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PRODUCT OVERVIEW

SurveyMonkey is built to handle every use case and need. Explore our product to
learn how SurveyMonkey can work for you.

SURVEYMONKEY

Get data-driven insights from a global leader in online surveys.

INTEGRATIONS

Integrate with 100+ apps and plug-ins to get more done.

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Build and customize online forms to collect info and payments.

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Create better surveys and spot insights quickly with built-in AI.

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Purpose-built solutions for all of your market research needs.

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NET PROMOTER SCORE

Measure customer satisfaction and loyalty for your business.

CUSTOMER SATISFACTION

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WEBSITE FEEDBACK

Get actionable insights to improve the user experience.

CONTACT INFORMATION

Collect contact information from prospects, invitees, and more.

EVENT REGISTRATION

Easily collect and track RSVPs for your next event.

EVENT FEEDBACK

Find out what attendees want so that you can improve your next event.

EMPLOYEE ENGAGEMENT

Uncover insights to boost engagement and drive better results.

MEETING FEEDBACK

Get feedback from your attendees so you can run better meetings.

360-DEGREE EMPLOYEE EVALUATION

Use peer feedback to help improve employee performance.

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UNIVERSITY INSTRUCTOR EVALUATION

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PRODUCT TESTING

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Best practices for using surveys and survey data

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Our blog about surveys, tips for business, and more.

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Tutorials and how to guides for using SurveyMonkey.

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 * Products
   
   PRODUCT OVERVIEW
   
   SurveyMonkey is built to handle every use case and need. Explore our product
   to learn how SurveyMonkey can work for you.
   
   SURVEYMONKEY
   
   Get data-driven insights from a global leader in online surveys.
   
   INTEGRATIONS
   
   Integrate with 100+ apps and plug-ins to get more done.
   
   SURVEYMONKEY FORMS
   
   Build and customize online forms to collect info and payments.
   
   SURVEYMONKEY GENIUS
   
   Create better surveys and spot insights quickly with built-in AI.
   
   MARKET RESEARCH SOLUTIONS
   
   Purpose-built solutions for all of your market research needs.
   
   INDUSTRIES
   
   HEALTHCARE
   
   EDUCATION
   
   TECHNOLOGY
   
   GOVERNMENT
   
   FINANCIAL SERVICES
   
   SEE MORE INDUSTRIES
   
   ROLES
   
   MARKETING
   
   CUSTOMER EXPERIENCE
   
   PRODUCT
   
   HUMAN RESOURCES
   
   RESEARCH
   
   SEE MORE ROLES
   
   USE CASES
   
   ONLINE POLLS
   
   REGISTRATION FORMS
   
   EMPLOYEE FEEDBACK
   
   EVENT FEEDBACK
   
   CUSTOMER SATISFACTION
   
   SEE MORE USE CASES

 * Templates
   
   NET PROMOTER SCORE
   
   Measure customer satisfaction and loyalty for your business.
   
   CUSTOMER SATISFACTION
   
   Learn what makes customers happy and turn them into advocates.
   
   WEBSITE FEEDBACK
   
   Get actionable insights to improve the user experience.
   
   CONTACT INFORMATION
   
   Collect contact information from prospects, invitees, and more.
   
   EVENT REGISTRATION
   
   Easily collect and track RSVPs for your next event.
   
   EVENT FEEDBACK
   
   Find out what attendees want so that you can improve your next event.
   
   EMPLOYEE ENGAGEMENT
   
   Uncover insights to boost engagement and drive better results.
   
   MEETING FEEDBACK
   
   Get feedback from your attendees so you can run better meetings.
   
   360-DEGREE EMPLOYEE EVALUATION
   
   Use peer feedback to help improve employee performance.
   
   COURSE EVALUATION
   
   Create better courses and improve teaching methods.
   
   UNIVERSITY INSTRUCTOR EVALUATION
   
   Learn how students rate the course material and its presentation.
   
   PRODUCT TESTING
   
   Find out what your customers think about your new product ideas.
   
   SEE ALL TEMPLATES

 * Pricing

 * Enterprise

 * Resources
   
   RESOURCE CENTER
   
   Best practices for using surveys and survey data
   
   CURIOSITY AT WORK BLOG
   
   Our blog about surveys, tips for business, and more.
   
   HELP CENTER
   
   Tutorials and how to guides for using SurveyMonkey.
   
   CUSTOMERS
   
   How top brands drive growth with SurveyMonkey.


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 * Suomi
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 * 中文(繁體)

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 * Overview

 * Terms of Use

 * Governing Services Agreement

 * Service-Specific Terms

 * Privacy Basics

 * Privacy Notice
   
   1. Introduction
   
   2. Personal Data we collect and the sources
   
   3. How we use the Personal Data we collect
   
   4. How we share or disclose Personal Data
   
   5. Data Retention
   
   6. Personalized marketing and cookies
   
   7. Security
   
   8. Minors
   
   9. Data Transfers
   
   10. Who is my data controller?
   
   11. Your rights
   
   12. Changes to our Privacy Notice
   
   13. Information specific to other services

 * Cookies

 * Cookies Used on Survey Pages

 * Acceptable Uses Policy

 * Security

 * General

DID YOU KNOW?

63% of people consider a company's privacy and security history before using
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PRIVACY NOTICE

Versions:

July 15, 2024 (current)February 15, 2024November 1, 2023September 22, 2023August
1, 2023June 15, 2023October 10, 2022August 16, 2021July 1, 2021November 2,
2020August 6, 2020July 7, 2020November 20, 2019September 26, 2019January 2,
2019April 11, 2018

LAST UPDATED: July 15, 2024


1. INTRODUCTION

1.1 Scope

This Privacy Notice applies to all the products, services, websites and apps
offered by SurveyMonkey Inc., SurveyMonkey Europe UC, SurveyMonkey Brasil
Internet Ltda., SurveyMonkey Netherlands B.V., and other SurveyMonkey affiliates
(collectively “SurveyMonkey”), except where otherwise noted. The services
include SurveyMonkey, SurveyMonkey Apply, SurveyMonkey Audience, SurveyMonkey
Rewards, SurveyMonkey Contribute, Wufoo, TechValidate, GetFeedback Direct, and
GetFeedback Digital. We refer to those products, services, websites, and apps
collectively as the “services” in this notice. Unless otherwise noted in your
contract, our services are provided by SurveyMonkey Inc. inside of the United
States, by SurveyMonkey Brasil Internet Ltda. inside of Brazil, and by
SurveyMonkey Europe UC everywhere else.

