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 * Industries
 * Products
   * Product Guide
   * Products
 * Services
   * Claims
   * Digital & Relationship Marketing
   * eCLIQ®
   * Independent Agent Giving
   * Instant Incentives
   * Online Resources
     * Agents Portal
     * Download
     * Marketing Resource Center
     * Paperless Policy Delivery
     * Policyholder Self-Service
     * Top of Mind Trends
   * Risk Control
     * Risk Control Consulting Center
     * Safety Net
     * Training
   * Small Business Service Center
   * Training for Marketers, Producers, and CSRs
 * Newsbrief
   * Latest Edition
   * Appetite/IndustriesWhether you want to win new accounts or provide your
     current clients with added protection, get to know our appetite for
     preferred industries and write more business.
   * Billing/Premium AuditWe do everything we can to make billing and premium
     audits as easy and efficient as possible for your clients with online,
     automated, and self-service capabilities, as well as excellent customer
     service.
   * ClaimsWhen claims happen, we know you want partners who are knowledgeable
     and responsive. Our claims team is focused on getting your clients back up
     and running after a loss, protecting their operations, and returning their
     injured workers back to work as soon as medically appropriate.
   * MarketingFrom promoting products and services, to connecting with your
     clients on social media, we understand the importance of advertising your
     agency and we’re here to help.
   * Online ResourcesIt’s your choice. We offer you online tools, services, and
     expertise to save time, and manage your agency operations efficiently.
     Choose from a variety of options and customize your online experience with
     Liberty Mutual. Work your way.
   * ProductsWe offer products that provide the right coverages at the right
     price to meet the needs of your clients, no matter how simple or complex
     their businesses may be.
   * PublicationsLiberty Mutual Insurance is often highlighted in both insurance
     and broad business publications sharing valuable information about the
     insurance industry. Use this content to help you and your clients stay
     informed.
   * Risk ControlNo one wants to experience an accident or loss — especially one
     that could be avoided. Our risk control consultants can help your customers
     protect their business risks — employees, property, and operations. Our
     practical recommendations can help keep their businesses running safely and
     smoothly.
   * Training/ResourcesEnhance your product knowledge and skill set with our
     professional development training programs and helpful resources.
 * I want to…
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NEWSBRIEF


DECEMBER 7, 2021

Training/Resources

NATIONAL ADVISORY COUNCILS HELP SHAPE 2022 PRIORITIES

December 7, 2021

Tyler Asher is president of independent agent distribution, leading Safeco
personal lines and Liberty Mutual business lines.

 

Independent agents are at the center of everything we do. Our success depends on
your success, and feedback and collaboration are essential to how we deliver a
best-in-class agent experience.

 

The Advisory Council process is one of the most important ways we collect that
feedback and collaborate on the topics that are most pressing for our agency
partners. The robust, yearlong process includes several regional and
committee-level meetings where groups of dedicated agents come together with
Liberty Mutual and Safeco leaders to discuss the challenges and opportunities we
are collectively facing. The process ultimately culminates in the National
Advisory Council (NAC).

 

For the first time this year, both the Safeco and Liberty Mutual business lines
NAC events took place in the same week – offering a holistic view of the ways we
can improve the agent experience as a collaborative IA distribution
organization. Both groups addressed topics spanning from product to claims,
underwriting to technology. The outcome is a set of registry items put forth by
each council as a roadmap for the coming year, and a commitment from us to make
progress on those items.

 

As we look forward to 2022, the process has helped shape our priorities. Across
Safeco and business lines, those priorities are focused on three key areas:

 * Increasing the speed in which we update existing products and bring new,
   competitve products to market
 * Continuing our technology transformation, with a focus on modernizing our
   quoting platforms
 * Improving the underwriting and claims experience to ensure agents and our
   mutual customers receive the best possible service from our team

Safeco NAC president and owner of Mountain State Agency Alliance, Kristin
Garlow, offered her perspective on how the advisory council process benefits all
agents:

 

“The advisory council offers an opportunity for open dialogue and transparent
discussion. We tackle difficult topics, provide insights into changing market
conditions, and bring together agent feedback from across the country to advise
on a go-forward strategy. I’m encouraged by the positive change that has been
brought about during my tenure and know the NAC will continue to guide us
forward for years to come.”

 

Jerry Heming, Liberty Mutual business lines NAC president and director of
commercial lines at Van Meter Insurance, reflected on our past successes and the
opportunities we have together going forward:

 

“As a long-time member of the advisory council, it’s been a great privilege to
serve in the presidency role during a time of transformation. In 2020, the
feedback provided by the advisory council was imperative to Liberty Mutual’s
COVID response. As we continue to navigate a market in flux, the council will
remain a central force for leading business lines into the future. I look
forward to seeing many of the positive changes we’ve influenced come to fruition
in 2022 and beyond.”

 

Thank you to Kristin and Jerry for your service this year, and to each advisory
council member for your dedication to a process that benefits thousands of
agents appointed with Liberty Mutual and Safeco.

 

All agents are encouraged to participate by providing feedback and can do so by
reaching out directly to a council member. Directories of Regional and National
Advisory Council members are available on the Liberty Mutual Agents Portal. We
appreciate your continued partnership and look forward to another year of growth
and progress, together.

