www.aetrex.com Open in urlscan Pro
104.18.127.33  Public Scan

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Text Content

COOKIE LIST

A cookie is a small piece of data (text file) that a website – when visited by a
user – asks your browser to store on your device in order to remember
information about you, such as your language preference or login information.
Those cookies are set by us and called first-party cookies. We also use
third-party cookies – which are cookies from a domain different than the domain
of the website you are visiting – for our advertising and marketing efforts.
More specifically, we use cookies and other tracking technologies for the
following purposes:

TARGETING COOKIES

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

Targeting Cookies Cookie Subgroup Cookies Cookies used aetrex.com _fbp ,
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, _uetsid , cto_bundle , cto_tld_test , dwac_XXXXX , dwanonymous_xxxxxxxx First
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_cc_cc, _cc_dc, _cc_id Third Party rfihub.com eud, euds, rud, ruds Third Party
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Party w55c.net matchbidswitch, matchfreewheel, wfivefivec Third Party
creativecdn.com g, ts Third Party 3lift.com tluid, tluidp Third Party
ads.stickyadstv.com MRM_UID, UID, uid-bp-45, uid-bp-xxx, uid-bp-xxxxx Third
Party bing.com MSPTC, MUID Third Party media.net data-c, data-c-ts, visitor-id
Third Party dnacdn.net browser_data Third Party www.youtube.com
TESTCOOKIESENABLED Third Party pubmatic.com chkSecSet, ipc, KADUSERCOOKIE,
KRTBCOOKIE_xxxx, pi, PugT, SPugT, SyncRTB2 Third Party simpli.fi suid,
suid_legacy Third Party tremorhub.com tv_UICR, tvid Third Party bidswitch.net
bsw_origin_init, c, licd, tuuid, tuuid_lu Third Party bat.bing.com MR Third
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Third Party rqtrk.eu browser_id Third Party turn.com uid Third Party bluekai.com
bkdc, bku Third Party tapad.com TapAd_3WAY_SYNCS, TapAd_DID, TapAd_TS Third
Party rezync.com zync-uuid Third Party criteo.com optout, uid Third Party
taboola.com t_gid, t_pt_gid Third Party qvdt3feo.com sa-user-id, sa-user-id-v2,
sa-user-id-v3 Third Party adnxs.com anj, uuid2 Third Party sitescout.com _ssuma,
ssi Third Party deepintent.com CDIPARTNERS, CDIUSER Third Party
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ayl_visitor Third Party mediawallahscript.com mCookie,
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Third Party i.liadm.com _li_ss Third Party adgrx.com ADGRX_CM_FREEWHEEL_BRIDGED,
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cookieJartestCookie Third Party yahoo.com A3 Third Party imrworldwide.com IMRID
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Party youtube.com VISITOR_PRIVACY_METADATA, YSC Third Party

PERFORMANCE COOKIES

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

Performance Cookies Cookie Subgroup Cookies Cookies used www.aetrex.com cqcid
First Party aetrex.com __cq_bc , __cq_uuid , _clck , _clsk , _ga ,
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AWSALB, AWSALBCORS Third Party typeform.com __tld__, attribution_user_id,
tf_respondent_cc, tracking_session_id Third Party nr-data.net JSESSIONID Third
Party

STRICTLY NECESSARY COOKIES

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

Strictly Necessary Cookies Cookie Subgroup Cookies Cookies used aetrex.com
dw_dnt , dwsid , OptanonAlertBoxClosed , OptanonConsent First Party
support.aetrex.com __cfruid First Party api.bolt.com trk Third Party
aetrex.zendesk.com __cfruid Third Party bluekai.com bkpa Third Party vimeo.com
__cf_bm, vuid Third Party visa.com _ga_xxxxxxxxxx Third Party youtube.com
VISITOR_INFO1_LIVE Third Party

FUNCTIONAL COOKIES

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.

