aisera.com Open in urlscan Pro
141.193.213.10  Public Scan

Form analysis
1 forms found in the DOM

GET https://aisera.com

<form role="search" method="get" class="search-form" action="https://aisera.com">
  <div>
    <input type="search" class="search-field" placeholder="What are you looking for?" value="" name="s">
    <input type="submit" class="search-submit" value="">
  </div>
</form>

Text Content

AI Service Desk AI Customer Service
Book Demo Your AI ROI
 * Products
   
   * * What We Offer
       
        * EMPLOYEE EXPERIENCE
        * AI Service Desk
          * Conversational AI
          * Conversational Automation
          * Ticket AI Assist
        * Next-Gen ITSM
       
        * CUSTOMER EXPERIENCE
        * AI Customer Service
          * Conversational AI
          * Conversational Automation
          * Conversational AI Assist
          * Ticket AI Assist
          * AI Support Intelligence
        * AI Customer Intelligence
        * AI Contact Center
       
        * OPS EXPERIENCE
        * AIOps
          * AI Observability
          * AI Discovery
     
     * Product Tour
       
       SEE MORE
       
       Product Tour >
       
       Product Demos >
       
        * Request Service Catalog Items with Forms on MS Teams
          
          Experience Now
       
        * Reset Passwords Securely with MFA on MS Teams
          
          Experience Now
       
        * Welcome Users & Manage Subscriptions on Webchat
          
          Experience Now
 * Demos
   
   * * Product Demos >
       
        * AI Service Desk, Microsoft Teams & ServiceNow - ChatGPT & Generative
          AI for IT
          
          Watch Now
       
        * AI Service Desk & ServiceNow - ChatGPT and Generative AI for HR
          
          Watch Now
       
        * AI Customer Service & Salesforce - ChatGPT and Generative AI for
          Customer Support
          
          Watch Now
   
   * *  * AI Service Desk & ServiceNow - Generative AI for IT with Ticket AI
          Assist
          
          Watch Now
       
        * AI Service Desk & Slack - ChatGPT and Generative AI for IT
          
          Watch Now
       
        * AI Customer Service & Zendesk - Generative AI for Customer Support
          with Ticket AI Assist
          
          Watch Now
       
       SEE MORE DEMOS
 * About
   * * 
     * Blog
       
        * Resources
          
           * Analyst Reports
           * Case Studies
           * Data Sheets
           * E-Books
           * One Pagers
           * Solution Briefs
          
           * White Papers
           * Videos
           * Webinars
           * BrightTalk Webinars
           * Thought Leadership Hub
       
        * Company
          
           * Partners
           * Events
           * News Coverage
           * Press Releases
           * Careers
           * Contact Us
 * Platform
   * Next-Gen ITSM
   * Conversational AI
   * Conversational Automation
   * Ticket AI Assist
   * Conversational AI Assist
   * Conversational Search
   * AI SQL Dialogue Engine
   * Universal Bot
   * Omnichannel Experience
   * AI Workflows
   * Analytics and Dashboard
   * Security and Compliance
   * Integrations
 * Solutions
   * IT
   * HR
   * Facilities
   * Sales & Marketing
   * Customer Service
   * Call Centers
 * Industries
   * Education
   * Federal, State & Local Government
   * Financial Services and Banking
   * Healthcare and Hospitals
   * Hi-Technology
   * Hospitality, Travel and Transportation
   * Insurance
   * Media & Entertainment
   * Pharma and Bio-tech
   * Retail & eCommerce
   * Telecom & Utilities
 * Customers
   * 8×8
   * Autodesk
   * Carta
   * Chegg
   * Dartmouth
   * Dave
   * Grant Thornton
   * McAfee
   * NJ Transit
   * Quizlet
   * Reputation
   * Snowflake
   * Twilio
   * Zoom (IT)
   * Zoom (CS)
   * Healthcare Provider
   * Hi-Tech Company
   * Military Branch
   * Case Studies
 * Resources
   * Blog
   * Analyst Reports
   * Case Studies
   * Data Sheets
   * E-Books
   * One Pagers
   * Solution Briefs
   * White Papers
   * Videos
   * On-Demand Webinars
   * BrightTALK Webinars
   * Thought Leadership Hub
 * Company
   * Partners
   * Events
   * In the Media
   * Press Releases
   * Careers
   * Contact Us
 * Book Demo
 * Search
   * * 
     * 
     * 

