www.microsoft.com Open in urlscan Pro
2a02:26f0:1700:1b3::356e  Public Scan

Submitted URL: https://click.engage.windows.com/?qs=1918eb4584816856978e4a4d9d431454e4dd7d29b10b4d833568f46eb49c3e5dc9aba4227264019cde14662daf70...
Effective URL: https://www.microsoft.com/en-us/store/b/microsoft-trade-in?ocid=eml_fy22sprng_cons_win_acq_ga_50298_53225_5322507_en-us_MD...
Submission: On June 08 via api from US — Scanned from DE

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MICROSOFT STORE ONLINE TRADE-IN PROGRAM

Trade in your used laptop, tablet, phone, or game console and get cash back.*



For personal For business
Previous Next


HOW TRADE-IN WORKS

The Microsoft Store Trade-in Program is powered by Teladvance, a company that
specializes in electronics reuse and recycling. You get cash back and your used
device gets a new home—or it’s recycled in a responsible way.*

Get a trade-in value


GET A TRADE-IN VALUE

Check the eligibility of your used device and get a trade-in value on the
Teladvance trade-in page.




SEND IN YOUR USED DEVICE

Create a Teladvance account, print a prepaid shipping label, and pack and ship
your device to Teladvance within 15 days of your trade-in approval. If it
doesn't meet trade-in criteria, Teladvance will recycle it or return it to you
for free.




GET PAID

Once everything is finalized by Teladvance, you’ll receive payment via PayPal or
bank transfer within 14 days.


Slide 1 of 4. Buy Surface Laptop Go 2 and get up to $500 back
Skip #
Previous slide
 1. 
 2. 
 3. 
 4. 

Next slide
Limited-time offer


BUY SURFACE LAPTOP GO 2 AND GET UP TO $500 BACK

Trade in your used device and get up to $500 in cash back after you buy a
Surface Laptop Go 2. Just answer a few questions about your new Surface Laptop
Go 2 and upload proof-of-purchase.

To get the promotional trade-in value, you must purchase your new device before
you start the trade-in process. See FAQs about trade-in promotions.

Shop Surface Laptop Go 2 Check your device eligibility
Limited time offer


READY FOR AN UPGRADE?

Make an appointment with our product experts and use the cash from your trade-in
to find the right device to fit your lifestyle.

Haven't started your trade-in yet? No problem, our team can walk you through the
process for trading in and upgrading all at once, while answering any questions
you have along the way.

Book an appointment


USE TRADE-IN CASH TO UPGRADE TO A NEW XBOX SERIES S

Get the products you want for less from Microsoft Store. Just trade in an
eligible device and use the cash toward your next Xbox console.
Shop Xbox Series S Check your device eligibility
Limited time offer


BUY SURFACE DUO 2 AND GET UP TO $700 BACK

Trade in your old phone for $700 after you buy Surface Duo 2. Just answer a few
questions about your new Surface Duo 2 during the trade-in process.

To get the promotional trade-in value, you must purchase your new device before
you start the trade-in process.
Shop Surface Duo 2 Check your device eligibility
End of # section


MORE THAN ONE SUSTAINABLE OPTION

There are many ways to responsibly recycle your used device or give it a new
life. Trading in is just one option.


START A TRADE IN

Check the eligibility of your used laptop, tablet, phone, or game console and
trade it in to get cash back.

Get a trade-in value


RECYCLE FOR GOOD

If you discover your device isn’t eligible for trade-in, you can locate a
recycling service in your region to help divert electronic waste from landfills.

Find recycling programs


SHOP REFURBISHED

If you’re in the market for an upgrade, consider a Microsoft Certified
Refurbished device that’s screened, repaired, tested, and a more sustainable
option for the planet.

Learn about refurbished devices


READY FOR A NEW DEVICE?


SHOP SURFACE DEALS

Showing 1 through 4 of 10 itemsShowing 1 through 4 of 10 items
See all
Skip Shop Surface deals
Previous slideNext slide


SURFACE LAPTOP GO 2

From $599.99

From $599.99

Sleek and portable, Surface Laptop Go 2 features a 12.4” vibrant touchscreen and
great...Select Surface Laptop Go 2 for more information.

