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www.medallia.com Open in urlscan Pro
2a05:d014:275:cb01:6093:b4ee:dad5:4a10  Public Scan

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URL: https://www.medallia.com/products/agent-connect/?utm_campaign=ftr&utm_content=Virgin+Pulse&utm_medium=email&u...
Submission: On March 07 via api from US — Scanned from DE

Form analysis 4 forms found in the DOM

<form><input id="search-input" class="st-default-search-input" autocomplete="off" autocorrect="off" autocapitalize="off"></form>

<form id="mktoForm_1018" class="c-medallia-form__form c-medallia-form__form--main-bottom mktoForm mktoHasWidth mktoLayoutAbove" data-di-form-track="" data-di-form-id="Schedule a Consultation" novalidate="novalidate" data-styles-ready="true">
  <style type="text/css">
    .mktoForm .mktoButtonWrap.mktoInset .mktoButton {
      color: #000;
      background: #fff;
      border: 1px solid #aeb0b6;
      padding: 0.4em 1em;
      font-size: 1em;
      box-shadow: 1px 1px 6px 1px #ccc;
      background-color: #f5f5f5;
      background-image: -webkit-gradient(linear, left top, left bottom, from(#f5f5f5), to(#dfdfdf));
      background-image: -webkit-linear-gradient(top, #f5f5f5, #dfdfdf);
      background-image: -moz-linear-gradient(top, #f5f5f5, #dfdfdf);
      background-image: linear-gradient(to bottom, #f5f5f5, #dfdfdf);
    }

    .mktoForm .mktoButtonWrap.mktoInset .mktoButton:hover {
      border: 1px solid #999;
    }

    .mktoForm .mktoButtonWrap.mktoInset .mktoButton:focus {
      outline: none;
      border: 1px solid #999;
    }

