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CONFLUENCE SUPPORT

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     Collaborate on content
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   Manage your account and permissions in Confluence Cloud
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     Manage your account
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     Manage permissions on the page level
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   Extend the functionality of Confluence Cloud
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     Use macros to show Confluence content on pages
     * What are macros?
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     * Insert the attachments macro
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     * Insert the Change History macro
     * Insert the child pages macro
     * Insert the filter by label macro
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     * Insert the contributors macro
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     Use macros to add development info on Confluence pages
     * Insert the code block macro
     * Display Jira issues in a list
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     * Display your Assets data on a Confluence page
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     Use macros to include media on Confluence pages
     * Insert the Google Drive macro
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     Use macros to add navigation on Confluence pages
     * Insert the anchor macro
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     Use macros to add reporting info to Confluence pages
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     * Insert the chart macro
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SMART LINKS IN CONFLUENCE

Smart Links make it easy to create, edit, and view work across Atlassian and
third-party products. With Confluence, Jira, and other Atlassian products, every
link is a Smart Link.



Smart Links allow you to create and interact with links to:

 * Hover over links to display rich information and interact with link elements
   like changing the status of Jira issues

 * Control how links appear in pages you create with dynamic display options

 * Collaborate on tasks and projects without leaving the Confluence page

Most links (also known as hyperlinks and URLs) will automatically unfurl or
convert into a Smart Link when you paste them in a Confluence page.

You can cancel this by using keyboard shortcuts:

 * For Mac: Cmd + Z   

 * For Windows: Ctrl + Z

You can also select the link and choose your preferred display view from the
Smart Link toolbar.


CREATE AND INSERT LINKS

Highlight words or phrases then use Cmd + K for Mac or Ctrl + K for Windows to
convert them into links. You may also select the link icon from the top menu.


LINK TO HEADINGS OR SECTIONS

To insert a link leading to a specific heading or section of a page:

 1. Hover over the heading until the link icon appears.

 2. Select the link icon. This will copy the URL of the heading link.

 3. Use the URL you copied to create the link.




LINK TO A CONFLUENCE COMMENT

To insert a link leading to a comment from Confluence page:

 1. Hover over the comment date until the link icon appears.

 2. Select the link icon. This will copy the URL of the heading link.

 3. Use the URL you copied to create the link.




LINK TO AN EMAIL ADDRESS

To insert a link that will create a message directed to a specific email
address:

 1. Use Cmd + K for Mac or Ctrl + K for Windows, or select the link icon(icon).

 2. Type ‘mailto:’ followed by the email address in the link field. For example:
    'mailto:iamawesome@email.com'

 3. Choose the text to display.

 4. Select Insert.




LINK TO AN ANCHOR

To link to an Anchor macro on the same page:

 1. Make note of the name of the anchor to which you want to link. The name is
    displayed on the anchor when editing the page.

 2. Highlight the text you want to use as the link.

 3. Select the link tool .

 4. Enter the name of the macro prefaced by a # symbol. If your Anchor Name is
    topofpage, you'll enter #topofpage when creating your link.

To link to an Anchor macro on another page:

 1. Copy the URL of the page whose anchor you want to link.

 2. Make note of the name of the anchor to which you want to link. The name is
    displayed on the anchor when editing the page.

 3. Go to the page where you want to add the link and edit the page.

 4. Highlight the text to be used as the link.

 5. Select the link tool .

 6. Paste the URL to the copied page in the link field followed by a # symbol
    and the anchor name.
    Example
    page name = Project notes
    
    Anchor name = notes from today
    Link = sitename.domain/wiki/Project+notes#notes-from-today

Pro tip — if you are adding a link to an anchor from a Gliffy diagram, you must
use the entire URL, not just the pagename#anchorname portion.


LINK TO ATTACHMENTS

To link to a page’s attachment:

 1. Go to the published version of the page containing the attachment to which
    you want to link.

 2. Go to More ••• > Attachments.

 3. Right-click on the file name of the attachment, and select Copy Link
    Address.

 4. Go to and edit the page where you want to link to the attachment.

 5. Paste the URL in the link tool pop-up, and give it a more friendly name if
    desired.

To link to the latest version of an attachment on another page:

 1. Go to the published version of the page containing the attachment to which
    you want to link.

 2. Go to More > Attachments.

 3. Right-click on the file name of the attachment, and select Copy Link
    Address.

 4. Go to and edit the page where you want to link to the attachment.

 5. Paste the URL in the link tool pop-up, remove any text after the file
    extension in the URL, and give it a more friendly name if desired.


CREATE AND LINK TO AN UNDEFINED PLACEHOLDER PAGE

Sometimes you want to link to a Confluence page that doesn't exist yet. To do
this, you can add an undefined link and come back to it later. When you select
on the link, Confluence will create a draft page with that title for you to then
add content to and publish when you're ready.

Undefined placeholder links can't be added to templates.

 1. Type [Placeholder Page Name](). 
    This follows the syntax as the keyboard shortcut for adding defined
    links [Link] (http://a.com).

 2. Press Enter or Return to create the placeholder.

 3. Select Close to keep the page as a DRAFT or select Publish… or Update.

Using a keyboard shortcut is the only way to accomplish this right now. In the
coming months, the ability to add undefined links will be added to the editor
toolbar and slash command menu.