Save up to $300.00


SURFACE PRO 8

Originally From $1,099.99 now From $899.99

From $1,099.99 $899.99

Unlock more possibilities than ever with the Pro designed for a Pro like you.
The...Select Surface Pro 8 for more information.

Save up to $239.99


SURFACE PRO 8 AND SURFACE PRO KEYBOARD BUNDLE

Originally From $1,239.98 now From $999.99

From $1,239.98 $999.99

The most powerful Pro, now with larger 13” touchscreen. Includes Surface Pro
Keyboard...Select Surface Pro 8 and Surface Pro Keyboard Bundle for more
information.

Save up to $300.00


SURFACE LAPTOP 4

Originally From $899.99 now From $799.99

From $899.99 $799.99

Style and speed. Stand out on HD video calls backed by Studio Mics. Capture
ideas on...Select Surface Laptop 4 for more information.

Save up to $379.80


SURFACE LAPTOP STUDIO ESSENTIALS BUNDLE

Originally From $1,918.98 now From $1,669.18

From $1,918.98 $1,669.18

Stay in the flow, be inspired, and set your imagination free with this
bundle...Select Surface Laptop Studio Essentials Bundle for more information.

Save up to $300.00


SURFACE LAPTOP STUDIO

Originally From $1,599.99 now From $1,399.99

From $1,599.99 $1,399.99

Set your imagination free on the most powerful Surface Laptop, designed to light
up...Select Surface Laptop Studio for more information.

Save up to $80.00


SURFACE GO 3

From $399.99

From $399.99

The most portable Surface touchscreen 2-in-1 is perfect for your everyday
tasks...Select Surface Go 3 for more information.

Save up to $329.99


SURFACE PRO 7+ AND SURFACE PRO TYPE COVER BUNDLE

Originally From $929.98 now From $599.99

From $929.98 $599.99

Our classic Surface Pro 2-in-1 design meets high-speed performance to give you
premium...Select Surface Pro 7+ and Surface Pro Type Cover Bundle for more
information.

Save up to $200.00


SURFACE PRO X

Originally From $899.99 now From $699.99

From $899.99 $699.99

Meet the totally mobile Pro. Always with you, instantly ready, and designed to
light...Select Surface Pro X for more information.

Save up to $500.00


SURFACE DUO 2

Originally From $1,499.99 now From $999.99

From $1,499.99 $999.99

Open two screens and discover limitless possibilities for apps, email,
meetings, and...Select Surface Duo 2 for more information.

Back to Next and Previous controls
End of Shop Surface deals



SHOP ACCESSORIES DEALS

Showing 1 through 4 of 10 itemsShowing 1 through 4 of 10 items
See all
Skip Shop accessories deals
Previous slideNext slide
Save $17.00


SURFACE MOBILE MOUSE

Originally From $34.99 now From $17.99

From $34.99 $17.99

Lightweight and portable—with smooth scrolling, sculpted comfortable design,
and...Select Surface Mobile Mouse for more information.

Save $40.00


SAMSUNG GALAXY BUDS PRO

Originally From $199.99 now From $159.99

From $199.99 $159.99

Upgrade your day with powerful noise cancellation, studio-quality sound,
and...Select Samsung Galaxy Buds Pro for more information.

Save $50.00


SAMSUNG GALAXY WATCH4 LTE

Originally From $329.99 now From $279.99

From $329.99 $279.99

Crush health and wellness goals with a smartwatch that gets you by
providing...Select Samsung Galaxy Watch4 LTE for more information.


SAMSUNG GALAXY WATCH4 BT

From $249.99

From $249.99

Crush health and wellness goals with a smartwatch that gets you by
providing...Select Samsung Galaxy Watch4 BT for more information.

Save $50.00


SAMSUNG GALAXY WATCH4 CLASSIC LTE

Originally From $429.99 now From $379.99

From $429.99 $379.99

Experience health evolved with a smartwatch that motivates you to crush your
goals...Select Samsung Galaxy Watch4 Classic LTE for more information.

Save $28.00


MICROSOFT ARC MOUSE (BLACK)

Originally $79.99 now $51.99

$79.99 $51.99

 * Ultra-slim and lightweight
 * Snaps flat and slips easily into pocket or bag...

