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855-256-2467


COVID-19 RESPONSE




A MESSAGE TO OUR CUSTOMERS ABOUT THE CORONA VIRUS,

As the world grapples with responding to the coronavirus disease (COVID-19), we
are proud of our associates who continue to serve millions of members and
customers in homes, over the phone and online every day. Sears Home Services and
PartsDirect are here to make your life easier during this challenging time. Your
health and safety, and that of our associates, is a top priority.




We’d like to reassure you of the precautions we are taking to provide a safe and
healthy experience for our customers and members, as well as our associates:

 * Our team is monitoring global, national and regional health authority
   guidelines to ensure appropriate action is taken when and where necessary.
 * Our associates and technicians have been told to stay home when sick and the
   company has stopped all non-essential business travel.
 * To protect both your safety and that of our technicians, we are requiring
   technicians to practice proper hand hygiene, avoid handshakes with members
   and keep a distance of six feet as suggested by the CDC to avoid close
   contact.
 * For your well-being and convenience, we can provide complete HVAC system
   consultations and estimates for you over the phone - no in-home visit
   required.
 * We are no longer requiring customer signatures until further notice.

We value your business and more importantly, your health and the well-being of
your family.




The Sears Home Services and PartsDirect Family


IN-HOME REPAIR VISITS

Sears Home Services is following CDC recommended guidelines regarding
coronavirus, COVID-19, safety. In an effort to ensure the safety and health of
you, our technicians and the communities they service, please review these brief
questions before you schedule a service.

 1. Do you have reason to believe that you, or someone in your household or
    someone who you are in close contact with, has been exposed to COVID-19?
 2. Have you, or anyone in your household, traveled abroad in the last 14 days?
 3. Do you or anybody in your household currently have any of the following
    symptoms: fever, cough and/or shortness of breath?

 If you answered “no” to all of these questions, please proceed to Schedule your
Repair Appointment.




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