A link to an undefined page is shown in red. Until you actually publish this
newly created page, anyone with create permissions in that space can select on
the link, while viewing or editing, and it will continue to create new draft
pages. 

VIEW UNDEFINED PAGES IN A SPACE

The Undefined page shows you all the undefined pages in your space. 

To view a list of the undefined links in a space:

 1. Go to the space in Confluence Cloud.

 2. Select Space settings from the sidebar.

 3. Select Undefined from the Manage pages card.

The undefined page links have a green badge to remind you that these
pages haven't been published yet. Select an undefined page link to create a
draft and add content to it.


DISPLAY OPTIONS

Once you type in or paste a link when editing a Confluence page, you can choose
how it appears after you publish.

To change the Smart Link display:

 1. Type in or paste a link, or use the /link command. You may also use Cmd +
    K for Mac or Ctrl + Z for Windows:

 2. Select the link.

 3. From the Smart Link toolbar, select your preferred display option:




INLINE VIEW

Instead of a URL, inline view shows only the title of the link. This is useful
when you want to insert multiple links in a table.




CARD VIEW

Card view offers more context by showing metadata like project details and
summary. When your readers hover over Smart Links displayed in card view, they
can interact with link elements or preview the content. Select Open preview to
view the link at near page-width without leaving the page.




EMBED VIEW

Embed view allows you to view pages, boards, lists, timelines, or calendars in
other products without having to leave the page. Watch a video from YouTube,
read and edit documents, leave comments in your design files and more, all
within your current page.




SMART LINKS FROM JIRA AND OTHER PRODUCTS

You may insert links from other products and convert them into Smart Links.

For example:

 * Display Jira issues in a list

 * Display your Assets data on a Confluence page

 * Share Jira dashboards in Confluence

Other products that use Smart Links:

Atlassian products:

Non-Atlassian products

 * Atlas

 * Atlassian Analytics

 * Bitbucket

 * Compass

 * Jira

 * Jira Roadmaps

 * Jira Align

 * Trello

 * Adobe XD

 * Asana

 * Azure Devops

 * Box

 * Dropbox

 * Figma

 * GitHub

 * GitLab

 * Gliffy

 * Google Drive

 * Invision

 * Microsoft OneDrive (personal only)

 * Miro

 * Mural

 * Salesforce

 * Slack

 * Stripe

 * YouTube

 * Zeplin

 * Zoom


AUTHENTICATION FOR SMART LINKS

You must be logged in to non-Atlassian products that require authentication
before you can display the Smart Link in your page. You’ll only need to do this
once, and that product’s links will work across all of Atlassian Cloud.

For links to non-Atlassian product that requires access to view, readers need to
be logged in for Smart Links to display in the correct view.

What data is sent and received when pasting a Smart Link?


SUMMARIZE SMART LINKS WITH AI

Save time by summarizing the content of a Smart Link with Atlassian
Intelligence.

To use Atlassian Intelligence in Confluence, your organization admin needs to
activate AI features from Atlassian Administration.

To summarize a Smart Link with AI:

 1. Navigate to the Confluence page or blog post containing a Smart Link.

 2. Hover over any Smart Link.

 3. Select Summarize with AI.

 4. Atlassian Intelligence will generate a summary.

A summary will not generate if there isn’t enough content to summarize or if
summarizing the content might go against Atlassian’s Acceptable Use Policy.

For more on how Atlassian Intelligence works, its limitations, and our
commitment to privacy, visit the Atlassian Trust Center.


SMART LINK PREFERENCES

You can set your preferences on how links are displayed across Confluence,
Atlas, Jira and soon for other Atlassian products. Your chosen link display
option appears when you edit pages or comment on issues.

Go to link preferences from Confluence:

 1. Select your avatar from the top-right menu.

 2. Select Manage Account.

 3. Select the Link preferences tab at the top.

Go to link preferences from Jira:

 1. Select the settings cog [cog image] on the top-right menu.

 2. Under ‘Personal settings, select Atlassian account settings.

 3. From the left-side menu, select Link preferences.


SET YOUR DEFAULT DISPLAY FOR NEW LINKS

You can choose how to display links you create:

 1. From Link preferences, go to the Default display section.

 2. Choose your preferred display option from the dropdown.

Links created by other users will appear depending on the display option they
choose.

Remember to refresh active editor sessions after you update your preferences.


EXCEPTIONS FOR SPECIFIC DOMAINS

You can set different display options for links from specific domains:

 1. From Link preferences, go to the section labeled Exceptions for specific
    domains.

 2. Type or paste in a domain or URL.

 3. Choose your preferred display option from the dropdown.

 4. Select Submit.

 5. Add exceptions for other domains if needed.


EXCEPTIONS FOR SUBDOMAINS

You may enter subdomains as your URL to set default display options for links
from specific sections of a website.

For example, if you set a preference for links from google.com to display as a
card, all subdomains will follow the same rule.  

If you only set an exception for slides.google.com, the other Google domains
display as the default setting or any custom preferences you may have set.

If a domain cannot be displayed as an embed, your link will default to inline.

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STILL NEED HELP?

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