 

Stay well,

 

Tyler Asher

Tyler Asher is president of independent agent distribution, leading Safeco
personal lines and Liberty Mutual business lines.   Independent agents are at
the center of everything we do. Our success depends on your success, and
feedback and collaboration are essential to how we deliver a best-in-class agent
experience.   The Advisory Council process is one…

Claims

ALACRITY SOLUTIONS JOINS THE WATER MITIGATION VENDOR PROGRAM

December 7, 2021

Whether it’s a burst pipe or a leak in the roof after a heavy rain, a water loss
can be a disruptive event for your clients. That’s why we’ve made enhancements
to the small commercial water mitigation vendor program to deliver an even
better customer and agent claims experience.

 

Partnerships

 

In order to provide better coverage and more capacity for water mitigation
services, we’ve added a new vendor partner – Alacrity Solutions. A third-party
administrator for water mitigation vendors, Alacrity Solutions provides
oversight for a network of more than 2,500 independent operators and
franchise-based services across the country, many of which are locally owned,
community businesses. You can reach a representative from Alacrity Solutions by
calling 888-291-7508.

 

We continue to work with our existing partner, Paul Davis Restoration, too. A
franchise-based provider offering water mitigation and insurance contracting
services since 1966, Paul Davis Restoration provides nationwide coverage through
more than 300 offices across the country. You can reach a representative from
Paul Davis Restoration by calling 844-865-0334.

 

For your clients’ water mitigation needs, please reach out to Alacrity Solutions
or Paul Davis Restoration directly.

 

Why recommend a preferred Emergency Mitigation Services (EMS) vendor?

 

Partnerships with program vendors ensure a mutual commitment to taking care of
our customers in a timely, cost-effective and professional manner. In addition,
we provide a greater service to our customers when we can recommend a
professional EMS company that helps them get back in business sooner.

 

Refer a local water mitigation provider

 

With the addition of Alacrity Solutions as a preferred program vendor, we are
now accepting referrals for qualified local water mitigation service providers.
Referrals will be screened to ensure the vendor meets the high standards set by
both Liberty Mutual and Alacrity Solutions. If a vendor meets the qualifications
for the program, the vendor may be added to the list of program participants
under Alacrity Solutions. To refer a water mitigation service vendor, please
email vendormanagementclaims@libertymutual.com with the contractors’
information.

Whether it’s a burst pipe or a leak in the roof after a heavy rain, a water loss
can be a disruptive event for your clients. That’s why we’ve made enhancements
to the small commercial water mitigation vendor program to deliver an even
better customer and agent claims experience.   Partnerships   In order to…

Training/Resources

NATIONAL ADVISORY COUNCILS HELP SHAPE 2022 PRIORITIES

December 7, 2021

Tyler Asher is president of independent agent distribution, leading Safeco
personal lines and Liberty Mutual business lines.

 

Independent agents are at the center of everything we do. Our success depends on
your success, and feedback and collaboration are essential to how we deliver a
best-in-class agent experience.

 

The Advisory Council process is one of the most important ways we collect that
feedback and collaborate on the topics that are most pressing for our agency
partners. The robust, yearlong process includes several regional and
committee-level meetings where groups of dedicated agents come together with
Liberty Mutual and Safeco leaders to discuss the challenges and opportunities we
are collectively facing. The process ultimately culminates in the National
Advisory Council (NAC).

 

For the first time this year, both the Safeco and Liberty Mutual business lines
NAC events took place in the same week – offering a holistic view of the ways we
can improve the agent experience as a collaborative IA distribution
organization. Both groups addressed topics spanning from product to claims,
underwriting to technology. The outcome is a set of registry items put forth by
each council as a roadmap for the coming year, and a commitment from us to make
progress on those items.

 

As we look forward to 2022, the process has helped shape our priorities. Across
Safeco and business lines, those priorities are focused on three key areas:

 * Increasing the speed in which we update existing products and bring new,
   competitve products to market
 * Continuing our technology transformation, with a focus on modernizing our
   quoting platforms
 * Improving the underwriting and claims experience to ensure agents and our
   mutual customers receive the best possible service from our team

Safeco NAC president and owner of Mountain State Agency Alliance, Kristin
Garlow, offered her perspective on how the advisory council process benefits all
agents:

 

“The advisory council offers an opportunity for open dialogue and transparent
discussion. We tackle difficult topics, provide insights into changing market
conditions, and bring together agent feedback from across the country to advise
on a go-forward strategy. I’m encouraged by the positive change that has been
brought about during my tenure and know the NAC will continue to guide us
forward for years to come.”

 

Jerry Heming, Liberty Mutual business lines NAC president and director of
commercial lines at Van Meter Insurance, reflected on our past successes and the
opportunities we have together going forward:

 

“As a long-time member of the advisory council, it’s been a great privilege to
serve in the presidency role during a time of transformation. In 2020, the
feedback provided by the advisory council was imperative to Liberty Mutual’s
COVID response. As we continue to navigate a market in flux, the council will
remain a central force for leading business lines into the future. I look
forward to seeing many of the positive changes we’ve influenced come to fruition
in 2022 and beyond.”

 

Thank you to Kristin and Jerry for your service this year, and to each advisory
council member for your dedication to a process that benefits thousands of
agents appointed with Liberty Mutual and Safeco.

 

All agents are encouraged to participate by providing feedback and can do so by
reaching out directly to a council member. Directories of Regional and National
Advisory Council members are available on the Liberty Mutual Agents Portal. We
appreciate your continued partnership and look forward to another year of growth
and progress, together.

