www.mydhli.com Open in urlscan Pro
23.205.236.176  Public Scan

Form analysis
1 forms found in the DOM

GET /global-en/home/tracking.html

<form class="c-voc-tracking-bar--form js--tracking-bar--form" action="/global-en/home/tracking.html" method="GET" ignoreredirect="true" autosubmit="true" novalidate="">
  <div class="c-voc-tracking-bar--input-outer-group">
    <div class="c-voc-tracking-bar--input-inner-group" data-form-value-state="unset">
      <!-- client-side validation of .c-voc-tracking-bar--input is handled through HTML5 attributes (like [required]) -->
      <input class="c-voc-tracking-bar--input js--tracking-bar--input" id="c-voc-flyout-tracking--input" name="tracking-id" type="text" data-error-message="Please enter your tracking number(s)" required="">
      <label class="c-voc-tracking-bar--element-label" for="c-voc-flyout-tracking--input">Enter your tracking number(s)</label>
      <button class="c-voc-tracking-bar--button js--tracking-bar--button base-button green-button" type="submit" data-tracking="{&quot;component&quot;:&quot;dgf/components/navigation/flyout-tracking-element&quot;}"> Track </button>
    </div>
  </div>
  <p tabindex="-1" class="c-form--element-base c-form-step--error-message js--tracking-invalid--focus">Enter your tracking number(s)</p>
</form>

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PRIVACY NOTICE

DHL Global Forwarding Management GmbH. hereinafter referred to as “DHL Global
Forwarding”) is pleased that you have visited our website and our “myDHLi
Portal” and that you are interested in our company, products and services.
Depending on the country in which products and services are offered, the
respective local DHL Global Forwarding entity may be responsible for providing
them.


Further products and services on this website and on the “myDHLi Portal” are
provided by DHL Freight GmbH and / or the respective local DHL Freight entity,
(hereinafter referred to as “DHL Freight”).


It is important to us to protect your personal data during handling throughout
the entire business process.

The information provided below is intended to give you an overview of how your
data are processed.


 * What is Personal Data?
   
   Personal data means any information relating to an identified or identifiable
   natural person ('data subject'); an identifiable natural person is one who
   can be identified, directly or indirectly, in particular by reference to an
   identifier such as a name, an identification number, location data, an online
   identifier or to one or more factors specific to the physical, physiological,
   genetic, mental, economic, cultural or social identity of that natural
   person. This includes information such as your real name, address, telephone
   number and date of birth. Information which cannot be linked to your real
   identity - such as favorite websites or number of users of a site - is not
   considered personal data.
   

 * Who is Responsible?
   
   This Privacy Notice applies for the data processing carried out by:
   
   Controller’s name and contact details:
   
   The controller for the website, the myDHLi Portal and other DHL Global
   Forwarding products and services is:
   
   
   DHL Global Forwarding Management GmbH
   Johanniterstr. 1
   53113 Bonn
   Germany
   
   The controller for DHL Freight products and services is:
   
   DHL Freight GmbH
   Godesberger Allee 102-104
   53175 Bonn
   Germany
   
   Data Protection Officer of Controller; contact details:
   
   Deutsche Post AG
   Global Data Protection
   53250 Bonn
   
   If you have queries with regard to the processing of your personal data,
   please contact us. dataprotectionDGFF@dhl.com

 * What Are the Purposes of and the Legal Basis for the Processing of Personal
   Data? / What Are the Controller's or Third Party's Legitimate Interests?
   
   Visiting our Website
   
   DHL Global Forwarding is committed to preserving the privacy of users of our
   website. When you visit our website, the web servers temporarily store data
   for security reasons that may permit identification.
   The following data are collected: IP address, hostname of the accessing
   computer, website from which you accessed this website, a list of the sites
   you visited within the scope of our overall Internet presence, the date and
   duration of your visit, notification of whether the visit was successful,
   volume of data transferred, information about the identification data of the
   browser type and operating system used by you.
   
