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MY OPTUS APP


Check your data usage, manage payments, check your network connection, get 24/7
support, shop the latest offers plus much more.

To get My Optus app scan the QR code below.





 




MY OPTUS APP

Check your data usage, manage payments, check your network connection, get 24/7
support, shop the latest offers plus much more.

To get My Optus app scan the QR code below.





 












MY OPTUS APP


Check your data usage, manage payments, check your network connection, get 24/7
support, shop the latest offers plus much more.

Download My Optus app





.



   



IT STARTS WITH THE 
OPTUS LIVING NETWORK

Australia is a nation of doers and doing demands a new kind of network. That’s
why we’ve created the Optus Living Network. With a range of helpful tools in My
Optus app you can adapt the network to your needs – putting you in control and
making life easier.

 

NETWORK
PULSE 

Network Pulse gives you visibility of your Optus mobile, home or public WiFi
connection and how the network is performing on your device right now.

OPTUS
PAUSE     

Take a digital breather by pausing your eligible Optus mobile and Home Wi-Fi
connections in My Optus app. Make the most of moments that matter.

Learn more about Optus Pause
OPTUS CALL TRANSLATE™

Translate phone conversations between two different language speakers in real
time. Whether you’re calling the dentist, hairdresser or booking a restaurant,
Call Translate lets you express yourself with confidence.

Learn more about Call Translate™


SIMPLE, FAST AND SECURE

Easily manage your Optus account with the benefit of 24/7 support at your side.


24/7 SUPPORT

Message an Optus expert. Leave it with us and get on with your day.


PAYMENTS

Easily check and pay your Optus account, or set up direct debit.


USAGE

Check your usage and find out how you use your data.


BRINGING OUR STORES TO YOU

Shop from the comfort of your own home. We've got your options all in one place.
Month-to-month SIM plans, new phones and more. 


DEALS & OFFERS

Shop the latest deals, offers and savings, anytime, anywhere.


OPTUS PAY

OptusPay allows you to pay off your phone, tablet or smart watch over time when
you add an eligible Optus plan, interest free.


FREE DELIVERY

Get free express delivery on all our phones and SIMs.




GETTING STARTED


1. DOWNLOAD

Get sent a link straight to your device to download My Optus app.


2. SIGN IN

No need to worry about remembering your password. You can now sign in
using biometric technology.


3. START USING

Get to know My Optus app plus access to 24/7 help and support.

Request a link


GETTING STARTED


1. DOWNLOAD

Click here to download My Optus app.


2. SIGN IN

No need to worry about remembering your password. You can now sign in
using biometric technology.


3. START USING

Get to know My Optus app plus access to 24/7 help and support.

Download My Optus app



FAQS

What is My Optus app?

The My Optus app is a self-serve tool that allows you to manage your Optus
account on-the-go. You can make payments, check your usage, change account
settings, message us and more.

What can I do in My Optus app? 

You can use the My Optus app to self-manage your Optus account, including:

Make account payments
Set up direct debit payments
Choose how you receive your invoices
Check your usage
Find your contract details
Update your personal details

… and so much more. Find out more ways you can manage your Optus account here.

 

If you need more help, you can also use the app to send us a message.

Is My Optus app secure?

Yes. My Optus app uses best practice encryption methods when transmitting
sensitive information. Any sensitive data is stored locally on your device,
which is a good reason to ensure you secure your device with a strong password /
PIN.

Is my device compatible?

My Optus app is available on iPhone, iPad, and iPod touch using iOS 13+ or
later, and most Android mobile phones using Android 7+ or later.

What is the Optus Living Network?

The Optus Living Network is an exciting collection of tools that can be easily
activated within My Optus app. Read more about the Optus Living Network.

What is Optus Pause? 
Optus Pause allows you to pause the internet on eligible Optus mobile and home
WiFi connections straight from your mobile device to help you minimize
distractions and control screen time. Read more about Optus Pause.

What is Call Translate? 
Call Translate allows eligible customers to translate conversations between
different language speakers, in real time. Read more.

What is Donate your Data? 
The Donate your Data feature is an Optus initiative, allowing customers to
donate their data, ultimately providing internet access to people that need it
most. Read more about Donate your Data.

How do I change to Paperless Bills?

You can switch between paper, email or SMS Accounts within My Optus app. Simply
go to the 'Billing tab' and select ‘manage paperless billing’ and simply select
your choice. If you switch from paper accounts to email or SMS accounts, you’ll
save paying the $2.20 invoice fee on your account. For more instructions, click
here.

How do I update my contact details?

You can change your contact phone number, email address, postal address, My
Account password and payment details within My Optus app. Go to the Account tab
and select the card with your name on it to update your details. For more
instructions, click here.

How do I find my account payment?

Finding your account payment is easy within My Optus app. Simply head to the
'Billing' tab and select the ‘View bill’ button. You are also able to download a
pdf. version.