 

Stay well,

 

Tyler Asher

Tyler Asher is president of independent agent distribution, leading Safeco
personal lines and Liberty Mutual business lines.   Independent agents are at
the center of everything we do. Our success depends on your success, and
feedback and collaboration are essential to how we deliver a best-in-class agent
experience.   The Advisory Council process is one…

Products

EARN UP TO $100 PER POLICY BEFORE IT’S TOO LATE!

December 7, 2021

Getting ready to set up your out-of-office reply for the holidays? Not so fast!
There’s still time to receive an extra Instant Incentives™ spin for every farm,
inland marine and business owner’s policy you issue through Dec. 31, 2021 –
that’s up to $100 per policy! Get spinning before it’s too late.

 

Not enrolled in Instant Incentives yet? Visit the Instant Incentives enrollment
page to get started.

Getting ready to set up your out-of-office reply for the holidays? Not so fast!
There’s still time to receive an extra Instant Incentives™ spin for every farm,
inland marine and business owner’s policy you issue through Dec. 31, 2021 –
that’s up to $100 per policy! Get spinning before it’s too late.   Not enrolled…

Risk Control

PROTECTING OUR SYSTEMS FROM CYBER ATTACKS

December 7, 2021

Hackers are targeting the personal and financial data that passes through online
quoting and rating systems – and the credentials you use to log in to those
systems are a common starting point for these attacks.

 

What you need to do                                            

The best way to reduce the impact of credentials theft is to reset your password
regularly – at minimum every 90 days, and immediately after a staff member
leaves your agency. Other tactics recommended for safeguarding data on the
systems you use:

 * Avoid sharing passwords among staff as this increases the risk and impact of
   a data breach.
 * Never use the same user ID and password for multiple systems.
 * Always keep the email address and phone number associated with your account
   up-to-date.
 * Safeguard your user IDs and passwords – and never post them where they can be
   seen, such as on sticky notes or in spreadsheets.
 * Learn about common social engineering ploys – methods hackers use to gain
   your trust and compromise the security of your systems.

What we’re doing

Earlier this year, we required agencies to reset their passwords for our systems
– something we’ll continue to require periodically.

 

In a couple of months, we’ll start rolling out multi-factor authentication for
agency log-ins – a security feature that will make our systems much more secure.
Note that all agency log-ins will require multi-factor authentication in the
near future.

 

Multi-factor authentication will make it nearly impossible to share IDs and
passwords, so we’re strongly advising agencies to create unique credentials for
their staff and update them regularly. To obtain your own unique ID, contact
your agency administrator.

Hackers are targeting the personal and financial data that passes through online
quoting and rating systems – and the credentials you use to log in to those
systems are a common starting point for these attacks.   What you need to do
                                            The best way to reduce the impact of
credentials theft is to…

Training/Resources

UPDATES TO AUTO IN ECLIQ® SIMPLE™

December 7, 2021

Doing business with us is even easier with eCLIQ Simple. Check out this recent
change:

 * Comprehensive and collision coverage are no longer automatically added when
   quoting auto new business in eCLIQ Simple. Get an initial baseline quote at a
   lower price and then work with your client to add the coverages they need.

Learn more about this change.

Doing business with us is even easier with eCLIQ Simple. Check out this recent
change: Comprehensive and collision coverage are no longer automatically added
when quoting auto new business in eCLIQ Simple. Get an initial baseline quote at
a lower price and then work with your client to add the coverages they need.
Learn more…


IN CASE YOU MISSED IT


FEBRUARY 23, 2016

 * Claims New! Claims Adjuster Notes Now Available


MARCH 8, 2016

 * Claims Infrared Cameras Streamline the Property Claims Process
 * Online Resources Save Time and Paper – Encourage Customers to Enroll in
   ePolicy Delivery


MARCH 22, 2016

 * Products Umbrella: Are Your Clients Adequately Covered?
 * Products Growth Opportunity: Inland Marine
 * Claims 1 million claims resolved annually: How experience helps deliver
   superior claims outcomes


APRIL 5, 2016

 * Appetite/Industries What We’re Writing: Construction
 * Risk Control Be Prepared for Flood Season
 * Risk Control Training Sessions to Reduce Claims Frequency and Severity


APRIL 19, 2016

 * Products Niche Market Opportunities with Open Programs
 * Online Resources Access the Info you Need Online Easily


MAY 1, 2016

 * Claims Nurse Case Managers Help Achieve Better Outcomes
 * Marketing Small Business Pandora Mixtape Sponsored by Liberty Mutual


MAY 24, 2016

 * Training/Resources Benefits of Small Business Service Center
 * Marketing What’s Your Business Personality?


JUNE 8, 2016

 * Products Specialty Lines Business Solutions
 * Claims Agent Claims Satisfaction on the Rise
 * Risk Control Be Prepared for Hurricane Season


JUNE 21, 2016

 * Products Additional Coverage at No Charge for Umbrella Customers
 * Appetite/Industries Restaurant Industry Opportunities


JULY 19, 2016

 * Appetite/Industries Retail Opportunities on Every Block
 * Marketing Grow Your Business With Social Media


AUGUST 23, 2016

 * Appetite/Industries Prospecting Medical Offices?


