puffy.com
Open in
urlscan Pro
76.76.21.21
Public Scan
URL:
https://puffy.com/pages/puffy-shipping-policy
Submission: On November 25 via manual from US — Scanned from US
Submission: On November 25 via manual from US — Scanned from US
Form analysis
1 forms found in the DOM//manage.kmail-lists.com/subscriptions/subscribe
<form action="//manage.kmail-lists.com/subscriptions/subscribe" class="footer-newsletter__form inline-form jsInlineForm" autocomplete="off"> <input type="hidden" name="g" value="QAvebv"> <input type="hidden" name="source" value="footer">
<div class="support-form-header jsFormContent">
<div class="support-form-title">SIGN UP FOR EXCLUSIVE SAVINGS.</div>
<p class="support-form-para">Get special offers, product news, and sleep tips straight to your inbox.</p>
</div>
<div class="form-input center-grid"> <input name="email" id="blogSubScribeFormEmail" type="email" required="" class="support-input jsFormEmail" placeholder="Enter your email address"
pattern="[\w\+\-]+(?:\.[\w\+\-]+)*@[\dA-Za-z]+(?:[.\-][\dA-Za-z]+)*\.[A-Za-z]{2,}"> <button class="support-button jsFormSubmit --hide-tap-highlight">
<div class="support-button-text">sign up</div>
<div class="ajax-loading">
<div class="lds-dual-ring"></div>
</div>
</button>
<div class="support-form-result jsFormResult" style="display: none;">
<div class="support-form__success-box">
<div class="support-form__success-title">THANKS! YOU’VE SIGNED UP SUCCESSFULLY.</div>
<div class="support-form__success-message">Stay tuned for exclusive Puffy offers, product news, and tips for sleeping better. We’ll start sending them to your inbox soon.</div>
</div>
</div>
</div>
</form>
Text Content
Please note: This website includes an accessibility system. Press Control-F11 to adjust the website to the visually impaired who are using a screen reader; Press Control-F10 to open an accessibility menu. Popup heading Close Accessibility * Press enter for Accessibility for blind people who use screen readers * Press enter for Keyboard Navigation * Press enter for Accessibility menu 02D24E7D-67D3-4337-92AC-2BC3D8171DB7 Yes A72A1DAE-6539-461D-A000-4179652AA390 Mattress Quiz Question 1 of 8 Who is this mattress for? You You and Your Partner What sleep position do you prefer? You: Back Side Stomach Combination Your Sleep Partner: How do you like your mattress to feel? You: Softer Firmer In the middle Your Sleep Partner: How often do you toss and turn? You: Often Sometimes Never Your Sleep Partner: What build are you? What build are you? You: Under 150 lbs 150 - 200 lbs Over 200 lbs Your Sleep Partner: What would you invest in a mattress? Less than $2,500 $2,500 - $4,000 You can’t put a price on quality sleep. Do you sleep hot or cold? You: Hot Cold Neither Your Sleep Partner: What do you struggle with?Select all that apply. You: Back pain Neck pain Snoring None Your Sleep Partner: Your perfect match is the Puffy Lux Mattress Hybrid 12,615 Reviews Starts at $X,XXX Your sleep profile: Back pain Side sleeper Light 100 - 150 lbs Looking for a cooling mattress Cooling Comfort, Soft-Medium Feel, Neck Support Why you'll love the Puffy Lux: Medium-plush feel All sleeper types Body-contouring memory foam and supportive coil base Advanced cooling technology Exceptional back and body support Superior pressure relief Minimal movement transfer Bestselling comfort Shop Puffy Your Sleep Partner Next Next Back 0 I think you forgot something... Your awaits you. Checkout Now MENU * MATTRESSES Explore our award-winning mattress collection. TAKE MATTRESS QUIZ COMPARE MATTRESSES ULTIMATE LUXURY Puffy MONARCH Mattress Hybrid 12 LAYERS . LUXURY-PLUSH Starts at $1,899 PREMIUM CHOICE Puffy ROYAL Mattress Hybrid 10 LAYERS . ULTRA-PLUSH Starts at $1,149 BEST SELLER Puffy LUX Mattress Hybrid 8 LAYERS . MEDIUM-PLUSH Starts at $799 CLASSIC COMFORT Puffy CLOUD Mattress 6 LAYERS . MEDIUM-FIRM Starts at $499 101-night sleep trial. Free shipping. In 1 - 2 days. Warranty. For life. * SMART BEDS Customize your comfort with our smart bed sets. SHOP SMART BEDS Puffy MONARCH Smart Bed Set Hybrid LUXURY-PLUSH . REMOTE-CONTROLLED ELEVATION Starts at $2,898 Puffy ROYAL Smart Bed Set Hybrid ULTRA-PLUSH . REMOTE-CONTROLLED ELEVATION Starts at $2,348 Puffy LUX Smart Bed Set Hybrid MEDIUM-PLUSH . REMOTE-CONTROLLED ELEVATION Starts at $1,948 Puffy CLOUD Smart Bed Set MEDIUM-FIRM . REMOTE-CONTROLLED ELEVATION Starts at $1,648 * BED FRAMES Elevate your space with our luxury bed frames. SHOP BED FRAMES Serenity Adjustable Base DUAL MASSAGE ZONES . REMOTE ADJUSTABLE Starts at $999 Sterling Bed Frame PADDED HEADBOARD . NOISE-FREE Starts at $849 Midnight Foundation LIGHTWEIGHT . STEEL CONSTRUCTION Starts at $152 * BEDDING & MORE Shop our Signature and Deluxe bedding collections. SHOP BEDDING Signature Pillow Signature Sheets Set Signature Mattress Protector Deluxe Mattress Topper Deluxe Mattress Pad Deluxe Comforter Deluxe Blanket Deluxe Weighted Blanket Rug Signature Sleep Mask * REVIEWS Customer Reviews Video Reviews Awards * PUFFY VS Purple Nectar DreamCloud Casper Saatva Tuft & Needle Leesa Compare All * SUPPORT Contact Us Chat FAQs Financing Track Order * STORES 101-night sleep trial. Free shipping. In 1 - 2 days. Warranty. For life. I think you forgot something... Your awaits you. Checkout Now Early Black Friday Sale: $1,350 in savings 0 1 HOURS 37 MINUTES 28 SECONDS CODE: EARLYFRIDAY Code auto-applied to cart. PUFFY SHIPPING POLICY Puffy ensures you receive great sleep at your doorstep quickly and efficiently. shop the mattress CLOUD COMFORT TO YOUR DOORSTEP With Puffy, you save on shipping costs and get your comfy Puffy products delivered to you in the most convenient way possible. FREE SHIPPING Puffy provides FREE shipping and returns to all 50 states of the USA. Customers can track their orders here. INTERNATIONAL SHIPPING Unfortunately, Puffy does not ship outside the United States. MATTRESSES Mattresses ship FREE in 1 - 2 business days and are delivered via FedEx. Kindly refer to the exact product page for the most accurate delivery dates. ACCESSORIES Bases, beddings & bedroom accessories also ship for FREE in 1 - 2 business days and are delivered via FedEx. Accessories are shipped separately from your mattress and/or adjustable base orders. If you have any questions about the process, we’re happy to help - call +1 (800) 430-8380 to speak to one of our representatives. FAQ * HOW DO I TRACK THE STATUS OF MY ORDER? Customers can track their orders here. You may also contact the Puffy Support Team with any queries by phone at +1 (800) 430-8380, by email at support@puffy.com, or through chat. * HOW LONG DOES DELIVERY TAKE? Both mattresses and accessories are dispatched within 1 - 2 business days via FedEx. * WILL MY ORDER ARRIVE ALL AT ONCE OR IN SEPARATE PACKAGES OR SHIPMENTS? Accessories will typically be delivered first followed by mattresses and then bases. * WHAT IS THE SHIPPING WEIGHT OF THE PUFFY MATTRESSES? Information about the shipping dimensions and weight of Puffy mattresses can be found here. * CAN YOU SHIP INTERNATIONALLY? Unfortunately, Puffy does not offer international shipping. * HOW MUCH DOES SHIPPING COST? Shipping is always free! * I LIVE IN ALASKA/HAWAII, CAN YOU SHIP TO ME? Puffy provides FREE shipping to all 50 states of the USA including Alaska and Hawaii. * HOW DO I CHANGE MY DELIVERY ADDRESS? If you need to make changes to your delivery address, please contact the Puffy Support Team by email at support@puffy.com. MORE REASONS TO CHOOSE PUFFY 101-NIGHT SLEEP TRIAL Trial any Puffy product for 101 nights. If you’re not in love, get a full refund. FINANCING Mattress financing options as low as 0% APR with Affirm. LIFETIME WARRANTY We protect your purchase with a risk-free lifetime