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Text Content

 * Hotels
   
   Hotels
   
   Hotels
   
   Discover more than 350 hotels in 33 countries
   
   Top Destinations
   
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NH DISCOVERY LOYALTY PROGRAMME GENERAL TERMS & CONDITIONS


1. DEFINITIONS

In these General Terms & Conditions,

1.1. “NH” means NH Hotel Group, S.A., a company with registered offices in
Madrid, C/ Santa Engracia nº 120, and Tax ID number A-28027944.

1.2. "Member" or “You” means a member of the NH DISCOVERY Programme, who has
accepted these General Terms & Conditions and the Privacy Policy.

1.3. “NH DISCOVERY Programme” or “NH DISCOVERY” or the “Programme” means the NH
DISCOVERY Loyalty Programme, whose General Terms and Conditions are established
herein.

1.4. "GHA" means GHA Loyalty DMCC, a company duly organized and existing under
the laws of Dubai, having its registered office at JBC5, Jumeirah Lake Towers,
PO Box 487771 Dubai, United Arab Emirates, that is the operator of the GHA
DISCOVERY.

1.5. "GHA DISCOVERY” means the existing alliance of independent hotel brands,
which brings together some different loyalty programmes, with more than 900
hotels spread across 85 countries, and connects them through a single guest
recognition and rewards programme offered by the GHA Member Brands and GHA.

1.6. “GHA Member Brands” means the hotel brands that participate in the GHA
DISCOVERY from time to time, including: Anantara Hotels, Resorts & Spas, Araiya,
Avani Hotels & Resorts, Campbell Gray Hotels, Capella Hotels & Resorts,
Corinthia Hotels, Discovery Destinations, Divani Collection Hotels, Doyle
Collection, Elewana Collection, Fauchon Hospitality, GLO Hotels, JA Resorts &
Hotels, Kempinski Hotels, The Leela Palaces, Hotels and Resorts, Lungarno
Collection, Marco Polo Hotels, Mysk Hotels, Niccolo Hotels, Nikki Beach Resorts
& Hotels, NH Collection, NH Hoteles, NHOW, NUO Hotels, Oaks Hotels, Resorts and
Suites, Outrigger Hotels & Resorts, Pan Pacific Hotels & Resorts, PARKROYAL
Hotels & Resorts, PARKROYAL COLLECTION, Patina Hotels, The Residence by
Cenizaro, Shaza Hotels, Sun International, The Sukhothai Hotels & Resorts,
Tivoli Hotels & Resorts, Viceroy Hotel Group and Ultratravel Collection. The
list of GHA Member Brands is subject to change without notice from time to time.
This list can be consulted through NH DISCOVERY Customer Care and GHA´s website.

1.7. “Participating Hotel” means any hotel operated under any GHA Member Brand
that participates in GHA DISCOVERY at the time of check in. The list of
Participating Hotels is subject to change without notice from time to time. This
list can be consulted through this link.

1.8. "Eligible Outlet" means any outlet selected to qualify as such from time to
time that is operated by any Participating Hotel or have an agreement with any
Participating Hotel, where You can obtain or redeem D$. The list of Eligible
Outlets is subject to change without notice from time to time. This list can be
consulted through NH DISCOVERY Customer Care.

1.9. “Ineligible Outlet” means any outlet other than those expressly qualifying
as Eligible Outlet from time to time.

1.10. “Eligible Night” means an overnight stay at a Participating Hotel by a
Member who is a registered guest paying an Eligible Rate.

1.11. “Eligible Rate” means all rates other than those expressly excluded from
time to time. To these effects, the Excluded Rates will be considered to be,
among others: (1) the Online Travel Agencies: third party online retailer rates,
such as Expedia.com, Booking.com, Hotels.com, Orbitz.com, Priceline,
Travelocity.com, etc; (2) tours series rates and charter rates; (3) room rates
for airline staff and crew where rooms are pre-booked and paid for by the
airline or directly; (4) travel-industry staff rates; (5) any employee rates,
employee family or employee friends discount rates; (6) some discounted or
promotional rates; (7) any complimentary, free, traded or bartered night stays,
or any stays in connection with gift certificates or other awards or vouchers.
Exceptionally, fist stay through Ineligible Rates may receive DISCOVERY Dollars
(D$) as a promotional welcome gift, but will not be registered at the NH
DISCOVERY membership´s account for the purpose of meeting Tier Criteria.

1.12. "Eligible Spend" means the transaction value spend made by Member in an
Eligible Night or at an Eligible Outlet that are selected from time to time, at
the discretion of NH, to be used for the purpose of calculating the Net Eligible
Spend.

The list below details which transactions are usually classified as Eligible
Spend.

 
Room and add-ons:
 
1. Room charge/qualified room rate (when Eligible Rate) 
2. Room upsell 
3. Early check-in 
4. Late check-out 
5. Package 
6. Crib/baby cot 
7. Extra bed 
8. Day use 
9. Stay up to 30 days. From day 31 onwards the Member will not be awarded D$ and
Eligible Nights will not be registered at the NH DISCOVERY membership´s account
for the purpose of meeting Tier Criteria for the remainder of their stay on room
and add-on  
10. Internet 
11. Telcom 
12. In-room media
 
Food and Beverage at Eligible Outlets:
13. Restaurants 
14. Bars, pool bars 
15. Lobby cafes 
16. Coffee bars 
17. Room service 
18. Minibar
 
Other non-room spend at Eligible Outlets:
19. Spa - Service, treatments, packages 
20. Golf & Sports - Usage fees 
21. Experiences - activities created for NH and GHA DISCOVERY members
 

The list below details which transactions are usually not classified as Eligible
Spend:

 * Transactions at Ineligible Outlets (at hotel's discretion) 
 * Taxes, tips and fees 
 * Food & Beverage (“F&B”) - Banquet, catering and events or MICE, Outside
   catering, Nightclubs, Items prohibited as per local legal restrictions can be
   ineligible at the hotel's discretion 
 * Retail products 
 * Some residences and apartments  
 * No show 
 * Membership fees, coaching and training fees - Spa, golf, health club, gym 
 * Miscellaneous - Business Centre, Equipment rental, Fax, Florist, Paid-outs,
   Cash drop, Check drop, Commission, Deposit, Donation, Dry cleaning, Exchange
   fee, Fitness, Gym, Laundry, Loss, Medical/doctor, F&B Picnic or external
   delivery services, Parking, Partnerships, Payment type, Pool equipment,
   Profit, Rental, Retail, Service, Tobacco, Transfer/Transport/Limousine

1.13. “Net Eligible Spend” means the Eligible Spend (i) after other promotions
and discounts, (ii) after D$ redemptions and (iii) excluding taxes, tips and
fees.

