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Vancouver 360.892.4000  |  Portland 503.718.5600  |  Tri-Cities 509.591.4444



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 * Home
 * Find a HomeMenu Toggle
   * Southwest Washington
   * Tri-Cities, Washington
   * Oregon
   * Apartment, Townhome & Condo Directory
   * 55+ Apartments & Townhomes
   * Renting With TMGMenu Toggle
     * Rental Criteria
     * Application Process
     * Pet Policy
 * ServicesMenu Toggle
   * Multifamily Property Management
   * Single Family Property Management
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SINGLE FAMILY PROPERTY MANAGEMENT




WE MANAGESINGLE F|

 * Overview of Services
 * Tenant Placement Service
 * S.T.A.Y. Service
 * Our Tenant Screening Process
 * Maintenance & Repair
 * Testimonials


WE MAKE MANAGING INVESTMENT PROPERTIES EASY AND AFFORDABLE.

We know that well-maintained and well-managed investments produce the highest
return for our clients. Since 1985, The Management Group (TMG) has been
dedicated to serving our clients by helping them achieve their goals through
effective property management. We deliver on that knowledge every day.

SEE HOW WE'RE DIFFERENT


DO YOU KNOW HOW MUCH RENT YOU COULD RECEIVE FOR YOUR PROPERTY?

LET US PROVIDE YOU WITH A NO-OBLIGATION, FREE RENTAL ANALYSIS OF YOUR PROPERTY.
OUR MARKET EXPERTS WILL PROVIDE YOU WITH A REPORT THAT WILL GIVE YOU INFORMATION
ABOUT:

ESTIMATED RENT RANGE

4-5 COMPARABLE PROPERTIES FOR RENT NEAR YOUR PROPERTY

AVERAGE PRICE PER SQUARE FOOT FOR COMPARABLE PROPERTIES

EXPERT KNOWLEDGE THE RENTAL MARKETS IN THE CLARK COUNTY, PORTLAND, AND
TRI-CITIES METRO AREAS.


GET A FREE QUOTE & RENTAL ANALYSIS






SINGLE FAMILY PROPERTY MANAGEMENT SERVICES

FILL VACANCIES

EXCLUSIVE RELOCATION DEPARTMENT



We are the ONLY property management company in the area to have a dedicated
Relocation Department, open Monday through Saturday to match tenants to
properties. We maintain a waiting list from the inquiries we receive.

TENANT SCREENING



We want quality tenants in your home, and pride ourselves in the level of
tenants we are able to attract. We have an in-house team that fully screens
potential tenants, including:

 * References
 * Credit history
 * Rental history
 * Criminal history

Read more about our screening process and view our video about how we find and
screen tenants.

MARKETING



Our proven marketing program finds renters fast - whether they prefer to search
for properties online, have in-person guidance, or drive by a property we rent.

 * We take photos/videos of your property.
 * Our website is always up-to-date with available properties and information
   about how to rent with us.
 * We list your vacancies with all the popular rental websites (Craigslist,
   etc.)
 * We place eye-catching For Rent signs at your property.
 * We network with over 1,000 Realtors in the market area and make regular
   contact with our Chamber of Commerce and relocation companies to ensure a
   steady stream of qualified tenants.

LEASE RENEWALS



Lease renewals are an important factor in maintaining the cash flow to your
property. As the lease expiration draws near, your property manager reviews
market rents and tenant's care of the property prior to securing a new lease.

SHOWINGS



To offer your home the highest exposure, we utilize two industry standard
procedures:

 * A manual key check-out system
 * An automated lockbox system called Codebox

PET SCREENING



Individual owners can decide whether they will allow pets in their property. For
properties that are pet-friendly, we require a photo of the pet, additional
security deposit, additional pet rent, and breed restrictions. View our Pet
Policy.

OUR TEAM

TENANT COMMUNICATION



We serve as the primary contact for your tenant. We will handle all questions
and issues regarding rent, leases, maintenance, and everything in-between.

INVESTOR COMMUNICATION



At TMG, we have a Customer Service Pledge: to return all phone calls and emails
within one business day. We know how important communication is, and we strive
to do our best to keep you up-to-date on everything happening with your
property.

EXPERIENCED PROFESSIONALS



Our property managers are the best in the business. They are seasoned
professionals who have their pulse on the local rental market, and are experts
in all aspects of property and tenant care.