US residents: Please visit our Region Specific Privacy Notice for more
information on our privacy practices specific to individual states. 

This Privacy Notice does not apply to personal information we collect from our
employees or job applicants in their capacity as employees or candidates.
Employees and candidates should refer to our Employee Privacy Notice or
Candidate Privacy Notice, respectively.

1.2 Quick Links

 * If you want to identify your data controller please see the “Who is my data
   controller?” section below.

 * For a quick snapshot of how SurveyMonkey treats personal information see our
   Privacy Basics.


2. PERSONAL DATA WE COLLECT AND THE SOURCES


2.1 WHAT DO WE MEAN BY 'PERSONAL DATA'?

References in this Privacy Notice to data, personal information, or information,
are all references to Personal Data. Personal Data means information relating to
a living individual (a "Data Subject") who is, or can be, reasonably identified
from the information, either alone or in conjunction with other information.


2.2 WHO DO WE COLLECT DATA ABOUT?

We group consumers or businesses into the following categories:

 * Creator: the business or consumer that holds an account within a SurveyMonkey
   service that either directly creates surveys, forms, applications, or
   questionnaires or that can collaborate, commenting, or review surveys, forms,
   applications, or questionnaires within an account.
 * Respondent: the individual that receives a survey, form, application, or
   questionnaire powered by a SurveyMonkey service.
 * Panelist: the individual that uses Contribute or Rewards to take surveys sent
   by SurveyMonkey on behalf of Creators, or an individual that receives surveys
   through a third party panel provider. Privacy information specific to
   panelists can be found in our Contribute Privacy Notice, Rewards Privacy
   Notice, and Third Party Panel Privacy Notice.
 * Visitor: you are just visiting one of our websites because you are curious, 
   have been invited to review a survey as a guest, or you have heard about us
   from our marketing and sales channels!


2.3 TYPES OF PERSONAL DATA WE COLLECT

(a) Contact information.

You might provide us with your contact information (for example: name or email
address), whether through use of our services, a form on our website, an
interaction with our sales or customer support team, or a response to one of
SurveyMonkey’s own surveys or forms.

(b) Cookie information.

We use first party and third party cookies and tracking services that employ
cookies and page tags (also known as web beacons) to collect data about visitors
to our websites. This data includes usage and user statistics. Emails sent by
SurveyMonkey or by users through our services also include page tags that allow
the sender to collect information about who opened those emails and clicked on
links in them. We provide more information on cookies in our Cookies Notice.

(c) Customer support information.

We collect information submitted through our Customer Support portal, such as
name, email, and message text. We also record the content of Customer Support,
Customer Success, and Sales calls.

(d) Usage information.

We collect usage information about you whenever you interact with our websites
and services. This includes which webpages you visit, what you click on, when
you perform those actions, what language preference you have, what you buy and
so on.

(e) Device and browser data.

We collect information from the device and application you use to access our
services. Device data mainly means your IP address, operating system version,
device type, device ID/MAC address, system and performance information,
andbrowser type, and other device, network and browser signals. If you are on a
mobile device we also collect the UUID for that device. We also infer your
geographic location based on your IP address.

(f) Event data.

Like most websites today, our web servers keep log files that record data each
time a device accesses those servers. The log files contain data about the
nature of each access, including originating IP addresses, internet service
providers, the files viewed on our site (e.g., HTML pages, graphics, etc.),
operating system versions, device type and timestamps.

(g) Referral information.

If you arrive at a SurveyMonkey website from an external source (such as a link
on another website or in an email) or have been invited to review a survey as a
guest, we record information about the source that referred you to us.

(h) Integration data.

We collect information from third parties with whom SurveyMonkey enables
integrations in order to allow you to use both services.

(i) Account information.

 * Registration information.
   * You need a SurveyMonkey account before you can use SurveyMonkey services.
     When you register for an account, we collect your first and last name,
     username, password and email address.Billing information.
     If you make a payment to SurveyMonkey, we require you to provide your
     billing details, a name, address, email address and financial information
     corresponding to your selected method of payment (e.g., a credit card
     number and expiration date or a bank account number). If you provide a
     billing address, we will regard that as the location of the account holder
     to determine the SurveyMonkey entity with whom you contract and the sales
     tax, if applicable, to be applied to your purchase.
 * Account settings.
   * You can set various preferences and personal details on pages like your
     account settings page (or on your account settings page for our other
     products as applicable). These may include, for example, your default
     language, time zone and communication preferences (e.g., opting in or out
     of receiving marketing communications from SurveyMonkey).

(j) Address book information.

We may allow you to import email addresses and other contact information into an
Address Book so you can easily invite people to take your surveys or fill in
your form via our collectors. We do not use this data for our own purposes or to
contact anyone, except at your direction.

(k) Survey/form/application data.

We store your survey/form/application data (questions and responses) for you and
provide analysis tools for you to use with respect to this data.

(l) First party profile information.

When you sign up for our services you are asked to provide us with information
about yourself and to give us more detailed insights into who you are. If you
are in a SurveyMonkey Enterprise account this may include providing your photo
so your administrator(s) and colleagues can identify you.

(m) Third party profile information.

We may combine information about you from third party sources (such as LinkedIn,
ZoomInfo, and other data brokers) with information we hold about you to create a
user profile.


3. HOW WE USE THE PERSONAL DATA WE COLLECT

 * 3.1 Creator
   
   We process Personal Data about you as a Creator where:
   
    * You have consented;
    * We need to fulfill our contractual responsibility;
    * We have a legitimate interest; and
    * We have a legal obligation.
   
   3.1.1 Consent
   
   We rely on your consent to process the following data elements:
   
   (a) Cookies and similar technology.
   