1.14. “NH Brands” means NH HOTELS, NH COLLECTION and NHOW Hotels, that will be
considered as a single brand for the purposes of the Programme and GHA
Discovery.

1.15. “Eligible Brand Stay” means an Eligible Night in a Participating Hotel
operated by and GHA Member Brands with the exception of the NH Brands.

1.16. "Tier” means each of the different tiers of the Programme. There are 4
Tiers: Silver Tier, Gold Tier, Platinum Tier and Titanium Tier. The Tier´s
benefits and the requirements to upgrade or downgrade the Tier are subject to
change, from time to time, at the entire discretion of NH.

1.17. “Tier Criteria” means the requirements set out in section 3 of these
General Terms & Conditions for Members to earn or maintain a relevant Tier,
which are based on the accumulation of Eligible Nights and/or Net Eligible Spend
and their registration at the relevant NH DISCOVERY membership´s account.

1.18. “Tier Period” means the period (i) starting at the moment in time within a
given Calendar Year when a Member meets any of the required Tier Criteria for a
relevant Tier; and (ii) ending on the last day of the subsequent Calendar Year.

1.19. "DISCOVERY Dollars" or "D$" means rewards points that a Member can obtain
on Net Eligible Spend at any Participating Hotel or Eligible Outlet or through
promotions managed by NH or GHA in accordance with the Programme.

1.20. "NH DISCOVERY Customer Care" means the dedicated service center for Member
inquiries related to the Programme, with telephone number +34 91 398 44 38 and
electronic address nh.loyalty@nh-hotels.com. In case You need support with any
stay at a Participating Hotel that is not operated under a NH Brand, You must
contact GHA Customer Care at email contact@discoveryloyalty.com.

1.21. “Calendar Year” means the period of time running from, and including, 1st
January to, and including, 31st December of each year.

1.22. "Shareholder" means a shareholder of NH.

1.23. "Extraordinary Demand Dates" means certain dates and exceptional events
that generate high demand for the desired destination, that are determined by NH
from time to time at its entire discretion. This list can be consulted through
this document.

1.24. "Peak Time Periods" means high season, certain dates that generate high
demand for the desired destination or hotels, that are determined by NH from
time to time at its entire discretion.

1.25.  "Upgrade" means the provision to the Member of the next higher room
category in respect of the room category originally booked, subject to room
availability at the time of check-in. Upgrades may include rooms on higher
floors, with better views, corner rooms, rooms with special amenities, rooms on
Club or Executive Floors as identified by the respective Participating Hotel.
Upgrades to Club Floors or Executive Floors may exclude associated Club Floor or
Executive Floor benefits, as determined by the respective Participating Hotel at
its entire discretion. Upgrades are subject to the exclusion of certain
specialty suites, including but not limited to, presidential and multiple
bedroom suites, residences and villas, as determined by the respective
Participating Hotel at its entire discretion. The Member must request this
benefit upon arrival at the relevant Participating Hotel. Upgrades will be given
only to one room which must be the Member’s room. Additional rooms which may
have been booked by the Member at or after the time of booking are excluded from
the Upgrades. Upgrades are not guaranteed for long staying (i.e. more than 6
Eligible Nights), and will be provide by the Participating Hotel at its absolute
discretion.

1.26. "Room Availability Guarantee" means to guarantee the availability of a
room, at the Participating Hotel if the reservation is made before noon (12:00
pm) local time in the country where the Participating Hotel is located, at least
two (2) days before the expected arrival date. This guarantee only applies to
stays at an Eligible Rate, and for one (1) room only (the Member's room). The
reservation must be made and guaranteed with a valid credit card. However, the
Room Availability Guarantees shall not apply during Extraordinary Demand Dates
or Peak Time Periods. To benefit from the Room Availability Guarantee, the
Member must always explicitly request it at the time of reservation. Room type
availability and room rates are not guaranteed. If a rate for which You are
normally eligible is not available, your reservation will be subject to the
relevant Participating Hotel's prevailing rate. NOTE: The Room Availability
Guarantee applies only to reservations made online at www.nh-hotels.com or
www.ghadiscovery.com, or with the Participating Hotel directly. The Room
Availability Guarantee may periodically be restricted in resort hotels due to
the extended nature of guest stays at this hotel type.

1.27. “Sharer Status” means a reservation shared by two individuals paying
separately in case is accepted from time to time, at the discretion of the
Participating Hotels. If two Members sharing a reservation elect to apply the
Sharer Status each Member will be deemed to make a Net Eligible Spend and will
earn D$ based on the portion of the bill that each of them pays, and will
receive the same number of Eligible Nights, provided, however, that benefits
will only be enjoyed by one of them. The Sharer Status must be communicated at
the time of the check-in. 

1.28.  “NH DISCOVERY Programme information channels” means the channels where
the Member can get information about the Programme, such as the NH website
www.nh-hotels.com,  NH app, email nh.loyalty@nh-hotels.com or physical
communication to the address Calle Santa Engracia 120, 7ª, 28003, Madrid,
Spain. 

1.29. “Recategorization” means the obtention of a new Tier by a Member.

1.30. “No show” means a reservation made by a Member in a Participating Hotel
(irrespective of whether is guaranteed with a credit card or not, or if Member's
credit card is charged for all or any portion of the reserved stay or not) in
respect of which the Member does not check in on the scheduled check in date.

1.31. “Folio” means the folio opened by the Participating Hotel to record all
transactions made by a Member.  




