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EFILE ON GOOGLE CHROME/MICROSOFT EDGE


USING THE EFILE SYSTEM WITH GOOGLE CHROME/MICROSOFT EDGE

The BEA eFile PDFs will only work with Adobe Acrobat or Reader (click here for
more information). If you are using the Google Chrome browser or the latest
Chromium based version of Microsoft Edge, you may experience a problem with the
BEA eFile system. These browsers, by default, utilize a built-in PDF viewer that
is not compatible with BEA eFile PDF forms. If you click the download button and
the forms open in a browser tab, it means that the browser has used its built-in
PDF viewer and not Adobe Acrobat. The buttons on the form will not work and you
may see a message that says "Please Wait... Updating Form Data" that never goes
away. If this happens, first make sure that Adobe Acrobat or Reader is your
default PDF viewer (click HERE for more information) and then use one of the
three methods below:


METHOD 1


 * Make sure Adobe Acrobat or Reader is the default PDF viewer. See the link
   above.
 * Enter the following in the URL bar of the Chrome or Edge Browser:
   chrome://settings/content/pdfDocuments or
   edge://settings/content/pdfDocuments.
 * In Chrome, make sure that "Download PDFs" is selected. In Edge, make sure the
   option "Always Download PDF files" is OFF
 * You can close this tab and then try to download the eFile PDF again, they
   should open in Adobe Acrobat.



METHOD 2

 * Make sure Adobe Acrobat or Reader is the default PDF viewer. See the link
   above.
 * Click the download button for the eFile form you are filing.
 * When the download has completed, you will see the file name in the bottom of
   your Chrome window or in the upper right of your Edge window.
 * Click the small arrow (caret) in Chrome or right click the filename in Edge
   and choose "Open With System Viewer" or "Always Open With System Viewer". It
   should then open in Adobe. You may need to click on the file name after
   changing the settings.



METHOD 3

 * Click the download button for the eFile form you are filing.
 * When the download has completed, you will see the file name in the bottom of
   your Chrome window or in the upper right of your Edge window.
 * Do NOT click the file name to open the file.
 * Open your Adobe Acrobat or Reader window.
 * From your Adobe window, use the "File" then "Open" menu items and locate the
   downloaded PDF file in your "Downloads" folder.


If none of these work, call or email the eFile helpdesk at eFile@bea.gov or
301-278-9401.



 

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