get.nice.com Open in urlscan Pro
104.17.71.206  Public Scan

Submitted URL: https://trk.nice.com/MDY5LUtWTS02NjYAAAGAw0W3xB54pOdThfZk1Sxl-f71YIY8J_sFpF3YEOpDdn6d6Xexsmnsa-sHGuCwlqJ3m3Nwpyw=
Effective URL: https://get.nice.com/Demand-Swings-Bundle.html?utm_source=campaign&utm_medium=email&utm_content=0002203&utm_campaign=...
Submission: On November 15 via manual from US — Scanned from DE

Form analysis 3 forms found in the DOM

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Chat with Sales Rep 866.965.7227


ACCURATELY FORECAST DEMAND TO DELIVER GREAT CX



EXPERT ADVICE ON MANAGING UNEXPECTED PEAKS AND DELIVER GREAT CX


Achieve your CSAT goals and build revenue during peaks and valleys by accurately
forecasting customer demand. With advice from experts and real-world examples,
we’ll show you how to balance service levels and labor costs without sacrificing
customer service. You’ll gain insight on forecasting demand during peak seasons,
agility-building tips and best practices for your service delivery and
technology, and five ideas on managing and responding to fluctuations faster.

With this expert help, you can:


 * Deliver great CX at scale during peak season
 * Increase customer satisfaction at micro-moments in customer journeys
 * Manage customer demand swings effectively using best practices
 * Leverage technology to meet customer expectations of service during your
   busiest times
 * Learn from industry leaders and analysts who offer tips on managing demand
   swings




GET STARTED TODAY

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WANT EXPERT ADVICE ON FORECASTING DEMAND?

Check out new research on managing demand swings. You’ll learn how to handle
increased call volume and much more. Forecast demand the right way, and you can
build revenue. Get demand forecasting wrong, and you risk losing customers. 

What's included:


 * ICMI: Proactive Contact Center Toolkit
 * Strategic Contact: Best Practice Strategies and Tools to Handle Demand Swings
 * ContactBabel: 5 Ways to Manage Demand Swings in Your Contact Center
 * On-demand webinar: Leaders uncover how to handle contact center demand swings

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A Closer Look at Journey Mapping
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem
Ipsum has been the industry's standard dummy text ever since the 1500s.

This mini guide from Jeannie Walters, CEO of Experience Investigators, showcases
the importance of understanding the digital journey within the context of your
customer’s overall digital journey with your brand. Learn how to see things from
their point of view and anticipate where they’ll go next.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem
Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem
Ipsum has been the industry's standard dummy text ever since the 1500s, when an
unknown printer took a galley of type and scrambled it to make a type specimen
book. It has survived not only five centuries, but also the leap into electronic
typesetting, remaining essentially unchanged.
Content Button Link

Asset Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem
Ipsum has been the industry's standard dummy text ever since the 1500s.

Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem
Ipsum has been the industry's standard dummy text ever since the 1500s, when an
unknown printer took a galley of type and scrambled it to make a type specimen
book. It has survived not only five centuries, but also the leap into electronic
typesetting, remaining essentially unchanged.
Content Button Link
Presenters:
Speaker Name Job Title Body copy
Speaker Name Job Title Body copy
Speaker Name Job Title Body copy
Speaker Name Job Title Body copy


THE GLOBAL LEADER IN CLOUD CONTACT CENTER SOFTWARE.


But don't take our word for it. Take theirs.

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Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus,
Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus,
Steve Blood, Pri Rathnayake, 9 November 2020.

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