   Additional personal information such as your name, address, telephone number
   or e-mail address is not collected unless you provide this data voluntarily,
   e.g. while completing an online contact form, as part of a registration,
   survey, competition, fulfillment of contract or an information request.
   
   Temporary storage of this data is necessary during your visit to the website
   in order to allow the website to be delivered to you. Further storage in log
   files is performed to ensure the functionality of the website and the
   security of our IT systems. These purposes are also covered by a legitimate
   interest in data processing. This measure is undertaken on the basis of Art.
   6(1) f) of the European General Data Protection Regulation (GDPR).
   
   The data is deleted as soon as they are no longer needed to achieve the
   purpose for which they were collected. For the provision of the website, this
   is the case when the session terminates. The log files (access logs) are kept
   for administrators to access directly and exclusively for a period of 30
   days.
   
   
   Using the myDHLi Quote+Book service
   
   
   This website contains a function to request a quote provided by DHL Global
   Forwarding and/or make a booking. If the user makes use of this option, the
   data entered in the data fields are transmitted to DHL Global Forwarding
   and/or DHL Freight, depending on the service provided.
   
   The personal data provided by you (e.g. first and last name, e-mail address,
   telephone number, address) will be processed primarily for the purpose of
   fulfilling the pre-contractual relationship in accordance with Art. 6(1) b)
   GDPR and to protect legitimate interests in accordance with Art. 6(1) f)
   GDPR. A legitimate interest on the part of DHL Global Forwarding or DHL
   Freight consists in particular in ensuring a smooth process flow, processing
   customer requests, direct marketing of their products and services and
   continuously improving them.
   
   Provided that no statutory or contractual retention periods needs to be
   observed, your request will be stored for a maximum of two years with the
   relevant controller as proof of proper processing and for the purpose of
   further optimizing services.
   
   In some cases, when you send us a request for a quote per email, the request
   may be responded to in an automated way utilizing our Quote +Book service,
   this is to improve the speed/quality of our service offering. We process your
   data pursuant to Art. 6 (1) b) GDPR, performance of a contract.
   In order to respond to your enquiries as quickly and accurately as possible,
   we may process these inquiries automatically. As we constantly strive to
   provide you with a quicker and more convenient service, we are currently
   optimizing our internal business and service processes. Even though we aspire
   to anonymize all personal data provided, some data may be processed for these
   optimization purposes. The relevant processing of your personal data is based
   on Art. 6 (1) f) GDPR.
   
   
   Registration to myDHLi Portal
   
   
   DHL Global Forwarding and DHL Freight offer their customers the opportunity
   to register for a myDHLi Portal account. If you register to myDHLi Portal to
   fully use the myDHLi services, DHL Global Forwarding will process your
   personal data such as your name, email address and telephone number to
   provide you with a username and password. Prerequisite for obtaining username
   and password is the conclusion of a contract with DHL Global Forwarding or
   DHL Freight. If you are a DHL Freight customer and you request access to
   myDHLi Portal, DHL Freight will also process your registration data.
   The legal basis is Art. 6(1) b) GDPR as part of the contractual relationship
   with you as a customer.
   
   
   Performance of a Contract
   
   
   For contractual reasons, DHL Global Forwarding and DHL Freight also need
   personal data to provide their services and comply with the obligations
   arising on the basis of the contractual agreements concluded with you. This
   data is used e.g. for performing a (shipment) contract, managing customer
   data, handling payments and, as the case may be, assessing creditworthiness.
   Certain shipment data will also be provided to the authorities of the country
   of transit or destination for customs and tax clearance or for security
   screening, as required by the laws of such country. The information provided
   would usually include: shipper name and address, receiver name and address,
   payer name and address, description of the goods, number of pieces, weight
   and value of shipment.
   
   The legal basis is Art. 6 (1) b) GDPR since the processing is for the
   performance of a contract to which you are a party.
   