    * We or third party data and advertising platforms that we work with collect
      data from and advertising cookies, page tags, mobile identifiers and IP
      addresses. We use this data to infer users’ common identities across
      different services and multiple devices. We may do so, for instance, to
      tailor ads, personalize marketing, to enable us to determine the success
      of our advertising campaigns and to improve upon them. You can withdraw
      your consent at any time.
    * These third party data and advertising platforms may sometimes use data
      that we provide to them in order to improve their technologies and their
      ability to match common devices to users.
    * To learn more about interest-based advertising and how to opt-out of it,
      please see our Cookies Notice in Section 6. By clearing your cookies in
      your browser settings, you will no longer see personalized messages in
      this way but you continue to see ads over the internet that are not based
      on the information you provided to SurveyMonkey. Depending on your
      geographic location you can also withdraw your consent using our
      in-product cookie management tools.
   
   (b) Contact information.
   
    * We use contact information to respond to your inquiries, send you
      information as part of the services, and send you marketing information.
      In jurisdictions where opt-in is required, we will only send you marketing
      materials based on your consent.
   
   3.1.2 Contract 
   
   We collect and use the following data elements on the basis that we have to
   use this information in order to fulfill our contract with you: 
   
   (a) Account information.
   
    * We need to use your account information to run your account, provide you
      with services, bill you for our services, resolve disputes such as
      chargebacks and refund requests, provide you with customer support, and
      contact you or your organization about your service or account. These
      communications are of a transactional nature (e.g., service-related
      announcements, billing-related matters, changes to our services or
      policies, a welcome email when you first register). You cannot opt out of
      these communications since they are required to provide our services to
      you.
    * We may also use billing information in aggregate to adjust or manage
      pricing at the individual level or across all service users.
   
   (b) Customer support information.
   
    * We will use information submitted through our Customer Support emails,
      chats, or phone calls, such as name, email, and message content, in order
      to provide you with customer support.
   
   (c) Usage information.
   
    * We use data about how you use our services and how our services are
      performing to ensure that we’re meeting our service-level agreements
      (SLAs) or other contractual obligations to you.
   
   (d) Device and browser data.
   
    * We use device data both to troubleshoot problems with our service and to
      make improvements to it. We will also use this data to facilitate account
      verification and sign in and to enforce our password sharing and security
      policies. We collect this to help us improve your service experience
      through a specific device/browser by optimizing how the website looks in a
      particular browser, how your screen brightness affects your experience and
      to ensure the service operates optimally and as it should on different
      devices and browsers.
   
   (e) Integration data.
   
    * We collect and use information from third parties and integration
      partners, where applicable to one of our services, to:
      * Ensure you can sign-up to our service from a third party integration
        like Facebook/LinkedIn/Microsoft/Google/SSO;
      * Ensure you can use our service in conjunction with other services.
    * See further information here on our API partners – for other SurveyMonkey
      services see below or on the website for that service.
   
   (f) Survey questions and survey responses.
   
    * We use machine learning techniques on survey data in order to provide
      users with useful statistics and more relevant insights from the data they
      have collected using our services. For example, if you have used open text
      questions in a survey, our machine learning may provide you with useful
      insights into sentiment and/or the trends in responses to that question in
      our Analyze survey tool. You have a choice as regards whether or not to
      use some of these features. For further information see our Respondent
      Section.
   
   (g) Aggregated or de-identified survey questions and responses.
   
    * We use aggregated or de-identified information to provide users with
      useful benchmarking statistics and more relevant insights from the data
      they have collected using our services.
    * We also use this data to enforce our agreements, where applicable.
   
   3.1.3 Legitimate interests
   
   We process your personal information in the following categories of data for
   legitimate interests pursued by us. We have undertaken to ensure that we
   place clear limitations on each of these uses so that your privacy is
   respected and only the information necessary to achieve these legitimate aims
   is used. 
   
   (a) Contact information.
   
    * Where consent is not required, we use contact information to send you
      marketing information based on our legitimate interests for as long as you
      do not opt out. You can opt out of marketing communications at any time by
      clicking on the “unsubscribe” link in emails or changing the relevant
      setting on your My Account page.
   
   (b) Customer support information.
   
    * We may use information provided to our Customer Support, Customer Success,
      and Sales teams such as name, email, and message content to train machine
      learning models to better predict customer support question type, provide
      answers, generate insights about customer support trends, and to improve
      our Customer Support for you. This data is de-identified where possible.
   
   (c) Usage information.
   
    * We use information about how you use our services to improve our services
      for you and all users and to make recommendations to you and your
      organization about our other services.
    * For example: We collect information about the types of
      surveys/forms/applications you create (e.g., HR surveys), the types of
      plans you purchase and your account transactional behavior to build a
      profile about you so as to help direct you and your organization to other
      relevant features and services we offer and to optimize user experience,
      for example by making recommendations to you or your organization.
    * We may also use usage information such as levels and nature of activity in
      your account and number of responses you are receiving to personalize the
      features and services we highlight for you and your organization in our
      Sites, improve user experience and to make recommendations to you and your
      organization about our services through our sales and marketing efforts.
   
   (d) Event data.
   
    * We use events contained in log data for many different business purposes
      to include:
      * To create new services, features, content or make recommendations.
      * To track behavior at the aggregate/de-identified level to identify and
        understand trends in the various interactions with our services.
      * To fix bugs and troubleshoot product functionality.
      * To investigate security issues.
    * For example: Your IP address is used to determine where an
      unknown/unauthorized access may have occurred in your account (abuse
      monitoring).
   
   (e) First party information.
   
    * We process other aspects of your account information (like the personal
      information you provide about your job, your job title, and your marketing
      preferences) as well as information obtained from public sources, to
      provide you with a personalized experience and relevant and useful
      marketing information as well as to make other product, feature and
      service recommendations to you and your organization to optimize the use
      of the services we offer (where permitted by law). 
    * You can object to us using your information as described above but in some
      cases, our ability to fully and properly provide our services to you may
      be impacted if you do not want us to collect or use the above data.
      Furthermore, if you are a SurveyMonkey Enterprise account holder, your
      organization controls some of the data which you include in your profile
      and they can also edit or remove that information through the primary
      administrator(s) of that account.
   
   (f) Third party information.
   
    *  We combine information about you from third party sources (such as
      LinkedIn and ZoomInfo) with information we hold about you to create a user
      profile, which will help us to make our sales and marketing efforts more
      relevant to you and to personalize and improve your service experience.
   
   (g) Referral information.
   
