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Submission: On November 15 via api from US — Scanned from DE
Effective URL: https://www.talkdesk.com/
Submission: On November 15 via api from US — Scanned from DE
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SEE HOW TALKDESK END-TO-END CONTACT CENTER SOLUTIONS PROVIDE A BETTER EXPERIENCE. REQUEST A DEMO PRODUCTS SOLUTIONS CUSTOMERS SUPPORT RESOURCES ABOUT -------------------------------------------------------------------------------- PRICING language: EN EnglishEnglish (Australia)English (Canada)English (Europe)English (New Zealand)English (Singapore)English (United Kingdom)EspañolEspañol (América Latina)DeutschFrançaisItalianoPortuguêsPortuguês (Brasil) GET STARTEDEXPERIENCE A DEMOGET PRICING TALKDESK NAMED A LEADER IN THE GARTNER® MAGIC QUADRANT™ FOR CCAAS FOR THE 4TH CONSECUTIVE YEAR. Get the report Read the press release TALKDESK NAMED #8 ON FORBES CLOUD 100 FOR 2022. READ MORE DELIVER A BETTER CUSTOMER EXPERIENCE. Create a seamless customer journey across channels that is fast and frictionless. Explore our automation-first solutions with AI for every day. LEARN MORE WE NEVER STOP INNOVATING. Each year, we release hundreds of new features, solutions, and integrations to keep our platform ahead of customer experience technology and trends. SEE OUR INNOVATIONS EXPLORE SOLUTIONS OUR AUTOMATION-FIRST CUSTOMER EXPERIENCE SOLUTIONS LEVERAGE TALKDESK AI TO OPTIMIZE YOUR MOST CRITICAL CUSTOMER SERVICE PROCESSES. SELF-SERVICE EXPERIENCE learn more WORKFORCE ENGAGEMENT learn more OMNICHANNEL ENGAGEMENT learn more EMPLOYEE COLLABORATION learn more CUSTOMER EXPERIENCE ANALYTICS learn more AI FOR EVERY DAY learn more BETTER EXPERIENCES BUILD TRUST AND LOYALTY. You don’t have to take our word for it. Read, listen, and watch how our customers make their customers happy. CUSTOMER STORIES COMPANIES AROUND THE WORLD RELY ON TALKDESK. SEE MORE CUSTOMERS SEE WHY WE’RE TOP RATED ON TRUSTRADIUS. Rated 8.7 out of 10 based on 533 reviews and ratings on Jul 18, 2022 IT HELPS US WITH IDENTIFYING THE AREAS OF OPPORTUNITY TO BE IMPROVED AND THE ACTION PLANS THAT NEED TO BE EXECUTED. WE ALSO USE IT TO MONITOR AVERAGE HANDLE TIME (AHT), PICK-UP RATE REPORTS, AND AGENT STATUS. THE BUSINESS PROBLEMS THAT IT ADDRESSES ARE MAINLY ASSOCIATED WITH SHOWING DETAILED VISIBILITY OF THE AREAS OF OPPORTUNITY IN EACH KEY PERFORMANCE INDICATOR. IN OTHER WORDS, WE CAN ADDRESS THOSE AREAS IN A TIMELY AND MORE EFFECTIVE MANNER. Roberto Gavidia Jul 08, 2022 I USE TALKDESK IN OUR ORGANIZATION ON DAILY BASIS, MEASURING AGENTS' PRODUCTIVITY, MONITORING CALL VOLUMES, ETC. I'M A NEW USER, BUT I LOVED IT SO MUCH, AS YOU CAN LISTEN TO AGENTS' CALLS WITHOUT USING OTHER TOOLS. AND IT IS VERY USEFUL FOR REPORTING PURPOSES TOO AND WE HAVE INTEGRATED WITH CALABRIA SOFTWARE Siva Kadimisetty Jul 08, 2022 THE TOOL HELPS THE