Select Microsoft Arc Mouse (Black) for more information.



Save $28.00


MICROSOFT ARC MOUSE

Originally From $79.99 now From $51.99

From $79.99 $51.99

Microsoft Arc Mouse is designed to conform to your hand — and snaps flat to fit
easily...Select Microsoft Arc Mouse for more information.

Save $5.00


MICROSOFT WIRELESS MOBILE MOUSE 4000

Originally $29.95 now $24.95

$29.95 $24.95

Microsoft® Wireless Mobile Mouse 4000 Mac/Win USB BlueTrack
EN/XC/FR/EL/IW/IT/PT/ES...Select Microsoft Wireless Mobile Mouse 4000 for more
information.

Save $15.00


MICROSOFT ERGONOMIC KEYBOARD

Originally $59.99 now $44.99

$59.99 $44.99

Work in comfort all day. Microsoft Ergonomic Keyboard reduces fatigue and
delivers a...Select Microsoft Ergonomic Keyboard for more information.

Out of stock


SONOS MOVE

Originally From $399.00 now From $319.20

From $399.00 $319.20

Take brilliant Sonos audio on the go with the Move, a battery-backed Bluetooth
speaker...Select Sonos Move for more information.

Back to Next and Previous controls
End of Shop accessories deals



SHOP PC DEALS

Showing 1 through 4 of 10 itemsShowing 1 through 4 of 10 items
See all
Skip Shop PC deals
Previous slideNext slide
Save up to $200.00


MSI GF63 THIN 10SCXR-485 GAMING LAPTOP

Originally $999.00 now $799.00

$999.00 $799.00

 * 15.6-inch Full HD display
 * Intel i7 10th Gen
 * 8GB memory/512GB SSD
 * NVIDIA...

Select MSI GF63 THIN 10SCXR-485 Gaming Laptop for more information.



Save up to $200.00


RAZER BLADE STEALTH 13 120HZ GAMING LAPTOP

Originally $1,799.99 now $1,599.99

$1,799.99 $1,599.99

 * 13.3-inch FHD 120 Hz display
 * Intel Core i7-1165G7
 * 16GB memory/512GB SSD
 * NVIDIA...

Select Razer Blade Stealth 13 120Hz Gaming Laptop for more information.



Save up to $504.01


MSI CODEX R 10SI-026US GAMING DESKTOP

Originally $1,349.00 now $844.99

$1,349.00 $844.99

 * Gaming Desktop (no monitor)
 * Intel Core i5 10th Gen
 * 16GB memory/512GB SSD ...

Select MSI Codex R 10SI-026US Gaming Desktop for more information.




SAMSUNG GALAXY BOOK ODYSSEY NP762XDA-XA1US 15.6" GAMING L...

$1,399.99

$1,399.99

 * 15.6"" FHD LED display
 * Intel Core i7 11th Gen
 * 8GB memory/512GB SSD
 * NVIDIA...

Select Samsung Galaxy Book Odyssey NP762XDA-XA1US 15.6" Gaming Laptop for more
information.



Save up to $300.00


SAMSUNG GALAXY BOOK ODYSSEY NP762XDA-XA2US 15.6" GAMING L...

Originally $1,499.99 now $1,199.99

$1,499.99 $1,199.99

 * 15.6" FHD LED display
 * Intel Core i7 11th Gen
 * 16GB memory/512GB SSD
 * NVIDIA...

Select Samsung Galaxy Book Odyssey NP762XDA-XA2US 15.6" Gaming Laptop for more
information.



Save up to $300.00


SAMSUNG GALAXY BOOK ODYSSEY NP762XDA-XA3US 15.6" GAMING L...

Originally $1,799.99 now $1,499.99

$1,799.99 $1,499.99

 * 15.6" FHD LED display
 * Intel Core i7 11th Gen
 * 32GB memory/1TB SSD
 * NVIDIA...

Select Samsung Galaxy Book Odyssey NP762XDA-XA3US 15.6" Gaming Laptop for more
information.




SAMSUNG GALAXY BOOK GO NP340XLA-KA4US 14 LAPTOP

$349.99

$349.99

 * 14-inch FHD LED display
 * Qualcomm Snapdragon 7c Gen 2
 * 4GB memory/128GB eUFS ...