    * We use referral information to track the success of our integrations and
      referral processes.
   
   (h) End page data.
   
    * If you use our survey tool, depending on the package you are on and the
      settings you have selected, your Respondents may reach the standard survey
      end page on completion of a survey. The end page is part of the
      SurveyMonkey website. We may include our own research surveys and polling
      on this end page. These surveys are optional for any Respondent to take or
      skip.
   
   (i) De-identified Device Data.
   
    * We use aggregated or de-identified Device Data to extract usage patterns
      and to improve our services.
   
   (j) De-identified Survey Data.
   
    * We use machine learning techniques on aggregated or de-identified survey
      questions and responses to understand usage and improve our services.
   
   3.1.4 Legal Obligation.
   
   (a) To respond to legal requests, we may need to use and disclose information
   we hold about you. If we receive a subpoena or other legal request, we may
   need to inspect the data we hold to determine how to respond.
   
   (b) We may also use usage data, event data, and aggregated or (where
   possible) de-identified survey questions and responses:
   
    * To enforce our agreements where applicable;
    * To investigate security issues;
    * To prevent or address potentially unlawful activities; and
    * To screen for and prevent undesirable or abusive activity. For example, we
      have automated systems that screen content for phishing activities, spam,
      and fraud under our Acceptable Uses Policy.

 * 3.2 Respondent
   
   We process Personal Data about you as a Respondent where:
   
    * We need to fulfill our contractual responsibility to deliver the services
      to the Creator of the survey;
    * We have a legitimate interest; and
    * We have a legal obligation.
   
   3.2.1 Contract
   
   (a) Contact information.
   
    * We only use contact information to respond to an inquiry on behalf of a
      Customer if you, as a Respondent, contact us.
   
   (b) Cookies.
   
    * We use required cookies to ensure the operation of a Creator’s survey,
      form, application, or other SurveyMonkey product. These cookies are used
      to ensure that all aspects of the survey operate appropriately and
      optimally. For more information please read our Cookies section below and
      our Respondent Cookies Notice.
    * Examples: We use page tags to allow the email sender (for a survey or form
      for example) to measure the performance of email messaging and to learn
      how to improve email deliverability and open rates. We also use cookies to
      ensure a respondent can only take a survey once (where the Creator has set
      this function) and to track completion rates of surveys.
    * After completion of a survey, in most cases, you will be redirected to our
      website and treated as a website visitor where other cookies may be used
      so you should read our Website Visitor section if this is of interest to
      you.
   
   (c) Device and browser data.
   
    * We use device data both to troubleshoot problems with our service and to
      make improvements to it. 
    * We use your device and browser data to provide our services to the
      Creator. For example: your IP address is used to ensure that you do not
      complete the same survey, form, application or questionnaire twice if the
      creator has included settings to avoid this (ballot stuffing).
   
   (d) Inferred geographic location.
   
    * We also may infer your geographic location based on your IP address. This
      allows Creators to filter responses by inferred geographic location. Note:
      we do not collect precise (GPS) location. 
   
   (e) Event data.
   
    * We use event data for many different business purposes including the
      following:
      * To create and improve services, features, content or make
        recommendations;
      * To track behavior at the aggregate/de-identified level to identify and
        understand trends in the various interactions with our services; and
      * To fix bugs and troubleshoot product functionality.
   
   (f) Third parties and integration data.
   
    * We will collect and use information from third parties and integration
      partners to facilitate Creators in sending
      surveys/forms/applications/questionnaires to you.
   
   (g) Survey response data.
   
    * SurveyMonkey may use first party machine learning or third party
      artificial intelligence tools on data around the type of survey the
      Creator has sent you, the question type, survey responses (at an
      aggregated and de-identified/pseudonymized level only), and device and
      event data associated with responses to  fulfill our contract with
      Creators and provide Creators with useful and relevant insights from the
      data they have collected using our services. Specifically, we use machine
      learning on survey data to help Creators by:
      * identifying trends in their responses; 
      * ongoing training of models to optimize responses; 
      * making product recommendations and providing guidance on which products
        and services work best in different scenarios (For an example of this
        check out how SurveyMonkey Genius works here);
      * Extracting and analyzing usage patterns, for example, we might identify
        when respondents prefer multiple choice versus open text questions and
        make predictive response suggestions when certain question types are
        selected. We might also use this data to help improve analysis of
        responses;
      * undertaking personalization for survey Creators; 
      * improving user experience (for example, by collecting and using device
        and browser information from Respondents to improve how our survey
        service operates on those devices and in those browsers or by altering
        questions to match the responses being provided by a Respondent); and
      * identify insightful data trends (which do not disclose Personal Data)
        and make recommendations to Creators based on those trends.
    * A Creator has some controls over how we use responses and may have
      opted-out of applying machine learning to responses where it is linked to
      a specific product feature in some cases. 
   
   3.2.2 Legitimate Interests
   
   We process your personal information in the following categories of data for
   legitimate interests pursued by us. We have undertaken to ensure that we
   place clear limitations on each of these uses so that your privacy is
   respected and only the information necessary to achieve these legitimate aims
   is used.
   
   (a) Usage information.
   
    * We use information about how you use our services to improve our services
      for you and all users and to make recommendations to our customers about
      usage of our services.
    * For example: We collect information about the types of questions you
      answer. This data will be aggregated and/or de-identified where possible,
      so we can examine patterns in terms of respondent preferences when
      submitting responses. We collect and use all this data to help us improve
      our product so that questions are easier to answer and to help improve the
      completion rates on surveys/forms.
    * We will also use information such as the type of survey, form,
      questionnaire or application that you answered to personalize products we
      show you on completion of a survey and to understand trends in our service
      adoption. See more about Customizing Survey End Page here).
   
   (b) Responses (in aggregated and/or de-identified form).
   
    * To build new product features.
   
   (c) Inferred geographic location.
   
    * We may infer your geographic location based on your IP address to produce
      aggregated data around Respondent location trends. We will use this
      information to compare and look at trends on how our service operates and
      how you interact with surveys, on different browsers and devices. Note: we
      do not collect precise (GPS) location.
   
   (d) Email Address.
   
    * Depending on your geographic location, we may share your email address in
      hashed form with marketing vendors to present personalized advertisements
      such as display, videos, and content on the web or connected devices. You
      can opt out via this portal.
   