EXTENSIVE AND ONGOING EMPLOYEE TRAINING



Regular training programs on landlord-tenant law, communication, diversity, and
government regulations promote a well-educated, positive, team culture.

FINANCES

IN-HOUSE ACCOUNTING TEAM



Full-service, in-house accounting team handles all financial transactions.

Automated systems enable us to make all payments relevant to your property
(homeowner association fees, etc.)

RENT COLLECTION



The collection and management of rental proceeds is one of our strong points,
and is primary in managing your property. Prompt rental collections ensure you
have access to your rental proceeds as quickly as possible.

DEPOSIT MANAGEMENT



We hold your tenant's deposit in a bank account, and take care of holdbacks and
refunds when the tenant moves out.

TENANT PORTAL



Tenants are able to sign up for access to our online portal, which allows them
to:

 * Pay rent or other payments
 * Set up auto payments
 * Request maintenance
 * View their documents and payment history

INVESTOR PORTAL



The Investor Portal gives you online access to:

 * Make owner contributions
 * Download owner packet with all financials
 * And more!

View our video - Understanding Your Owner Financial Statements.

1099



At the end of the year, we will provide you with a 1099 for total income
received over $600.

MAINTENANCE

ROUTINE MAINTENANCE & REPAIRS



Competent and timely maintenance is critical when it comes to protecting your
investment. Our goal is to deliver reliable, cost-effective services. TMG
Maintenance Services NW is our in-house maintenance and repair team, servicing
the Vancouver, Washington and Portland, Oregon metro areas. For specialized
services and for properties in other areas of Oregon and Washington, we utilize
vetted local vendors. We do business with our vendors in bulk and we pass on
those savings to you.

 * We receive maintenance requests from tenants, and process them based on the
   terms of your contract.
 * When maintenance is required, we schedule the work and coordinate with the
   tenants.

24/7 EMERGENCY REPAIRS



Emergency after-hours service is available to your tenants 24/7 by calling a
toll-free number.

TURNOVERS



When a tenant moves out, we will perform an Electrical, Plumbing, Systems &
Appliance (EPSA) Check (see infographic below). The EPSA Check is ordered to
ensure minimum requirements are met for tenant occupancy. This may be partnered
with additional turnover repairs. Taking care of these repairs increases your
chances of having long-term, happy tenants.

When we take over management of a property, we will typically coordinate either
an EPSA check or a HAMR (Home Assessment for Maintenance and Repairs).

ANNUAL MAINTENANCE SURVEYS



We conduct annual maintenance surveys and make recommendations for improvements
to increase property value and rental income.

CAPITAL IMPROVEMENT PROJECTS



Our capital projects manager is available to identify and quantify deferred
maintenance items, and for the coordination of capital improvement projects.

LEGAL

NOTICES



Occasionally, we may have to issue notices to tenants - if rent is late, if we
need to enter the property, or the tenants needs to correct an issue. 

EVICTIONS



We coordinate evictions with our vetted attorneys and make the process as
painless as possible.

LANDLORD/TENANT LAWS



We stay up to date on landlord/tenant laws. This protects you, us, and your
tenants. We adhere to the laws and guidelines of federal, state, and local
legislation, including:

 * Fair Housing (HUD)
 * Equal Opportunity Employer
 * Serviceman's Civil Relief Act (SCRA)
 * Uniform Residential Landlord Tenant Act (URLTA)
 * Fair Credit Reporting Act (FCRA)
 * Environmental Protection Agency (EPA) laws 
 * Local regulations


RELY ON OUR EXPERIENCE.

Owning an investment property can be daunting. Let us take care of all the
details and make your life easier. You'll be surprised how cost-effective our
services are.

Our services literally pay for themselves by:

 * Getting the maximum market rent.
 * Having all the paperwork done for you (which makes your life easier at tax
   time).
 * Leveraging our relationships with maintenance and repair vendors, saving you
   money.
 * Filling vacancies fast with our in-house Relocation Team.
 * Having a team of professionals on your side who is knowledgeable and
   well-versed on the most current landlord-tenant laws.
 * Freeing up your time (you can't put a price on that!)


WHAT MAKES TMG DIFFERENT?

 * We've been in business since 1985.
 * We have expert knowledge of the rental markets in the communities we serve.
 * We have specialized experience in the leasing and management of single family
   homes, condominiums, and plexes.
 * We provide investment expertise for the experienced real estate investor.
 * We manage a broad range of properties - small and affordable to large and
   luxurious.
 * We have a proven track record of acquiring maximum rental value for your
   property.
 * We employ a seasoned team of property management professionals who provide
   unrivaled personal attention to our clients.