Select Samsung Galaxy Book Go NP340XLA-KA4US 14 Laptop for more information.



Save up to $240.00


VICTUS BY HP 16-E0020NR 16.1" GAMING LAPTOP

Originally $899.99 now $659.99

$899.99 $659.99

 * 16.1" FHD IPS display
 * AMD Ryzen 5
 * 8GB memory/512GB SSD
 * AMD Radeon RX 5500M



Out of stock


RAZER BLADE PRO 17 GAMING LAPTOP

Originally $3,199.99 now $2,699.99

$3,199.99 $2,699.99

 * 17.3-inch Full HD display
 * Intel i7 9th Gen
 * 16GB memory/512GB SSD
 * NVIDIA...

Select Razer Blade Pro 17 Gaming Laptop for more information.



Out of stock


SAMSUNG GALAXY BOOK ION 13 NP930XCJ-K01US LAPTOP

Originally $1,199.00 now $799.99

$1,199.00 $799.99

 * 13.3-inch Full HD display
 * Intel i7 10th Gen
 * 8GB memory/512GB SSD



Back to Next and Previous controls
End of Shop PC deals



XBOX CONSOLES

Showing 1 through 4 of 5 itemsShowing 1 through 4 of 5 items
See all
Skip Xbox consoles
Previous slideNext slide


XBOX SERIES X BUNDLE

From $499.99

From $499.99

Introducing Xbox Series X, our fastest, most powerful console ever, designed for
a...Select Xbox Series X Bundle for more information.


XBOX SERIES X (CERTIFIED REFURBISHED)

From $469.99

From $469.99

Introducing Xbox Series X (Certified Refurbished), the fastest, most powerful
Xbox...Select Xbox Series X (Certified Refurbished) for more information.


XBOX SERIES S

$299.99

$299.99

Introducing Xbox Series S, the smallest, sleekest Xbox ever. At 60% smaller than
Xbox...Select Xbox Series S for more information.

Out of stock


XBOX SERIES S – FORTNITE & ROCKET LEAGUE BUNDLE

From $299.99

From $299.99

Get the Xbox Series S – Fortnite & Rocket League Bundle. Go all-digital and
enjoy...Select Xbox Series S – Fortnite & Rocket League Bundle for more
information.

Out of stock


XBOX SERIES X – HALO INFINITE LIMITED EDITION BUNDLE

Celebrate Halo’s 20th anniversary and confront the most ruthless foe the Master
Chief...Select Xbox Series X – Halo Infinite Limited Edition Bundle for more
information.

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End of Xbox consoles



FREQUENTLY ASKED QUESTIONS

Expand all | Collapse all


 * WHAT IS THE MICROSOFT STORE TRADE-IN PROGRAM POWERED BY TELADVANCE?
   
   The Microsoft Store Trade-in Program powered by Teladvance lets you trade in
   an eligible used device for cash payment. Just answer a few questions about
   the brand, model, and condition of your used device. Teladvance provides an
   appraisal that reflects a fair estimate of your device’s condition and value.
   Additional trade-in promotions that we may offer from time to time may
   require the purchase of a new qualifying device from Microsoft Store prior to
   trade-in. For these promotions, you’ll be asked to upload a proof-of-purchase
   PDF.
   
   If you approve of the trade-in value, create a Teladvance account. Then,
   print the prepaid shipping label and ship your used device to Teladvance.
   Once your used device is received, inspected, and approved, Teladvance will
   issue a cash payment to you within 14 days.
   
   If your used device isn’t eligible for trade-in, you can still recycle it
   through Microsoft’s recycling resources in your region.
   
   Read the full Microsoft Store Trade-in Program terms and conditions.*


 * WHO IS TELADVANCE?
   
   Teladvance is a U.S.-based company that specializes in consumer electronic
   trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft
   Store Trade-in Program.


 * HOW DO I GET PAID AFTER COMPLETING MY ONLINE TRADE-IN?
   
   Once your used device is received, inspected, and approved, Teladvance will
   issue a cash payment via your choice of PayPal or bank transfer within 14
   days. 