   (e) Customer support information.
   
    * We may use information provided to our Customer Support, Customer Success,
      and Sales teams such as name, email, and message content to train machine
      learning models to better predict customer support question type, provide
      answers, generate insights about customer support trends, and to improve
      our Customer Support for our Customer. This data is de-identified where
      possible.
   
   3.2.3 Legal Obligation
   
   (a) To respond to legal requests, we may need to disclose information we hold
   about you. If we receive a subpoena or other legal request, we may need to
   inspect the data we hold to determine how to respond.
   
   (b) We may also use usage data, event data, and aggregated or de-identified
   survey questions and responses:
   
    * To enforce our agreements where applicable;
    * To investigate security issues;
    * To prevent or address potentially unlawful activities; and
    * To screen for and prevent undesirable or abusive activity . For example,
      we have automated systems that screen content for phishing activities,
      spam, and fraud under our Acceptable Uses Policy.

 * 3.3 Visitor
   
   We process Personal Data about you as a Visitor where:
   
    * You have consented;
    * We need to fulfill our contractual responsibility;
    * We have a legitimate interest; and
    * We have a legal obligation.
   
   In some cases, as a former website visitor, we may not have any personal
   information about you (for example if you have not interacted with our site
   or have cleared your cookies).
   
   3.3.1 Consent
   
   When you have consented, we collect and use the following information about
   you:
   
   (a) Contact Information.
   
    * We use contact information to respond to your inquiries or send you
      information about our services, either where you have agreed to this at
      the point of providing your information or where you operate in a business
      which may be interested in our services and for as long as you do not
      opt-out. opt-out of this marketing at any time.
   
   (b) Cookies and similar technology.
   
    * We or third party data and advertising platforms that we work with may use
      or combine multiple technologies, such as non-required cookies, page tags,
      mobile identifiers and IP addresses to infer users’ common identities
      across different services and multiple devices such as tablets, browsers,
      and mobile phones. We may do so to tailor ads to users, personalize
      marketing, to enable us to determine the success of our advertising
      campaigns and to improve upon them. We use this data to personalize online
      marketing campaigns to be relevant to you and your interests in our
      services. You can withdraw your consent at any time on our Cookie Banner.
      * If you do not want SurveyMonkey to use this information to serve you
        targeted ads about our services, you may indicate your preferences at
        https://www.aboutads.info, https://preferences-mgr.truste.com/ or, if
        you are located in the European Union, at
        https://www.youronlinechoices.eu/. You may continue to receive ads over
        the internet that are not based on information you provided to
        SurveyMonkey.
    * These third party data and advertising platforms may sometimes use data
      that we provide to them in order to improve their technologies and their
      ability to match common devices to users.
   
   3.3.2 Contract
   
   (a) Device and event data.
   
    * We use device data to fix bugs and troubleshoot problems with our service
      and to make improvements to it.
   
   (b) Comments/Content.
   
    * Any comments or content linked to you which you share if you are a guest
      invited to collaborate on a survey.
   
   3.3.3 Legitimate Interest
   
   We also carry out the following processing for legitimate business interests
   pursued by us. We have undertaken to ensure that we place clear limitations
   on each of these uses so that your privacy is respected and only the
   information necessary to achieve these legitimate aims is used.
   
   (a) Third party profile information.
   
    * Where permitted by law, we combine information about you from third party
      sources with information we hold about you to create a user profile, which
      will help us to make our sales and marketing efforts more relevant to you
      and to personalize and improve our marketing/sales campaigns and website
      experience
   
   (b) Email address.
   
    * Depending on your geographic location, we may share your email address in
      hashed form with marketing vendors to present targeted and personalized
      marketing and sales information online. You can opt out via this portal.
   
   (c) Usage information.
   
    * We use information about how you have interacted with our websites to
      improve our website services for you and all users. Some examples relevant
      to you:
      * Examples: We collect information about the webpages you have visited and
        your activity on our sites at an aggregate level. We collect this
        information so that we can track the most visited and most useful parts
        of our website to identify what are our most popular services.
   
   (d) Event data.
   
    * We use event data for many different business purposes including the
      following:
      * To monitor abuse and troubleshoot;
      * To track your preferences and create new services, features, content or
        make recommendations personalized for you;
      * To track behavior at the aggregate/de-identified level to identify and
        understand trends in the various interactions with our services; and
      * To fix bugs and troubleshoot product functionality.
   
   (e) Customer Support information.
   
    * We may use information provided to our Customer Support, Customer Success,
      and Sales teams such as name, email, and message content to train machine
      learning models to better predict customer support question type, provide
      answers, generate insights about customer support trends, and to improve
      our Customer Support. This data is de-identified where possible.
   
   (f) Referral information.
   
    * We use referral information to track the success of our integrations and
      referral processes. For example, if you clicked on an advertisement for
      one of our brands, presented by one of our partners on the web, which
      brought you to one of our websites, we will record this information to
      help us track the success of advertising campaigns.
   
   3.3.4 Legal obligation.
   
   (a) To respond to legal requests, we may need to disclose information we hold
   about you. If we receive a subpoena or other legal request, we may need to
   inspect the data we hold to determine how to respond.
   
   (b) We may also use event data:
   
    * To enforce our agreements where applicable;
    * To prevent potentially illegal activities; and
    * To screen for and prevent undesirable or abusive activity. For example, we
      have automated systems that screen content for phishing activities, spam,
      and fraud under our Acceptable Uses Policy.


4. HOW WE SHARE OR DISCLOSE PERSONAL DATA

4.1 Information you share

Many of our services let you share information with others. Remember that when
you share information publicly, it can be indexable by search engines. Our
services provide you with different options on sharing and deleting your content
but we cannot delete content from search engines so you need to be careful about
information you make public.

4.2 Information we share

We do not share your information or data with third parties outside SurveyMonkey
except in the following limited circumstances:

(a) If you are a Creator that is part of a SurveyMonkey Enterprise or team plan,
your account information and data will be shared with the primary
administrator(s) and your survey data may also be visible to other members in
your team with whom you share your surveys or with whom you collaborate. Your
administrator(s) will be able to view your account data, change your passwords,
suspend, transfer or terminate your account or restrict your settings. Please
refer to your organization’s internal policies if you have questions about this.