    .mktoForm .mktoButtonWrap.mktoInset .mktoButton:active {
      box-shadow: inset 1px 1px 6px 1px #ccc;
      background-color: #dfdfdf;
      background-image: -webkit-gradient(linear, left top, left bottom, from(#dfdfdf), to(#f5f5f5));
      background-image: -webkit-linear-gradient(top, #dfdfdf, #f5f5f5);
      background-image: -moz-linear-gradient(top, #dfdfdf, #f5f5f5);
      background-image: linear-gradient(to bottom, #dfdfdf, #f5f5f5);
    }
  </style>
  <div class="mktoFormRow medallia-form__row medallia-form__firstname medallia-form__text FirstName">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="FirstName" id="LblFirstName" class="mktoLabel mktoHasWidth" style="display: none;">
          <div class="mktoAsterix">*</div>First Name:
        </label>
        <div class="mktoGutter mktoHasWidth"></div><input id="FirstName" name="FirstName" maxlength="100" aria-labelledby="LblFirstName InstructFirstName" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true"
          placeholder="First Name"><span id="InstructFirstName" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow medallia-form__row medallia-form__lastname medallia-form__text LastName">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="LastName" id="LblLastName" class="mktoLabel mktoHasWidth" style="display: none;">
          <div class="mktoAsterix">*</div>Last Name:
        </label>
        <div class="mktoGutter mktoHasWidth"></div><input id="LastName" name="LastName" maxlength="100" aria-labelledby="LblLastName InstructLastName" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true"
          placeholder="Last Name"><span id="InstructLastName" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow medallia-form__row medallia-form__email medallia-form__text Email">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Email" id="LblEmail" class="mktoLabel mktoHasWidth" style="display: none;">
          <div class="mktoAsterix">*</div>Business Email Address:
        </label>
        <div class="mktoGutter mktoHasWidth"></div><input id="Email" name="Email" maxlength="100" aria-labelledby="LblEmail InstructEmail" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true"
          placeholder="Business Email Address"><span id="InstructEmail" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow medallia-form__row medallia-form__phone medallia-form__tel Phone">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Phone" id="LblPhone" class="mktoLabel mktoHasWidth" style="display: none;">
          <div class="mktoAsterix">*</div>Phone Number:
        </label>
        <div class="mktoGutter mktoHasWidth"></div><input id="Phone" name="Phone" maxlength="255" aria-labelledby="LblPhone InstructPhone" type="tel" class="mktoField mktoTelField mktoHasWidth mktoRequired" aria-required="true"
          placeholder="Phone Number"><span id="InstructPhone" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow medallia-form__row medallia-form__title medallia-form__text Title">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Title" id="LblTitle" class="mktoLabel mktoHasWidth" style="display: none;">
          <div class="mktoAsterix">*</div>Title:
        </label>
        <div class="mktoGutter mktoHasWidth"></div><input id="Title" name="Title" maxlength="255" aria-labelledby="LblTitle InstructTitle" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true"
          placeholder="Title"><span id="InstructTitle" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow medallia-form__row medallia-form__job_role__c medallia-form__select Job_Role__c">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Job_Role__c" id="LblJob_Role__c" class="mktoLabel mktoHasWidth" style="display: none;">
          <div class="mktoAsterix">*</div>Job Role:
        </label>
        <div class="mktoGutter mktoHasWidth"></div><select id="Job_Role__c" name="Job_Role__c" aria-labelledby="LblJob_Role__c InstructJob_Role__c" class="mktoField mktoHasWidth mktoRequired .mktoField--placehold-color" aria-required="true">
          <option value="">Job Role</option>
          <option value="Account Management">Account Management</option>
          <option value="Customer Experience">Customer Experience</option>
          <option value="Customer Success">Customer Success</option>
          <option value="Contact Center">Contact Center</option>
          <option value="Digital &amp; eCommerce">Digital &amp; eCommerce</option>
          <option value="Finance">Finance</option>
          <option value="Government">Government</option>
          <option value="Marketing &amp; Operations">Marketing &amp; Operations</option>
          <option value="People &amp; Culture">People &amp; Culture</option>
          <option value="Research &amp; Insights">Research &amp; Insights</option>
          <option value="Retail/Front-Line Operations">Retail/Front-Line Operations</option>
          <option value="UX &amp; Product">UX &amp; Product</option>
          <option value="Other">Other</option>
        </select><span id="InstructJob_Role__c" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow medallia-form__row medallia-form__company medallia-form__text Company">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Company" id="LblCompany" class="mktoLabel mktoHasWidth" style="display: none;">
          <div class="mktoAsterix">*</div>Company:
        </label>
        <div class="mktoGutter mktoHasWidth"></div><input id="Company" name="Company" maxlength="100" aria-labelledby="LblCompany InstructCompany" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true"
          placeholder="Company"><span id="InstructCompany" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow medallia-form__row medallia-form__country medallia-form__select Country">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Country" id="LblCountry" class="mktoLabel mktoHasWidth" style="display: none;">
          <div class="mktoAsterix">*</div>Country:
        </label>
        <div class="mktoGutter mktoHasWidth"></div><select id="Country" name="Country" aria-labelledby="LblCountry InstructCountry" class="mktoField mktoHasWidth mktoRequired .mktoField--placehold-color" aria-required="true">
          <option value="">Country</option>
          <option value="United States">United States</option>
          <option value="Afghanistan">Afghanistan</option>
          <option value="Albania">Albania</option>
          <option value="Algeria">Algeria</option>
          <option value="Andorra">Andorra</option>
          <option value="Angola">Angola</option>
          <option value="Antigua &amp; Barbuda">Antigua &amp; Barbuda</option>
          <option value="Argentina">Argentina</option>
          <option value="Armenia">Armenia</option>
          <option value="Australia">Australia</option>
          <option value="Austria">Austria</option>
          <option value="Azerbaijan">Azerbaijan</option>
          <option value="Bahamas">Bahamas</option>
          <option value="Bahrain">Bahrain</option>
          <option value="Bangladesh">Bangladesh</option>
          <option value="Barbados">Barbados</option>
          <option value="Belarus">Belarus</option>
          <option value="Belgium">Belgium</option>
          <option value="Belize">Belize</option>
          <option value="Benin">Benin</option>
          <option value="Bhutan">Bhutan</option>
          <option value="Bolivia">Bolivia</option>
          <option value="Bosnia &amp; Herzegovina">Bosnia &amp; Herzegovina</option>
          <option value="Botswana">Botswana</option>
          <option value="Brazil">Brazil</option>