 * Platform
   * Next-Gen ITSM
   * Conversational AI
   * Conversational Automation
   * Ticket AI Assist
   * Conversational AI Assist
   * Conversational Search
   * AI SQL Dialogue Engine
   * Universal Bot
   * Omnichannel Experience
   * AI Workflows
   * Analytics and Dashboard
   * Security and Compliance
   * Integrations
 * Solutions
   * IT
   * HR
   * Facilities
   * Sales & Marketing
   * Customer Service
   * Call Centers
 * Industries
   * Education
   * Federal, State & Local Government
   * Financial Services and Banking
   * Healthcare and Hospitals
   * Hi-Technology
   * Hospitality, Travel and Transportation
   * Insurance
   * Media & Entertainment
   * Pharma and Bio-tech
   * Retail & eCommerce
   * Telecom & Utilities
 * Customers
   * 8×8
   * Autodesk
   * Carta
   * Chegg
   * Dartmouth
   * Dave
   * Grant Thornton
   * McAfee
   * NJ Transit
   * Quizlet
   * Reputation
   * Snowflake
   * Twilio
   * Zoom (IT)
   * Zoom (CS)
   * Healthcare Provider
   * Hi-Tech Company
   * Military Branch
   * Case Studies
 * Resources
   * Blog
   * Analyst Reports
   * Case Studies
   * Data Sheets
   * E-Books
   * One Pagers
   * Solution Briefs
   * White Papers
   * Videos
   * On-Demand Webinars
   * BrightTALK Webinars
   * Thought Leadership Hub
 * Company
   * Partners
   * Events
   * In the Media
   * Press Releases
   * Careers
   * Contact Us
 * Book Demo

Home » Products » AI Service Desk


GENERATIVE AI FOR IT SERVICE DESK

Empowering proactive, predictive, and prescriptive auto-resolution of tasks,
incidents, and actions





AUTOMATE YOUR IT HELP DESK WITH CHATGPT FOR ENTERPRISE

The AI Service Desk provides omnichannel integrations through Conversational AI,
NLU Search, and unsupervised NLP to speed the remediation of knowledge requests
and automate the resolution of tasks and actions.

Deliver an exceptional employee experience with AI Service Desk. Purpose-built
for employees, Aisera’s AI-Powered Service Desk plugs right into the service
desk ticketing system and help desk products you already use. It learns from
every touchpoint while automating repetitive inquiries and workflows with
Conversational Automation. Aisera also provides the capability to transfer
conversations seamlessly to a human agent when required. AI Service Desk
includes Conversational AI & Automation and Ticket AI to:

 * Auto-resolve incoming requests instantly
 * Reduce repetitive work and improve employee productivity
 * Improve employee satisfaction

ROI Calculator
Data Sheet




FEATURED CAPABILITIES FOR HELP DESK SUPPORT

Aisera’s cloud-native solution combines purpose-built generative AI to deliver a
world-class employee experience. Our AI Service Desk Solution comes with
pre-built intents and workflows to completely automate the resolution of help
desk support issues.






KNOWLEDGE EXTRACTION AND RESOLUTION

Aisera’s deep integration with knowledge base systems, collaboration apps,
files, and web crawlers ensures that any unstructured content is automatically
converted for autonomous knowledge resolution with Conversational AI.








GENERATIVE AI FOR ENTERPRISE

Aisera’s generative AI for enterprise capabilities includes intent matching,
intent disambiguation, context switching, and awareness and exception handling
to provide human-like ChatGPT conversational experience, Natural Language-driven
multilingual conversational interactions.