2. GENERAL PROVISIONS REGARDING MEMBERSHIP

2.1. NH DISCOVERY Programme is a loyalty programme owned by NH.  

2.2 The purpose of the Programme is to reward the loyalty of the Member in the
Participating Hotels. 

2.3 Only the Member who is registered to the reservation can receive benefits
during a stay, unless in case of Sharer Status.  

2.4 Should a Member be entitled to any other loyalty cards, travel agency or
credit card booking benefits, or to any similar rewards which entitle the Member
to some of the same benefits that the Member is entitled to receive under the
Programme, then the Member must choose between either claiming these benefits
under the Programme or claiming them under its other entitlement.

2.5 NH reserves the right to change the General Terms & Conditions of the NH
DISCOVERY Programme at any time, and after prior communication. The prior
communication requirement shall be deemed to be met with the publication of the
changes made on www.nh-hotels.com and/or any other NH DISCOVERY Programme
information channels. NH’s right to change the General Terms & Conditions shall
include the right to add, delete or otherwise change any of the rules,
procedures, conditions, benefits, rewards, Tiers, Tier Criteria, Participating
Hotels, services and other similar aspects of the Programme at its absolute
discretion, even if such changes may affect the value of rewards or benefits
already accumulated. The ongoing participation in the Programme will be
considered an acceptance of the new General Terms & Conditions.

2.6 The NH DISCOVERY Programme has no predetermined termination date and will
remain in place until such time as NH decides to terminate the Programme. NH
reserves the right, at its absolute discretion, to terminate the NH DISCOVERY
Programme at any time, with or without reason.

 

Additionally, if NH terminates the Programme,

- NH shall have no obligation to offer a replacement programme.  
- Following notification that the Programme has been terminated (i) any benefits
or services guaranteed prior to the termination of the Programme may be honoured
and granted for a maximum of three months without giving rise to any claims for
reimbursement, substitution or exchange of other services; (ii) Members will not
be entitled to earn D$ or to any Recategorization; and (iii) Members will have
up to three months to redeem D$, provided that all benefits, awards, and D$
unredeemed after this three month period shall be forfeited without any
compensation or any further obligation or liability.
 

2.7 NH reserves the right, at its absolute discretion, to terminate without
compensation (and with immediate effects) a Member’s membership to the NH
DISCOVERY Programme in the following cases (whose occurrence shall be determined
by NH in its reasonable judgement):

- Member’s membership is being misused;  
- unruly or disrespectful behavior towards NH, any Paticipating Hotels or any of
their respective partners or employees;  
- any criminal acts or acts that are regarded by NH as immoral or unethical or
which are in breach of these General Terms & Conditions;  
- failure to pay any bill when due to NH or any Participating Hotels or Eligible
Outlets; 
- reasonable grounds for suspecting fraud, theft, or dishonesty in connection
with the Member’s membership; or 
- the Member’s account being inactive. A Member’s account may be deemed inactive
if such Member (a) has not booked an Eligible Night at a Participating Hotel
during the previous twenty-four (24) months, (b) has made no Net Eligible Spend
during the previous twenty-four (24) months, and (c) has not redeemed any D$
during the previous twenty-four (24) months.
 
Such termination may include, at the entire discretion of NH the forfeiture and
cancellation of any and all accrued benefits, DISCOVERY Dollars (D$) and Tier.
NH shall also be entitled to take any appropriate legal or administrative action
if any of the above occurs. 
 

2.8 Given the nature of the affiliation and participation of GHA Member Brands,
each Member acknowledges that changes to the list of participating GHA Member
Brands may affect such Member’s Programme participation, benefits and rewards.  

 

2.9 The Member may, at any time, terminate its membership in writing by email to
NH DISCOVERY Programme information channels. If the Member does so, all
unredeemed D$, benefits and Tier will be forfeited or cancelled immediately and
may not be reinstated or transferred. 

 

2.10 NH may engage third party partner companies to provide certain membership
benefit services. NH is not responsible, and assumes no liability, for the goods
and services of such partner companies (including any changes to or
discontinuances of such partner companies’ goods or services). 

 

2.11 NH DISCOVERY´s benefits and rewards may be subject to income or other taxes
or duties. Such taxes and all disclosures related thereto are the absolute
responsibility of the Member. 




2. 12 In the event that a Member is registered in two or more DISCOVERY
programmes at the same time, (i) one Member account in the NH DISCOVERY
Programme and (ii) one in any other DISCOVERY programme(s) of the GHA Member
Brands and GHA Partners, the Member may request to merge all of the accounts
they currently hold in the DISCOVERY programmes into one account, with the
Member choosing which programme they wish to maintain.  If the Member chooses to
merge their accounts, the necessary procedures will be carried out to transfer
the DISCOVERY Dollars (D$) onto the Member's chosen DISCOVERY account. The
Member's highest tier Level will be retained on the chosen account.  

In the event that the Member consents to the account unification process, by
default, the Member will no longer be registered to any all other programme(s).
Once the application has been completed, the Member will receive an email
confirming the cancellation of all other programme(s) the Member was registered
to.  The Member will be able to continue enjoying the benefits offered by the
programme selected. 


3. JOINING THE PROGRAMME

3.1 Membership to NH DISCOVERY Programme is free of charge and available to any
natural person who: (a) possesses the legal age to agree to the General Terms &
Conditions, being not less than 18 years of age (or the legal age at the place
of residence of the Member, if higher); (b) resides in a jurisdiction which
legally permits participation in the NH DISCOVERY Programme; (c) provides valid
and accurate personal information when registering to the NH DISCOVERY
Programme, including an email address; and (d) is not already a Member of the NH
DISCOVERY Programme and (e) is not a Member of any other GHA Member Brand
DISCOVERY programmes. In order to verify that a Member is not registered to any
other GHA Member Brand DISCOVERY programmes, the GHA Member Brands may access
your identification data (first name, surname, date of birth, address, and email
address).

3.2 Registration can be carried out by completing, signing and sending an
application form physically or electronically (website, mobile application,
etc.), using the channels created for this purpose by NH.

Once the application has been completed and sent, the applicant will be assigned
a number, will receive a welcome e-mail with its credentials, and will become a
Member of the NH DISCOVERY Programme. As from that moment, Member can enjoy the
benefits offered by the Programme.   