   Processing for Advertising Purposes
   
   If you are an existing customer of DHL Global Forwarding or DHL Freight, your
   postal data (e.g. name, address) will be processed to contact you in order to
   provide you with the latest information about our offers, news, products and
   services.
   
   In addition, if you subscribe to our marketing and promotional material
   (including newsletters), we process your personal data, e.g. name, email
   address and telephone number for this purpose. We may also make contact for
   market research purposes - including customer satisfaction surveys on the
   aforementioned services and products. The legal basis for this data
   processing is your consent in accordance with Art. 6(1) a) GDPR.
   
   
   You may stop receiving information and news by e-mail at any time by clicking
   “Unsubscribe” at the bottom of the e-mail. You can also withdraw your consent
   at any time with effect for the future using the contact address:
   mydhli@dhl.com.
   
   If permitted by law, apart from an existing consent, we will process your
   e-mail address exclusively in order to provide you with information regarding
   DHL Global Forwarding and DHL Freights´ own, similar products and services,
   The processing of personal data for own direct marketing purposes is carried
   out within the scope of the legitimate interest of DHL Global Forwarding or
   DHL Freight. You have the right to object to such processing at any time. In
   order to exercise your right, simply contact mydhli@dhl.com, legal basis for
   the aforementioned processing is Art. 6 (1) f) GDPR.
   
   In case you file an objection or unsubscribe from our marketing and
   promotional services the respective data will be blocked and no longer be
   processed for such purposes.
   
   
   Conducting our Customer Survey
   
   If you choose to conduct our voluntary feedback survey, your personal
   responses will be connected to your account, in order for us to improve our
   services to you. The results of the survey will be used to improve our
   services. All data will be handled in confidentiality.
   
   The legal basis for this data processing is Art. 6 (1) a) GDPR, consent.
   
   We will delete this data as soon as the purpose for the collection has
   ceased.
   
   
   Export control and sanctions laws and regulations
   
   DHL must comply with applicable export control and sanctions laws and
   regulations (“Export Laws”) when providing its services. Therefore DHL is
   required to take measures to prevent customers, consignees, consignors or any
   other party contracted by its customer (in the following referred to as
   “Person”) from accessing DHL services in cases where a Person is listed as a
   known denied or restricted party in applicable Export Laws.
   
   DHL regularly performs checks of names, contact data and other provided
   information against sanctions and denied party lists. In case of a suspected
   match, DHL will temporarily suspend its service until further validation has
   been carried out and reserves the right to directly contact any such Person
   for the purpose of identity verification. Where such activity entails the
   processing of personal data, it is based on Export Laws in conjunction with
   Art. 6(1) lit. c) GDPR and DHL’s legitimate interest as per Art. 6(1) lit. f)
   GDPR in minimizing risk, avoiding infringement of Export Laws and to maintain
   our customs status as an Authorized Economic Operator (AEO).
   

 * Use of Cookies
   
   “Cookies” are small files that allow specific information relating to you to
   be stored on your device while you visit this website. Cookies help to
   determine the frequency of use and the number of users who visit this website
   and to make our services to you as convenient and efficient as possible.
   
   When you access this website, you will be informed via a cookie banner that
   technically necessary cookies will be set. The processing of data by means of
   technically necessary cookies is based on our legitimate interest pursuant to
   Art. 6 (1) f) GDPR to ensure the technically flawless operation of the
   website. In addition, you will be informed that you can give your consent
   within the meaning of Art. 6 (1) a) GDPR to the use of performance cookies
   and/or analysis cookies. Of course you have the possibility to revoke a given
   consent.
   