warranty. FAST & FREE SHIPPING Place your order and we’ll dispatch it in 1 - 2 business days. EASY SETUP There’s no hassle involved. Just remove the box, unroll, and let the mattress expand. IT’S AMERICA’S MATTRESS Every part of the Puffy mattress is made with care and pride in the USA. shop the mattress WHAT 20,000+ SATISFIED SLEEPERS HAVE TO SAY. Here’s what sleepers have to say about our return process. Verified Review FANTASTIC COMPANY You can just look at the mattress and see the quality. Because of back problems the medical team wanted me on a special air bed so I asked to have this mattress returned and the company was also pleasant and quick to deal with on the return. If all companies performed like this, what a pleasant experience their customers would have. - Larry S. Verified Review PROOF IS IN THE PUFFY As many people, we were truly hesitant to purchase without trying but once I convinced my husband that it could be returned without risk, he agreed. I'm so happy we took the chance. We LOVE our Puffy. Believe me, take the chance. I'm sure it will be as good for you as it is for us. If not, no risk, return it. - Melody B. Verified Review UNBEATABLE RETURN POLICY Anytime I had questions they were promptly answered by email. I was not sure I chose the appropriate mattress for my body type and decided to return it. Puffy organized a company to pick it up and it was donated to a charity. The full refund was reimbursed within 4 days. Amazing customer service and an unbeatable return policy. Thanks, Puffy! - Stacie L. * 1 Read More Reviews CONTACT US. 7 DAYS A WEEK. SUPPORT CHANNELS Speak 1-on-1 with a Specialist. Call +1 (800) 430-8380 Have questions? Let’s chat. Live Chat Send us an email. Email Text for a special offer. Text Puffy1 to +1 (833) 514-0644 WHEN TO REACH US 5:00 a.m. - 8:00 p.m. PST Monday - Friday 8:00 a.m. - 5:00 p.m. PST Saturday - Sunday SIGN UP FOR EXCLUSIVE SAVINGS. Get special offers, product news, and sleep tips straight to your inbox. sign up THANKS! YOU’VE SIGNED UP SUCCESSFULLY. Stay tuned for exclusive Puffy offers, product news, and tips for sleeping better. We’ll start sending them to your inbox soon. PRODUCTS * Puffy Monarch Hybrid Mattress * Puffy Royal Hybrid Mattress * Puffy Lux Hybrid Mattress * Puffy Cloud Mattress * Puffy Monarch Smart Bed Set Hybrid * Puffy Royal Smart Bed Set Hybrid * Puffy Lux Smart Bed Set Hybrid * Puffy Cloud Smart Bed Set * Serenity Adjustable Base * Sterling Bed Frame * Midnight Foundation * Signature Pillow * Signature Sheets Set * Signature Mattress Protector * Signature Sleep Mask * Deluxe Mattress Topper * Deluxe Mattress Pad * Deluxe Comforter * Deluxe Blanket * Deluxe Weighted Blanket * Rug * Sale SHOP BY SIZE * Twin * Twin XL * Full * Queen * King * Cal King * Split King COMPARE * Compare Mattresses * Mattress Quiz * Puffy vs Purple Mattress * Puffy vs Nectar Mattress * Puffy vs DreamCloud Mattress * Puffy vs Casper Mattress * Puffy vs Saatva Mattress * Puffy vs Tuft & Needle Mattress * Puffy vs Leesa Mattress SIZE GUIDES * Bed Sizes * Queen Size * Twin vs Queen Size * King vs Queen Size * Full vs Queen Size * Full vs Twin Size * King vs California King Size * Blanket Sizes RESOURCES * Sleep Calculator * Sleep & Wellness * Bedroom Decor * Lux Comfort * Puffy Blog * Sitemap COMPANY * Store Locations * Become a Dealer * Mattress Awards * Puffy Donations * Affiliate Program * Refer a Friend * Healthcare Discount * Military Discount * Education Discount SUPPORT * Reviews * Contact Us * FAQs * Financing * Shipping Policy * Return Policy * Puffy Warranty * 101-Night Sleep Trial * Track Your Order * Accessibility AWARD-WINNING #1 LUXURY MATTRESS FOLLOW US * * * * * * Privacy * Terms * Do Not Sell or Share My Personal Information * California Privacy Notice FOLLOW US * * * * * © 2025 Puffy Mattress. All Rights Reserved. Powered By Gleen AI