www.bacs.co.uk
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185.52.109.96
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Submitted URL: http://mail.bacsupdates.co.uk/re?l=D0Iytm1dtI9xnojspI7ITl2hbh1xj&s=DFPEAJMOBAIKDJEK
Effective URL: https://www.bacs.co.uk/services/bacsschemes/operatingtheschemesbusinesses/pages/maintainingpaymentrecords.aspx?utm_sour...
Submission: On April 27 via api from US — Scanned from DE
Effective URL: https://www.bacs.co.uk/services/bacsschemes/operatingtheschemesbusinesses/pages/maintainingpaymentrecords.aspx?utm_sour...
Submission: On April 27 via api from US — Scanned from DE
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<div id="header">
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<div class="mainMenuBar noindex">
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<ul class="secondLevel">
<li class="secondLevelSite"><a href="/Services/bacsschemes/Pages/BacsSchemes.aspx">Bacs Schemes</a>
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<li class="thirdLevelSite"><a href="/Services/bacsschemes/bacsdirectcredit/Pages/BacsDirectCredit.aspx">Bacs Direct Credit</a></li>
<li class="thirdLevelSite"><a href="/Services/bacsschemes/gettingstarted/Pages/GettingStarted.aspx">Getting started</a></li>
<li class="thirdLevelSite"><a href="/Services/bacsschemes/MarketingTheSchemes/Pages/MarketingTheSchemes.aspx">Marketing the Schemes</a></li>
<li class="thirdLevelSite"><a href="/Services/bacsschemes/OperatingTheSchemesCoronavirus/Pages/OperatingTheSchemesCoronavirus.aspx">Operating the Schemes – Coronavirus</a></li>
<li class="thirdLevelSite"><a href="/Services/bacsschemes/operatingtheschemesbusinesses/Pages/OperatingTheSchemesBusinesses.aspx">Operating the Schemes - Businesses</a></li>
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<li class="secondLevelSite"><a href="/Resources/Pages/GuideandRules.aspx">Guide and Rules</a></li>
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<li class="secondLevelSite"><a href="/Resources/Pages/FAQs.aspx">FAQs</a></li>
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<li class="secondLevelSite"><a href="/Resources/Pages/Glossary.aspx">Glossary </a></li>
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<div class="ie-message">
<div class="ie-message__container">
<div class="ie-message__heading-container">
<h1 class="ie-message__heading">YOU MUST MAKE CHANGES TO YOUR BROWSER</h1>
<button class="ie-message__close"><span class="ie-message__icon"></span></button>
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<p> You are using a browser which is retiring on 15 June 2022, and you should make changes to avoid interruption in accessing Bacs and Pay.UK websites. We recommend installing the latest version of
<a href="microsoft-edge:https://www.bacs.co.uk/">Microsoft Edge</a> or <a href="https://www.google.co.uk/chrome" target="_blank">Google Chrome</a>.<br> Visit
<a href="https://www.wearepay.uk/programmes/changes-to-psw-access/" target="_blank">IE11 withdrawal – impact on Bacs</a> for information on how this may affect your access to the Payment Services Website. </p>
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<span class="title">IN THIS SECTION</span>
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<a id="ctl00_PlaceHolderSubMenu_subMenuControl_subMenuRepeater_ctl01_menuLink" title="Bacs Schemes" class="menuLink noindex" href="/Services/bacsschemes/Pages/BacsSchemes.aspx">Bacs Schemes</a>
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<li><a title="Direct Debit" href="/Services/bacsschemes/directdebit/Pages/DirectDebit.aspx">Direct Debit</a></li>
<li><a title="Bacs Direct Credit" href="/Services/bacsschemes/bacsdirectcredit/Pages/BacsDirectCredit.aspx">Bacs Direct Credit</a></li>
<li><a title="Getting started" href="/Services/bacsschemes/gettingstarted/Pages/GettingStarted.aspx">Getting started</a></li>
<li><a title="Marketing the Schemes" href="/Services/bacsschemes/MarketingTheSchemes/Pages/MarketingTheSchemes.aspx">Marketing the Schemes</a></li>
<li><a title="Operating the Schemes – Coronavirus" href="/Services/bacsschemes/OperatingTheSchemesCoronavirus/Pages/OperatingTheSchemesCoronavirus.aspx">Operating the Schemes – Coronavirus</a></li>
<li class=" current parent"><a title="Operating the Schemes - Businesses" href="/Services/bacsschemes/operatingtheschemesbusinesses/Pages/OperatingTheSchemesBusinesses.aspx">Operating the Schemes - Businesses</a>
<ul class="level2">
<li><a title="Using Bacstel-IP" href="/Services/bacsschemes/operatingtheschemesbusinesses/Pages/UsingBacstel-IP.aspx">Using Bacstel-IP</a></li>
<li><a title="Bacs Payment Services Website refresh project" href="/Services/bacsschemes/operatingtheschemesbusinesses/Pages/PaymentServicesWebsiteUpdateProject.aspx">Bacs Payment Services Website refresh project</a></li>
<li class=" current"><a title="Maintaining payment records" href="/Services/bacsschemes/operatingtheschemesbusinesses/Pages/MaintainingPaymentRecords.aspx">Maintaining payment records</a></li>
<li><a title="Bacs and GDPR" href="/Services/bacsschemes/operatingtheschemesbusinesses/BacsAndGDPR/Pages/BacsGDPR.aspx">Bacs and GDPR</a></li>
