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Discord Safety CenterPolicy HubSafety LibraryCreating Moderation Team Channels
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June 3, 2022



CREATING MODERATION TEAM CHANNELS

When setting up your moderation channels, it’s important to keep in mind what
works best for your team. Think about what the team needs and be sure to
accommodate that accordingly. While most public-facing channel categories
consist of an average of three to five channels to not overwhelm users,
moderation channels are private to moderators only and should be as large as
necessary to serve all purposes needed by your moderation team. With a little
bit of community building expertise and permissions wizardry, you can ensure
that your moderation hub is a welcoming place that serves all of your teams’
requirements. Before reading this article, we recommend taking a peek at
Permissions on Discord to learn what permissions are necessary to create private
moderation channels.


MODERATION CHANNEL SETUP

Once confident in channel permissions that lock the access to your private
moderation channels, it’s important to think about what you want your moderation
channels to look like. The larger the server the more channels you may need to
accommodate everything.

An important rule of thumb is to make sure that your moderation channels are an
exception to any auto-moderated actions your moderation bot may be taking, or
that the automoderator is configured not to act on messages from moderators. No
blacklists should be in effect in these channels to ensure proper discussion of
punishments and happenings in the server can be discussed truthfully and
respectfully. It’s also important to ensure that any message logging is
configured to ignore channels that not all moderators have access to. For
example, if all of your moderators can see a general action log channel, but you
have a separate channel for a lead chat, deleted and edited messages from that
channel should not be logged for privacy reasons. More about this can be found
below.

Structurally, it is recommended to have informational channels at the top of
your moderation channel category to make sure everyone sees them. Anything that
should be easily viewable by the team follows, such as an update channel and
moderation/action logging based channels. Channels restricted to smaller groups
of moderators should be closer to the bottom as less people have access to
these, and partnership channels meant to maintain relations as opposed to direct
moderation connections can be on the bottom. A sample of a large staff
channelset can be found below.

‍



‍

We’ll now begin to outline a variety of channels that are often useful for
moderation purposes. The below list is for your consideration when building your
own moderation channel category, but by no means should you feel obligated to
add every channel discussed below to your server. This is all about recognizing
your needs and making sure they are met!



INTERNAL RULES

Every moderation team should have a developed moderation handbook that is easily
accessible to all team members and updated regularly. However, some moderation
teams like to have an overview channel for rule enforcement for quick
referencing. This channel can contain information such as how you categorize
punishments, an overview of popular commands for easy referencing after
returning from a moderation break, and links to all guidelines and moderation
forms for easy coordination.

We recommend that this channel is viewable to all moderators, but Send Message
permissions for informational channels like this should be limited to the server
owner or administrators to ensure only important and select information is fed
into the channel. Additionally, denying Manage Message permissions to everyone
but the administrators is also recommended to ensure that these informational
messages aren’t deleted.

‍

‍

MODERATION AND ACTION LOGS


Action logs are the most important moderation channels out there, but also the
busiest. Moderation action logs exist for a variety of purposes, and you can
configure them however you see fit. Some recommended actioning channels include,
but are not limited to:

 * Moderator Actions - This is a channel specifically for using bot commands.
   Having a separate channel for commands allows other moderators to see what
   you’re doing and better offer opinions or ask questions about actions you may
   not agree with.
 * Censor Logs - Sometimes blacklists lead to false positives, but other times
   they do catch really problematic messages. Having a censor log separate from
   all other bot logging makes this information stand out so you can easily
   measure what is caught in your filter correctly and action accordingly, but
   not have auto-moderation techniques punish people incorrectly. If your
   blacklist is malfunctioning, this will become obvious for you to alter as
   needed if you keep an eye on this channel.
 * Moderation Log/Bot Spam Channel - General moderation bot logging can get a
   bit spammy. While it’s important to have all this info logged to look back on
   for reports or when looking up involved user profiles, this channel is often
   muted so you don’t get notified every time something is added to it. Username
   and nickname changes, edited messages, deleted messages, and auto-moderation
   actions can all get logged here in addition to whatever you configure a bot
   to send to this channel.
 * Comings and Goings - These can easily be sent to a moderation log or bot spam
   channel, but some teams may find it useful to track server comings and goings
   in addition to entry and existing specific to voice channels separately. This
   can help detect incoming raids when there’s an influx of similar looking
   accounts or suspicious accounts from the same invite in a short period of
   time. This also helps for voice channel moderation if you’re getting user
   reports to begin to consider if there’s accuracy from the reporters based
   upon who they are saying was present in the audio channel at the time.

‍

‍

GENERAL TEAM CHANNEL

Like your server, your moderation team can have a general channel. While it is
important for your moderators to moderate, it’s also important for your team to
bond. This is best achieved by having a space that is not dedicated to
moderation. It exists to talk to each other, get to know each other, and build
rapport in your team environment. Moderation can be stressful, and this is where
you can go to take a break with your teammates. However, it is important to
maintain the same set of moderation expectations here as you would in public
channels. An occasional vent is understood and acceptable, but you should avoid
speaking negatively of server members that can taint a moderation experience.
While it’s important to bond with your teammates, it is also important to bond
with your server members as well. Chatting in the server itself is just as
encouraged as getting to know your fellow moderators.



