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REQUEST A DEMO

 * What is TRO?
 * Software Solutions
    * Towing Management Software
    * Impound Yard Software
      * Auction Management
      * Lien & Mail
    * Fleet Tracking
    * Credit Card Processing

 * Who We Help
    * Owners & Managers
    * Dispatchers

 * About
    * Careers
    * Reviews
    * Integrations

 * Contact

 * What is TRO?
 * Software Solutions
   * Towing Management Software
   * Impound Yard Software
     * Auction Management
     * Lien & Mail
   * Fleet Tracking
   * Credit Card Processing
 * Who We Help
   * Owners & Managers
   * Dispatchers
 * About
   * Careers
   * Reviews
   * Integrations
 * Contact



Customer LoginCustomer Support Portal


CONTINUING TO INNOVATE AND MOVE FORWARD, NOW AS TRAXERO



The towing management software you know and trust continues to serve you and
your business, municipality, and law enforcement team under our new name:
TRAXERO.

 

Continue to save time, money, and manage complex operations all from a single
software solution that easily integrates with a variety of additional features
to make your job even easier and more efficient.

Request A Demo



ALL THE FEATURES AND SECURITY YOU WANT FOR YOUR TOWING MANAGEMENT SOFTWARE UNDER
A NEW NAME. 


See All Features



WHAT YOU CAN EXPECT



Providing reliable and easy-to-use software for all your towing operations from
job tracking to invoicing, lien processing, personnel management, and more.



CUSTOM SOLUTIONS





We understand the nuances of towing, so we’ve built a software that is
customizable to complement your business operations and ease everyday
challenges.



SECURE SYSTEMS





We know that privacy and security is a top priority for you. Our software allows
you to choose your system preferences to protect your assets.



EASY INTEGRATIONS





Seamlessly integrate with various suites and programs to improve and continue to
build your organization


Explore All Features


 * "This TMS works great. Time stamps every picture you take. Covers your ass
   against damage claims. I wouldn't go with any other software. We impound
   around 150 to 200 cars a month."
   
   Jeffrey Smith, Safari Towing

 * "This software is simple to learn and is very user friendly. It is logical
   and is practical for many applications. They have put some serious thought
   into their methods and products, and trust me.....it works! Trust the product
   and the support, and spend more of your energy on non-technology issues in
   your business."
   
   Lori A., Consolidated Towing

 * "I would tell any tow company owner who is in the market for new software to
   give their TMS a try. The customer service is impressive."
   
   Jeff, Southside Wrecker

 * "It has improved my business by taking the headache out of payroll. Mapping
   is phenomenal. It has eased my life a lot. My favorite part is being able to
   see my trucks and drivers all at once on the map."
   
   Thomas McDowell, T&J Towing & Recovery

 * "It has the capacity to handle all types of towing and has been able to help
   us became a larger, busier company. It has helped us keep track of our calls
   and billing. The mobile app has helped drivers to receive calls, document
   damages, and receive real time dispatching with limited communication between
   driver and dispatch."
   
   Jason Ward, Safari Towing

 * "This TMS has improved my business by creating efficiencies that help my
   dispatcher make better decisions, and increased the speed of getting info to
   my drivers. Anytime I need help Bob is always there for me. I like the
   availability and willingness to solve problems."
   
   Joe DiMarco, Quik Pik Towing

 * "This TMS works great. Time stamps every picture you take. Covers your ass
   against damage claims. I wouldn't go with any other software. We impound
   around 150 to 200 cars a month."
   
   Jeffrey Smith, Safari Towing

 * "This software is simple to learn and is very user friendly. It is logical
   and is practical for many applications. They have put some serious thought
   into their methods and products, and trust me.....it works! Trust the product
   and the support, and spend more of your energy on non-technology issues in
   your business."
   
   Lori A., Consolidated Towing

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SEE HOW IT CAN HELP YOUR BUSINESS TODAY!



Request A Demo


FREQUENTLY ASKED QUESTIONS

 

GENERAL & TOWING



HOW CAN I USE TOPS TO TAKE THE LOAD OFF MY CALL/DISPATCH DESK?

TOPS Public Search allows the general public to locate their vehicle on the
City’s website or a vanity site created specifically for the auto pound,
provides a map and directions to that pound as well as any other information the
City would like to pass on, including the current accrued charges, if desired.

HOW CAN IMAGES HELP MY IMPOUND LOT OPERATION?

TOPS Images assigns pictures or scans of documents to a call record, easily
accessible to the user, to provide everything from proof of damages, easy access
to police impound data, and a possible near-paperless solution. Most new cameras
have time and location stamps so TOPS can pinpoint both the time and location
the picture was taken. This helps with fraudulent claims further proving that
damage was caused while in the auto pound.

HOW CAN I ENSURE THE CORRECT VEHICLE IS IMPOUNDED AND RELEASED?

TOPS has a built-in VIN decoder, which verifies the VIN is correct as well as
making sure the subsequent DMV information is accurate so notifications can be
sent appropriately. Late model VINS can be barcode scanned into the system. By
giving an attendant a copy of the release report, verification of the vehicle
can be done prior to the vehicle leaving the pound.

HOW DO I MANAGE MULTIPLE HOLDS PUT ON VEHICLES IN THE POUND?