 * I JUST BOUGHT A NEW DEVICE AT MICROSOFT STORE THAT QUALIFIES FOR A TRADE-IN
   PROMOTION. HOW DO I PARTICIPATE IN THIS PROMOTION?
   
   Promotions are limited-time offers that apply only to select devices
   purchased online at Microsoft Store. To participate, you must purchase a
   qualifying device first and then proceed with the trade-in process of an
   eligible used device.
   
   There are some extra steps to participate in trade-in promotions. During the
   trade-in process for your used device, you’ll need to answer questions about
   your new device. If your new device qualifies for a trade-in promotion,
   you’ll be asked to upload a proof of purchase.
   
   Your proof of purchase is a PDF version of your order details from Microsoft
   Store. Once you’ve received a notification that your new device has shipped,
   follow these steps:
   
   
    1. Sign in to your Microsoft account.
    2. Go to Order history.
    3. Locate the order of your new device.
    4. Select Details to view and save the order details as a PDF—this is your
       proof of purchase.
    5. Go to the Teladvance trade-in page to upload your proof of purchase and
       get a trade-in value.
        
   
   For more help, see the proof-of-purchase steps.
   


 * HOW MANY TIMES CAN I PARTICIPATE IN A TRADE-IN PROMOTION?
   
   You can trade in one eligible used device for each qualifying new device you
   purchase at Microsoft Store. For example, if you purchase three qualifying
   new devices from Microsoft Store, you can trade in up to three eligible used
   devices.


 * I PARTICIPATED IN A TRADE-IN PROMOTION FOR A PRE-ORDER DEVICE. WHEN SHOULD I
   START THE TRADE-IN PROCESS?
   
   For pre-orders, wait to start the trade-in process until your payment method
   is charged and the new device has shipped. If the trade-in requires you to
   submit the International Mobile Equipment Identity (IMEI) number of the new
   device, you’ll need to wait until you receive the new device. See Microsoft
   Support pages for help with pre-orders.


 * WHAT IF I HAVE MORE QUESTIONS?
   
   Email customerservice@teladvance.com or call Teladvance at 1-800-351-6864 (8
   AM to 5 PM, Central Time).


WHY SHOP AT MICROSOFT STORE

From free shipping and returns to expert assistance and online training, we’re
here to help you do more with best-in-class devices, software, games, and
resources.Learn more


FAST, FREE SHIPPING

Get your order in 2-3 days with free expedited shipping. No minimum purchase
required.

See shipping details


FREE RETURNS

Return almost any product in like-new condition in its original packaging within
30 days. Get up to 60 days for Surface devices.**

See returns details


INSTANT SOFTWARE DOWNLOADS

Install most apps and software, like Microsoft 365, Windows, and Xbox games, via
digital download.

Learn about digital downloads


EXPERT HELP, YOUR WAY

From personal shopping assistance to help with an existing order, we're here for
you by video, chat, or phone.

Contact us
 * *Available only through the Microsoft online store in the United States
   (including Puerto Rico). Offer valid for reimbursements after trade in of
   qualifying devices (PC, laptop, mobile phone, tablet, video game console). To
   be eligible for trade in, you must own the qualifying device, device must
   power on, battery must hold charge and not be required to be plugged in to
   operate, and be in fully-functional, working condition without broken/missing
   components, cracked display/housing, liquid damage, modification(s) or have
   device warranty seal broken. Device cannot be password protected, and must
   include original chargers/accessories, and must contain hard drive. Customer
   must mail in the qualifying trade-in device to be eligible for the
   reimbursements. All trade-ins are final. Cannot be transferred or otherwise
   redeemed for cash or gift cards, or credit towards other devices or products.
   May not be combined with other offers. Price discount does not include taxes,
   shipping, or other fees. Void where prohibited or restricted by law.
   Microsoft reserves the right to modify or discontinue offers at any time.
   Other exclusions and limits may apply.
 * †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft.
   Any appraised value will be determined at trade in and provided by
   Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole
   discretion and approval. Other terms and conditions may apply.
 * **Extended return offer period available with Surface devices purchased from
   Microsoft Store in select markets. Return process must be started within 60
   days after customer received the device. Not available for purchases by
   reseller customers. Extended return offer period limited to 5 device returns
   total per eligible customer. Excludes Surface Hub. Void where prohibited or
   restricted by law. Microsoft reserves the right to modify or discontinue
   offers at any time. Other exclusions and limits may apply. Microsoft Store
   return policy applies to extended returns. See applicable Microsoft
   Terms of Sale for more information.