PROCESS ORCHESTRATION & AUTOMATION

Aisera’s 1200+ built-in integrations to various applications and help desk
products ensure that customers can quickly build and deploy automation flows
with its no-code visual studio.








CONVERSATIONAL SERVICE CATALOG

Serve Answers From Multiple Service Catalog Sources
Automatically import service catalogs from existing service desk ticketing
software such as ServiceNow and BMC and convert them to native
Conversational-driven catalog experiences, including Aisera’s Service Catalog
and 3rd party catalogs.








SEAMLESS ESCALATION TO AUTOMATED TICKETING SYSTEMS

Auto-detect sentiment and escalating conversations to seamlessly connect to a
live agent or handoff to agents for further processing by integrating to leading
IT service desk ticketing systems such as ServiceNow, Jira, and BMC.








AUTOMATED AI LEARNING

AI that automatically and continuously learns from previous tickets, knowledge
sources, and conversation logs improves the virtual assistant’s understanding
and accuracy in the auto-resolution of support requests.








WHAT OUR CUSTOMERS SAY


“Aisera’s AI technology is transforming our Service Desk to enable a true
self-service experience for our employees. With Aisera, we can provide faster
solutions to employee problems and provision their requests from IT. Aisera's
conversational AI and RPA have significantly improved our employee experience in
requesting catalog items and searching knowledge bases for relevant answers to
continuously self-learn and improve."
Shankar Subramanian
IT Service Desk Manager at Ciena
“Zoom saw unprecedented growth, which created a need for AI and automation for
its customer service to offer a great user experience with accurate and timely
service request resolutions. Zoom chose to partner with Aisera to deliver
automated case resolutions for billing, subscription management, and technical
support-related customer requests. Aisera’s AI Customer Service solution has
been instrumental for Zoom’s customer service organization to deliver an
exceptional user experience and improve overall customer satisfaction.”
Nick Chong
Head of Global Services & Support at Zoom
"Aisera is leading AI technology that enabled us to improve our productivity
while still providing a compelling customer experience. Our partnership with
Aisera has allowed us to achieve significant business outcomes, and we are now
seeing appreciable deflection of cases within the addressable spectrum for
Aisera."
Aneel Jaeel
SVP, Customer Success Group at McAfee
“During these challenging times, NJ Transit provides essential transportation to
hospital workers, first responders, and others on the front lines. We partnered
with Aisera’s AI Service Desk and Microsoft MS Teams in providing self-service
to users, employees, and service agents to improve NJT operations, productivity,
and user engagement.”
Bilal Khan
Chief Technology and Security Officer at NJ Transit
"At Dartmouth, we wanted our faculty and students to have immediate answers to
their Information and Technology questions online, especially during COVID. With
Aisera, we have seen over 60 percent of all IT service desk inquiries
auto-resolved through Aisera’s AI Service Desk. Aisera is helping us achieve our
goals to innovate and deliver an AI-driven conversational service experience
throughout our institution. Our service desk staff and customers are extremely
happy with our new next-gen service desk delivery model."
Mitch Davis
CIO at Dartmouth
"Aisera is a leading-edge technology that delivers immediate value. Aisera’s AI
Service Desk solution is very unique in improving user experience and resolving
IT requests autonomously—reducing the workload on service desk teams, while
enabling them to focus on critical business issues."
Gary Wang
Federal Vice President, Cloud, Infrastructure, and Security Services at
SAIC/Unisys
“By streamlining our employee service experience to auto-resolve support
requests using workflow automation, knowledge, and service catalogs from
ServiceNow, Aisera enables Zoom employees to get instant answers to their IT
issues. We are ecstatic with the results and benefits that Aisera’s AI Service
Desk has given us.”
Gary Chan
Head of IT Infrastructure and Employee Services at Zoom
“Dave wants customers to feel empowered when using our product. Conversational
AI a great way for us to immediately provide value and elevate our customer
experience. Aisera is a partner we could collaborate with to create and quickly
