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 * Enlighten OPEX
 * +1 617-999-7610
 * info@enlighten-opex.com

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 * Our Work
   * Transformation Program
   * Metrics & Planning
 * Industries
   * Healthcare
   * Insurance
   * Banking
   * Wealth Management
   * Business Process Outsourcing
   * Administrative Processing
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 * About us
   * Leadership
   * Careers
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START A CONVERSATION


HOMEPAGE | ENLIGHTEN GLOBAL | OPERATIONAL TRANSFORMATION FIRM


PROACTIVE AND TRANSPARENT OPERATIONS

We enable dramatic, sustainable operational transformations that engage
employees, empower managers and create visibility across the business. This
improves performance faster than you ever imagined possible. So fast, the
typical ROI is six months.

LEARN MORE
WATCH 2-MINUTE OVERVIEW VIDEO


YOU'LL SEE RESULTS. GUARANTEED.

On average, our clients see:


28%

EMPLOYEE ENGAGEMENT GAIN
Pulse surveys consistently show engagement gains with comments like "Enlighten
Team Turbos keep us focused on our goals on a daily basis"


60%

BACK OFFICE PRODUCTIVITY GAIN
60% productivity gains within 20 weeks, often 100% gains within the first year.
There's no faster way to measurable cost savings


40%

IMPROVED CUSTOMER SERVICE
Typical gains include reduced complaints, cycle times and backlogs (20-70%),
together with improved quality and gains in Net Promoter Scores (40%)
LEARN MORE ABOUT THE RESULTS YOU CAN EXPECT


CLIENTS AND THOUGHT LEADERS SPEAK TO OUR EFFECTIVENESS

"Productivity gains and cost reduction are critical for our clients, but high
customer service levels are just as important. We know from experience that the
Enlighten Operational Excellence program gives our clients specific tools to
achieve clarity around increasing productivity and customer service, while
lowering costs and driving a high-performance culture."
JOHN VAUGHN
VICE PRESIDENT, DST SYSTEMS, INC
"The combination of software, services, analytics and methodology is unique, and
will not be easily replicated by other providers."
COOL VENDOR REPORT
Gartner
"What surprised me most about Enlighten was the amount of people engagement that
results from applying the methodology and the tool. With the structure come
great conversations and progressive operational improvements."
Vice President
Large US P&C Insurance Company
"Productivity gains and cost reduction are critical for our clients, but high
customer service levels are just as important. We know from experience that the
Enlighten Operational Excellence program gives our clients specific tools to
achieve clarity around increasing productivity and customer service, while
lowering costs and driving a high-performance culture."
JOHN VAUGHN
VICE PRESIDENT, DST SYSTEMS, INC
"The combination of software, services, analytics and methodology is unique, and
will not be easily replicated by other providers."
COOL VENDOR REPORT
Gartner
"What surprised me most about Enlighten was the amount of people engagement that
results from applying the methodology and the tool. With the structure come
great conversations and progressive operational improvements."
Vice President
Large US P&C Insurance Company
"Productivity gains and cost reduction are critical for our clients, but high
customer service levels are just as important. We know from experience that the
Enlighten Operational Excellence program gives our clients specific tools to
achieve clarity around increasing productivity and customer service, while
lowering costs and driving a high-performance culture."
JOHN VAUGHN
VICE PRESIDENT, DST SYSTEMS, INC
 * 1
 * 2
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DATA AND MANAGEMENT DISCIPLINES TO ENGAGE & EMPOWER. ALL IN ONE PLACE.

An Enlighten transformation empowers team members and managers with actionable
daily metrics. The software solution provides powerful forecasting and planning
tools which, together with the introduction of management disciplines, drives
continuous improvement. Our SaaS solution requires minimal IT involvement to get
you up and running quickly.