   Duration of storage
   
   The “Session cookies” are only stored for the duration of your visit to this
   website. They are automatically deleted when you close your browser.
   Secondly, "persistent cookies" are used to record information about visitors
   who regularly access this website. No individual profiling is performed on
   the basis of usage behavior. The contents of a persistent cookie are limited
   to an identification number. Your name, e-mail address, IP address etc. are
   not stored. The reason for using these cookies is to be able to offer you
   optimum user guidance as well as to "recognize" you and to be able to present
   you with as varied a website and new content as possible during recurrent
   use. The legal basis for this is the user’s consent in accordance with Art. 6
   (1) (a) GDPR.
   
   The following overview provides detailed information on all cookies used on
   DHL websites. Please click on the following button for more information:
   
   Cookie Settings
   

 * Use of Google Analytics
   
   We use Google Analytics, a web analytics service provided by Google Inc.
   (“Google”). Google uses cookies. The information generated by the cookie
   about the use of the online offer by the users are usually transmitted to a
   Google server in the USA and stored there.
   
   Google will use this information on our behalf to evaluate the use of our
   online offering by users, to compile reports on the activities within this
   online offering and to provide us with other services related to the use of
   this online offer and internet usage. In this case, pseudonymous user
   profiles of the processed data can be created.
   
   We only use Google Analytics with activated IP anonymization. This means that
   the IP address of the users will be shortened by Google within member states
   of the European Union or in other contracting states of the Agreement on the
   European Economic Area. Only in exceptional cases will the full IP address be
   sent to a Google server in the US and shortened there. The IP address
   submitted by the user’s browser will not be merged with other data provided
   by Google.
   
   The following overview provides detailed information on all cookies used on
   DHL websites. Please click on the following button for more information:
   
   Cookie Settings

 * Use of Hotjar
   
   Our website uses Hotjar, an analysis software of Hotjar Ltd. (“Hotjar”)
   (http://www.hotjar.com, Level 2, St Julian’s Business Center, 3, Elia Zammit
   Street, St Julian’s STJ 1000, Malta, Europe).
   
   With Hotjar it is possible to measure and evaluate the usage behavior
   (clicks, mouse movements, scroll heights, etc.) on our website. The
   information generated by the “Tracking Code” and “Cookie” from your visit to
   our website will be transmitted to the Hotjar servers in Ireland and stored
   there. 
   
   The tracking code collects the following information:
   
   
   1. Device dependent data
   
   The following information can be recorded by your device and your browser: 
   
    * The IP address of your device (collected and stored in an anonymous
      format) 
    * Your e-mail address, including your first and last name, provided that you
      have made it available through our website 
    * Screen size of your device 
    * Device type and browser information 
    * Geographical viewpoint (only the country) 
    * The preferred language to represent our website 
    * User interactions 
    * Mouse events (movement, position and clicks) 
    * Keystroke  
   
   2. Log data
   
   The following data is automatically generated by our servers when Hotjar is
   used:
   
    * Referring domain 
    * Visited pages 
    * Geographical viewpoint (only the country)
    * The preferred language to represent our website
    * Date and time when the website was accessed    
      
   
   Hotjar will use this information to evaluate your use of our website, to
   generate reports of use, as well as other services related to the website use
   and internet evaluation of the website. Hotjar also uses third-party services
   such as Google Analytics and Optimizely to provide services. These third
   parties may store information that your browser sends during your visit to
   the Website, such as cookies or IP requests. For more information on how to
   store and use Google Analytics and Optimizely data, please refer to their
   respective privacy policies.
   
   By continuing to use this site, you consent to the above processing of the
   data by Hotjar and its third parties under this Privacy Policy.
   
   The cookies that Hotjar uses have a different “lifespan”; some stay up to 365
   days, some remain valid only during the current visit.
   
