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GENERAL POLICIES




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Payment / Return / Cancellation Policies
Payment / Return / Cancellation Policies
 * General Policies
 * Cancellation, Non-Refundable Items
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Payment / Return / Cancellation Policies
General Policies
 * Cancellation. All cancellation/transfer requests must be submitted via
   e-mail.
 * Payment. Prepayment is required on all orders. WorldatWork accepts payment in
   U.S. dollars by check, or credit card (Discover [U.S.], American Express,
   MasterCard or Visa, wire transfer). Make checks payable to WorldatWork.
 * Taxes. All products are subject to state and local tax as applicable. 
 * Account Credit. Credit on the account is valid for two years unless
   stipulated otherwise in a separate agreement. Credits not used within two
   years are deemed to be a contribution to ongoing WorldatWork research and
   related programs that support the profession.
 * Variability. Information, registration, policies, prices, and fees are
   subject to change without notice.

Cancellation, Non-Refundable Items

Cancellation


 * All cancellation/transfer requests must be submitted via e-mail.



Non-refundable items
The following products are nonrefundable:


 * Hardcopy books
 * Download books
 * Printed course materials
 * Subscription-based products (e.g., WorldatWork Salary Budget Survey)

Courses and Exams

Classroom and Virtual Classroom


 * Please refer to the table below on cancellation eligibility. Course fees
   become nonrefundable and nontransferable once you access the course online
   portal.



Cancellation Email Receipt Cancellation Eligibility

More than 30 calendar days before the course start date.

Receive a full refund, account credit, or transfer to another course or learner.


15-30 calendar days before the course start date.

Receive account credit or transfer to another course or learner.


14 or fewer calendar days before the course start date.

Fees are not refundable or transferrable.


E-learning


 * Course fees become nonrefundable and nontransferable 30 days after purchase
   or once you access the course online portal. 



Immersion Programs


 * This policy applies to the Executive Compensation Immersion Program,
   Compensation Immersion Program, and Global Compensation Immersion Program
 * Please refer to the table below on cancellation eligibility. Course fees
   become nonrefundable and nontransferable once you access the course online
   portal.



Cancellation Email Receipt Cancellation Eligibility

More than 30 calendar days before the course start date.

Receive a full refund, account credit, or transfer to another course or learner.


15-30 calendar days before the course start date.

Receive account credit or transfer to another course or learner.


14 or fewer calendar days before the course start date.

Fees are not refundable or transferrable.


Exams


 * Exam fees become nonrefundable and nontransferable 30 days after purchase. 



Membership

 * Individual membership fees are nonrefundable after purchase.
 * Please see full membership policies on the Membership Policies page.



Conferences

 * Please refer to the table below on cancellation eligibility. For transfer
   requests, the registration rate difference will apply depending on the
   membership status of the new registrant.



Cancellation Email Receipt Cancellation Eligibility

More than 30 calendar days before the conference start date.

Receive a full refund, account credit or transfer to another registrant.


30 or fewer calendar days before the conference start date.

Fees are not refundable or transferrable.


 * Please see full conference policies on the Event Policies page.



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