SEPTEMBER 6, 2016

 * Risk Control Protect Against Wildfire Threats
 * Publications Liberty Mutual in the News


SEPTEMBER 20, 2016

 * Appetite/Industries Specialized Solutions for Food and Beverage Manufacturing
 * Publications Liberty Mutual Insurance in the News


OCTOBER 4, 2016

 * Products Umbrella Insurance Can Make the Critical Difference
 * Tools for Your Business New Look: eCLIQ Quote Proposal


OCTOBER 25, 2016

 * Appetite/Industries Coverage Needs as Unique as Their Business
 * Online Resources New CI Download Guide
 * Publications Liberty in the News


NOVEMBER 10, 2016

 * Risk Control Enhanced Risk Control Website
 * Billing/Premium Audit New Self-Service Payment Capability
 * Publications Materials to Share With Clients


NOVEMBER 28, 2016

 * Appetite/Industries Coverages Built for Manufacturing
 * Products Share This Cyber Quiz
 * Products Specialized Solutions Worth a Second Look
 * Publications The Importance of Insurance Checkups


DECEMBER 20, 2016

 * Products Umbrella: A Smart Business Coverage
 * Appetite/Industries Take Advantage of Wholesale Industry Opportunity
 * Marketing Grow your agency with digital expertise


JANUARY 5, 2017

 * Products New Product Guide for Small Businesses
 * Appetite/Industries What We’re Writing: A New Customized Report
 * Appetite/Industries We’ve Got a Big Appetite
 * Agent Broker Resources, Training/Resources Account Rounding Tool
 * Online Resources Small Business = Big Opportunity!


JANUARY 24, 2017

 * Appetite/Industries Interested in Writing Optometrists?
 * Products Expanded Excess Liability Coverages


FEBRUARY 7, 2017

 * Products Test Your Package Policy Knowledge
 * Appetite/Industries Coverage for Dental Offices
 * Online Resources Save an Hour a Day


FEBRUARY 23, 2017

 * Risk Control Commercial Auto Conversations
 * Products Inland Marine Love
 * Agent Broker Resources, Training/Resources New HR Risk Management Services
   for Public Entities


MARCH 7, 2017

 * Products Find the Perfect Package Product
 * Risk Control Hail and Tornado Safety Plans
 * Products Insurance for Governmental Entities
 * Marketing New Advertising Materials


MARCH 23, 2017

 * Appetite/Industries New Industry Prospecting Tools
 * Online Resources Go Digital and Start Saving


APRIL 6, 2017

 * Products Preferred Pricing for Workers Compensation
 * Risk Control Be Prepared for a Data Breach
 * Marketing Channel the Power of Digital Marketing


APRIL 18, 2017

 * Products BOP Enhancements Make it Easier to Grow Your Book
 * Appetite/Industries Architect Growth Opportunity


MAY 9, 2017

 * Products Set Your Clients Up for Success
 * Claims Get Help to Customers Faster
 * Claims New WC Resource to Share with Clients


JUNE 8, 2017

 * Appetite/Industries Law Firm Prospecting Resources
 * Online Capabilities Faster, Easier Premium Audits
 * Claims Manage Emerging Risks


JULY 11, 2017

 * Appetite/Industries Prospecting Materials at Your Fingertips
 * Risk Control The State of Safety Report
 * Risk Control Promote Tornado and Hail Safety
 * Claims Drive Faster Processing for Auto Claims


AUGUST 8, 2017

 * Risk Control Commercial Auto Conversations
 * Products Expanded Coverage for Contractors Equipment
 * Appetite/Industries Prospecting Resources for Commercial Painters     


SEPTEMBER 12, 2017

 * Products Cyber Coverage for BOPs
 * Products Miscellaneous Professional Liability Coverage
 * Billing/Premium Audit Automatic Payment Option Using Credit/Debit Card
 * Online Resources Agents’ Portal Reference Guide


SEPTEMBER 28, 2017

 * Appetite/Industries Prospecting Resource: Carpenters
 * Products Product Guide
 * Risk Control Promote Hurricane Safety


OCTOBER 10, 2017

 * Risk Control Wildfire Preparedness
 * Online Resources eCLIQ® Endorsement Enhancements
 * Appetite/Industries New Prospecting Resources


OCTOBER 24, 2017

 * Helping You Succeed Coming Soon – Small Business Saturday®
 * Agent Broker Resources Training for Customer Service Representatives
 * Products Cyber Liability Resources to Share


NOVEMBER 7, 2017

 * Agent Broker Resources Training for New Producers
 * Online Capabilities eCLIQ® Enhancement: Flexible Renewal Navigation
 * Products Workers Compensation Updates
 * Risk Control Help Make the Roads Safer (for All)


NOVEMBER 28, 2017

 * Risk Control Be Prepared for Winter Threats
 * Claims Managing Claims Fraud
 * Appetite/Industries Manufacturing Industry Fact Sheet
 * Products Product Highlights Enhancements


DECEMBER 12, 2017

 * Training/Resources CE Credit Opportunities Jan-March
 * Claims, Online Resources Faster, Easier Claim Reporting
 * Products Your Choice for WC
 * Products Farm Product Solutions


JANUARY 8, 2018

 * Products Test Your Package Policy Knowledge
 * Risk Control What’s Driving Losses?
 * Products Grow Your Book
 * Appetite/Industries Prospecting Resources for Key Industries


JANUARY 23, 2018

 * Products Faster Quotes for Contractor’s Equipment
 * Risk Control New Training Opportunities for Clients
 * Billing/Premium Audit Connect with Local Audit Contacts


FEBRUARY 6, 2018

 * Products Accurately Estimate Commercial Auto Premiums
 * Training/Resources A New Player on Your Side
 * Training/Resources CE Credit Opportunities April-June
 * Claims Responding to Disaster Together