TESTIMONIALS



WE STRIVE FOR CUSTOMER SERVICE THAT GOES ABOVE AND BEYOND THE NORM. WE
APPRECIATE THE FEEDBACK WE RECEIVE FROM OWNERS OF PROPERTIES WE MANAGE. HERE'S
WHAT A FEW OF OUR CLIENTS HAVE TO SAY ABOUT THEIR EXPERIENCE WITH TMG.

Jorge Ferro has been my Property Manager for more than 20 years.  Jorge embodies
all the Customer Service the Management Group promised when I contacted them as
I started out in the rental business.  I always think of Jorge and myself as a
team.  He is honest, practical, and always keeps me informed.  I am very pleased
to have Jorge as my manager.

~ARLYS B.



We recommend TMG over other local property management companies because TMG
provides excellent oversight and management of our rental properties. Their fees
are reasonable and consistent with the area. And because they command a large
share of leasing inventory for residential property, they draw a larger volume
of applicants, an asset that keeps our properties leased at fair market rates.
Additionally, their property managers are seasoned, professional, hardworking
and savvy to the delicate balance which exists when wearing two hats while
representing both Lessor and Lessee.

Over the last 10+ years we have shopped property management companies and find
we consistently retain TMG to represent our investments. The reason we shop from
time to time is because we understand that competition drives the best value for
any service. The reason we stay with TMG is because they consistently deliver.

~DEBORAH N.



TMG has managed our property for 4 years and has overseen care and maintenance
of our home to our expectations (or above). They have kept vacancies at a
minimum and gotten top dollar for the property. Their expertise and
professionalism has been an asset, knowing when we do eventually sell, the
property will command the highest possible sales price.

We would highly recommend TMG to anyone considering renting out their home.

~MARIA L.



The TMG team has managed our property now for 18 months, managing and caring for
our home as if it were their own personal property. They have provided the
highest in professionalism and expertise, exceeding our every expectation in a
property management firm. Although we reside in a different state, the TMG team
gives the appearance that they are right down the street from us.

We would highly recommend TMG to anyone considering renting their home!

~STEVEN & GERI T.



TMG has managed our rental properties for over a decade. Through market ups and
downs, TMG has always kept my units occupied with qualified tenants. Thanks for
the great work.

~SHAWN M.



The team at TMG is highly responsive, looking out for owners and preserving
value in owner properties while also balancing the needs of tenants and
supporting strong rental demand for owners. I would recommend Jorge Ferro and
the TMG team to any owner looking for a well run and responsive property
manager.

~DUDLEY S.



TMG has managed my Duplex for almost three years and have done an excellent job
keeping it rented, making sure the tenants are maintaining it and complying with
the lease and keeping maintenance costs to a minimum. They communicate as I need
them to and have feedback and recommendations when I have questions. They have a
high level of integrity and I would recommend TMG to anyone who has property
they are trying to manage themselves or are thinking of investing in rental
property TMG is the way to go!

~DAVID E.



TMG is a company that services us well and we would recommend them to any
prospective clients. Jorge Ferro, with whom we have the most frequent contact,
helps us in a very efficient and timely manner.

~VIC H.



I started with The Management group back in 2009 and things went so well with
the first home we have added several more properties.

The Management Group has been on top of things all along and has found some
great renters for us, we are grateful to them for their hard work and
dedication.

Their communication is great, keeping us apprised of how our residents are
maintaining the property and we receive our rent payments promptly. Maintenance
repairs are carefully ordered when needed and we can count on our property
manager to review invoicing and getting more information if needed. I would
recommend them to anyone.

~JASON H.



I have been working with The Management Group for coming up on 10 years and have
been extremely satisfied with their care to my home and the attention to my
expenses.

I have worked with more than one property manager over the years and one is
every bit as conscientious as the next, which demonstrates the company training
and respect for their clients is top notch. Honesty and integrity is the
cornerstone of their business, they are so knowledgeable about laws concerning
tenants and landlords and I would recommend if someone is considering hiring a
company like this to call TMG first.

~CATHY M.



TMG has managed our townhouse since we bought it fifteen years ago. During
vacancies, TMG has always promptly found renters and adjusted the rent to keep
up with the market. When long-time renters moved out this year and left a huge
mess, they kept us apprised and had the place cleaned and painted within a
couple of weeks. I have generally taken TMG's good management for granted
(because there are never problems). But the extra work they showed this year
deserves special mention. I would not hesitate to recommend TMG.

