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Welcome

We’re delighted to welcome you as a customer to TotalEnergies Gas & Power, your
gas supplier, through the Crown Commercial Service (CCS) Supply of Energy and
Ancillary Services framework agreement!

TotalEnergies Gas & Power is one of the leading energy suppliers to UK business
customers and the public sector. We have been supplying customers for over 30
years – so rest assured, you’re in safe hands! We pride ourselves in building
long-standing, transparent relationships to meet all your energy needs. As one
of the largest suppliers to the public sector and businesses in the UK, we’re
the ideal partner to provide you with all your gas requirements.

Crown Commercial Service have developed and awarded a legally compliant single
supplier framework lot for natural gas supply and ancillary services. The
framework requirement and tender evaluation model were developed by CCS in
consultation with central Government and wider public sector customers.

 


GOVERNMENT ENERGY BILL DISCOUNT SCHEME

On 9th January 2023, the government announced a new scheme called the Energy
Bills Discount Scheme (EBDS). This scheme would provide a reduced level of
support for non-domestic customers

The Energy Bills Discount Scheme will run for 12 months, from April 1, 2023 to
March 31, 2024. Its aim is to provide stability to consumers in a constantly
changing energy market.

As discounts will be automatically applied, eligible non-domestic customers do
not need to take any action.

 

Read our FAQs here.

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   MyGateway
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   Moving Premises
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   Welcome Pack

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   Public Sector
   
   Energy solutions for public sector organisations & information about PBOs
   (Public Buying Organisations)

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   Siteworks
   
   New meters and energy supply connections

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   Direct Debit form
   
   Complete this form and email it to your servicing account manager

 * 
   VAT Declaration of use
   
   Complete this form and email it to your servicing account manager


FRAMEWORK BENEFITS

Framework Benefits

✓ Open to all public sector customers
✓ Fully OJEU compliant
✓ Various risk managed products
✓ Customer service options
✓ Dedicated account management
✓ Regular supplier contact
✓ Clear escalation routes
✓ Access to specialist resource
✓ Various billing options
✓ Customer portals
✓ Customer surveys
✓ Green gas & carbon offsetting
✓ Ancillary services
✓ Bespoke gas analysis
✓ Guidance & support
✓ Educational material




CONTACT US

We understand that energy represents a significant expenditure for your
organisation, so to support the delivery of the contract we have created a
dedicated Crown Commercial Service team. 



 

TotalEnergies Gas & Power
Email: CCS@totalenergies.com
Telephone: 01737 275746



 

Need to speak to CCS?

Energy Solutions | Buildings | Crown Commercial Service

info@crowncommercial.gov.uk

0345 410 2222




WEEKLY INDUSTRY POLICY REPORTS

Each week we will upload a policy report, this report will give you a round-up
of policy and regulatory announcements in the energy industry. We will also
upload a Market Update report which is compliled by CCS. To download a report
simply select the report you would like to view using the links below.

2022 Week 24 - 5th July 2022

2022 Week 23 - 27th June 2022

2022 Week 22 - 20th June 2022

2022 Week 21 - 13th June 2022

2022 Week 20 - 6th June 2022

2022 Week 19 - 31st May 2022

2022 Week 18 - 23rd May 2022

2022 Week 17 - 17th May 2022

2022 Week 16 - 10th May 2022

2022 Week 15 - 3rd May 2022

2022 Week 14 - 19th April 2022

2022 Week 13 - 11th April 2022

2022 Week 12 - 4th April 2022

2022 Week 11 - 28th March 2022

2022 Week 10 23rd March 2022

2022 Week 9 - 14th March 2022

2022 Week 8 - 7th March  2022

2022 Week 7 - 28th February 2022

2022 Week 6 - 14th February 2022

2022 Week 5 - 7th February 2022

2022 Week 4 - 31st January 2022

2022 Week 3 - 24th January 2022

2022 Week 2 - 18th January 2022

2022 Week 1 - 10th January 2022

 

 




TOTALENERGIES SOCIAL VALUE AND SUSTAINABILITY REPORT

Read our Social Value and Sustainability in the Energy Sector report for 2023
here.

Read more


HISTORIC ENGLAND JOINS TOTALENERGIES

Historic England has entered into a Green Gas contract with TotalEnergies Gas &
Power as part of the CCS gas framework.

Read More


MEET THE SERVICING TEAM

Click here to find out more about our servicing team dedicated to working with
you.

Find out More


LATEST NEWS - FASTER SWITCHING

Ofgem launched a programme in 2018 to implement a new reliable, fast, and
cost-effective switching process designed to improve energy consumers’
experience of switching and build their confidence in the market.

More Info


ADD, REMOVE OR AMEND METER DETAILS

Looking at adding or removing a meter, upgrading your existing setup or want to
know more about service alterations and diversions?

Find out more here


EXISTING CUSTOMERS – ADDING A SITE OR METER

Adding a new site is easy, click the link below to download the site additions
template (Excel), then return completed form to your servicing account manager
or use the email address provided in the top row in the Excel file.

Download here


UNDERSTANDING YOUR INVOICE

Everything you need to know about your invoice and more information on what
billing options are available to you. 

More info


AMR AND SMART

Understanding your consumption is the first step to making changes to ensure no
energy is wasted, we have a number of solutions available to suit your needs. 

Click here


EMERGENCY ESSENTIALS

What do I do in the event of a possible gas escape?

More info


MEET THE TEAM

Daniel Schouten

Framework Manager - UK Gov

Dan has been with TotalEnergies Gas & Power for over 10 years. He has worked in
various roles in this time including Major Business indirect sales working with
some of our key brokers. He then moved to MB direct sales working with some of
our biggest I&C customers.

Kevin Stephens

National Account Manager

Kevin is the most recent addition to the public sector team joining in February
2021. He has over 25 years’ experience engaging with customers to cultivate
strong working relationships. Nine of those years have been spent within the
Energy sector dealing with big six suppliers and network
operators. Email:Kevin.Stephens@totalenergies.com 077212354...

Rebecca Kane

National Account Manager

Becky has over 10 years experience within the B2B energy industry, 5 of which
have been spent at TotalEnergies Gas & Power. Prior to her role as National
Account Manager for this Framework, she was an Energy Services Executive for the
Ancillary Services Team, specialising in AMR contract account management. Email:
Rebecca.kane@totalenergies.com 07972922013

Alex O'Dell

Senior Sales Relationship Manager

Alex joined TotalEnergies in 2015 and has held several roles across our Gas
Operations teams, including AMR and Energy Services. He started his
TotalEnergies career as an AMR Co-ordinator before moving over to Energy
Services as a Data Analyst and then Team Leader. 

Claire Tillett

Public Sector Customer Service Manager

Claire has been with TotalEnergies Gas & Power for 16 years. In this time Claire
has held a number of roles. In her current role as Public Sector Customer
Service Manager, Claire is responsible for a 35 strong team, their main
responsibility is to be the first point of contact for all customer support. 

Rebecca Smith

Servicing Team Manager

Beki has been with TotalEnergies Gas & Power for 12 years, in this time she has
spent a lot of time working on large Public Sector contracts. Beki started her
career as an account manager and has successfully progressed into a management
role having spent time working in both sales and servicing departments.


CORPORATE SOCIAL RESPONSIBILITY

Read more


COMPLAINTS

Find out more


EMERGENCY ESSENTIALS

Find out more


FIND MORE INFORMATION

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SATISFACTION RATINGS

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COMMENT TABLE

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