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Submitted URL: https://htl.dmsgs.com/t/10315884/844896567/2975279/5/?3b64e84d=MjQxMDIyQ01NX1cxMDkyNDMwLTEwMDA3NTY2&3c6523b1=Q01TN...
Effective URL: https://healthcare.trainingleader.com/product/difficult-conversation-tactics-that-work-every-time/?utm_source=&utm_medium=&utm_campaig...
Submission: On September 30 via api from US — Scanned from DE

Form analysis 3 forms found in the DOM

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Home » All Trainings Available » Master Difficult Conversation Skills to Improve
Employee Performance

Home / Human Resources / Master Difficult Conversation Skills to Improve
Employee Performance



MASTER DIFFICULT CONVERSATION SKILLS TO IMPROVE EMPLOYEE PERFORMANCE

Date: Tuesday, October 22, 2024 1:00PM EST Length: 60 Minutes Expert: Merikay
Hunt, MS
Choose an option

Live + On-Demand
$327.00
Live Webinar
$277.00
On-Demand Recording
$277.00
Corporate Access
$917.00

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Having a difficult conversation with an employee is probably at the bottom of
the things you like about your job. However, as a manager, you really don’t have
a choice.

Your practice depends on you to resolve employee issues quickly and efficiently.
Especially when the situation you’re addressing is sensitive (i.e., patient
complaint, body odor, substance abuse, etc.).

The good news is that with the correct words, timing, and tone during a
difficult conversation, they are easier for both you and your employee, and
you’ll more frequently get the results you’re looking for – but you have to know
how…

Find out how from HR and communications expert Merikay Hunt, MS. On Tuesday,
October 22nd at 1 pm ET, Merikay will provide you with concrete examples of how
to structure a difficult conversation to improve employee behavior, keep good
employees longer and get others to self-select out. Your entire team can gain
the confidence they need to survive a difficult conversation. In turn, your
practice will run more smoothly, and your job will be less stressful.

Check out just a few of the actionable strategies that you’ll get during
this 60-minute online training that will help you have a more productive
difficult conversation:

 * Use this complete checklist before your difficult conversation for a better
   result
 * Head off problems with the 5 keys to productive staff discussions
 * Strengthen teammate and supervisor relationships with actionable steps
 * Navigate the best times and places to sit down with team members to talk
 * Avoid the specific terminology that can destroy staff confidence
 * Use an easy-to-follow script when requesting a private conversation
 * Master listening skills that allow you to create a win-win environment
 * Implement 4 primary and secondary communication profiles to strengthen
   empathy
 * Coach to boost engagement for middle, high, and low-performing staff
 * Get team members to own up to mistakes without fear of retribution
 * Share bad news without anxiety by using a 3-pronged plan
 * Establish workplace boundaries with structured performance improvement plans
 * And much, much more…

Simply avoiding difficult employee conversations won’t help your practice
thrive. In fact, it could hurt team morale, leading to lost productivity and
income. Only by mastering the skills needed to discuss challenging topics
head-on will your practice thrive.

Help your team be more successful by using Merikay’s actionable strategies when
having a difficult conversation with an employee. Register today!

Order Now


ACCESS OVER 200 EXPERT-LED ONLINE TRAININGS WITH AN ANNUAL SUBSCRIPTION!

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Live & 24/7 on-demand learning for everyone at your location.


MEET YOUR EXPERT


MERIKAY HUNT
MSFOUNDER AND PRESIDENT, COACH MKAY COMPANIES, LLC

Merikay Hunt is the Founder and President of MKay Companies, LLC, a healthcare
consulting firm. She has over 25 years of experience in healthcare management,
customer service, communications, and professional coaching. Merikay has helped
hundreds of US dental and medical practices by providing executive coaching,
team development, and elevated patient and employee communications. She has
delivered over 1000 customized programs to various organizations over her
career.

Merikay began her career at a dentistry practice as a Dental Assistant,
Receptionist, and Office Manager. She was then the Director of Patient and
Family Experience for High Point Regional Health System.  During her work
experiences, Merikay expanded and refined her communication and training skills
and knew she could utilize her abilities to help practices across the United
States. Initially, Merikay worked as a healthcare consultant with HCI – EBS,
Inc. in Greensboro, NC, and then, in 2007, she launched her own healthcare
consulting business, MKay Companies, LLC.





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