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  <div class="loginMessage mt-3"> Use the same e-mail as when you log in to your SuperOffice tenant in the cloud. <br> <br> If you don’t know which email address to use, please contact <a href="mailto:support@superoffice.com">support</a>. </div>
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User & Admin Learning Support & FAQs Product updates Forums
 1. Home
 2. Support & FAQs
 3. How do I obtain the backu...


HOW DO I OBTAIN THE BACKUP OF OUR SUPEROFFICE ONLINE DATABASE?

Updated on 20 Dec 2023

How do I obtain the backup of our SuperOffice Online database?

To get a backup of your database and/or documents and/or document templates,
please follow the steps below:

 1. Send a request to SuperOffice Support asking to get a backup. FAQ: How do I
    register a support request within SuperOffice CRM?
     
 2. SuperOffice Support will inform you when the backup is ready to be
    downloaded.
     
 3. Follow the instructions in the section, which is relevant to your case:

 * The Support consultant advised you to use the Download tool
    
 * You were not advised to use any additional tool

 



The Support consultant advised you to use the Download tool

 1. Click on the following link to download a Download
    tool: https://online.superoffice.com/Download/Tool
     
 2. Double-click the file and then click on the Login button.
    
    
     
 3. This will populate the login dialog, enter your SuperOffice credentials (1)
    and click Next (2). 
    
    
     
 4. From the drop-down list select the backup (1), click next to Database (2) if
    you want to download it, click next to File (3) if you want to download it,
    select location, where backup and document files have to be stored (4) and
    click on the Download (5) button.
    
    

 5. The document archive will be downloaded in two files:
    
    •    “Files 1.zip".
    
    Note! The documents found in “Files 1.zip” folder are not accessible via the
    SuperOffice CRM interface. 
    
    •    "Files 2" 
    
    The database backup will be downloaded in .bak format file.

 6. Click on the link behind the word here (1) in the pop-up dialog to access
    the files, and then click Finished (2) to close the download tool.
    
    

 



You were not advised to use any additional tool

 1. Your SuperOffice administrator will have to access the
    https://online.superoffice.com/OC2/  and login with his/her SuperOffice user
    name and password.
     
 2. In the Operation center, click on the Backup/ Restore section.
    
    
     
 3. Simply click on the database icon (1) if you want to download the database
    and on file icon (2) if you want to download documents and templates. 
    
    Note! It is possible to download only document templates, but you need to
    specify it before backup request.



 

More information:

SuperOffice CRM is based on two types of data storage: Database and Document
Archives.

 * Microsoft SQL Server Database data is separated for each customer. All
   Databases have a 30 days “point in time” backup. This means that a Restore
   can be made from any specific date/time within the last 30 days. In addition,
   a monthly backup is taken and stored for 12 months. A yearly backup is stored
   for 10 years.
    
 * All Document Archives have continuous mirroring between two physically
   separated data centers and have individual backups in both locations. The
   backup runs once a day (usually at night). Document changes are backed up and
   stored for 30 days. Backup of deleted files (documents) are stored in 90 days

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