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AI and the future of CX in 2027 webinar: Join CCW & Zendesk as we discuss new AI
insights and how to navigate towards AI automation.

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PRICING

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution

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 * Contact Professional Services

DEMO

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Language
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(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
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Products
Zendesk for serviceThe complete service solution

Features

 * Messaging and live chat
 * AI and automation
 * Data privacy and protection
 * Help center
 * Agent workspace
 * VoiceNew
 * Workforce engagement

Enhance your workflows

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Zendesk SunshineEmployee serviceZendesk for salesMarketplace
Take a quick tour
Pricing
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution
Solutions

Business

 * Enterprise
 * Small and medium businesses
 * Startups
 * Conversational CRM

Industries

 * Retail
 * Financial Services
 * Education
 * Government
 * Transportation
 * Manufacturing
 * Software
 * Healthcare
 * Telecommunications
 * Media

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Need more help?  Contact Professional Services

ZENDESK CUSTOMERS

Find out how major companies worldwide use Zendesk to power their businesses.

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SERVICE THAT’S UP CLOSE AND PERSONAL

Strong relationships start with strong interactions. Our customer service
solution lets you personalize customer experiences, building loyalty and
revenue.

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BENEFITS

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Create meaningful connections

Scale your service offering

Stay flexible through change


CREATE MEANINGFUL CONNECTIONS

Customers come to you expecting answers. Meet them where they are, across any
channel, and then personalize the conversation around their exact needs.

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FEATURES

Messaging
AI and automation
Help center

The Boston Globe delivers rich, interactive service with smartbots.

See how


SCALE YOUR SERVICE OFFERING

You need a support solution that scales as you do. Zendesk is built to absorb
new teams, divisions, and global bases. Our security measures keep everyone
safe, regardless of size.

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FEATURES

Help center
AI and automation
Integrations
Workforce engagement management

Udacity improved CSAT despite higher ticket volume.

See how


STAY FLEXIBLE THROUGH CHANGE

You can’t afford to get stuck with software that stays the same. With Zendesk,
implement new solutions quickly and add features as you go, all while
controlling your total cost.

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FEATURES

Messaging
Routing and intelligence
Analytics
Workforce engagement management

Lime offers personalized service in more than 50 global markets.

See how


CUSTOMER STORIES

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> We built out customizations for our call queue with the API. We have a sales
> group, a retention group, and a quilting group....Our IVR for everything is
> through Zendesk.

Wendi Mills

Senior Customer Service Manager

Read customer story

> Zendesk helped us quickly get control once volumes spiked, both in
> understanding what was happening and in the handling of the queries.

Steven Franklin

Global Head of Customer Service

Read customer story

> Having Zendesk as a stable force... meant we could identify any potential
> customer issues and quickly get those rectified.

Naomi Rankin

Global CX Manager

Read customer story

> We built out customizations for our call queue with the API. We have a sales
> group, a retention group, and a quilting group....Our IVR for everything is
> through Zendesk.

Wendi Mills

Senior Customer Service Manager

Read customer story

> Zendesk helped us quickly get control once volumes spiked, both in
> understanding what was happening and in the handling of the queries.

Steven Franklin

Global Head of Customer Service

Read customer story

> Having Zendesk as a stable force... meant we could identify any potential
> customer issues and quickly get those rectified.

Naomi Rankin

Global CX Manager

Read customer story

> We built out customizations for our call queue with the API. We have a sales
> group, a retention group, and a quilting group....Our IVR for everything is
> through Zendesk.

Wendi Mills

Senior Customer Service Manager

Read customer story




FEATURES

--------------------------------------------------------------------------------


EXPLORE SERVICE CAPABILITIES

MessagingPersonalize conversations across channels.
AI and automationSolve customer issues faster with AI.
Help centerLet customers serve themselves.
AI agentsAutomate interactions with AI-powered bots.
TicketingTrack, organize, and solve all your tickets.
Agent workspaceSee your customer data in one place.
VoiceNewSpeak directly to customers.
Data privacy and protectionKeep customers safe.
Routing and intelligenceSend tickets to the best agent for the job.
Analytics and reportingTurn data into useful insights.
Workforce engagement managementOptimize agent staffing and performance.
Quality assuranceImprove the quality of all interactions.
PlatformModify Zendesk to meet your needs.
IntegrationsBring your daily systems into Zendesk.


PROTECTED BY ZENDESK

ZENDESK TRUST CENTER

View all of our security certifications.

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SUSTAINABILITY

We’re focused on a net zero future.

Our promise


TAKE A QUICK TOUR

Experience Zendesk like your agents will. Our customer service solution comes
with everything you need to offer exceptional support.

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JOIN THE BEST


POWERING 100,000+ OF THE BEST CUSTOMER EXPERIENCES

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RESOURCES

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FEATURED EVENT


ZENDESK RELATE 2024

Join our flagship event in person or online to get the latest on Zendesk
products and CX insights.


CONTENT SERIES


NEXT LEVEL CX: WEM


REPORT


CX TRENDS 2024

Immersive CX is the future of successful businesses.


EBOOK


BETTER CONVERSATIONS WITH BOTS

Zendesk bots come trained to sort and solve issues.


GUIDE


HOW TO ADAPT WHEN UNCERTAINTY HITS

Drive CX growth and manage costs in an economic slowdown.

PRODUCTS

 * Pricing  
 * Zendesk for customer service  
 * Zendesk for employee service  
 * Zendesk for sales  
 * Integrations  
 * System status  
 * Sign in  
 * Demo  
 * Zendesk for Enterprise  
 * Zendesk for Small Business  
 * Zendesk for Startups  
 * Zendesk Benchmark  

FEATURES

 * Messaging and live chat  
 * AI and automation  
 * AI agents  
 * Advanced Data Privacy and Protection  
 * Help center  
 * Ticketing  
 * Knowledge base  
 * Voice  New
 * Community forums  
 * Reporting and analytics  
 * Workforce management  
 * Quality assurance  

RESOURCES

 * Security  
 * Support  
 * Blog  
 * Training  
 * Partners  
 * Events and webinars  
 * Professional services  
 * Customer stories  
 * What is CRM?  
 * CRM software guide  

COMPANY

 * About us  
 * Newsroom  
 * What is Zendesk?  
 * Careers  
 * Diversity and inclusion  
 * Accessibility Plan  
 * Zendesk Foundation  
 * Zendesk Ventures  
 * Legal  

TRENDING

 * CX Trends 2024  New
 * Product updates  
 * ROI calculator  
 * Sustainability report  
 * Join our research panel  
 * Customer service software  
 * Ticketing system software  
 * Live chat software  
 * Forum software  
 * Help desk software  

HOW CAN WE HELP? CONTACT US.

   
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