deploy a smart solution that puts customers first, enabling us to see results
almost immediately. We look forward to growing with Aisera as a partner and
creating dynamic customer solutions.“
Mia Alexander
VP, Customer Success at Dave
"At Ciena, we want our employees to be productive. This means they shouldn’t be
trying to figure out how a ticketing tool works, nor should they be waiting
around for a tech to fix their issues. We believe that 75 percent of all
incidents can be resolved through Aisera’s technology, and we believe we can
apply Aisera across multiple platforms. Aisera doesn’t just make great AI
technology, they understand our problems and partner with us closely to achieve
our mission."
Craig Williams
CIO at Ciena
"Aisera's technology helps us predict complex operational issues before they can
affect our business operations. Aisera’s AI Service Experience solution provides
value for Autodesk by successfully detecting and predicting major incidents to
improve business uptime and service availability."
Prakash Kota
CIO at Autodesk
We chose Aisera to provide Medallia employees great employee experiences as we
moved campuses in the Bay Area and continue to scale and increase our global
facilities footprint. The Medallia Work Place Services (WPS) team implemented
the Aisera platform and its AI-driven chatbot as its first form of global
support.
Ashwin Ballal
CIO at Medallia
"Aisera is definitely cutting edge above a lot of other vendors we looked at.
Automated intelligent workflows really stood out with Aisera and we saw an
immediate pick up in resolution rates that reduced customer effort and helped us
drive business outcomes."
Randy Barr
CIO at Aryaka
"Aisera’s AIOps solution is yielding good benefits and value for Autodesk's IT
Operations and Service Management teams by preventing outages. Autodesk is now
able to proactively detect and predict major incidents with Aisera’s Major
Incident Predictor and Dynamic CMDB. Aisera is helping us improve business
uptime and service availability by auto-resolving incidents and delivering a
fast MTTD."
Navaneeth N
Operations Manager at Autodesk
"As a service provider to businesses ranging from mom-and-pop shops to global
enterprises, 8x8 is always looking for ways to innovate our customer service
experience, and Aisera is a critical part of that. Their Conversational AI
empowers us to auto-resolve support requests in seconds, and our customers love
how quickly they can get answers to get on with their business. Aisera's AI
Customer Service solution is game-changing!"
Joel Sandi
Sr. Manager, Customer Support Operations at 8x8
“Aisera’s AI technology is transforming our Service Desk to enable a true
self-service experience for our employees. With Aisera, we can provide faster
solutions to employee problems and provision their requests from IT. Aisera's
conversational AI and RPA have significantly improved our employee experience in
requesting catalog items and searching knowledge bases for relevant answers to
continuously self-learn and improve."
Shankar Subramanian
IT Service Desk Manager at Ciena
“Zoom saw unprecedented growth, which created a need for AI and automation for
its customer service to offer a great user experience with accurate and timely
service request resolutions. Zoom chose to partner with Aisera to deliver
automated case resolutions for billing, subscription management, and technical
support-related customer requests. Aisera’s AI Customer Service solution has
been instrumental for Zoom’s customer service organization to deliver an
exceptional user experience and improve overall customer satisfaction.”
Nick Chong
Head of Global Services & Support at Zoom
"Aisera is leading AI technology that enabled us to improve our productivity
while still providing a compelling customer experience. Our partnership with
Aisera has allowed us to achieve significant business outcomes, and we are now
seeing appreciable deflection of cases within the addressable spectrum for
Aisera."
Aneel Jaeel
SVP, Customer Success Group at McAfee
“During these challenging times, NJ Transit provides essential transportation to
hospital workers, first responders, and others on the front lines. We partnered
with Aisera’s AI Service Desk and Microsoft MS Teams in providing self-service
to users, employees, and service agents to improve NJT operations, productivity,
and user engagement.”
Bilal Khan
Chief Technology and Security Officer at NJ Transit







AI SERVICE DESK FAQS


WHAT IS THE ROLE OF A SERVICE DESK?