<li><a title="Collecting reports" href="/Services/bacsschemes/operatingtheschemesbusinesses/collectingreports/Pages/CollectingReports.aspx">Collecting reports</a></li>
<li><a title="Indemnity claims" href="/Services/bacsschemes/operatingtheschemesbusinesses/IndemnityClaims/Pages/IndemnityClaims.aspx">Indemnity claims</a></li>
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<h1>Maintaining payment records</h1>
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<h2>Service user’s role in the maintaining accurate payment records</h2>
<p>As a service user it's your role to ensure your payment records are kept accurate and up to date.</p>
<p>There are a number of reasons your payment records might need to be updated. For example:</p>
<ul>
<li>If one of your customers uses the <a href="https://www.currentaccountswitch.co.uk/" target="_blank"><span lang="EN-US">Current Account Switch Service</span></a> to move their current account from one payment service
provider (PSP) to another they do not need to inform you of the change and you may therefore be paying into their old account</li>
<li>If a <span style="font-size:16px;">PSP</span> moves customers' accounts then the customer may be issued with a new sort code and account number</li>
<li>If there was a typo in the payment details but the correct account could be identified.</li>
</ul>
<p>When a payment is made to, or collected from, an old account, an Automated Direct Debit Amendment and Cancellation Service
(<a href="https://www.bacs.co.uk/Services/bacsschemes/directdebit/services/Pages/ADDACS.aspx"><span lang="EN-US">ADDACS</span></a>) message or an Advice of Wrong Account Credits Service
(<a href="https://www.bacs.co.uk/Services/bacsschemes/bacsdirectcredit/services/Pages/AWACS.aspx"><span lang="EN-US">AWACS</span></a>) is generated. </p>
<p>The <a href="/guideandrules"><span lang="EN-US">Service User's Guide and Rules</span></a> to both the Direct Debit Scheme and the Bacs Direct Credit Scheme require you to collect and action advices within three working
days of them being available to you.</p>
<p><strong><strong>If you fail to action advices within the given timescales, not only are you breaking the scheme rules, but you risk the payments you process being unsuccessful.</strong></strong></p>
<h2>How to collect reports</h2>
<p>We have prepared a number of helpful tools demonstrating the step-by-step process to <a href="/Services/bacsschemes/operatingtheschemesbusinesses/collectingreports/Pages/CollectingReports.aspx">collect messaging </a>reports. If you
are using a bureau you should speak to them to confirm whose responsibility it is to access and action reports.</p>
<p><br></p>
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Maintaining payment records
MAINTAINING PAYMENT RECORDS
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SERVICE USER’S ROLE IN THE MAINTAINING ACCURATE PAYMENT RECORDS
As a service user it's your role to ensure your payment records are kept
accurate and up to date.
There are a number of reasons your payment records might need to be updated. For
example:
* If one of your customers uses the Current Account Switch Service to move
their current account from one payment service provider (PSP) to another they
do not need to inform you of the change and you may therefore be paying into
their old account
* If a PSP moves customers' accounts then the customer may be issued with a new
sort code and account number
* If there was a typo in the payment details but the correct account could be
identified.
When a payment is made to, or collected from, an old account, an Automated
Direct Debit Amendment and Cancellation Service (ADDACS) message or an Advice of
Wrong Account Credits Service (AWACS) is generated.
The Service User's Guide and Rules to both the Direct Debit Scheme and the Bacs
Direct Credit Scheme require you to collect and action advices within three
working days of them being available to you.
If you fail to action advices within the given timescales, not only are you
breaking the scheme rules, but you risk the payments you process being
unsuccessful.
HOW TO COLLECT REPORTS
We have prepared a number of helpful tools demonstrating the step-by-step
process to collect messaging reports. If you are using a bureau you should speak
to them to confirm whose responsibility it is to access and action reports.
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GUIDE AND RULES TO BACS SCHEMES
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Can't find the answers to your queries or experiencing difficulties
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* Guide and Rules microsites
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and schemes
* FAQs
Some commonly asked questions across the range of our products and services
* Collecting and accessing messaging reports video
Short video showing how quickly and easily messaging reports can be collected
from payment services website
* The Little Bacs Book
The essential guide for making and collecting payments by Bacs Direct Credit
and Direct Debit
* Little Bacs Guide to Minimising Indemnity Claims
Covers when indemnity claims can occur, when they can be challenged and how
to reduce the chances of receiving one
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