europe.customercontactweekdigital.com
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15.197.145.235
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https://europe.customercontactweekdigital.com/
Submission: On October 12 via manual from GB — Scanned from GB
Submission: On October 12 via manual from GB — Scanned from GB
Form analysis
3 forms found in the DOMGET https://europe.customercontactweekdigital.com/search
<form method="GET" action="https://europe.customercontactweekdigital.com/search">
<div class="input-group col-md-12 pr-0">
<input id="query-input" name="q" type="text" class="search-query form-control" placeholder="Search..." style="padding: 0.375rem 0.75rem;">
<span class="input-group-btn">
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</form>
GET https://europe.customercontactweekdigital.com/search
<form method="GET" action="https://europe.customercontactweekdigital.com/search">
<div class="input-group col-md-12 pr-0">
<input id="query-input" name="q" type="text" class="search-query form-control" placeholder="Search..." style="padding: 0.375rem 0.75rem;">
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<button class="input-group-text" style="background: none; border: none; padding: 0.375rem 0.75rem;" id="searchPrepend"><i class="fas fa-search"></i></button>
</span>
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POST https://europe.customercontactweekdigital.com/register/email?ty-pej
<form action="https://europe.customercontactweekdigital.com/register/email?ty-pej" method="post">
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<div class="form-group col-12 mb-1">
<input type="text" name="email" class="form-control text-center rounded-0" placeholder="Business Email" required="" value="">
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<div class="form-group col-12">
<button type="submit" class="btn btn-info btn-block rounded-0 text-uppercase">Subscribe</button>
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Text Content
The European chapter of the global CCW digital community * Latest & Trending In Conversation With CCW Europe Digital View from the Boardroom * Content Articles Case Studies Interviews Video Podcasts News Podcasts Reports Whitepapers * Solutions Insights From Goto Insights from Salesforce Insights from QuandaGo * Events Webinars CCW Series & Live Events Online Events * About About CCW EUROPE Advisory Board Become a Member Meet Our Team Contact Us * Partner With Us Advertise With Us Media Kit * * Sign In * Sign Up * My Network * Latest & Trending In Conversation With CCW Europe Digital View from the Boardroom * Content Articles Case Studies Interviews Video Podcasts News Podcasts Reports Whitepapers * Solutions Insights From Goto Insights from Salesforce Insights from QuandaGo * Events Webinars CCW Series & Live Events Online Events * About About CCW EUROPE Advisory Board Become a Member Meet Our Team Contact Us * Partner With Us Advertise With Us Media Kit * Sign In * Sign Up Sign up to get full access to all our latest content, research, and network for everything customer contact. SIGN UP FOR FREE Customer Experience Business Excellence and Employee Experience Customer Insights and Analytics Customer Management Technologies Filter Categories Customer Experience Business Excellence and Employee Experience Customer Insights and Analytics Customer Management Technologies Customer Experience HOW NATWEST CENTRALISED AND ENRICHED CUSTOMER COMMUNICATIONS September 20 by CCW Europe Digital Organisational siloes across large enterprises can potentially create massive friction when it comes to communicating with customers. But just where do business leaders need to start... Read More... Customer Experience HOW TO INTRODUCE EXPERIMENTATION INTO YOUR BUSINESS CULTURE September 20 by CCW Europe Digital In an increasingly vast, fragmented digital ecosystem, deciding where to innovate and how to execute new initiatives in the market is an ever more daunting prospect... Read More... Customer Experience A MASTERCLASS IN DEALING WITH CUSTOMER AND EMPLOYEE VULNERABILITY September 20 by CCW Europe Digital The subject of vulnerability is extremely nuanced – one that many people are often uneasy discussing. According to a recent study by the Financial Conduct Authority, a massive 47%... Read More... Customer Experience A SUCCESS STORY ON BUILDING A CULTURE OF CUSTOMER CENTRICITY September 20 by CCW Europe Digital Having navigated some pretty strong headwinds over recent years, the