The role of a service desk is to focus on a variety of ITSM activities,
including incident management, self-service, reporting, knowledge management,
asset management, and service request management. These are robust,
service-oriented departments that are built around connecting IT to customers to
provide timely help.


WHAT IS AI HELPDESK?

An AI-driven helpdesk utilizes a unique combination of Generative AI and
automation to intercept and resolve support requests with end-users while
automating your most repetitive tasks, actions, and workflows.


WHAT IS DIFFERENCE BETWEEN HELPDESK AND SERVICE DESK?

A help desk is built around providing help. A service desk provides service. In
other words, a help desk is solutions-oriented. The aim is to fix the problem –
nothing more and certainly nothing less. A service desk, on the other hand, is
also focused on delivering service to an end user such as new employee
onboarding, new hardware, etc. We explained the differences in detail in service
desk vs helpdesk Article.


WHAT SOFTWARE IS USED FOR IT HELP DESK?

Software such as ServiceNow, Zoho Desk, Freshdesk, BMC, Cherwell, and more
organizes requests and inquiries into tickets for support agents and helps to
streamline support with workflows and automation.





Gain exceptional user experience & reduce support cost.
Request a Demo
 * Products
   * AI Service Desk
   * AI Customer Service
   * AI Support Intelligence
   * AI Customer Intelligence
   * AI Contact Center
   * AIOps
 * See Aisera in Action
   * Product Demos
   * Product Tours
 * AI ROI Calculator
   * AI Service Desk
   * AI Customer Service
 * Platform
   * Next-Gen AI ITSM
   * Conversational AI
   * Conversational Automation
   * Ticket AI Assist
   * Conversational AI Assist
   * Conversational Search
   * AI SQL Dialogue Engine
   * Universal Bot
   * Omnichannel Experience
   * AI Workflows
   * Analytics and Dashboard
   * Security and Compliance
   * Integrations
 * Industries
   * Education
   * Federal, State & Local Government
   * Financial Services and Banking
   * Healthcare and Hospitals
   * Hi-Technology
   * Hospitality, Travel and Transportation
   * Insurance
   * Media and Entertainment
   * Pharma and Bio-tech
   * Retail and eCommerce
   * Telecom and Utilities
 * Resources
   * Blog
   * Analyst Reports
   * Case Studies
   * Data Sheets
   * E-Books
   * One Pagers
   * Solution Briefs
   * White Papers
   * Videos
   * Webinars
 * Company
   * Partners
   * Events
   * News Coverage
   * Press Releases
   * Careers
   * Contact Us
 * Trust
   * Security and Compliance
   * Trust Center
   * System Status

Reviews







Certifications



Follow Us



Let's Work Together

Get answers and a customized
quote for your projects

Submit RFP
Sitemap | © Copyright 2023 Aisera | All rights reserved

PRESS ANNOUNCEMENT: Microsoft and Aisera AI Co-Pilot Read Now



BEFORE YOU START BROWSING

By clicking “Accept All”, you agree to the storing of cookies on your device to
enhance site navigation, analyze site usage, and assist in our marketing
efforts. If you click "Reject All" or do not click, we will only place strictly
necessary cookies on your device. Privacy Policy

Cookies Settings Reject All Accept All Cookies



PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
Aisera Privacy Policy
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

SOCIAL MEDIA COOKIES

Social Media Cookies

These cookies are set by a range of social media services that we have added to
the site to enable you to share our content with your friends and networks. They
are capable of tracking your browser across other sites and building up a
profile of your interests. This may impact the content and messages you see on
other websites you visit. If you do not allow these cookies you may not be able
to use or see these sharing tools.

Back Button


COOKIE LIST



Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Reject All Confirm My Choices