(b) If you are the primary administrator of a SurveyMonkey team plan, the team
name and the domain of the email address on your account may be shared with an
individual who has been invited to preview a survey created by one of the
members of your team in order to facilitate their request to join the team. You
can learn more about how to adjust Team Discovery settings here.

(c) If you are part of a SurveyMonkey Enterprise or team plan, your plan’s
administrator(s) can transfer your survey questions and responses to, or share
them with, other members in your team, including your plan’s administrator(s)
themselves.  Your plan’s administrator(s) can also delete your survey questions
and responses.  Your plan’s administrator(s) may also have the ability to make
changes to any aspects of your survey questions and analysis.  Please refer to
your organization’s internal policies if you have questions about this.

(d) If your organization has purchased a SurveyMonkey Enterprise plan and you
are using an email address on a domain owned by your employer or organization
linked to your individual account, you may be asked to migrate to the
SurveyMonkey Enterprise Account and your email address, name and account data
will subsequently be visible to the primary administrator(s) for that account
once you have been migrated. You may be notified in advance of this migration
and given an opportunity to change the email address linked to your account if
you are not using your account for business purposes.

(e) To help us provide certain aspects of our services we use our affiliates and
trusted key partners – in particular, we engage third parties to:

 * facilitate our collectors for sending surveys by email or text to
   Respondents. For email delivery, we use SparkPost and for text/SMS services
   we use Twilio. We share the relevant contact information for respondents
   (email address or phone number as applicable) with these third parties.
 * facilitate Creators in making payments.
 * to facilitate the delivery of certain features, for example if you use the
   “Create a survey using AI” we will send your survey prompts to our AI vendor.
   We recommend that you do not include Personal Data in these prompts but if
   you do they will be shared with the AI vendor. 
 * to detect fraud (to include, for example, performing identify checks or
   verify malicious IPs).
 * deliver and help us track our marketing and advertising content.
 * help us track website conversion success metrics.
 * manage our sales and customer support services to you, including for
   resolving any disputes.
 * We enter into confidentiality and data processing terms with partners to
   ensure they comply with high levels of confidentiality and best practices in
   privacy and security standards and we regularly review these standards and
   practices. You can find more information in our Subprocessor Statement.

(f) On your instructions, we share your information or data if you choose to use
an integration in conjunction with SurveyMonkey services, to the extent
necessary to facilitate that use. See further information here on our API
partners.

(g) We also may have to share information or data for the following purposes:

 * To meet any applicable law, regulation, legal process or enforceable
   governmental request;
 * To enforce applicable policies, including investigation of potential
   violations;
 * To detect, prevent, or otherwise address fraud, security or technical issues;
 * To protect against harm to the rights, property or safety of our users, the
   public or to SurveyMonkey and/or as required or permitted by law; and
 * To facilitate a sale, merger or change in control of all or any part of our
   company or business or in preparation for any of these events.


5. DATA RETENTION

If you are a Creator, we generally do not delete the data in your account as
long as your account is active – you are responsible for and control the time
periods for which you retain this data. You can read about this here for account
use. Here are some exceptions: 

 * If you are a SurveyMonkey Basic (free) user on our platforms and you have not
   engaged with the service actively for some time, we reserve the right to
   delete your account and data in accordance with our data retention policy. 

 * If you have exceeded your response limit as a SurveyMonkey Basic (free)
   account holder, we will delete the overages if you do not upgrade within a
   fixed timeframe. 

We also encourage Creators to actively review their data retention practices in
their account and take care to retain data only as long as is strictly
necessary. 

We also describe the expiry periods for cookies on our websites in our Cookies
Notice. 


6. PERSONALIZED MARKETING AND COOKIES

We and our partners use cookies and similar technologies on our websites. For
more information see our Cookies Notice. For information about cookies used in
our surveys please see Cookies used on Survey Pages. If you are a customer of
SurveyMonkey and separately use cookies or similar technologies in conjunction
with any of our products and services, then you yourself will be responsible for
complying with any laws related to the use of those technologies and this
Privacy Notice is not applicable to that use by you.

You can also choose to remove or disable cookies via your browser settings and,
depending on your geographic location you can withdraw consent to non-essential
cookies using the in-product cookie preferences tool.

You can opt-out from direct marketing in your account and we provide opt-out
options in all direct marketing emails. Finally, if you do not wish to see
personalized marketing content on the web related to our service you can clear
the cookies in your browser settings. See our Help Center article on how to do
this here.

Depending on your geographic location, we may share your email address in hashed
form with marketing vendors to present targeted and personalized marketing and
sales information online. You can opt out via this portal. 


7. SECURITY

We have a security statement related to our self-serve businesses (SurveyMonkey
and Wufoo) available to view here. For information about security related to our
other business lines you can speak to a sales representative by completing the
form here.


8. SAFETY OF MINORS

Our services (including creating and responding to surveys) are not intended for
and may not be used by minors. “Minors” are individuals under the age of 16 (or
under a higher age as provided in certain countries or territories).
SurveyMonkey does not knowingly collect Personal Data from Minors or allow them
to register. If it comes to our attention that we have collected Personal Data
from a Minor, we may delete this information without notice. If you have reason
to believe that this has occurred, please contact customer support.


9. DATA TRANSFERS

Your information and data may be processed in and transferred or disclosed in
the United States and countries in which our affiliates are located and in which
our service providers are located or have servers. You can view a list of these
locations in our EU Data Transfer Statement. You can also read about data that
is stored in our other data centers here in our International Data Center
Overview. We ensure that the recipient of your Personal Data offers an adequate
level of protection, for instance by entering into the appropriate back-to-back
agreements with standard contractual clauses or other transfer mechanisms as
approved by the European Commission or relevant data protection authority.

We have also provided a help article which answers some additional questions
about data transfers to the US.

9.1 EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF,
and the Swiss-U.S. DPF Principles.

SurveyMonkey Inc. has self-certified its compliance under the EU-U.S. Data
Privacy Framework, the UK Extension and the Swiss-U.S. DPF Principles.
SurveyMonkey is committed to subjecting all personal information received from
the European Union (EU) member countries, the United Kingdom, and Switzerland to
the Framework’s applicable Principles. To learn more about the DPF, see
https://www.dataprivacyframework.gov/s.