3.3 Each natural person is entitled to one single membership. If NH discovers
that a person has more than one membership, NH may terminate any and all of such
memberships, and such the relevant natural person shall immediately forfeit all
NH DISCOVERY Programme benefits (included the unredeemed D$ and Tier).

3.4 Upon registering to the Programme, the Member accepts without reservation
the applicable General Terms  & Conditions. 

The Member is solely responsible for the accuracy of personal data provided for
registration and their subsequent update in the channels enabled for this
purpose. For any changes and updates the Member may contact and inform NH: (i)
in writing by regular mail or online through the logged-in area at
www.nh-hotels.com ; or (ii) by email to nh.loyalty@nh-hotels.com, attaching any
documentation that indicates the correct personal data. 

3.5 The Member undertakes to ensure that no unauthorized person will receive
access to the Member’s membership card, membership number and credentials. The
Member shall be responsible for all activity on his/her membership account.


4. EARNING TIER STATUS

4.1 The NH DISCOVERY Programme offers four (4) membership Tiers, which are
Silver, Gold, Platinum and Titanium. 

The entry Tier for new Members shall be the Silver Tier. 

Members may upgrade their Tier by accumulating the Tier Credit required for the
next Tier, that may be amended from time to time by NH atits absolute
discretion. 

A Member must provide his/her NH DISCOVERY Programme membership number (and
proof of identification, if requested) at the time of booking or check-in.  

An upgrade of Tier takes place when a Member has met the Tier Criteria required 
for the next Tier within the applicable period as specified below. Tier will not
be upgraded during a stay. Eligible Nights and Net Eligible Spend will only be
taken into consideration for the purpose of meeting the Tier Criteria once full
payment has been received in respect of them. It can take up to 48 hours after
check-out before Eligible Nights and Net Eligible Spend are registered at the
Member’s membership account for the purpose of meeting Tier Criteria and for
Recategorization purposes, if applicable. In order to remain at any given Tier,
Members must meet the Tier Criteria for such Tier every Calendar Year.

4.2 To earn or maintain Gold Tier, a Member must have stayed at least 2 Eligible
Stays at Participating Hotels or had US$1,000 in Net Eligible Spend at
Participating Hotels and Eligible Outlets in one Calendar Year. For this
purpose, stays will be accounted for based on the check-out date. 

4.3 To earn or maintain Platinum Tier, a Member must have stayed at least 10
Eligible Nights, or had at least 2 different Eligible Brand Stays at
Participating Hotels, or made at least US$5,000 in Net Eligible Spend at
Participating Hotels and Eligible Outlets in one Calendar Year. For this
purpose, stays will be accounted for based on the check-out date.

4.4 To earn or maintain Titanium Tier, a Member must have stayed at least 30
Eligible Nights, or had at least 3 different Eligible Brand Stays at
Participating Hotels, or had at least US$15,000 in Net Eligible Spend at
Participating Hotels and Eligible Outlets in one Calendar Year. For this
purpose, stays will be accounted for based on the check-out date.

Earning Tier Criteria Eligible Stays (Or) Net Eligible Spend (Or) Eligible Brand
Stays   NH DISCOVERY Silver Tier - - - NH DISCOVERY Gold Tier   2 1.000 USD - NH
DISCOVERY Platinum Tier  10 5.000 USD  At least 2  NH DISCOVERY Titanium Tier 
30 15.000 USD  At least 3 

The membership´s benefits in respect of each Tier will commence when a Member
meets any of the required Tier Criteria for such Tier in any Calendar Year and
will continue through the remainder of such qualifying year and the following
Calendar Year.  

Any Eligible Night taking place, and any Net Eligible Spend being made prior to
the registration of the Member to the Programme shall not be taken into
consideration for Tier Criteria or any other purposes. 

 

4.5 Ifat the end of a Tier Period the Member does not meet the applicable Tier
Criteria requirements to remain at his/her then current Tier, then the Member
will be downgraded to the immediately lower Tier. 

4.6 No Show situations will not be taken into consideration for Tier Criteria or
any other purposes.  

4.7 The Member must reserve the room in his or her name and must provide his or
her NH DISCOVERY Programme number when making the reservation or upon check-in
or check-out. When a Member books multiple rooms under the same name, then up to
a maximum of two rooms will be taken into consideration for Tier Criteria
purposes.  

4.8 NH will not grant a Tier to a Member based on such Member’s performance or
status in any other loyalty programmes. 

4.9 NH’s Shareholders:  

 

Members of the NH DISCOVERY Programme who are also NH’s Shareholders may upgrade
their Tier as follows:

 * To the Gold Tier if they hold a block of shares to a value which is lower
   than 2,000 Euros; or
 * To the Platinum Tier if they hold a block of shares to a value equal to or
   greater than 2,000 Euros but lower than 3,000 Euros.
 * To the Titanium Tier if they hold a block of shares to a value equal to or
   greater than 3,000 Euros. 

Value of a block of shares will be determined considering the number of shares
multiplied by their market value. 

In order to enable the upgrading of a Tier, Members must prove their status as a
Shareholder by sending their securities account certificate by email to
nh.loyalty@nh-hotels.com. In the event that this is not verified, NH reserves
the right not to change the Tier. In the event that a Member sells the NH
shares, this must be notified again, so that the appropriate Tier can be
evaluated. NH shall review the status of each Shareholder periodically and
reserves the right of Recategorization if he or she does not meet the required
shareholding value requirement.


5. PROGRAMME BENEFITS

5.1 Members will be assigned a Tier and the benefits they get from the Programme
will depend on that Tier.  

5.2 Benefits are awarded to Tiers under the criteria below. These criteria may
be modified at the discretion of NH at any time after publication on the
Programme website. 

5.3 If the Member's Tier changes between the time the reservation is made and
check-in in the Participating Hotel for said reservation, the benefits granted
to the Member during such stay are those to the applicable Tier at the time of
check-in. 

5.4 If a Member has reserved two or more rooms, stay benefits such as upgrades,
early check-in and late check-out, and welcome amenities will be given only to
one room and only to the Member’s room.