MARCH 13, 2018

 * Online Resources Check Out Our New Look
 * Agent Broker Resources Expand Your Social Media Presence
 * Online Resources Deliver Policies How You Want
 * Billing/Premium Audit Help Clients Prepare for WC Audits


MARCH 27, 2018

 * Publications We Strive to Put You First
 * Marketing Educate Your Clients with New Shareable Content
 * Risk Control Promote Tornado Safety
 * Training/Resources Training for New Producers and CSRs


APRIL 10, 2018

 * Products New and Improved Coverage for Autos
 * Risk Control Help Your Clients Protect Their Drivers
 * Products Write WC in eCLIQ® – in a Flash
 * Products Get the Latest on Inland Marine
 * Online Resources Get to Know Our Products


APRIL 24, 2018

 * Products Farms Need Umbrellas Too
 * Online Resources Faster Quotes for Contractor’s Equipment
 * Risk Control Distracted Driving Awareness Month
 * Training/Resources CE Credit Opportunities: July – September


MAY 8, 2018

 * Training/Resources One Stop for Training
 * Online Resources Exercise Your Industry Expertise
 * Risk Control Promote Hail Safety
 * Online Resources Provide the Convenience They Want


MAY 22, 2018

 * Appetite/Industries Know What We Are Writing
 * Risk Control Be Prepared for Hurricane Season
 * Online Resources Faster Quoting
 * Claims Managing Opioid Use in WC Claims


JUNE 12, 2018

 * Appetite/Industries Whip Up the Right Coverage
 * Products The Ins and Outs of General Liability
 * Online Resources Do You Like Saving Time?
 * Training/Resources Ramp Up Your CSRs Fast


JUNE 26, 2018

 * Products New Auto Coverage in More States
 * Appetite/Industries BOP Appetite
 * Training/Resources Join Us for a Coffee Break
 * Risk Control Top 10 Workplace Injuries


JULY 24, 2018

 * Online Resources Faster BOP Quotes
 * Products Top 10 Reasons for an Umbrella Policy
 * Training/Resources Learn New Ways to Automate Your Agency
 * Products Get the Latest on Inland Marine


AUGUST 23, 2018

 * Appetite/Industries Prospect Industrial Equipment Manufacturers
 * Products Miscellaneous Professional Liability
 * Online Resources Easy Access to Key Contacts
 * Training/Resources CE Credit Opportunities (Oct – Dec)


SEPTEMBER 11, 2018

 * Products, Training/Resources Offer More Liability Coverage
 * Products Inland Marine is More than Just Builder’s Risk
 * Training/Resources Commercial Basics On Demand


SEPTEMBER 25, 2018

 * Online Resources, Training/Resources New! Recorded Coffee Break Webinars
 * Products Get to Know Our Products
 * Training/Resources CE Credit Opportunities (Oct – Dec)


OCTOBER 10, 2018

 * Products It’s National Cybersecurity Awareness Month 
 * Products Get to Know Our Systems
 * Training/Resources New Producer and CSR Development Programs – January 2019


OCTOBER 25, 2018

 * Other Joining Forces to Serve You Better
 * Products, Risk Control Is Your Clients’ Data Secure?
 * Online Resources The Easiest Way to Write WC
 * Products Get the Latest on Inland Marine
 * Training/Resources CE Credit Opportunities (Jan – Mar)


NOVEMBER 8, 2018

 * Online Resources Have You Heard How We’re Helping You Succeed?
 * Products Errors and Omissions for Manufacturers
 * Products We Want to Write Hobby Farms*
 * Training/Resources New Producer and CSR Development Programs – January 2019


NOVEMBER 29, 2018

 * Products Extra Liability Protection for Contractors
 * Appetite, Appetite/Industries We Want to Write Optical Goods Stores
 * Risk Control Focus on Safety Newsletters
 * Online Resources Start Saving Time with ACORD® eDocs


DECEMBER 18, 2018

 * Billing/Premium Audit New pay-as-you-go billing option
 * Appetite/Industries Prospect plastic goods manufacturers
 * Products Get to know inland marine
 * Billing/Premium Audit Help clients prepare for WC audits


JANUARY 29, 2019

 * Billing/Premium Audit Pay-As-You-Go Billing is Here!
 * Marketing Need social media content?
 * Products What’s your inland marine mix?
 * Training/Resources Learn at your own pace


FEBRUARY 12, 2019

 * Claims Thank you, independent agents.
 * Products Commercial property rates are pushing higher.
 * Risk Control New Training Opportunities for Clients
 * Training/Resources eCLIQ® and Agents’ Portal Training


FEBRUARY 26, 2019

 * Appetite/Industries We want to write religious organizations
 * Products Are you a workers comp whiz?
 * Products Top inland marine classes and solutions
 * Training/Resources CE credit opportunities April – June


MARCH 12, 2019

 * Training/Resources New Producer and CSR Development Programs – May 2019
 * Risk Control Promote tornado safety
 * Training/Resources Boost your business over a coffee
 * Claims Delivering peace of mind to policyholders


MARCH 26, 2019

 * Publications Great things come in 2s.
 * Appetite/Industries Let’s write habitational businesses.
 * Products Get more coverage for builder’s risks.
 * Risk Control Top 10 workplace injuries


APRIL 11, 2019

 * Appetite/Industries New small business appetite guide.
 * Marketing Be the next Agent for the Future™.
 * Products Bigger, better coverage for builder’s risks.
 * Risk Control Distracted driver awareness month.
 * Training/Resources Boost your inland marine smarts over coffee.