SurveyMonkey also complies with the onward transfer liability provisions of the
DPF.

When SurveyMonkey receives personal information under the DPF and then transfers
it to a third-party service provider acting as agent on SurveyMonkey's behalf,
SurveyMonkey has certain liability under the DPF if both (i) the agent processes
the information in a manner inconsistent with the DPF and (ii) SurveyMonkey is
responsible for the event giving rise to the damage. In certain situations,
SurveyMonkey may be required to disclose Personal Data in response to lawful
requests by public authorities, including to meet national security or law
enforcement requirements.

With respect to Personal Data received or transferred pursuant to the DPF,
SurveyMonkey is subject to the investigatory and enforcement powers of the U.S.
Federal Trade Commission. Please contact SurveyMonkey as described in Section 11
below if you have any concerns or complaints of any nature. If you have an
unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third party dispute resolution
provider, (free of charge) at https://www.jamsadr.com/dpf-dispute-resolution.

Under certain conditions, more fully described on the DPF website
https://www.dataprivacyframework.gov/s/article/How-to-Submit-a-Complaint-Relating-to-a-Participating-Organization-s-Compliance-with-the-DPF-Principles-dpf,
you may invoke binding arbitration when other dispute resolution procedures have
been exhausted.


10. WHO IS MY DATA CONTROLLER?

If you have provided survey responses, filled out a form, submitted an
application, or provided website feedback to a Creator using SurveyMonkey
services, that Creator is the controller of your data, and SurveyMonkey is the
processor of that data. 

For SurveyMonkey Enterprise account holders, your organization’s primary
administrator controls some basic account level information which you input when
setting up your account like name, email address and profile photo.  

If you have provided survey responses, filled out a form, submitted an
application, or provided website feedback directly to SurveyMonkey, then
SurveyMonkey is the controller and our use of that data is described in our
SurveyMonkey Research Privacy Notice. 

If you are a Creator and have received more responses than your plan allows
(“overage data”), SurveyMonkey is the controller over the overage data until you
change your plan type, or the overage data is deleted in accordance with section
12.4 of our Terms of Use or per the terms of your negotiated contract.

SurveyMonkey is a controller for the account-level data provided by its Creators
and panelists from Contribute and Rewards.  


11. YOUR RIGHTS

You may wish to exercise a right to obtain information about yourself or to
correct, update or delete that information. For more information about these
rights you can read about it here. Some of these rights may be subject to some
exceptions or limitations in local law. Please note your rights and choices vary
depending upon your location. We will take reasonable steps to verify your
identity and we will respond to your request to exercise these rights within a
reasonable time (and in all cases within 30 days of receiving a request) subject
to the below for specific categories of person.

11.1 Apply Applicants

For SurveyMonkey Apply users please see information on how to exercise your
rights here.

 * 11. 2 Creator
   
   Where you hold an account with any SurveyMonkey service, you are entitled to
   a copy of all Personal Data which we hold in relation to you. You also may be
   entitled to request that we restrict how we use your data or object to some
   aspect of our treatment of your data. You can access a lot of your data in
   your own account when you log in. If you want to exercise your rights, please
   contact us here.
   
   Depending on your plan type, SurveyMonkey also enables you to export your own
   response data from our system in a variety of formats so that you can back it
   up or use it with other applications. Alternatively, for assistance in
   exporting you can contact us.

 * 11.3 Respondent
   
   Where you have responded to a survey, form, questionnaire or application sent
   to you by a Creator using a SurveyMonkey service, you will need to reach out
   directly to that individual or organization to discuss managing, deleting,
   accessing, restricting access to or otherwise withdrawing consent for use of
   the information which you provided to them in your responses. SurveyMonkey
   does not control your response data and, accordingly, is not in a position to
   directly handle these requests in relation to that data. If you are having
   difficulties finding this Creator or if you have any other questions after
   reading this Privacy Notice, you can contact us through our support team and
   we will try our best to help you.

 * 11.4 Panelist
   
   If you have created a Rewards or Contribute account with us, you can request
   a copy of your Personal Data, delete your Personal Data, or correct it. 

 * 11.5 Visitor
   
   Where you have visited our website and you want to exercise any of the above
   rights please contact our support team here. Alternatively, if your request
   is for the right to be forgotten as it relates only to our use of cookies you
   can achieve this by clearing the cookies in your browser settings. See our
   Help Center article describing how to do this here.

 * 11.6 Authorized Agent
   
   If you are a third party organization acting on behalf of a data subject (or
   class of data subjects) to exercise data subject rights, we do work with you.
   In this case:
   
    * We ask you to follow our process outlined in this Privacy Notice for
      security reasons so that we can independently verify the Creator (if it is
      a Creator) making any requests to exercise their rights.
    * Where applicable, we directly interact with a Creator’s registered email
      address, because we authenticate users with username and unique password
      and not with other identifying information (e.g., photo ID or similar).
   
   Please do not share other forms of personal identification for data subjects
   with us when submitting requests.

11.7 Other rights and choices

 * For rights and choices specific to US consumers, please refer to our Region
   Specific Privacy Notice. Please note we will take reasonable steps to verify
   your identity and the authenticity of your request as described in that
   Notice.

11.8 Contact

Except as explicitly provided herein, please use the following contact
information for privacy inquiries

SurveyMonkey Inc.
910 Park Pl, Suite 300
San Mateo, California 94403
United States
Or contact us here.

SurveyMonkey Europe UC
Ella House, Suite 40.4
40 Merrion Square East
Dublin 2
D02 NP96
Ireland
Or contact us here.

Data Protection Officer: SurveyMonkey's Data Protection Officer is registered
with the Irish Data Protection Commission.  Contact our DPO at
dpo@surveymonkey.com.
Note that our contact form is the best way to make a rights request with us.

11.9 Complaints

If you are a resident in the European Union and you are dissatisfied with how we
have managed a complaint you have submitted to us, you are entitled to contact
your local data protection supervisory authority. As SurveyMonkey Europe UC
operates its business in Ireland, it operates under the remit of the Irish
Office of the Data Protection Commissioner (see: IDPC Website).