BUSINESS MANAGE THE SCHEDULES BETTER AND GENERATE A REPORT FOR BETTER BUSINESS DECISIONS. ALSO, HELP US TO MONITOR SERVICE LEVELS IN ALL BUSINESSES AND HAVE A BETTER UNDERSTANDING OF WHAT IS REALLY HAPPENING. Vladimir Suazo Mar 05, 2022 THE STUDIO FLOW DESIGN ALLOWS FOR SEAMLESS ROUTING, CORRECTLY CAPTURING THE CALL'S MOTIVE AND DELIVERING SUCH CALLS TO AGENTS WITH THE MOST APPROPRIATE SKILL. TALKDESK WAS ALSO CHOSEN FOR ITS SALESFORCE INTEGRATION CAPABILITIES. Fernando Santos Jan 30, 2021 LIVE CALL MONITORING IS A SNAP. ONE-CLICK AND YOU'RE IN. ONE MORE AND I CAN JOIN THE CALL IF NECESSARY. Rus Cordova Jan 11, 2021 TALKDESK OFFERS A VERY GREAT PRODUCT AT A VERY COMPETITIVE PRICE. WHILE THE OTHER PRODUCTS HAD SEVERAL THINGS, TALKDESK GIVES YOU THE ABILITY TO USE WHAT THE BUSINESS NEEDS AT THE TIME INSTEAD OF GIVING EVERYTHING AT ONCE AT A HIGHER PRICE. Nordia Anaje Jul 28, 2019 IT ALLOWS US TO USE TO BE AS EFFICIENT AS POSSIBLE, SWITCH BETWEEN NUMBERS WE'RE DIALING OUT FROM AND CONNECT TO LEADS IN A VERY FAST FASHION. Kyle Dusi May 21, 2019 I LIKE TALKDESK BECAUSE IT IS EASY TO USE, AND IT HAS GOOD INTEGRATION WITH SALESFORCE. IT ALLOWS YOU TO RE-LISTEN TO CALLS. yehia z OUR CUSTOMERS GET RESULTS. customer story INCREASED FIRST CALL RESOLUTION BY 17X customer story ACHIEVED SLA OF ANSWERING 97% OF CALLS IN 30 SECONDS OR LESS customer story TRIPLE-DIGIT INCREASE IN ROI TALKDESK NAMED G2 LEADER IN CONTACT CENTER OPERATIONS. G2 Grid® Scoring REQUEST DEMO SEE OUR RATING ANALYST RECOGNITION. GARTNER Talkdesk named a Leader in the Gartner® Magic Quadrant™ for CCaaS for the 4th consecutive year. ARAGON RESEARCH Talkdesk is a Leader in The Aragon Research Globe for Intelligent Contact Centers, 2021. FORRESTER Talkdesk named a leader in the 2020 Forrester Wave for CCaaS. INDUSTRY-SPECIFIC SOLUTIONS JUST FOR YOU. FINANCIAL SERVICES & INSURANCE HEALTHCARE & LIFE SCIENCES TRANSPORTATION & HOSPITALITY RETAIL & CONSUMER GOODS UNLEASH THE POWER OF YOUR CONTACT CENTER ACROSS EVERY DEPARTMENT IN YOUR ORGANIZATION. IT & OPERATIONS TEAMS Related Resources SALES & REVENUE TEAMS Related Resources MARKETING & DIGITAL TEAMS Related Resources FINANCE & PROCUREMENT TEAMS Related Resources ENTERPRISE-CLASS PERFORMANCE YOU CAN TRUST. SECURE 0+ security certifications. SCALABLE 0+ countries for instant phone provisioning. RELIABLE 0. worldwide average MOS score. OOPS! LOOKS LIKE THERE'S AN ISSUE LOADING YOUR CONTENT EXPERIENCE. This could result from one or more of several issues: * You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website. * You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies. * Your browser privacy settings will not enable content to load - please review your browser privacy settings. You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed. Thanks - the Talkdesk Team. 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