www.evaluagent.com
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Submitted URL: http://evaluagent.com/
Effective URL: https://www.evaluagent.com/
Submission: On February 08 via manual from SG — Scanned from DE
Effective URL: https://www.evaluagent.com/
Submission: On February 08 via manual from SG — Scanned from DE
Form analysis
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Try our QA Maturity Tool / / / / A SMARTER ROUTE TO SUPERIOR CUSTOMER EXPERIENCE * Identify * Empower * Inform IDENTIFY THE CONVERSATIONS THAT MATTER Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. * Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. * Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. * Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis. EMPOWER YOUR TEAMS TO DELIVER GREAT CONVERSATIONS Free your QA team to generate actionable insight. Encourage colleagues to review their performance and interact with feedback, One-to-Ones and actions. * Build flexible, multi-channel scorecards to identify the root cause of issues. * Review, playback, score and annotate multi-channel conversations in one place. * Configure and send real-time alerts and feedback to colleagues. * Schedule, manage, record and track One-to-One meetings and actions. * Trigger e-learning exercises. INFORM YOUR BUSINESS Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction. * View survey results, quality and performance data on a single dashboard. * Quickly filter and view performance at any organisational level or customised grouping of agents. * Access intuitive reports designed to help agents, team leaders and coaches pinpoint opportunities for improvement. * Analyse the root cause of service and product issues. 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We’ll help you deliver benefits that positively impact your bottom line... SUPERCHARGE QA PRODUCTIVITY Cut admin overheads and generate insight the business will act on. Learn more SUPERCHARGE QA PRODUCTIVITY First name* Last name* Work email* Phone number* DELIVER OPERATIONAL SAVINGS Handle conversations more efficiently so you need fewer employees as you grow. Learn more DELIVER OPERATIONAL SAVINGS First Name* Last Name* Work Email* Phone Number* STOP REPEAT CONTACTS Identify errors that lead to avoidable repeat contacts and take action to correct them. Learn more STOP REPEAT CONTACTS First Name* Last Name* Work Email* Phone Number* STOP LOSING CUSTOMERS Create memorable experiences that keep customers coming back. Learn more STOP LOSING CUSTOMERS First Name* Last Name* Work Email* Phone number* TAKE YOUR FIRST STEP TOWARDS SMART QUALITY... 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