How do I request a service Change of Ownership?

If you require a change of ownership of your service, please message us 24/7
directly within My Optus app. See some useful links below:
Bereavement Care Support
Change of ownership timeframes
Change of ownership impacts

How do I contact Optus?

We’re here to help and support you 24/7 via our Messaging service, available to
you in My Optus app. Get quick responses from our Digital Assistant, connected
to our Optus experts who can provide you with a solution as quickly as possible,
or access your messaging log.

Can I track my order in My Optus app?

Yes. You can easily track the progress of your order in My Optus app. Please
note that you will need your order number on hand. Click here for further
instructions on how to track your order.

How do I log in to My Optus app?

Logging into My Optus app is simple via your My Account email and
password. Click here for detailed instructions.

How do I upgrade my device?

Ready to upgrade? Chat to one of our Optus experts in My Optus app via
our Messaging service and we’ll help you with this request.

Can I shop and make purchases through My Optus app?

Yes. You can now shop straight within My Optus app, with the added benefit of
free delivery on all phones and SIMs. Browse our full range of products, track
orders and get the latest deals and discounts.

What are the terms and conditions of using My Optus app?

Licence: Optus Networks Pty Ltd and Optus Mobile Pty Ltd grant you a licence to
use this app for your personal, non-commercial purposes on your mobile device.
It's revocable and non-transferrable, and does not transfer any rights in the
app to you.

Conditions of use: You must not copy any of the intellectual property in this
app or use the app in a way that is contrary to this agreement or is not in good
faith.

Charges: This app is free to download and use for Optus mobile customers. Some
functions in the app might use a small amount of data. If you're roaming, all
data used will be charged at the applicable roaming rate. Any prices or payments
referred to in this app include GST, unless we state otherwise.

Timing and accuracy of information: You may be able to view info about your
mobile usage in the app. This information isn't generated in real-time.
Typically, mobile usage info is updated within 24 hours. You may also be able to
see a description of your plan inclusions in the app - we've tried to make those
descriptions as simple as possible, but for an authoritative source please refer
to the Optus Standard Agreement.

Notifications: We may send you push notifications relating to the operation of
the app or your use of it, your agreements or services with Optus, and related
offers.

Privacy: We collect and use personal information to deliver services and
information in the app, to understand your experience with it and how we can
improve it, and to provide notices or updates to you. We do keep and access
records of conversations with our customer service reps via the chat function.
Check out our Privacy Policy at optus.com.au/privacy for more info about how
Optus handles personal information, and how you can access it.


Location services: We use your device's location (even when you're not using the
app) to send geo-relevant notifications. These can be turned off by turning off
location services in your device's settings.


You acknowledge that this App collects and makes use of information about
location and your use of your mobile service ("Performance Information") from
your mobile device and from the mobile network or any WiFi network being
utilised by your mobile device. You consent to Optus' use of the Performance
Information as part of your use of this App. Optus uses this Performance
Information to optimise and continually improve performance of Optus' mobile
network. If you do not want Optus to collect the Performance Information or to
use it for these purposes, you can switch it off anytime by unticking the
checkbox in Settings -> Network Performance.


During the course of using My Optus app, data will be sent to Google Analytics
in the background. This is used for analytics purposes only, and allows us to
continually improve the app and services available to you. This process will use
a negligible amount of your data allowance (typically less than 10 Kilobytes
(kB) each time the app is used) and will appear on your data usage segment.


Security: We use industry standard security measures to keep the app secure, but
we can't guarantee it's impervious to all attacks. It's also important that you
keep your device secure and your passwords secret.


Disclaimer: To the extent permitted by law, we do not represent, warrant or
guarantee the suitability, completeness, accuracy or currency of any information
or content accessed via the app, or that the app will be uninterrupted, timely,
error-free, free of viruses, intrusion or other harmful components.


Upgrades and new releases: These will also be subject to the provisions of this
agreement.


Changes to this agreement: We may change, add or remove parts of this agreement
or the app at any time. We'll notify you about major changes. If you don't agree
with those changes, you should delete the app.


Ending use of app: We may terminate this agreement and cease providing the app
at any time. You may also do so by deleting it.


My Optus
 * My Optus App
 * Message Us
 * Well Connected
 * Optus Sport
 * Support

My Optus
 * My Optus App
 * Message Us
 * Well Connected
 * Optus Sport
 * Support

Optus Guide
 * Privacy, Security and Safety
 * Standard Agreement
 * Critical Information Summaries
 * Deliveries & Returns
 * Optus Usage Guidelines
 * Copyright
 * Accessibility
 * Device Warranties

Optus Guide
 * Privacy, Security and Safety
 * Standard Agreement
 * Critical Information Summaries
 * Deliveries & Returns
 * Optus Usage Guidelines
 * Copyright
 * Accessibility
 * Device Warranties

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