5.5  Silver Tier: 

Silver Tier Members benefit from the following complimentary benefits and
services during their stays at Participating Hotels:

 * Earn DISCOVERY Dollars (D$) at 4% on Net Eligible Spend, with 6-month
   validity, after which they will expire. 
 * Member Rates: save up to 5-10% on the Best Available Rate when booked on
   direct channels such as www.nh-hotels.com or www.ghadiscovery.com. Based on
   availability and may not be available during Peak Time Periods. 
 * Exclusive stay offers and local offers. 
 * Complimentary wifi. 
 * Online membership profile management.

Is the Tier of the Programme in which all Members are initially registered. 

5.6 Gold Tier: 

Gold Tier Members benefit from the following complimentary benefits and services
during their stays at Participating Hotels:

 * Earn DISCOVERY Dollars (D$) at 5% on Net Eligible Spend, with 18-month
   validity, after which they will expire. 
 * Member Rates: save up to 5-10% on the Best Available Rate when booked on
   direct channels such as www.nh-hotels.com or www.ghadiscovery.com. Based on
   availability and may not be available during Peak Time Periods. 
 * Exclusive stay offers and local offers.
 * Complimentary wifi. 
 * Online membership profile management. 

5.7 Platinum Tier: 

Platinum Tier Members benefit from the following complimentary benefits and
services during their stays at Participating Hotels: 

 * Earn DISCOVERY Dollars (D$) at 6% on Net Eligible Spend, with 24-month
   validity, after which they will expire.
 * Upgrade to the next higher room category from the room type booked and
   subject to room availability at the time of check-in.
 * Late check/out until 3:00 pm on the date of departure at no additional
   charge, subject to room availability. The desire for a late check out must be
   mentioned at the reception desk upon arrival.
 * Member Rates: save up to 5-10% on the Best Available Rate when booked on
   direct channels such as www.nh-hotels.com or www.ghadiscovery.com. Based on
   availability and may not be available during Peak Time Periods.
 * Exclusive stay offers and local offers
 * Complimentary wifi.
 * Online membership profile management.

5.8 Titanium level: 

Titanium Tier Members benefit from the following complimentary benefits and
services during their stays at Participating Hotels:

 * Earn DISCOVERY Dollars (D$) at 7% on Net Eligible Spend, with
   24-monthvalidity, after which they will expire. 
 * Double (two categories) upgrade from the room type booked and subject to room
   availability at the time of check-in. 
 * Early check as from 11:00 am on the date of arrival at no additional charge,
   subject to room availability. The desire to check in early must be mentioned
   at least two (2) days prior to arrival.
 * Late check/out until 4:00 pm on the date of departure at no additional
   charge, subject to room availability. The desire for a late check out must be
   mentioned at the reception desk upon arrival.
 * Room Availability Guarantee.
 * Ability to share his/her Tier with another Member, with the following rules:
   * To share only once per Calendar Year. 
   * The validity will be through the remainder of the Calendar Year when the
     status was shared, plus the following Calendar Year. 

 * Member Rates: save up to 5-10% on the Best Available Rate when booked on
   direct channels such as www.nh-hotels.com or www.ghadiscovery.com. Based on
   availability and may not be available during Peak Time Periods. 
 * Exclusive stay offers and local offers
 * Complimentary wifi.
 * Online membership profile management.  

5.9 Members will be entitled to an exclusive rate at Participating Hotels of GHA
Member Brands when they book rooms
through www.nh-hotels.com or www.ghadiscovery.com, or through the participating
GHA Member Brand´s websites.

These rates are subject to availability, and the discount may vary according to
the particular terms and conditions established by each Participating Hotel.
DISCOVERY member rates may not be available at certain Participating Hotels on
Extraordinary Demand Dates or Peak Time Periods. These Member´s rates may not be
combined with other promotions, offers or discounts unless expressly authorized
and are not valid for existing reservations or groups of more than 10 or more
rooms.


6. EARNING DISCOVERY DOLLARS (D$)

6.1 The Member will have a personal NH DISCOVERY membership´s account where D$
will be deposited in accordance with these General Terms & Conditions. 

A Member will earn D$ based on a percentage of the Net Eligible Spend,
determined by the respective Member´s Tier at the time of check-in:

 * Silver level - 4% of Net Eligible Spend; six (6) months validity. 
 * Gold level - 5% of Net Eligible Spend; eighteen (18) months validity. 
 * Platinum level - 6% of Net Eligible Spend; twenty-four (24) months validity. 
 * Titanium level - 7% of Net Eligible Spend; twenty-four (24) months validity. 

The expiration date of D$ will be based on the Tier those D$ were earned at, or
the specific expiration date in case of promotions. When a Member is upgraded or
downgraded, the D$ they have already earned will maintain the original
expiration date(s). 

D$ are calculated on the Net Eligible Spend amount first, then the number of D$
to be issued is rounded down to the nearest whole number of D$, with a minimum
issue of 5D$ per transaction, irrespective of the Net Eligible Spend made. 

6.2 A Member may earn promotional D$, which can either be a fix amount of D$ or
a percentage of Net Eligible Spend that may differ from the earn percentage
based on Tier. Each promotion may offer a different amount of D$. The validity
period of promotional D$ may not follow the same Tier´s expiration rules.
Promotional D$ that should have been earned but were not automatically applied
to the membership account can be claimed up to 1 month after the date when they
should have been earned. 

6.3 D$ will be awarded within 48 hours of the payment of the Net Eligible
Spend.  

6.4 A Member will earn D$ at a percentage that shall correspond to the Member’s
Tier at the time of check-in. For example, if a Member satisfies the criteria
set forth in Section 5.2 above, and has a Platinum Tier at the time of check-in
for such stay, then such Member will earn D$ at the Platinum level of 6%, even
if, when making the reservation for such stay, the Member only had a Gold Tier. 

6.5 No D$ will be awarded for No Shows situations. 

6.6 To earn D$ the Member must reserve the room in their name and must provide
their membership number when making the reservation or upon check-in or
check-out. When a Member books multiple rooms under the same name, then up to a
maximum of two rooms will be counted towards earning D$. The Member must be
staying overnight at the Participating Hotel for which the multiple room booking
was made. Multiple room bookings under the same name at different Participating
Hotels during the same stay dates will not qualify as Net Eligible Spend.  If
two members are sharing the reservation and paying separately, they will both be
eligible to earn D$ for the portion of Net Eligible Spend each pay.  

