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Submission: On October 30 via manual from PH — Scanned from DE
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TS101331
HOW TO REMOVE MCAFEE PRODUCTS FROM A PC THAT RUNS WINDOWS
Document ID : TS101331
Summary
Use this article if:
* You want to remove a McAfee product from your Windows PC.
NOTE: If you can't remove your product after following the advice in this
article, contact Technical Support.
The steps below show how to remove or uninstall your McAfee software from a PC
running Windows using the standard Windows removal steps. If you have a problem
with removal, you might have to run the McAfee Consumer Product Removal Tool
(MCPR). The steps for the MCPR tool are also shown below.
If you want to remove your McAfee software from a non-Windows device, see one of
these articles:
* To remove from a Mac, see TS101226 - How to install or uninstall McAfee
software on macOS.
* To remove from a PC running Linux, see TS101168 - How to uninstall AntiVirus
for Linux.
* To remove from iOS or Android, see TS101407 - How to uninstall Mobile
Security.
Solution
IMPORTANT: If your McAfee product was preinstalled on your PC:
* Activate your McAfee subscription before you try to remove your product.
This action ensures that you keep your right to use the product without
having to buy a new subscription.
* To activate the McAfee software that came preinstalled, see TS102477 - How to
activate preinstalled McAfee software on Windows.
Follow the steps below to remove your McAfee product. Use Method 1 first. If
Method 1 fails, use Method 2.
Method 1: Remove using the standard Windows removal method
This video shows how to remove your McAfee product using the standard Windows
removal method:
To view and subscribe to more videos, visit the official McAfee YouTube channel.
To learn more about using Windows to remove products, click the link below for
your Windows version. The links take you to Microsoft.com:
* Windows 10
* Windows 8, 8.1
* Windows 7 or Vista
When the removal process completes, your McAfee products are no longer installed
on your PC.
IMPORTANT: Your PC is no longer protected from viruses and malware when your
McAfee software is removed. Make sure that you reinstall your security software
as soon as possible to restore protection.
If the standard Windows removal method fails, try Method 2.
Method 2: Remove using the McAfee Consumer Product Removal tool (MCPR)
You must only use the MCPR tool if the Windows removal methods shown above do
not work.
IMPORTANT:
* Always download a new copy of MCPR before each use.
This ensures that you have the latest version, and that newer McAfee products
can be successfully recognized.
* MCPR cleans up only the components needed for reinstallation. It is not
designed to clean up 100% of components.
* Completing this step requires a restart.
Before you start:
* Bookmark or favorite this article so that you can easily get back to it.
* Save all open files.
* Close all programs.
1. Download the MCPR tool.
2. Double-click MCPR.exe.
3. If you see a security warning:
Click Yes, Continue, or Run (depending on your version of Windows):
4. At the McAfee Software Removal screen:
1. Click Next.
2. Click Agree to accept the End User License Agreement (EULA).
5. At the Security Validation screen:
1. Type the characters exactly as shown on your screen. Validation is
case-sensitive.
2. Click Next. This step prevents the accidental use of MCPR.
6. When the process is complete, you see one of the following messages. Click
the one that you see.
Removal Complete
If you see this message, the MCPR tool has completed successfully.
1. Restart your PC to complete the removal process.
IMPORTANT: When your PC restarts, it will not be protected from viruses and
malware. Ensure that you reinstall your security software as soon as
possible to remain protected.
Cleanup Unsuccessful
If you see this message, the cleanup did not go as planned:
1. Restart your PC and run MCPR again.
2. If you see Cleanup Unsuccessful again, ignore it.
3. Restart your PC again.
4. Attempt to reinstall your McAfee software.
If you are still unable to install:
1. Click here to contact Technical Support.
2. Let the agent know:
* MCPR produced a Cleanup Unsuccessful message.
* You are unable to reinstall your McAfee software.
Related Information
Reinstall your products
CAUTION: Your PC is unprotected until you reinstall your security software.
Download your new version from the same place you purchased it. For more details
about reinstalling a McAfee product, see TS100342 - How to download and install
McAfee consumer products.
Purchased from Start from here McAfee
https://home.mcafee.com/Secure/Protected/Login.aspx to sign in and download your
software AT&T https://uversecentral1.att.com/uvp/myhome/mam/ISS/ Cox
http://www.cox.net/ Dell https://us.mcafee.com/root/login.asp?affid=105 MSN
https://membercenter.msn.com/ AOL http://daol.aol.com/safetycenter and scroll
down to Safety & Security
How to manually release your product license
The above removal steps release your product license so that you can reinstall
your software. If your license is not released, you see a No more licenses
available message when you try to reinstall. To fix this issue:
1. Go to http://home.mcafee.com.
2. Click My Account.
3. Sign in using your McAfee user account email and password.
4. On the My Account page:
1. Select the tab for the PC that you want to deactivate.
2. Click Deactivate in the details section of the selected PC.
3. On the Confirm deactivation, click Deactivate.
The license is now available for reuse.
Platform/Issue Type
PC
Affected Products
McAfee Security Scan Plus
McAfee VirusScan
McAfee Total Protection
McAfee Small Business Security
McAfee LiveSafe
McAfee All Access
McAfee Internet Security
McAfee AntiVirus Plus
Content Type
Install/Uninstall
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STILL NEED HELP?
TUNE UP YOUR PC WITH OUR TECHMASTER SERVICE
A paid service offering virus removal help, device and software set-up,
troubleshooting and PC tune-ups.
Visit TechMaster
COMPUTER INFECTED?
GET MCAFEE VIRUS REMOVAL SERVICES.
A paid service that will eliminate all viruses, spyware and any other threats
from your PC.
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and is for personal use on the number of supported devices allowed under your
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devices that you own. Product features may be added, changed or removed
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operating systems—see System Requirements for supported devices. Software
does not guarantee protection against all possible threats.
* • To be eligible for VPP you must be actively enrolled in our auto-renewal
service with a qualifying product installed. If we cannot remove a virus from
a device we support (see VPP System Requirements), we’ll refund—for the
current term of your subscription—the actual amount you paid for the
qualifying product, or the value of the qualifying product if it was included
in a bundle (see terms of service for details), less any discounts, rebates,
refunds, shipping, handling or taxes. The refund does not apply to any damage
or loss caused by a virus—we strongly recommend that you always backup your
data to prevent data loss. Refer to our terms of service for details:
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