12. CHANGES TO OUR PRIVACY NOTICE

We can make changes to the Privacy Basics and this Privacy Notice from time to
time. We will identify the changes we have made on this page. In circumstances
where a change will materially change the way in which we collect or use your
personal information or data, we will send a notice of this change to all of our
account holders. 


13. INFORMATION SPECIFIC TO OTHER SERVICES

ALTHOUGH THIS NOTICE APPLIES TO ALL OUR SERVICES, IF YOU ARE USING THE BELOW
SERVICES PLEASE CLICK ON THE RELEVANT LINK TO BRING YOU DIRECTLY TO SERVICE
SPECIFIC INFORMATION:

13.1 TechValidate

Our main Privacy Notice applies to our TechValidate users except where the
Privacy Notice specifies a section that is only applicable to our survey tool.

13.1.1 TechFacts

TechFacts are published on an anonymous basis – that is, no Respondent Personal
Information displayed in a TechFact unless your Respondents authorize the use of
their name and company affiliation. You are able to see the individual
respondent’s identity in your account and, if you give a SurveyMonkey employee
permission to view that response, then SurveyMonkey will also see this. However,
we never publish or disseminate this information (unless you explicitly ask us
to do so).

We assign a unique identification number to each TechFact. The ID will appear on
each copy of the TechFact. Our site is designed so that visitors may look up and
view TechFacts without the collection of any personal information (except for
such visitor's internet protocol (IP) address).

13.2 SurveyMonkey Apply

SurveyMonkey Apply is an online application system that helps organizations
collect applications, manage subscriptions and facilitate reviews. Our main
Privacy Notice applies to apply.surveymonkey.com (“SurveyMonkey Apply”) except
where the Privacy Notice specifies a section that is applicable only to our
survey tool. Responses and Respondents in this section are intended as reference
to applicants and their applications for the purposes of use of SurveyMonkey
Apply.
When an applicant submits an application through SurveyMonkey Apply, their login
information can be used for multiple applications across the SurveyMonkey Apply
site.
If you have any questions about your personal information in the context of our
SurveyMonkey Apply service, you can contact us here.

13.3 Wufoo

Our main Privacy Notice applies to our Wufoo users except where the Privacy
Notice specifies a section that is only applicable to our survey tool.

13.3.1 Your control over your form data

We store your form data (form content and responses) for you. You have the
following controls over your form data:

 * Download/backup your form data. We provide you with the ability to export,
   share and publish your form data in a variety of formats. This allows you to
   create your own backups or work with your data offline. See here for data
   exporting instructions.
 * Delete your form data. You can delete your form data (including parts of
   forms, entire forms, and responses to forms) through your account's user
   interface. See here for how to delete form entries.
 * Cancel your Wufoo account. You can cancel your Wufoo account at any time
   through your account management page. Any cancellation of your Wufoo account
   will result in the deletion of your account and all form data stored in it.
   This data cannot be recovered once your account is cancelled. Please be aware
   that we may for a time retain residual information in our backup and/or
   archival copies of our database for up to 90 days.

We would like to emphasize that we will not use your form data to compete with
you, market to your clients, or contact them for any other means of profit. We
will also not sell your form data to anyone.

13.4 GetFeedback Digital (formerly Usabilla)

Our main Privacy Notice applies to our GetFeedback Digital users, except where
the Privacy Notice specifies a section that is only applicable to our survey
tool, or information in this section distinguishes our treatment of data and
information in the case of GetFeedback Digital’s service, in which case this
Section takes precedence.

 * Information about GetFeedback Digital APIs is provided here.
 * Information about GetFeedback Digital partners is provided here.
 * We do not delete customer data unless the customer has instructed us to do
   so. If you request that we delete data within your account or you close your
   account all data is deleted permanently within 6 months. Customers can also
   set a data retention periods between 1-36 months after which data is
   automatically deleted.
 * Sentiment Analysis and other additional machine learning features are
   auto-implemented for all customer accounts and cannot be switched off. If you
   do not wish to collect sentiment on your response data you should avoid use
   of open text response questions. 
 * To adjust your preferences and settings around data and information you must
   be logged into your account and/or can contact GetFeedback Digital’s team at
   privacy@getfeedback.com for assistance or you can read about this more here.
 * To exercise your data rights (as described in our main Privacy NoticeSection
   14 above) you can use our contact form (please specify that this is a
   GetFeedback Digital request) or you can contact GetFeedback Digital’s team at
   privacy@getfeedback.com.

13.5 GetFeedback Direct

Our main Privacy Notice applies to our GetFeedback Direct users, except where
the Privacy Notice specifies a section that is only applicable to our survey
tool, or information in this section distinguishes our treatment of data and
information in the case of GetFeedback Direct's service, in which case this
section takes precedence. If you are part of any of our early adopter programs
our main Privacy Notice will apply to you.

13.5.1 Sentiment Analysis

Sentiment Analysis and other additional machine learning features are
auto-implemented for all customer accounts and cannot be switched off. If you do
not wish to collect sentiment on your response data you should avoid use of open
text response questions. 

13.5.2 Salesforce
GetFeedback Direct is a Salesforce ISVforce partner. If you have created a
GetFeedback Direct account, the registration information you provide will be
disclosed to Salesforce.com, Inc. and will be used by Salesforce.com, Inc.
pursuant to its privacy policy (see Salesforce Privacy Policy). More information
about how to automate emails in GetFeedback Direct using Salesforce is available
here. Information about displaying a Post Chat Survey in Salesforce Chat can be
found here.  

13.5.3 Suppression Lists

You can manage your suppression lists and map these to Salesforce so as to
ensure you comply with unsubscribe requests from your Respondents by following
the steps outlined here. For clarity, we are not responsible for how you manage
your suppression lists.

13.5.4 Contact Us

To exercise your rights (as described in Section 11 of the Privacy Notice),
please contact the GetFeedback Direct support team at help@getfeedback.com.

13.6 Audience

If you are a panelist using our Rewards or Contribute apps, please read the
following notices as they apply to your use of those Services:

 * SurveyMonkey Contribute Privacy Notice
 * SurveyMonkey Rewards Privacy Notice

If you are a panelist responding to a SurveyMonkey survey through a third party,
please read the following notice as it applies to your use of those Services:

 * Third Party Panel Privacy Notice

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