6.7 The number of D$ earned at a Participating Hotel where a non-U.S. dollar
currency is used will be calculated based on Net Eligible Spend that is
converted to U.S. dollar at the exchange rate tool selected by NH at its
discretion. This may be the foreign exchange rate used by a Participating Hotel
or Eligible Outlet, or another rate selected by NH and may not be the same rate
used for currency conversions on the Member's Folio. 

6.8 NH reserves the right to change the earning percentages and the definition
of Net Eligible Spend at any time without prior notice. In addition, NH reserves
the right to cap the amount of D$ to be earned in case the total Net Eligible
Spend exceeds certain threshold.   


7. REDEEMING DISCOVERY DOLLARS (D$)

7.1 A Member can redeem his/her D$ only in Net Eligible Spend paid by the Member
on Folio at time of checkout at the Participating Hotel or in the Eligible
Outlet.  

7.2 Member shall not be entitled to redeem less than D$10 per transaction or
fractions of D$1. There will be no refunds or credit for the excess amount
redeemed. 

7.3 D$ will be redeemed in order of expiration, with the D$ with the nearest
expiration date on a member's account being redeemed first. 

7.4 DISCOVERY Dollars (D$) are rewards points and they are not a legal currency
in any territory and do not have any intrinsic value. DISCOVERY Dollars (D$) are
not redeemable for cash or any form of credit. Neither NH, or GHA, or any GHA
Member Brand, or any Participating Hotel or any Eligible Outlet will purchase
DISCOVERY Dollars (D$) from Members. The redemption value of 1 D$ shall be equal
to USD 1 or its equivalent in the local currency of the Participating Hotel at
which the D$ are being redeemed. The local currency amount will be determined by
the Participating Hotel on the basis of an exchange rate tool selected at its
entire discretion.  

7.5 DISCOVERY Dollars (D$) may not be purchased, sold or otherwise acquired from
or transferred to third parties (including, without limitation, other Members). 


8. ERRORS AND RETROACTIVE CLAIMS

8.1 In case D$ have not been properly credited to the NH DISCOVERY membership´s
account; or in case Eligible Nights or Net Eligible Spend have not been properly
registered at the NH DISCOVERY membership´s account for the purpose of meeting
Tier Criteria within two weeks after the relevant transaction, then the relevant
Member may file the relevant remedy request within six (6) months after the
check-out date or transaction date, by sending the corresponding hotel invoice
and/or the outlet receipt with his or her membership number to NH DISCOVERY
Customer Care. If the request is in respect of a stay, the invoice must include
the name of the Member.

8.2 In the cases described under 8.1 above NH will credit the missing D$ and/or
register the relevant Eligible Nights or Net Eligible Spend for the purpose of
meeting Tier Criteria at the NH DISCOVERY membership´s account, but shall not
have any additional liability or responsibility for any delay, error or failure.

8.3 NH is not responsible or liable for any incorrect or inaccurate
transcription of a Member’s contact information, for problems related to any of
equipment or programming associated with or utilized by the Member, for any
human error, for any interruption, deletion, omission, defect or line failure of
any telephone network or electronic transmission, for problems relating to
computer equipment, software, inability to access any website or mobile app or
on-line service, for any other technical or non-technical error or malfunction,
for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated
or postage due mail or other mail or e-mail for whatever reason.


9. CONFIDENTIALITY AND DATA PROTECTION PRIVACY POLICY

This section presents the data protection information to be included in the
conditions of the NH Discovery Programme. 

 

9.1 Who is the data controller for the processing of data subjects' data?

Identity: NH HOTEL GROUP S.A. 

TAX IDENTIFICATION NUMBER: A-28027944. 

Adress Calle Santa Engracia 120, 7ª, 28003, Madrid. 

Data Protection Officer (DPO): you can contact our DPO through the following
means: 

E-mail: dpo@nh-hotels.com , indicating in the reference "Data Protection
Officer". 

9.2 For what purpose will NH process the user's personal data and on what
grounds? 

We inform you that the data provided in the NH Discovery Program are processed
by NH for the following purposes

- Proceed to the registration to the NH Discovery Program. This processing is
legitimized by the contractual relationship established between the parties. 

- To verify that the new member is not affiliated to another GHA Discovery
member brand programme. This processing is a necessary pre-contractual measure
that must be complied with by the new member as stated in the terms and
conditions of the DISCOVERY Program.

 * Sending commercial communications via email or equivalent electronic means of
   communication about offers and services related to the Programme, unless you
   tell us otherwise by objecting to the processing of your data for this
   purpose. This processing is legitimized by the legitimate interest of the
   data controller, being communications related to the Programme accepted by
   these General Terms & Conditions, the content of these communications being
   related to the Programme itself. The user may object to this consent by
   sending an e-mail to dataprotection@nh-hotels.com , as well as through the
   procedure included in each of these commercial communications. 
 * Creation of an account associated with the registration that allows access
   within the NH website, to enable the management of the user's account, to
   communicate with the person in charge, as well as to manage the account. This
   processing is legitimized by the contractual relationship established between
   the parties. 
 * Sending communications related to your account, including, among others,
   registration, notifications, failures and/or problems with the account and
   any other communication that keeps you informed of the status of your
   account. This processing is legitimized by the contractual relationship
   established between the parties. 
 * To measure your degree of satisfaction with the service provided, in those
   cases in which you have stayed at one of the Participating Hotels operated by
   NH or any of its subsidiaries under a NH Brand. This purpose may include
   sending quality surveys and adapting and personalizing the services provided
   by NH. This processing is legitimized by the legitimate interest held by NH.
   In order to satisfy its legitimate interest in controlling the quality of its
   services and assessing customer satisfaction, NH may contact the user to
   request his or her assessment of the products and services offered and/or
   purchased and to analyze this information in order to improve its services. 

In order to satisfy its legitimate interest in controlling the quality of its
services and assessing customer satisfaction, NH may contact the user to request
his or her assessment of the products and services offered and/or purchased and
to analyze this information in order to improve its services. 
 
