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URL: https://view.enews.united.com/?qs=fe881b6dc49468b45b210f4489b75b864527f4d31663cc73eb23307d7de37b7430adadf9af90fbf4476eae9d3ad0...
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Submission: On April 15 via api from US — Scanned from DE

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Text Content

We put our customers and employees first. View Online

MileagePlus #  XXXXX106
 



MileagePlus # XXXXX106
 

MileagePlus # XXXXX106
 



  Dear Barbara,

Of all the things that make me proud of our team at United Airlines, I'm most
proud of the culture we've built around the safety of our employees and
our customers.

Safety is our highest priority and is at the center of everything we do.

Unfortunately, in the past few weeks, our airline has experienced a number of
incidents that are reminders of the importance of safety. While they are all
unrelated, I want you to know that these incidents have our attention and have
sharpened our focus.

Our team is reviewing the details of each case to understand what happened and
using those insights to inform our safety training and procedures across all
employee groups. This is in addition to some changes that were already planned,
including an extra day of in-person training for all pilots starting in May and
a centralized training curriculum for our new-hire maintenance technicians.
We're also dedicating more resources to supplier network management.

We empower our team to speak up and raise their hand if they see something
wrong. You can be confident that every time a United plane pulls away from the
gate, everyone on our team is working together to keep you safe on your trip.

In the past few years, we've done a lot at United to build a new culture,
improve our business and earn your trust. I'm confident that we'll learn the
right lessons from these recent incidents and continue to run an operation that
puts safety first and makes our employees and customers proud.

Thank you for flying United, and I hope to see you onboard soon.

Sincerely,  

 

Scott Kirby
CEO
United Airlines

 



 

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