 * Offer valid with purchases of select Surface Duo 2 after trade in of
   qualifying Microsoft Surface Apple or Samsung device made between April 15,
   2022, and June 30, 2022, where the customer submits the online trade-in claim
   for their used device between April 15, 2022, and June 30, 2022 (the
   “Promotion Period”), while supplies last. Available only in Microsoft Store
   online in the United States (including Puerto Rico), when offered by
   Microsoft Customer Support Services, and at the Microsoft Experience Center
   in New York. To be eligible for trade in: (i) you must own the qualifying
   device, (ii) device must power on, battery must hold charge and not be
   required to be plugged in to operate, and device must be in fully-functional,
   working condition without broken/missing components, cracked display/housing,
   liquid damage, and include original chargers/accessories and hard drive, and
   (iii) device cannot be password protected, must not have any modification(s)
   or have device warranty seal broken. To receive trade in value, you must
   purchase Surface Duo 2 and complete the online trade-in claim during the
   Promotion Period. Customer will receive a minimum of $75, up to $700, towards
   trade-in, depending on device type and condition after inspection by
   Teladvance. Customer must mail in the qualifying trade-in device to be
   eligible for the reimbursements within 15 days of completing the online
   trade-in process. All trade-ins are final. See Microsoft Store Trade-in
   Program for steps and requirements. Not valid on prior orders or purchases;
   cannot be transferred or otherwise redeemed for cash or gift cards, or credit
   towards other devices or products. May not be combined with other offers.
   Price discount does not include taxes, shipping, or other fees. Microsoft
   reserves the right to modify or discontinue offers at any time. Limit of 1
   trade-in per new purchase of Surface device per customer. Other exclusions
   and limits may apply.
   
   
   †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft.
   Any appraised value will be determined at trade in and provided by
   Teladvance, LLC. All trade-ins and reimbursements are subject to Teladvance,
   LLC and sole discretion and approval.
   

 * Offer valid with purchases of select Surface Laptop Go 2 after trade in of
   qualifying Microsoft Surface, Apple, and Google tablet or laptop device made
   between June 1, 2022, and June 30, 2022, where the customer submits the
   online trade-in claim for their used device between June 1, 2022, and June
   30, 2022 (the “Promotion Period”), while supplies last. Available only in
   Microsoft Store online in the United States (including Puerto Rico). To be
   eligible for trade in, (i) you must own the qualifying device, (ii) device
   must power on, battery must hold charge and not be required to be plugged in
   to operate, and device must be in fully-functional, working condition without
   broken/missing components, cracked display/housing, liquid damage, and
   include original chargers/accessories and hard drive, and (iii) device cannot
   be password protected, must not have any modification(s) or have device
   warranty seal broken. To receive trade in value, you must purchase Surface
   Laptop Go 2 and complete the online trade-in claim during the Promotion
   Period. Customer will receive a minimum of $100, up to $500, depending on
   used device type and condition after inspection by Teladvance. Customer must
   mail in the qualifying trade-in device to be eligible for the reimbursements
   within 15 days of completing the online trade-in process. All trade-ins are
   final. See Microsoft Store Trade-in Program for steps and requirements. Not
   valid on prior orders or purchases; cannot be transferred or otherwise
   redeemed for cash or gift cards, or credit towards other devices or products.
   May not be combined with other offers. Price discount does not include taxes,
   shipping, or other fees. Applicable return policy applies to each purchase.
   Promotional items given, or discounted products bought with, a qualifying
   product are not valid or must be returned if the qualifying product is
   returned. Microsoft reserves the right to modify or discontinue offers at any
   time. Limit of 1 trade-in per new purchase of Surface device per customer.
   Other exclusions and limits may apply. 
 * †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft.
   Any appraised value will be determined at trade in and provided
   by Teladvance, LLC. All trade-ins and reimbursements are subject
   to Teladvance, LLC and sole discretion and approval. 