This processing responds to NH's need to adapt its operations and the products
and services offered to the preferences and expectations of users, for which it
is necessary to know their opinion. This processing also contributes to
increasing the quality of the services provided to users. Although for the
analysis of opinions, responses will be collected on an individual basis, their
analysis will be carried out in a general way, by means of statistics, without
identifying specific users. Users may, in any case, refuse to give their
assessment, as well as communicate their opposition to being contacted for this
purpose. 
 * Personalization of the services offered to members of the Programme, by means
   of the study of their profile and tastes. This processing is legitimized by
   the legitimate interest held by NH.

In order to improve the receptiveness to the products offered, NH will proceed
to the elaboration of a profile based on your personal characteristics (such as
stays made) and the information obtained from your actions as a user. 

This purpose responds to the need to make personalized offers to each of the
members of the Programme (including by electronic means, when authorized), to
facilitate the acquisition by them of their preferred products and similar
alternatives, as well as to offer them products that may be of interest to them
based on their profile (for this purpose, automated decisions may be taken).
Therefore, the user will benefit from offers tailored to his preferences and
tastes, expressed through his activity or deduced according to the
characteristics of his profile. The information relating to your profile will be
treated securely and confidentially, being processed only in systems that
analyze the information obtained in an automated manner. Moreover, the User may,
at any time, express his/her wish not to be subject to this processing by
exercising his/her right to object to it. 

9.3 What user data will NH process? 

NH will process the following categories of data:

 * Data provided for registration in NH Discovery. 
   * Identification data: Name, surname, telephone number.  
   * Contact details: Address, email address.  
   * Professional data: Company where you provide services. 
 * Data provided for the creation of an account associated with the
   registration.  
   * Identification data: Name, surname, telephone number.  
   * Contact details: Address, e-mail address... 
 * Data provided for the sending of communications related to your account.  
   * Identification data: Name, surname, first name.  
   * Contact details: e-mail address. 
 * Data provided for the sending of commercial communications-  
   * Identification data: Name, surname.  
   * Contact details: e-mail address. 
 * Data provided to measure your degree of satisfaction with the service
   provided.  
   * Identification data: Name, surname and first name.  
   * Contact details: e-mail address.  
   * Data on services provided: Stays at NH Hotels. 
 * Data provided for personalization of the services offered to members of the
   Programme-  
   * Identification data: Name, surname(s).  
   * Contact details: e-mail address.  
   * Data on services provided: Stays at NH Hotels. 
 * Data provided for the verification that the requesting Member is not
   affiliated to another GHA Discovery Alliance member Brand Programme.
   * Identification data: Name, surname, email, adress, country, phone and date
     of birth 
   * Contact details: address, email address and telephone number

9.4 With which recipients will user data be shared? 

Your data will be communicated to those entities that own the hotels where you
can take advantage of the benefits of the NH Discovery Programme, which belong
to the GHA DISCOVERY, so that they are aware of your membership of the Programme
and can apply its conditions to your stay (price, dates, services included...).
This communication of data is covered by the acceptance of these General Terms &
Conditions, being such communication necessary in order to apply the advantages
of the NH Discovery Programme. 

You can consult the total number of these entities through the link. 

In addition, we would like to inform you that some of these entities may be
located outside the European Economic Area (even in countries that do not offer
a level of protection comparable to the Spanish one), this communication of data
being made for the sole purpose of being able to apply the NH Discovery
Programme in the services provided by these entities.  

9.5 International data transfers 

We inform you that your data may be transferred to third countries as we have
indicated in the previous section, given that some of the entities that operates
the hotels where you can take advantage of the benefits of the NH Discovery
Programme, are located outside the European Economic Area. This transfer will be
made in order to be able to apply the benefits of the NH Discovery Programme to
the accommodation services you request. 

9.6 Data retention 

The data will be stored by NH as the data controller in accordance with the
following indications,

 * Data provided for registration with NH Discovery. The data will be kept for
   as long as the user is registered with NH Discovery, and once the contractual
   relationship has ended, until the expiry of the liabilities that may arise
   for any of the parties. 
 * Data provided for the creation of an account associated with the
   registration. The data will be kept for as long as the user is registered
   with NH Discovery, and once the contractual relationship has ended, until the
   expiry of any liabilities that may arise for either party. 
 * Data provided for the sending of communications related to your account. The
   data will be kept for as long as the user is registered in the NH Discovery
   Programme, and once the contractual relationship has ended, until the expiry
   of the liabilities that may arise for any of the parties. 
 * Data provided for the sending of commercial communications. The data will be
   kept until the user opposes the sending of commercial communications, either
   by means of a communication sent to the user's e-mail account, or by means of
   the means made available to the user in each of the commercial communications
   that may be sent. dataprotection@nh-hotels.com The data will be kept until
   the user opposes the sending of commercial communications, either through a
   communication made to the e-mail account, or opposes them through the means
   made available to the user, in each of the commercial communications that may
   be sent. 
 * Data provided to measure the degree of satisfaction with the service
   provided. Once the user's evaluation has been received, the personal data
   will be deleted as the evaluation of the services is carried out
   anonymously. 
 * Data provided for personalization of the services offered to members of the
   Programme. The data will be kept for as long as the user is registered with
   NH Discovery, and once the contractual relationship is terminated, they will
   be deleted. 
 * Data provided to verify that the requesting Member is not affiliated to
   another GHA DISCOVERY member brand Programme. 

9.7 Commercial communications 

In order for you to enjoy all the benefits of NH Discovery, we will send you
commercial communications with promotions and offers that best fit your profile
through different channels, including electronic media, as well as the
communication of your balance, points and categories about the Programme, as
well as promotions and offers from our NH Discovery Partners. As part of our
commitment to your privacy, we remind you that, at any time, you may access the
General Terms & Conditions of the Programme through the following address
dataprotection@nh-hotels.com  and object to commercial communications by sending
an email to dataprotection@nh-hotels.com  or through the link provided for this
purpose in each of them. 

9.8 Processing of third-party data 

In the event that the Data Controller provides, at any time, data of third
parties, he/she declares that he/she has their consent and undertakes to
transfer the information contained in this clause to them, as well as to inform
NH of any change or update regarding the same. 