TOPS keeps track of multiple holds and time stamps releases. It also knows
whether storage can accrue during holds or not, keeps track of reasons as well
as contact information for hold release info.

 

It does not allow vehicles to be released that are on hold and provides
comprehensive reports on vehicles on hold. TOPS Images can store the release in
the call record for added accountability.

WHAT KIND OF INFORMATION CAN I GET FROM TOPS TO HELP ME RUN THE IMPOUND LOT MORE
EFFICIENTLY?

TOPS comes with multiple standard reports. The “dashboard” helps managers know
what is going on at any given time of the day. Reports can be created for every
data point and any report can be exported to Excel and modified from there.

HOW DO I KEEP TRACK OF BIDDERS AND DEPOSIT REQUIREMENTS, ETC.?

TOPS logs bidders who can sign in very easily using the license swipe. It
records the required deposit and as soon as winning bids are input into the
system, either in the office or remotely by the auctioneer, a statement to
checkout the bidder can be generated. In states where additional fees and taxes
have to be charged, these charges are automatically added to each bidder’s
statement appropriately.




MUNICIPAL & LAW ENFORCEMENT



WE ARE THINKING ABOUT OUTSOURCING OUR TOWING MANAGEMENT — CAN TOPS HELP?

TOPS products are used by the largest towing management company in the world, as
well as collectives of local towing companies and municipalities, to assist them
in helping cities outsource their towing dispatch/management.

 

Our applications provide real-time accountability and transparency so the City
has complete oversight and insight without having to manage the managers.

HOW DO I CONTROL MULTIPLE AUTO POUNDS?

TOPS municipal gives access to call status, inventory, and call details to
authorized personnel. This allows a comprehensive search function, the ability
to manage investigative holds put on vehicles as well as possible remote access
to images and details of people who have visited the vehicle, for example.

HOW DOES THE CITIZEN KNOW WHERE TO GO IF WE HAVE MULTIPLE POUNDS?

TOPS public search is the perfect tool for directing citizens to their vehicle.
It can inform them of any investigative holds and what charges to expect as well
as permissible payment methods. This helps mitigate surprises at the impound lot
and the possible need to make multiple trips.

IS THERE A SOURCE FOR BEST-PRACTICES WITH REGARDS TO AUTO POUND MANAGEMENT?

towXchange has been the premier provider of automated towing dispatch/operations
and auto pound management solutions for many years. Its staff and executive team
collectively have hundreds of years experience in auto pound management,
municipal contracts, and have seen just about every scenario possible.

WHAT IS WRONG WITH USING THE DISPATCH TOOL PROVIDED BY OUR CAD PROVIDER?

TOPS CMA, whether integrated into the City’s CAD system or not, starts with the
officer’s request for a tow. All aspects of dispatch from there are automated –
the communication, acceptance, call status, and completion, whether taken to the
auto pound or not, are time stamped and user stamped.

HOW DO I KEEP TRACK OF TOWS THAT DO NOT GO TO THE CITY AUTO POUND?

TOPS municipal not only gives access to tows taken to the pound, but also those
taken “private.” A constant frustration to the general public because of
over-charging, all call details are accessible for any police-directed tow even
after the tower changes the customer to a body shop, for example.

 

This transparency stops complaints to the City immediately. Also, all towing
requests are accounted for to prevent Internal Audits from claiming vehicles
that might have been impounded and released without being accounted for.

HOW DO I REDUCE PHONE OR FACE TIME TO CREATE EFFICIENCIES AT THE WINDOW?

TOPS provides the ability to search every data point of the call record.
Locating the vehicle for the citizen is quick and simple. By scanning the
license of insurance adjusters or others who visit the vehicle, accurate
information is acquired that is accessible for investigative purposes as well as
consistent input to allow integration with municipal records systems.

HOW DO I MAKE SURE ALL THE FUNDS RECEIVED ARE DEPOSITED IN THE BANK OR SENT TO
THE CITY TREASURER?

TOPS was created to manage multiple auto pounds remotely. A very important part
of that is to make sure money received makes it to the bank. Internal Auditors
love the controls inside TOPS!

IS THERE A WAY TO AUTOMATE THE NOTIFICATION OF PRIVATE PROPERTY NON-CONSENT
TOWS?

TOPS PPI enables authorized private towers to report towing of abandoned
vehicles to the City electronically and gives the citizens the ability to locate
their vehicle using TOPS Public Search and additional information necessary to
release the vehicle. It is then possible for the City to use those notifications
to automatically check citation and stolen-car databases prior to allowing the
tower to release the vehicle.




HAVE QUESTIONS ABOUT HOW THIS CAN WORK FOR YOU?

 

Our team is here to help you.


Contact Us


WHAT WE DO

 * Towing Management Software
 * Impound Yard Software
 * Auction Management
 * Lien & Mail
 * Fleet Tracking
 * Credit Card Processing

WHO WE HELP

 * Our Customers
 * Company Owners & Managers
 * Dispatchers

ABOUT US

 * About
 * Customer Reviews
 * Integrations
 * Careers
 * Blog

GET IN TOUCH

 * Request Demo
 * Contact
 * Customer Support
 * Customer Logins

(800) 428.4715

(423) 497.1164







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