BUSINESS CUSTOMERS GET MORE

Convert your used laptops, desktops, and other devices to cash back. For
trade-ins of 20 or more, Teladvance offers customized shipping and handling.
Email sales@teladvance.com or call Teladvance at 1-800-351-6864.



HOW BUSINESS TRADE-IN WORKS

The Microsoft Store Trade-in Program is powered by Teladvance, a company that
specializes in electronics reuse and recycling. You get cash back and your used
devices get a new home—or they’re recycled in a responsible way.*

Get a trade-in value


GET A TRADE-IN VALUE

Check the eligibility of your used devices and get a trade-in value on the
Teladvance trade-in page.




SEND IN YOUR USED DEVICE

Create or sign in to your Teladvance account, print a prepaid shipping label,
and ship your devices to Teladvance within 15 days. If they don’t meet criteria,
Teladvance will recycle or return them to you for free.




GET PAID

Once everything is finalized by Teladvance, you’ll receive payment via check
within 15 days.


Limited time offer


BUY SURFACE LAPTOP GO 2 FOR BUSINESS AND GET UP TO $500 BACK

Trade in your used device and get up to $500 in cash back after you buy a
Surface Laptop Go 2 for Business. Just answer a few questions about your new
Surface Laptop Go 2 for Business and upload proof-of-purchase.

To get the promotional trade-in value, you must purchase your new device before
you start the trade-in process. See FAQs about trade-in promotions.

Shop Surface Laptop Go 2 for Business Check your device eligibility


READY FOR NEW DEVICES?


SHOP SURFACE FOR BUSINESS

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SURFACE BOOK 3 FOR BUSINESS

From $1,699.99

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SHOP ACCESSORIES FOR BUSINESS

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SURFACE HUB 2 SMART CAMERA

Remote participants have a seat at the table with the best possible view of the
room...Select Surface Hub 2 Smart Camera for more information.


SURFACE HUB 2 FINGERPRINT READER

$99.99

$99.99

Quickly sign in via Windows Hello using the Surface Hub 2 Fingerprint Reader,
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Write, sketch, navigate, and recharge. Take handwritten notes and draw with the
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SURFACE SLIM PEN 2 TIPS

$24.99

$24.99

Keep extra pen tips handy when you need them with Surface Slim Pen 2 Tips.
Designed...Select Surface Slim Pen 2 Tips for more information.

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FREQUENTLY ASKED QUESTIONS

Expand all | Collapse all


 * WHAT IS THE MICROSOFT STORE TRADE-IN PROGRAM POWERED BY TELADVANCE?
   
   The Microsoft Store Trade-in Program for Business powered by Teladvance lets
   you convert your used devices into cash. Just answer a few questions about
   the brand, model, and condition of your used devices. Teladvance provides an
   appraisal that reflects a fair estimate of your device’s condition and value.
   
   
   If you approve of the trade-in value, create or sign in to your Teladvance
   account. Be sure to include all relevant contact and shipping information.
   For trade-ins of 20 or more devices, Teladvance provides customized shipping
   and handling. Email sales@teladvance.com or call Teladvance at
   1-800-351-6864 for assistance.
   
   Carefully pack and ship your devices to Teladvance within 15 days of trade-in
   approval. Teladvance will inspect your devices against their appraisal
   details and communicate any discrepancies or changes in value before issuing
   payment, which occurs within 15 days of finalizing this process.
   
   If your used device isn’t eligible for trade-in, you can still recycle it
   through Microsoft’s recycling resources in your region.
   
   Read the full Microsoft Store Trade-in Program terms and conditions.*


 * WHO IS TELADVANCE?
   
   Teladvance is a U.S.-based company that specializes in consumer electronic
   trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft
   Store Trade-in Program for Business.


 * HOW DO I GET PAID AFTER COMPLETING MY ONLINE TRADE-IN?
   
   Once your used devices are received, inspected, and approved, Teladvance will
   issue a payment via check within 15 days.


 * HOW DO YOU DETERMINE THE TRADE-IN VALUE OF A USED DEVICE?
   
   Teladvance specializes in electronics trade-ins and recycling for retailers.
   Teladvance assesses trade-in industry standards daily to ensure you get a
   fair and competitive price on your used devices.