9.9 Data security 

NH has adopted the necessary technical and organizational measures to guarantee
the security of personal data and prevent their alteration, loss, unauthorized
processing or access, taking into account the state of technology, the nature of
the data stored and the risks to which they are exposed, whether from human
action or the physical or natural environment. 

You are responsible for maintaining the strict confidentiality of your user
password and are responsible for access to or use of our website or our NH
Discovery service by you or any person using the password previously provided by
you, whether or not such access or use is authorized by you or on your behalf,
and whether or not such person is your employee, relative or agent. You agree to
(i) inform us immediately of any unauthorized use of your password, your
account, or any other breach of security and (ii) ensure that you close your
account at the end of each session. You are solely responsible for monitoring
the dissemination and use of your password, access to and use of your account,
and for informing us of your desire to terminate your account. 

9.10. Rights of data subjects in relation to their data. 

You may exercise, by writing to the address of the data controller indicated in
the heading of this document, with the Reference "Data Protection", enclosing a
photocopy of your identity document, at any time and free of charge, the
following rights: 

To revoke the consent given for the processing and communication of their
personal data. 

Obtain information about the existence or non-existence of processing of your
personal data. 

Access to your personal data. 

To rectify inaccurate or incomplete data. 

To request the deletion of your data when, among other reasons, the data are no
longer necessary for the purposes for which they were collected. 

To limit the processing of data when any of the conditions provided for in the
data protection regulations are met. 

In certain circumstances and on grounds relating to their situation, data
subjects may object to the processing of their data. 

Request the portability of your data. 

Claim before the Spanish Data Protection Agency, through the following address:
Calle de Jorge Juan, 6, 28001 Madrid, when you consider that the data controller
has violated the rights that you are entitled to. 


10. OTHER PROVISIONS

10.1 NH or its affiliates shall not be responsible for:

 * any damages arising from misuse of the membership or D$ by the Member
   pursuant to the provisions of these General Terms & Conditions  
 * any deficiency, failure in the accumulation of D$, in data processing, etc.,
   which is not directly attributable to NH or which is outside of NH's
   reasonable control; 
 * any indirect or consequential damage caused to the Member that could result
   from the use of the membership or from any of the advantages or services
   provided pursuant to these General Terms & Conditions; 
 * any loss or misdirection of, or delay in receiving, any Member´s
   correspondence, redemption requests or benefits; 
 * any errors or omissions or lack of accuracy published in relation to the
   Programme, including, without limitation, any pricing or typographical
   errors, errors of description, errors regarding Participating Hotels, or
   Eligible Outlets, and affiliates or the alliance. NH reserves the right to
   correct, without notice, the aforementioned errors; 
 * the reliability, availability and continuity of the services made available
   to the Member, thus excluding any liability for damages of any kind which may
   arise from a lack of availability, reliability or continuity of its website
   or its services; 
 * any guarantees, warranties and/or representations made by GHA, or GHA Member
   Brands or any Participating Hotel or third-party partner companies. 
 * products and services marketed or provided by the Participating Hotels or
   third parties, nor the loss of any prizes, correspondence, incorrect
   addresses, delays in receiving prizes, etc.; nor the theft or redemption of
   unauthorized D$ nor the use of a prize because of circumstances beyond the
   ordinary operation of the Programm

The failure by NH to exercise rights granted to NH hereunder upon the occurrence
of any of the contingencies set forth in these General Terms & Conditions will
not constitute a waiver of such rights upon the reoccurrence of such
contingency. 

10.2 NH may engage third party partner companies to provide certain membership
benefit services. NH is not responsible, and assumes no liability, for the goods
and services of such partner companies (including any changes to or
discontinuances of such partner companies’ goods or services). 

NH does not undertake to control and does not have any prior control over
viruses or elements contained within them which may alter the software or
hardware of the user or of persons visiting the NH DISCOVERY Programme
information channels and will therefore not be liable for damages of any kind
which may arise from the same. 

10.3 In case of any liability of NH or its affiliates, the maximum aggregate
liability shall be the total amount paid by Member to the Participating Hotels
during the immediately preceding year. 

10.4 In no event will NH, its subsidiaries and affiliates, and each of their
respective directors, officers, employees, and agents be liable for any direct,
indirect, special, exemplary, punitive, incidental, or consequential damages of
any kind, whether based in contract, tort or otherwise, which are not directly
connected with the Programme. 

10.5 In the event that one or more of the provisions set forth in these General
Terms & Conditions or the application of any of its provision is deemed illegal,
invalid or unenforceable, in whole or in part, under any law, said provision or
its part will be understood as inapplicable, but the legality, validity and
applicability of the rest of the General Terms & Conditions, and the application
of said provision to other people or in other circumstances will not be
affected.  

10.6 The General Terms & Conditions are governed by and shall be construed in
all respects in accordance with Spanish Law. Regarding any dispute or claim that
may arise in relation to the validity interpretation and application of the
General Terms & Conditions, the parties expressly waive any jurisdiction that
may correspond to them and expressly submit themselves to the jurisdiction of
the courts of the city of Madrid (Spain). 


11. TRANSITION FROM NH REWARDS TO NH DISCOVERY

As from 20 June 2022 (transition date), the Programme named NH Rewards is
renamed NH DISCOVERY, and these General Terms & Conditions supersede the
previous ones, being applicable the new rules established herein.  

On the transition date NH Rewards points will be replaced with D$ at the
exchange rate Euro / US Dollar of the immediately preceding day as resulting
from the exchange rate tool selected by NH at its discretion and will maintain
current expiration dates up to a maximum of 18 months. These exchanged D$ will
no longer automatically reset their expiration. 

In addition, on the transition date the previous NH Rewards categories: Blue,
Silver, Gold, and Platinum will correspond to any of the new Tiers defined above
(Tier 1: Silver Tier, Tier 2: Gold Tier, Tier 3: Platinum Tier, or Tier 4:
Titanium Tier).  

The Member shall qualify for his/her applicable Tier as established above and on
31 December 2022 the annual Recategorization will take into account the Tier
Criteria during the corresponding Calendar Year.  

Updated:  January 2023.

   
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