   The following overview provides detailed information on all cookies used on
   DHL websites. Please click on the following button for more information:
   
   Cookie Settings

 * Social-Media Links
   
   Our website contains simple links to the following social media networks:
   
    * Facebook (operated by: Facebook Inc., 1601 S. California Ave, Palo Alto,
      CA 94304, USA)
    * LinkedIn (operated by: LinkedIn Ireland Unlimited Company, Wilton Place,
      Dublin 2, Ireland)
    * YouTube (operated by: Google Inc., 1600 Amphitheatre Parkway, Mountain
      View, CA 94043, USA)[TM(D1] [KI2]
   
   In these cases, a transfer of data to the social media operators mentioned
   only takes place if the corresponding icon (e.g. the "f" of Facebook) is
   clicked. If you click on one of these icons, a page of the corresponding
   social media operator opens in a popup window. There, you can publish
   information about our products according to the regulations of the social
   media operator.
   Furthermore, on some of the sites offered by us freely accessible content
   from the third-party provider YouTube is displayed. We do not transmit
   personal information to these third parties to display the content. YouTube
   has its own cookie and privacy policies which we do not control. Please
   inform yourself about the data collected by third-party providers from the
   respective provider.

 * Will My Data Be Passed on
   
   DHL does not share, sell, transfer or otherwise disseminate your personal
   data to third parties and will not do so in future, unless required by law,
   unless required for the purpose of the contract or unless you have given
   explicit consent to do so. For instance, it may be necessary to pass on your
   address and order data to our contractors when you order products. Further
   information on data protection in specific services and products is available
   at the relevant Customer Portal.
   
   External service providers that process data on our behalf are contractually
   obliged to maintain strict confidentiality as per Art. 28 GDPR. DHL retains
   responsibility for safeguarding your information in such circumstances. The
   service providers follow the instructions of DHL, and this is guaranteed by
   technical and organizational measures, as well as by means of checks and
   controls.

 * What Are My Data Subject's Rights?
   
   Apart from the right to obtain you have the following rights:
   
    * You can request information as to what personal data is stored
    * You can request that we correct, delete or block your personal data
      provided these actions are permitted by law and in compliance with
      existing contractual conditions. 
    * You can request to receive personal data you have provided in a
      structured, commonly used and machine-readable format. 
    * You may lodge a complaint with the supervisory authority. To find your
      competent data protection authority, please click here.
      
   
   Right to object
   
   The right to object applies for all processing of personal data which is
   based on Art. 6 (1) f) GDPR.
   
   To exercise your right, simply get in touch with us by using the contact
   details mentioned under "Contact".
   

 * How About Data Security
   
   DHL takes all of the necessary technical and organizational security measures
   to protect your personal data from being lost or misused. For instance, your
   data is saved in a secure operating environment which is not accessible to
   the public. In certain cases, your personal data is encrypted by Secure
   Socket Layer technology (SSL) during transmission. This means that an
   approved encryption procedure is used for communication between your computer
   and the DHL servers if your browser supports SSL. Should you wish to contact
   DHL by e-mail, we would like to point out that the confidentiality of the
   information sent cannot be guaranteed. The contents of e-mail messages can be
   read by third parties. We therefore recommend you send us confidential
   information only by post.

 * Changes to Privacy Notice
   
   DHL Global Forwarding and DHL Freight reserve the right to change its Privacy
   Notice at any time with or without prior notice. Please check back frequently
   to be informed of any changes. By using DHL's websites you agree to this
   Privacy Notice.
   
   This statement was last updated on 21 April 2021.
   
   
   DPDHL Data Privacy Policy
   
   The "DPDHL Data Privacy Policy" regulates the Group-wide standards for data
   processing with a special focus on so-called third country transfers, meaning
   transfers of personal data to countries outside the EU, which do not have an
   adequate level of data protection. If you are interested in learning more
   about the "DPDHL Data Privacy Policy", please use the following link:
   
   
   DPDHL Data Privacy Policy Download
   
   
   DHL Information Services
   
   
   ISO Certificate Asia Pacific 2016 Download
   ISO Certificate Europe 2018 Download
   
   California Consumer Privacy Act (“CCPA”)
   
    * California Consumer Privacy Act (“CCPA”)
      pdf 292.0 KB

 

 

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