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FINANCIAL DISPUTE RESOLUTION THAT’S FAIR AND IMPARTIAL

The Financial Ombudsman Service is a free and easy-to-use service that settles
complaints between consumers and businesses that provide financial services. We
resolve disputes fairly and impartially, and have the power to put things right.

How to complain
Complaints we can help with


IF YOU HAVE A COMPLAINT

I WANT TO KNOW IF YOU CAN LOOK AT MY COMPLAINT

Check if I can make a complaint 

I WANT TO FIND OUT MORE ABOUT YOUR PROCESS

Find out what to expect 


More for consumers 


COST OF LIVING COMPLAINTS

We’re able to investigate complaints related to the financial impact of the
rising cost of living. If a lender or financial business hasn’t treated you
fairly, find out how we can help with complaints about:

 * Financial difficulties
 * Unaffordable lending
 * Credit and borrowing money
 * Mortgages
 * Fraud and scams 

If you are looking for debt advice or guidance, or if you’re worried about money
and finding it difficult to know where to start, the
government-backed MoneyHelper  service can help you find a way forward.


IF YOU ARE A BUSINESS DEALING WITH COMPLAINTS

I WANT TO KNOW HOW YOU HANDLE CASES

How we handle complaints 

I NEED SUPPORT WITH A CONSUMER’S ENQUIRY

Contact our technical desk 


More for businesses 


ARE YOU A SMALL BUSINESS?

If you’re a small business (SME) and want to make a complaint to us, go to our
dedicated small business website for more information about how we can help.

Visit our SME website


NEED HELP WITH A CLAIMS MANAGEMENT DISPUTE?

We can also help with complaints about claims management companies (CMCs). If
you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims
Management Ombudsman website for more information. 

Visit our CMC website


DECISIONS AND CASE STUDIES

We share our practical experience in resolving financial disputes in a range of
situations. Read our Ombudsman decisions and case studies to find examples of
cases we resolved. 

 

See our Ombudsman decisions  See our case studies


HELPING PREVENT COMPLAINTS

Our data and insight are published regularly about the cases we see to raise
awareness, prevent complaints and unfairness arising. From our complaints data
to our blogs and insight summaries, and our publications. 


See all publications   See all data and insight  


LATEST NEWS


INFORMATION ABOUT THE FCA’S REDRESS SCHEME FOR MEMBERS OF THE BRITISH STEEL
PENSION SCHEME (BSPS)

28 November 2022

The financial services regulator, the Financial Conduct Authority (FCA) has
today published details of a redress scheme for former members of the British
Steel Pension Scheme (BSPS). 





Read more 


OUR ROUNDTABLE DISCUSSION ON MOTOR INSURANCE COMPLAINTS

28 November 2022

We hosted a roundtable discussion on motor insurance last week led by Ombudsman
Leader and Head of Practice for motor insurance, Rachel Lam. The aim of the
roundtable was to share insight with insurers and brokers about the cases we’re
seeing and our approach to complaint-handling.



Motor Insurance

Read more 


FINANCIAL OMBUDSMAN SERVICE PUBLISHES ITS ANNUAL REPORT AND ACCOUNTS 2021/22

21 November 2022

The Financial Ombudsman Service has today published its Annual Report and
Accounts for 2021/22.





Read more 

See all news


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We value feedback you'd like to share about our website, it helps us improve our
content and the way our site works. Please do not send us any personal,
case-related, sensitive or other important information in your comment or
feedback. This system is not monitored every day and we have no way of
responding through it.

If you'd like to contact us about a complaint, or want to share any important
information with us, please visit our contact us page to find out how to get in
touch.

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