~LARRY M.



I have been a client of TMG since 1993. They manage several properties for me.
Over that period their property management has been consistently professional
and efficient. Tenant turnovers have been kept to a minimum, and vacancies
quickly filled with minimal turnover costs. Their property maintenance
department has kept my properties well maintained and presentable. The TMG
accounting staff has always been accurate and responsive to requests. Their
monthly and year-end reporting has always been timely.

~GARY F.



My wife and I had our rental properties with another company in Vancouver and
after not seeing any income for a while decided to talk with TMG about what they
could do for us.

After making the switch, we started actually seeing money in our account after a
very short period of time and are so happy we made the change. We realized that
we were being taken advantage of and had trusted people that did not have our
best interest in mind. We are glad to be with a company who know what they are
doing and that keep us informed on things. We only wish we would have made the
change sooner, it was a very easy transition and we are optimistic about what
the future brings.

~DAN AND DIANNE J.



I’m happy to share the great experience my wife and I have had working with TMG.
This is our second time working with TMG and both experiences have, and continue
to be, outstanding. Timely, professional, and proactive. We have nothing but
good things to say and recommend them highly.

~STEVEN & CONNIE L.



I have been with The Management Group as a client for 20 years. I have always
been treated well and professionally. You have done a great job in the managing
of my properties. Thanks so much you guys! Keep up the good work!

~JOHN I.



Jorge Ferro has been my Property Manager for more than 20 years.  Jorge embodies
all the Customer Service the Management Group promised when I contacted them as
I started out in the rental business.  I always think of Jorge and myself as a
team.  He is honest, practical, and always keeps me informed.  I am very pleased
to have Jorge as my manager.

~ARLYS B.



We recommend TMG over other local property management companies because TMG
provides excellent oversight and management of our rental properties. Their fees
are reasonable and consistent with the area. And because they command a large
share of leasing inventory for residential property, they draw a larger volume
of applicants, an asset that keeps our properties leased at fair market rates.
Additionally, their property managers are seasoned, professional, hardworking
and savvy to the delicate balance which exists when wearing two hats while
representing both Lessor and Lessee.

Over the last 10+ years we have shopped property management companies and find
we consistently retain TMG to represent our investments. The reason we shop from
time to time is because we understand that competition drives the best value for
any service. The reason we stay with TMG is because they consistently deliver.

~DEBORAH N.


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EPSA CHECK



An EPSA Check is a TMG-exclusive feature. EPSA stands for:

Electrical
Plumbing
Systems
Appliances

The EPSA Check is performed at the move-out inspection. It's our comprehensive
system for determining the amount of turnover repairs needed at your property.
View the infographic for more details.



WE'RE IN YOUR NEIGHBORHOOD.

We service the following areas in Oregon and Washington:

 * Portland, Oregon metro areas - Portland, Beaverton, Hillsboro, Tualatin,
   Tigard, Lake Oswego, Wilsonville, Oregon City, Milwaukie, Happy Valley,
   Troutdale, Gresham, and more.
 * Vancouver, Washington metro area - Vancouver, Camas, Washougal, Battle
   Ground, Hazel Dell, Salmon Creek, Ridgefield, Woodland and surrounding areas.
 * Salem, Oregon metro area.
 * The Tri-Cities metro area - Kennewick, Pasco, Richland, West Richland, and
   surrounding areas.


CONTACT OUR PROPERTY MANAGEMENT SPECIALISTS



Get a No-Obligation Quote and a FREE Rental Analysis


MICHELLE VILLARMA

Business Development Manager
Oregon & Washington

(503) 858-1224 | (360) 397-0325
Text (360) 869-2995
michelle.villarma@tmgnorthwest.com

Schedule an Appointment




FORD BENNETT

New Business Specialist
Tri-Cities

(509) 870-6990
Text (509) 820-6060
ford.bennett@tmgnorthwest.com

Schedule an Appointment



 * Service Locations

VANCOUVER, WA
(360) 892-4000
7710 NE Vancouver Mall Dr Ste B
Vancouver WA 98662

PORTLAND, OR
(503) 718-5600
15350 SW Sequoia Pkwy Ste 200A
Portland OR 97224

TRI-CITIES, WA
(509) 591-4444
30 S Louisiana St Ste 1
Kennewick WA 99336

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