APRIL 23, 2019

 * Appetite/Industries Grow your food/beverage manufacturing book
 * Marketing Do you have hard-to-place risks?
 * Training/Resources Get to know eCLIQ® and our Agents’ Portal
 * Risk Control Be prepared for flood season
 * Training/Resources CE credit opportunities (July – Sept)


MAY 7, 2019

 * Products Small business owners want it.
 * Claims New small commercial claims phone number.
 * Marketing Insurance articles to share.
 * Risk Control Stand down to prevent construction-related falls.
 * Training/Resources Grow your business with builder’s risk.


MAY 21, 2019

 * Marketing Agents drive positive change.
 * Products 3 reasons to write builder’s risk with us.
 * Training/Resources Want to save time at work?


JUNE 4, 2019

 * Products How does Your Way Pay™ work?
 * Products Commercial Surety 101 for small business.
 * Risk Control Be prepared for hurricane season.
 * Online Resources Faster, easier premium audits.
 * Risk Control See us at the 2019 ASSP Safety Conference.


JUNE 18, 2019

 * Appetite/Industries Build your book with nondurable goods wholesalers.
 * Products Let’s grow farm business together.
 * Training/Resources Quickly ramp up your CSRs.
 * Risk Control Extinguishing the threat of wildfires.
 * Training/Resources Get expert tips in 20 minutes


JULY 16, 2019

 * Marketing Dispelling myths about millennial consumers.
 * Products Find new opportunities to write Inland Marine.
 * Training/Resources Thirsty for agency growth and improved retention?
 * Risk Control Risk control resources at your fingertips.
 * Training/Resources Continuing education opportunities (Oct – Dec).


AUGUST 8, 2019

 * Appetite/Industries Grow your book with accounting and bookkeeping firms.
 * Billing/Premium Audit Five Easy Steps to Your Way Pay™ Success.
 * Products Write a BOP eight times faster.
 * Training/Resources Boost your business in 20 minutes!


AUGUST 22, 2019

 * Products Fuel your growth by leading with workers compensation.
 * Appetite/Industries Build your book with metal goods and machinery
   manufacturers.
 * Training/Resources Training for new producers and CSRs.
 * Products Service and Supply bonds
 * Online Resources Save time writing workers compensation.


SEPTEMBER 10, 2019

 * Marketing, Training/Resources Increase revenue 15% with successful marketing.
 * Online Resources, Products Get builder’s risk quotes faster.
 * Marketing A virtual warehouse of marketing materials.
 * Training/Resources Boost your business in 20 minutes!


SEPTEMBER 24, 2019

 * Products Motor vehicle dealer bonds
 * Products Now’s the time to write small workers compensation.
 * Marketing Boost your agency’s brand awareness and increase retention.
 * Training/Resources Want to save more time at work?


OCTOBER 8, 2019

 * Risk Control eRisk Hub® Cyber Risk Management Portal
 * Marketing Do you know how your website is performing?
 * Products Get inland marine information, anytime, anywhere.
 * Products Boost your business on a coffee break.


OCTOBER 22, 2019

 * Marketing How to engage Millennial insurance consumers online
 * Risk Control National Cybersecurity Awareness Month
 * Online Resources Use eCLIQ® and grow your agency
 * Products Get contractor’s equipment quotes faster
 * Training/Resources See what’s new with Your Way Pay™!


NOVEMBER 5, 2019

 * Marketing COMING SOON: Independent Agent Giving
 * Online Resources New eBonding platform
 * Agent Broker Resources, Marketing Instant Incentives™ is now more rewarding.
 * Billing/Premium Audit, Online Resources Premium Audit eReport… an easy,
   time-saving win!
 * Training/Resources Producer and CSR Development Programs


NOVEMBER 19, 2019

 * Marketing The Decade of Good Deeds – The countdown begins
 * Products Quote scheduled property online in minutes
 * Appetite/Industries, Risk Control Ready your retail clients for the holiday
   season
 * Marketing, Risk Control Small Business Saturday®
 * Marketing Side hustles are on the rise for millennials
 * Marketing How does your agency stack up online?


DECEMBER 3, 2019

 * Products Commercial property rates continue to rise
 * Marketing One more month of double spins!
 * Risk Control Be prepared for winter weather.
 * Marketing Does your agency have a newsletter?


DECEMBER 17, 2019

 * Marketing The clock is ticking
 * Claims Why you need Liberty Mutual for WC Claims
 * Training/Resources Exciting updates to our Agent Learning Center
 * Products Agent and Broker Bonds
 * Training/Resources Take a coffee break with us


JANUARY 21, 2020

 * Marketing 20 insurance leaders to watch in 2020
 * Appetite/Industries Interactive small business appetite guide
 * Products New inland marine eCLIQ® guidelines
 * Appetite/Industries 12 target segments for 2020
 * Training/Resources Learn about our Agent Giving Program
 * Training/Resources Boost your productivity at the office


FEBRUARY 4, 2020

 * Appetite/Industries Win with fabricated metals manufacturers
 * Marketing Make More Happen™ applications due Feb. 16!
 * Online Resources, Products Quote a BOP faster than ever
 * Risk Control, Training/Resources New training opportunities for clients
 * Products Contractor bonds


FEBRUARY 18, 2020

 * Appetite/Industries We’re hungry for food and beverage manufacturers
 * Training/Resources Find the right marketing training program!
 * Marketing Apply for Change Agents™ Fighting Hunger
 * Billing/Premium Audit, Online Resources Billing self-service on the Agents’
   Portal
 * Training/Resources Insurance Industry Trends and Key Classes to Target


MARCH 3, 2020

 * Appetite/Industries Grow your book with industrial equipment manufacturers
 * Claims Telemedicine: Rapid care for injured workers
 * Marketing Double spins ends March 31!
 * Marketing News you can use – now on all your favorite social media channels!
 * Training/Resources Register soon: Agent development programs


MARCH 17, 2020

 * Appetite/Industries Get paid more for writing workers compensation
 * Training/Resources New virtual, self-paced marketing training
 * Marketing Here are the 17 Make More Happen™ winners
 * Training/Resources Flexible solutions for property on the move
 * Training/Resources Have time for a professional development snack?