PLANNING & METRICS THAT EMPOWER EVERYONE


WE COACH & MENTOR YOUR TEAM FOR SUSTAINABLE CULTURAL CHANGE

Our lean methodologies help managers identify waste and available capacity, so
they can continuously optimize efficiency without compromising quality and
customer service. Supported by intensive coaching, mentoring and practical
software analytics, managers learn to integrate planning, forecasting, and
scenario modeling into their routines. New habits are embedded for sustainable
continuous improvement.

LEARN HOW OUR PROGRAM WORKS



WE HELP BUSINESSES LIKE YOURS

Our clients represent a broad range of global and local businesses with
back-office and contact center operations. From banking and wealth management to
P&C, life and health insurance, we can help your team transform and deliver
exceptional value.

LEARN MORE ABOUT THE CLIENTS WE SERVE


HEALTHCARE


INSURANCE


BANKING


WEALTH MANAGEMENT


BUSINESS PROCESS OUTSOURCING


ADMINISTRATIVE PROCESSING

FEATURED INSIGHTS


ENLIGHTEN ON-SITE ASSESSMENT

Enlighten conducts an on-site assessment before every project to ensure fit and
to review existing management practices /tools. A typical on-site assessment
takes 4-5 days followed by a presentation of findings, projected benefits and
ROI.  Our process is fast, but thorough - and we back up our projections with
guarantees you can count on.
Read the article
view more insights

LATEST NEWS


BANKING CIO OUTLOOK INTERVIEWS ENLIGHTEN CEO AND CO-FOUNDER ON DRIVING
EFFICIENCIES TO FUEL GROWTH

With data, Enlighten sheds light on the inner workings of FinTechs to provide
visibility and transparency...
Read more
view all news


DO YOU WANT TO TRANSFORM YOUR OPERATIONS?

START A CONVERSATION


 * 175 Federal Street, Suite 900 Boston MA 02110
 * +1 617-999-7610
 * info@enlighten-opex.com

Linkedin Twitter Youtube

LATEST TWEETS

In #healthcare, metrics help identify areas of #improvement and allow greater
understanding of #waste. Paired with forecasting and planning tools, this can
drive continuous improvement. Learn more about how metrics can transform
businesses in healthcare: ow.ly/9R0f50H4Uhf pic.twitter.com/w2d0W8k6lV

About 2 days ago from Enlighten's Twitter

Studies show employees want meaningful, enjoyable work. Creating a culture that
prioritizes #flexibility, low waste and a sense of purpose has been shown to
increase #productivity and help retain employees. Find out how to implement
these in your company: ow.ly/soTe50H4U12 pic.twitter.com/9k1pcOPUfQ

About 3 days ago from Enlighten's Twitter

After improving your business’s onshore processes, you may think #offshoring is
no longer viable. Introducing methods and tools based on oversight #metrics can
improve operational efficiency. Learn how to implement continuous #improvement
in your company: ow.ly/lwza50H4T2a pic.twitter.com/bxpZ43lTyh

About 4 days ago from Enlighten's Twitter

Holistic continuous #improvement is a must in this #digital age. Managers need
to look beyond projects and instill a culture that fosters engagement and
productivity. Find out how you can shift the focus to enterprise #agility:
ow.ly/mSif50H1zrj pic.twitter.com/NgompGqaz1

About 5 days ago from Enlighten's Twitter

It is no secret that employee #engagement drives business success. But how do
organizations combat distracting social media and technology-heavy environments?
Learn how #metrics and disciplines can help you sustainably improve engagement:
ow.ly/u4qV50H1zoL pic.twitter.com/1rkyfBaXyw

About 6 days ago from Enlighten's Twitter



LATEST INSIGHTS


OFFSHORING LAST RESORT


ELEMENTS OF CONTINUOUS IMPROVEMENT


FLEXIBLE WORK TEAMS


AVOIDING BPM PROJECT PITFALLS


OVERCOMING THE FEAR OF SHARING INDIVIDUAL RESULTS


THE POWER OF STAFF ENGAGEMENT

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