 * WHAT IF I HAVE MORE QUESTIONS?
   
   Email customerservice@teladvance.com or call Teladvance at 1-800-351-6864 (8
   AM to 5 PM, Central Time).


WHY SHOP FOR YOUR BUSINESS AT MICROSOFT STORE

Consider us your trusted business advisor. Call us at 866-425-4709 for expert
help and support.


BUY MORE, SAVE MORE

Our special business pricing ensures that you'll get great savings the more you
purchase.

Call us at 866-425-4709


TRUSTED MICROSOFT ADVISORS

From assessing your business needs to assisting with setup, we're here to
help—call now or schedule a virtual appointment.

Call us at 866-425-4709


FLEXIBLE PAYMENT OPTIONS

Invoicing, leasing with Surface All Access for Business, and payment plans help
take the stress out of shopping for your business. Call to discuss flexible
payment options.

Learn about Surface All Access for Business


SHOP WITH CONFIDENCE

With Microsoft Complete for Business, you're protected from manufacturing
defects and accidental damage. Enjoy expedited shipping, Advanced Exchange,
technical support, and more.**


 * *Available only through the Microsoft online store in the United States
   (including Puerto Rico). Offer valid for reimbursements after trade in of
   qualifying devices (PC, laptop, mobile phone, tablet, video game console). To
   be eligible for trade in, you must own the qualifying device, device must
   power on, battery must hold charge and not be required to be plugged in to
   operate, and be in fully-functional, working condition without broken/missing
   components, cracked display/housing, liquid damage, modification(s) or have
   device warranty seal broken. Device cannot be password protected, and must
   include original chargers/accessories, and must contain hard drive. Customer
   must mail in the qualifying trade-in device to be eligible for the
   reimbursements. All trade-ins are final. Cannot be transferred or otherwise
   redeemed for cash or gift cards, or credit towards other devices or products.
   May not be combined with other offers. Price discount does not include taxes,
   shipping, or other fees. Void where prohibited or restricted by law.
   Microsoft reserves the right to modify or discontinue offers at any time.
   Other exclusions and limits may apply.
 * **Warranties, extended service plans, and Terms & Conditions for your device.
 * †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft.
   Any appraised value will be determined at trade in and provided by
   Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole
   discretion and approval. Other terms and conditions may apply.
 * Offer valid with purchases of select Surface Laptop Go 2 for Business after
   trade in of qualifying Microsoft Surface, Apple, and Google tablet or laptop
   made between June 1, 2022, and June 30, 2022, where the customer submits the
   online trade-in claim for their used device between June 1, 2022, and June
   30, 2022 (the “Promotion Period”), while supplies last. Available only in
   Microsoft Store online in the United States (including Puerto Rico). To be
   eligible for trade in, (i) you must own the qualifying device, (ii) device
   must power on, battery must hold charge and not be required to be plugged in
   to operate, and device must be in fully-functional, working condition without
   broken/missing components, cracked display/housing, liquid damage, and
   include original chargers/accessories and hard drive, and (iii) device cannot
   be password protected, must not have any modification(s) or have device
   warranty seal broken. To receive trade in value, you must purchase Surface
   Laptop Go 2 for Business and complete the online trade-in claim during the
   Promotion Period. Customer will receive a minimum of $100, up to $500,
   depending on used device type and condition after inspection by Teladvance.
   Customer must mail in the qualifying trade-in device to be eligible for the
   reimbursements within 15 days of completing the online trade-in process. All
   trade-ins are final. See Microsoft Store Trade-in Program for steps and
   requirements. Not valid on prior orders or purchases; cannot be transferred
   or otherwise redeemed for cash or gift cards, or credit towards other devices
   or products. May not be combined with other offers. Price discount does not
   include taxes, shipping, or other fees. Void where prohibited or restricted
   by law. Microsoft reserves the right to modify or discontinue offers at any
   time. Limit of 200 trade-in per customer. Other exclusions and limits may
   apply.
 * †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft.
   Any appraised value will be determined at trade in and provided
   by Teladvance, LLC. All trade-ins and reimbursements are subject
   to Teladvance, LLC and sole discretion and approval.

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