MARCH 31, 2020

 * Appetite/Industries 3 reasons to write farm with us
 * Appetite/Industries Bring on your plastic and rubber goods manufacturers
 * Risk Control Tornado and hail storms: A growing threat
 * Training/Resources New Research: Show Millennials Your Value
 * Products Errors and omissions coverage


APRIL 14, 2020

 * Training/Resources What level marketer are you? Take the quiz!
 * Products Learn about the benefits of writing inland marine
 * Marketing Member Madness is upon us!
 * Training/Resources Master high-impact marketing tactics with our new training
   options


APRIL 28, 2020

 * Products Inland marine goes beyond builder’s risk
 * Claims Understanding subrogation
 * Marketing Smart marketing tactics for time-constrained agencies
 * Appetite/Industries What’s your custom target markets IQ?
 * Risk Control Hurricane season is upon us


MAY 12, 2020

 * Online Resources Staying connected to clients during office closures
 * Products Inland marine COVID-19 impact and response
 * Appetite/Industries Ready to dabble in durable goods wholesalers?
 * Online Resources Check out our updated small business appetite guide
 * Training/Resources Improve your selling skills in just 20 minutes per week!


MAY 26, 2020

 * Risk Control Builder’s risk: Protecting the jobsite
 * Risk Control Commercial umbrella rates are trending up
 * Training/Resources Have 20 minutes? Learn how inland marine can help you
   build your book
 * Billing/Premium Audit Extended to June 15: Billing leniency
 * Billing/Premium Audit Pay-as-you-go billing is more important than ever


JUNE 9, 2020

 * Products Old MacDonald had a farm quote: e-C-L-I-Q®
 * Appetite/Industries Set your sights on nondurable goods wholesalers
 * Products Flexible and comprehensive solutions for property on the move
 * Marketing Apply for a $10,000 grant to a nonprofit
 * Training/Resources How to quote inland marine in eCLIQ®


JUNE 23, 2020

 * Products Cash rewards for farm are here!
 * Industries Build your book on a foundation of concrete contractors
 * Risk Control Risk control services to share with your clients
 * Marketing Send Independence Day greetings with this free digital card


JULY 7, 2020

 * Products Double spins on all products!
 * Products New inland marine info to get your wheels turning
 * Risk Control Water, the new fire in commercial construction
 * Training/Resources Let’s grow farm together!


JULY 21, 2020

 * Appetite/Industries New farm resources ripe for picking
 * Online Resources Help inland marine clients reopen and return to work safely
 * Products Make a bundle with workers compensation and Your Way Pay™!
 * Appetite/Industries Take charge of your growth with electrical contractors


AUGUST 4, 2020

 * Appetite/Industries Essential tools for cultivating new farm business
 * Marketing Tour our revamped YouTube channel
 * Marketing New virtual classes: Learn Google analytics, Adwords and more
 * Training/Resources Go where the fish are biting: Custom target markets


AUGUST 18, 2020

 * Products Clients experiencing project delays? They could save big with inland
   marine
 * Appetite/Industries Hit pay dirt with excavation and grading contractors
 * Appetite/Industries Write vineyards and wineries with us!
 * Products Don’t forget: Double spins on all products!
 * Training/Resources Get 10% off industry-leading training for CSRs, producers
   and marketers
 * Risk Control Wildfires are on the rise


SEPTEMBER 1, 2020

 * Risk Control An important layer of protection for farm
 * Online Resources Everything you need to know about service and supply bonds
 * Products It’s easier than ever to quote inland marine in eCLIQ®
 * Products The simplest way to write BOP and auto
 * Appetite/Industries Set your sights on custom target markets
 * Training/Resources Brush up on your selling and retention skills in just 20
   minutes per week!


SEPTEMBER 15, 2020

 * Appetite/Industries Want to save time and achieve higher hit ratios?
 * Products Writing farm in eCLIQ® keeps getting easier
 * Appetite/Industries Get in on the ground floor with flooring contractors
 * Training/Resources Join our coffee break and get expert tips for using eCLIQ®


SEPTEMBER 29, 2020

 * Products Double spins are sticking around!
 * Appetite/Industries We’re hungry for farm – feed us with eCLIQ®
 * Marketing 2 tools for building client trust


OCTOBER 13, 2020

 * Products Get the latest on inland marine
 * Appetite/Industries Bring home the bacon with habitational risks
 * Risk Control Cybersecurity risks are skyrocketing
 * Appetite/Industries eCLIQ® Simple™ is open for business … owner’s policies


OCTOBER 27, 2020

 * Risk Control Quoting a BOP in eCLIQ® Simple™? Add cyber!
 * Training/Resources Keep your competitive edge with these 20-minute webinars
 * Marketing Send Halloween greetings with this free digital card