travel industry has been regaining altitude of late with consumers hitting the roads and taking to the skies... Read More... Customer Experience USING SPEECH-TO-TEXT TECHNOLOGY TO STRUCTURE UNSTRUCTURED DATA September 20 by CCW Europe Digital Voice interactions in the contact centre offer an absolute treasure trove of valuable and actionable insights – insights that simply aren’t available via other channels... Read More... Customer Experience GENERATIVE AI AND ITS ROLE IN CUSTOMER EXPERIENCE September 20 by CCW Europe Digital The explosion of generative AI-based technologies over the last 12 months has taken the customer experience landscape by storm. When applied appropriately and effectively... Read More... Customer Experience THE ART OF BUILDING A ROBUST CUSTOMER DATA STRATEGY September 20 by CCW Europe Digital Data. The lifeblood of so many of the critical themes that are top of mind for CX leaders right now: generative AI, personalisation, compliance, security, and trust to name just a handful... Read More... Customer Experience A LESSON IN COLLECTING THE MINIMUM VIABLE DATA TO PERSONALISE CX September 20 by CCW Europe Digital Personalisation. A key driver of marketing success today – an opportunity for brands to deliver the emotional experiences that will give consumers warm, fuzzy feelings... Read More... Customer Management Technologies SUCCESSFULLY SUPPORTING A GLOBALLY GROWING CUSTOMER BASE August 18 by CCW Europe Digital Read this case study to find our how Lenovo partnered with Rescue to create approximately $1 million in savings every year. Read More... Customer Management Technologies TECHNICAL CUSTOMER SUPPORT: MOVING FROM COST CENTRE TO REVENUE-DRIVER July 12 by CCW Europe Digital This report discusses the importance of First Call Resolution (FCR) for call centres and the challenges they face in delivering a high FCR rate, as well as the role of soft skills and emotional intell... Read More... Customer Experience BUILDING YOUR CUSTOMER COMMITMENT 'NORTH STAR' July 11 by CCW Europe Digital Andrew Clayton from Close Brothers shares his thoughts on how to shape a vision for customer care, embed customer centricity, achieve buy-in from leadership and the change management tools you need fo... Read More... Business Excellence and Employee Experience BEYOND THE BASICS: NAVIGATE COMPLEX CX TRANSFORMATION IN A LARGE-SCALE ENTERPRISE July 11 by CCW Europe Digital In this episode, we explore the challenges and opportunities of coordinating customer care across a large-scale enterprise, as Mohamed A. from the British Council shares best practice and strategies f... Read More... Load more UPCOMING EVENTS IN CONVERSATION WITH CCW EUROPE DIGITAL 7th November 2023 Online Register Now | View Event -------------------------------------------------------------------------------- CCW EUROPE EXCHANGE UK November 14 - 15, 2023 London, UK Register Now | View Agenda | View Event -------------------------------------------------------------------------------- MORE EVENTS FOLLOW US JOIN CCW EUROPE SUBSCRIBE TO OUR FREE NEWSLETTER Insights from Europe’s customer contact leaders delivered to your inbox SUBSCRIBE LATEST WEBINARS HOW WILLIAM HILL USES AI TO DRIVE POSITIVE CUSTOMER OUTCOMES 2022-10-20 02:00 PM - 03:00 PM BST Learn how to use data-driven insights to improve first contact resolution, manage compliance, and el... -------------------------------------------------------------------------------- THE MISSING INGREDIENT IN CX’S DIGITAL CULTURE 2022-05-17 03:00 PM - 04:00 PM BST Discover why knowledge management is being used as the number one technology to enhance operational... -------------------------------------------------------------------------------- SPEAK THE LANGUAGE OF YOUR GLOBAL CUSTOMERS 2021-11-30 02:00 PM - 03:00 PM GMT Join this one-day exclusive webinar brought to you by CCW Europe Digital in collaboration with Unbab... -------------------------------------------------------------------------------- MORE WEBINARS JOIN CCW EUROPE SUBSCRIBE TO OUR FREE NEWSLETTER Insights from Europe’s customer contact leaders delivered to your inbox SUBSCRIBE FIND CONTENT BY TYPE * Articles * Case Studies * Reports * Videos CCW EUROPE DIGITAL COMMUNITY * About Us * Advertise with us * Become a Member Today * Contact Us * Cookie Policy * Executive interviews * User Agreement * Meet Our Team ADVERTISE WITH US LEARN MORE JOIN THE CCW EUROPE DIGITAL COMMUNITY SIGN UP TODAY! 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