UPDATE CHANNEL

If you enable the community server option for your server, you’ll have updates
fed to a chosen channel. As these will be major community-based updates for
moderation purposes, it is often recommended to have them feed to a moderation
update or memo based channel for ease of viewing. Channels that serve this
purpose can be used for a variety of reasons including announcing extended
absences from the team for vacations or mental health purposes to avoid burnout,
taking team-wide votes, and making announcements for moderator removals,
departures, promotions, and initiatives the team is pursuing. Many servers use a
single channel as a catch-all update arena as it serves a very specific purpose
and will not be used daily.



LEADING AND TRAINING CHANNELS

Although there are a variety of ways to organize your team hierarchy, in
addition to regular moderators most mod teams also have administrators who are
responsible for overseeing the regular moderators. Some mod teams also make a
distinction between regular moderators and moderators-in-training, who may have
different permissions compared to regular moderators or otherwise be subject to
additional scrutiny during their training period. If these distinctions exist
within your own mod team, it may be wise to create separate administrator
channels and training channels.

Administrator Channels - An administrator chat is necessary to speak about
private matters on the team. This is to judge general moderation performance,
handle punishments for problematic actions internally, and it also serves as a
place to handle any reports against moderators to ensure privacy. Please
remember, it is important that these messages are not caught up in bot logging
so moderators are not made aware of the fact that they are being discussed
privately before leads connect with them.

Training Channels - General permissions granted to all moderators will not yet
be accessible to moderator trainees, and thus some teams consider locking their
access to select channels. There will need to be a space for all moderators and
leads to privately discuss the growth of the trainees without them gaining
access even after promotion. Some teams may go as far as to establish a unique
action log channel used during training periods before giving them access to the
full history of the moderation team once they prove their ability to be unbiased
moderators. Again, it is important to ensure that discussion channels for
trainees are exceptions to basic bot logging to avoid awkward occurrences with
trainees seeing commentary about them that they should not see yet.



MISCELLANEOUS CHANNELS

There are a plethora of moderation channels that can benefit a team in unique
circumstances that don’t fit into the above categories. Consider the following
when thinking about what fits best for how your community is run:

 * Partnership Channels - If your community has partnerships of any form it may
   be worth considering adding spaces for your team to communicate privately
   with your partners. This type of channel might also be something that you
   want to restrict from trainees until they graduate to full moderators that
   know what it means to represent your team. Partnership channels can be used
   for spaces to coordinate with elevated server members granted special
   permissions like event managers. They also serve as areas to coordinate with
   community partners, and even places that your volunteer team can interface
   with the people that work for the game or organization that you support.
 * Meeting Channels - If your team has regular meetings, this can be the place
   to discuss the meetings, chat if you don’t want to use a mic, set meeting
   agendas, and keep notes for moderators that cannot attend. If you do not have
   monthly meetings, this channel may be useful to archive and reinstate as
   needed.
 * Appeal Channels - Smaller servers may not use a ban appeals bot for appeals
   since they often require the creation of a second server. In that case, some
   may consider it useful to have a designated space to discuss appeals coming
   in via moderator DMs, Reddit, google form, and any other way your team
   chooses to organize ban appeals.
 * Modmail Channels - If you use a modmail bot for general server interaction, a
   designated category would be useful to track threads opened by members to ask
   questions, share feedback, or appeal punishments that did not remove their
   access to the server.



CHANNELS FOR ASSISTING IN MODERATING RELATED EXTERNAL COMMUNITIES

If your community is linked to an external community such as Reddit or Twitch,
it would be useful to have separate moderation channels dedicated to this
external community in addition to your Discord moderation channels. Reddit
moderation channels specifically can be created by utilizing webhooks. Reddit
moderation spaces housed on Discord often have r/modnews updates feeding into a
special update area and channel sets unique to their external community needs.
You can also have new posts and comments logged into a designated Reddit action
log for easy reference without opening Reddit.

Teams that have a separate Reddit or Twitch moderation team in addition to their
Discord moderation team may have designated hangout spaces for all teams to get
to know each other casually. But, most importantly, they may have shared
moderation spaces to discuss troublemakers that can span multiple platforms to
flag problematic users for the other team. Easy and specialized communication
across teams will help to keep all facets of your community safe!




CONCLUSION

There is no right or wrong way to set up a moderation channel category outside
of ensuring you utilize the correct permissions. It’s important to consider the
needs of your community and how their needs translate to the needs of your team
when creating your moderation space. Having flexibility and a willingness to
grow as your server grows and requires change is imperative. While action logs
are the most useful kind of moderation channels from a punishment perspective,
hangout spaces are important to establishing team cohesion and rapport.
Identifying the needs of your team and making sure they are adequately met will
help you create the strongest moderation environment as possible.



Tags:
Moderation
Server Safety
Contents
Moderation Channel SetupInternal RulesModeration and Action LogsGeneral Team
ChannelUpdate ChannelLeading and Training ChannelsMiscellaneous ChannelsChannels
for Assisting in Moderating Related External CommunitiesConclusion


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