Functional Cookies Cookie Subgroup Cookies Cookies used support.aetrex.com
_help_center_session , cf_clearance First Party www.aetrex.com __cqact ,
_sp_id.xxxx , _sp_ses.xxxx First Party aetrex.com __cq_dnt , __zlcmid ,
__zlcstore , weird_get_top_level_domain First Party vimeo.com _cfuvid,
cf_clearance Third Party clarity.ms MUID Third Party player.vimeo.com
player_clearance Third Party

Returns and Refunds
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RETURNS AND REFUNDS


NO HASSLE RETURNS


EASY RETURNS WITH OUR HEALTH GUARANTEE!

 


STEP 1


VISIT OUR RETURN PORTAL AND ENTER YOUR ORDER DETAILS.


STEP 2

Choose your item and reason, then select the return method.


STEP 3

You can either print your label or have your QR code ready and drop off your
package at the designated store.

 



US Customer Returns       Non-US Customer Returns

When you choose Aetrex, you make the healthy choice. Wear the shoes or Aetrex
Orthotics and if you are not completely satisfied, return them to us. If you
need detailed step-by-step instructions, please visit our FAQ page for further
guidance.

The refund will be processed to the original form of payment and should be
reflected in your account within 5 to 7 days from the day of the drop-off.

A return fee of $5.95 will be automatically deducted when processing your return

Shipping charges from the original order are non-refundable.

Styles discounted 60% off or more are final sale. Products marked Final Sale are
non-refundable and cannot be returned.

Plantar Fasciitis Kit cannot be partially returned. All elements within the kit
- Orthotic, roller, flips & guide must be returned back together. Products
cannot be swapped for other colors or SKU's.

Vera Boot and Rose Boot will exhibit a status of "Waiting for Approval." In such
cases, the Customer Service (CS) team will need to manually issue the shipping
label. If you need further assistance with returns, or if you are past your
return window, please contact our customer service team by phone (888-526-2739),
chat, or email at help@aetrex.com.

For customers located outside the US, kindly visit this link to access the
return procedure.


EXCHANGES

The most efficient method for exchanging a product is to initiate a return for
your initial purchase using the provided instructions, and then proceed to make
a new order. This approach guarantees a swift replacement of your product and
reduces the risk of it becoming unavailable due to stock limitations during the
exchange process.


WARRANTY

Our 6-month warranty covers any manufacturing defects in our products. If you
encounter any issues within six months of purchase, we'll gladly offer a
replacement if available or store credit.

TALK TO A FIT SPECIALIST

Click Here to consult with our specialists for a personalized product
recommendation for your specific needs.

EASY RETURNS

Returns are easy! Simply Click Here to start your return

SECURE TRANSACTION

Simplified and secure checkout with Bolt technology.

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ORDER TRACKING

Find out when your online purchase
will arrive at your home

TRACK NOW


CONTACT US

 * Mon - Fri: 8:30 AM - 12am ET
           Sat - Sun: 9am - 12am ET

 * 1.888.526.2739
 * Contact Us
 * Live Chat
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CUSTOMER SERVICE

 * Track Your Order
 * Returns & Refunds
 * Shipping & Handling
 * Terms & Conditions
 * Size Guide
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ABOUT AETREX

 * Medical Consultants
 * Clinical Studies
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DEALER RESOURCES

 * B2B Dealer Login
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identifiers and browsing data to make our site work, to help us improve our
services and for the purposes listed below. By clicking on “Accept” you agree to
the use of cookies and the processing of your personal data. For additional
information about the cookies we and our partners use and to manage your
preferences click on “Customize Settings.”. You can change your preferences at
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PRIVACY PREFERENCE CENTER




 * YOUR PRIVACY


 * TARGETING COOKIES


 * PERFORMANCE COOKIES


 * STRICTLY NECESSARY COOKIES


 * FUNCTIONAL COOKIES

YOUR PRIVACY

We process your data to deliver content or advertisements and measure the
delivery of such content or advertisements to extract insights about our
website. We share this information with our partners on the basis of consent.
You may exercise your right to consent, based on a specific purpose below or at
a partner level in the link under each purpose. These choices will be signaled
globally to our vendors participating in the Transparency and Consent Framework.
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TARGETING COOKIES

Targeting Cookies


These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

PERFORMANCE COOKIES

Performance Cookies


These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

STRICTLY NECESSARY COOKIES

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These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

FUNCTIONAL COOKIES

Functional Cookies


These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.

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