NOVEMBER 10, 2020

 * Products Finish the year strong with proven classes in eCLIQ®
 * Appetite/Industries Introducing the enhanced farm property extension
   endorsement
 * Appetite/Industries Get on a roll with non-residential LROs
 * Training/Resources Keep your competitive edge with these 20-minute webinars


DECEMBER 1, 2020

 * Appetite/Industries Dairy farms – an opportunity worth milking
 * Training/Resources Boost your production in eCLIQ® quickly and efficiently
 * Appetite/Industries Your roadmap to Your Way Pay™ success!
 * Training/Resources Sharpen your skills with free training courses


DECEMBER 15, 2020

 * Appetite/Industries Go for the green with custom target markets
 * Appetite/Industries Why round out package accounts with workers comp?
 * Marketing Expand your network of potential customers


JANUARY 5, 2021

 * Training/Resources New webinars that help you grow
 * New farm resources ripe for picking
 * Set your sights on nondurable goods wholesalers


FEBRUARY 16, 2021

 * Billing/Premium Audit New self-service billing platform
 * Products Inland marine double spins are back in play
 * Training/Resources February’s featured training courses


MARCH 2, 2021

 * Billing/Premium Audit Two new eCLIQ® Simple™ enhancements


MARCH 16, 2021

 * Products New! Product pages to help you sell and grow
 * Training/Resources Updates to auto and BOP in eCLIQ® Simple™
 * Products Farm ACORD® application now available
 * Products Introducing exterior photo inspections
 * Products Double Instant Incentives spins end March 31


APRIL 6, 2021

 * Marketing There’s a new product page for every line you write
 * Other Snag your package deal!
 * Products Multiple states: Introducing the refreshed Liberty Mutual® Small
   Commercial Umbrella
 * Risk Control Improving the auto signed forms request process
 * Other Business lines communicable disease exclusion
 * A smoother Agent Learning Center experience


APRIL 20, 2021

 * Claims Are you sending your loss runs requests to the right place?


MAY 4, 2021

 * Training/Resources Updates to Auto and BOP in eCLIQ® Simple™
 * Training/Resources MI: Improving the auto signed forms request process


MAY 18, 2021

 * Training/Resources Webinar Series starts tomorrow: Adapting to 2020’s impact
 * Marketing Spice up your social media with these ready-to-go posts


JUNE 1, 2021

 * Products As life gets back on track, train your sights on inland marine
 * Training/Resources Updates to auto and BOP in eCLIQ® Simple™
 * Training/Resources Security enhancement update


JUNE 15, 2021

 * Appetite/Industries New industry pages on the Agents’ Portal
 * Training/Resources New! Introducing the Business Insurance Training Series
 * Training/Resources Updates to Auto and BOP in eCLIQ® Simple™


JULY 6, 2021

 * Online Resources The Agents’ Portal has that new car smell
 * Training/Resources Multiple states: Introducing the refreshed Liberty Mutual®
   Small Commercial Umbrella
 * Products Have you heard the news? We’re extending higher WC commissions
   through the end of the year
 * Online Resources Updates to Auto in eCLIQ® Simple™
 * Marketing You showed you care, even when you couldn’t be there


JULY 20, 2021

 * Products Multiple states: Cyber suite for BOP in eCLIQ® is coming soon
 * Training/Resources Webinar next week: Adapting to 2020’s impact on cyber
   security


AUGUST 3, 2021

 * Products Multiple states: Cyber suite is now available for BOP in eCLIQ®
 * Online Resources, Training/Resources Connect with local agents and you could
   win $25!
 * Online Resources Updates to auto and BOP in eCLIQ® Simple™


AUGUST 17, 2021

 * Products Higher property value-ups
 * Risk Control Cyber crime’s on the rise. Take steps to protect your agency
 * Online Resources, Training/Resources Deadline soon: LinkedIn regional groups
   sweepstakes


SEPTEMBER 7, 2021

 * Online Resources Instant access to certificates of insurance – coming soon!
 * Billing/Premium Audit Uncashed BOP refunds will be reissued as credit


SEPTEMBER 21, 2021

 * Online Resources 2 actions you can take to help clients prepare for
   hurricanes
 * Training/Resources Updates to auto and BOP in eCLIQ® Simple™


OCTOBER 5, 2021

 * Products Earn up to $100 per policy – 3 eligible products!
 * Products Multiple states: Introducing the refreshed Liberty Mutual® Small
   Commercial Umbrella
 * Products It’s Cybersecurity Awareness Month! Are your clients protected?
 * Training/Resources Things just got easier! Paperless one-click option is here


OCTOBER 19, 2021

 * Products Which businesses need cyber protection?
 * Marketing Honoring 200 years of service
 * Training/Resources New underwriting assistant points of contact
 * Training/Resources Updates to auto and BOP in eCLIQ® Simple™
 * Training/Resources ACV clarification


NOVEMBER 2, 2021

 * Products Multiple states: A special delivery is just around the corner
 * Products Multiple states: Introducing the refreshed Liberty Mutual® Small
   Commercial Umbrella
 * Products Multiple states: Cyber suite is now available for BOP in eCLIQ®
 * Training/Resources Updates to auto and BOP in eCLIQ® Simple™


NOVEMBER 16, 2021

 * Products Multiple states: The next generation of motor cargo has arrived
 * Products Exclusive new benefits for your cyber suite clients
 * Products There’s still time to earn up to $100 per policy
 * Risk Control Protect your agency with our Agents E&O Program
 * Training/Resources Updates to auto and BOP in eCLIQ® Simple™

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