          <option value="Brunei">Brunei</option>
          <option value="Bulgaria">Bulgaria</option>
          <option value="Burkina Faso">Burkina Faso</option>
          <option value="Burundi">Burundi</option>
          <option value="Cambodia">Cambodia</option>
          <option value="Cameroon">Cameroon</option>
          <option value="Canada">Canada</option>
          <option value="Cape Verde">Cape Verde</option>
          <option value="Central African Republic">Central African Republic</option>
          <option value="Chad">Chad</option>
          <option value="Chile">Chile</option>
          <option value="China">China</option>
          <option value="Colombia">Colombia</option>
          <option value="Comoros">Comoros</option>
          <option value="Congo Democratic Republic">Congo Democratic Republic</option>
          <option value="Congo">Congo</option>
          <option value="Costa Rica">Costa Rica</option>
          <option value="Cote d'Ivoire">Cote d'Ivoire</option>
          <option value="Croatia">Croatia</option>
          <option value="Cuba">Cuba</option>
          <option value="Cyprus">Cyprus</option>
          <option value="Czech Republic">Czech Republic</option>
          <option value="Denmark">Denmark</option>
          <option value="Djibouti">Djibouti</option>
          <option value="Dominica">Dominica</option>
          <option value="Dominican Republic">Dominican Republic</option>
          <option value="East Timor">East Timor</option>
          <option value="Ecuador">Ecuador</option>
          <option value="Egypt">Egypt</option>
          <option value="El Salvador">El Salvador</option>
          <option value="Equatorial Guinea">Equatorial Guinea</option>
          <option value="Eritrea">Eritrea</option>
          <option value="Estonia">Estonia</option>
          <option value="Ethiopia">Ethiopia</option>
          <option value="Fiji">Fiji</option>
          <option value="Finland">Finland</option>
          <option value="France">France</option>
          <option value="Gabon">Gabon</option>
          <option value="Gambia">Gambia</option>
          <option value="Georgia">Georgia</option>
          <option value="Germany">Germany</option>
          <option value="Ghana">Ghana</option>
          <option value="Gibraltar">Gibraltar</option>
          <option value="Greece">Greece</option>
          <option value="Grenada">Grenada</option>
          <option value="Guatemala">Guatemala</option>
          <option value="Guinea-Bissau">Guinea-Bissau</option>
          <option value="Guinea">Guinea</option>
          <option value="Guyana">Guyana</option>
          <option value="Haiti">Haiti</option>
          <option value="Honduras">Honduras</option>
          <option value="Hong Kong">Hong Kong</option>
          <option value="Hungary">Hungary</option>
          <option value="Iceland">Iceland</option>
          <option value="India">India</option>
          <option value="Indonesia">Indonesia</option>
          <option value="Iran">Iran</option>
          <option value="Iraq">Iraq</option>
          <option value="Ireland">Ireland</option>
          <option value="Isle of Man">Isle of Man</option>
          <option value="Israel">Israel</option>
          <option value="Italy">Italy</option>
          <option value="Jamaica">Jamaica</option>
          <option value="Japan">Japan</option>
          <option value="Jordan">Jordan</option>
          <option value="Kazakhstan">Kazakhstan</option>
          <option value="Kenya">Kenya</option>
          <option value="Kiribati">Kiribati</option>
          <option value="Kosovo">Kosovo</option>
          <option value="Kuwait">Kuwait</option>
          <option value="Kyrgyzstan">Kyrgyzstan</option>
          <option value="Laos">Laos</option>
          <option value="Latvia">Latvia</option>
          <option value="Lebanon">Lebanon</option>
          <option value="Lesotho">Lesotho</option>
          <option value="Liberia">Liberia</option>
          <option value="Libya">Libya</option>
          <option value="Liechtenstein">Liechtenstein</option>
          <option value="Lithuania">Lithuania</option>
          <option value="Luxembourg">Luxembourg</option>
          <option value="Macedonia">Macedonia</option>
          <option value="Madagascar">Madagascar</option>
          <option value="Malawi">Malawi</option>
          <option value="Malaysia">Malaysia</option>
          <option value="Maldives">Maldives</option>
          <option value="Mali">Mali</option>
          <option value="Malta">Malta</option>
          <option value="Marshall Islands">Marshall Islands</option>
          <option value="Mauritania">Mauritania</option>
          <option value="Mauritius">Mauritius</option>
          <option value="Mexico">Mexico</option>
          <option value="Micronesia">Micronesia</option>
          <option value="Moldova">Moldova</option>
          <option value="Monaco">Monaco</option>
          <option value="Mongolia">Mongolia</option>
          <option value="Montenegro">Montenegro</option>
          <option value="Morocco">Morocco</option>
          <option value="Mozambique">Mozambique</option>
          <option value="Myanmar (Burma)">Myanmar (Burma)</option>
          <option value="Namibia">Namibia</option>
          <option value="Nauru">Nauru</option>
          <option value="Nepal">Nepal</option>
          <option value="Netherlands">Netherlands</option>
          <option value="New Zealand">New Zealand</option>
          <option value="Nicaragua">Nicaragua</option>
          <option value="Niger">Niger</option>
          <option value="Nigeria">Nigeria</option>
          <option value="North Korea">North Korea</option>
          <option value="Norway">Norway</option>
          <option value="Oman">Oman</option>
          <option value="Pakistan">Pakistan</option>
          <option value="Palau">Palau</option>
          <option value="Palestinian State">Palestinian State</option>
          <option value="Panama">Panama</option>
          <option value="Papua New Guinea">Papua New Guinea</option>
          <option value="Paraguay">Paraguay</option>
          <option value="Peru">Peru</option>
          <option value="Philippines">Philippines</option>
          <option value="Poland">Poland</option>
          <option value="Portugal">Portugal</option>
          <option value="Qatar">Qatar</option>
          <option value="Romania">Romania</option>
          <option value="Russia">Russia</option>
          <option value="Rwanda">Rwanda</option>
          <option value="Samoa">Samoa</option>
          <option value="San Marino">San Marino</option>
          <option value="Sao Tome &amp; Principe">Sao Tome &amp; Principe</option>
          <option value="Saudi Arabia">Saudi Arabia</option>
          <option value="Senegal">Senegal</option>
          <option value="Serbia">Serbia</option>
          <option value="Seychelles">Seychelles</option>
          <option value="Sierra Leone">Sierra Leone</option>
          <option value="Singapore">Singapore</option>
          <option value="Slovakia">Slovakia</option>
          <option value="Slovenia">Slovenia</option>
          <option value="Solomon Islands">Solomon Islands</option>
          <option value="Somalia">Somalia</option>
          <option value="South Africa">South Africa</option>
          <option value="South Korea">South Korea</option>
          <option value="South Sudan">South Sudan</option>
          <option value="Spain">Spain</option>
          <option value="Sri Lanka">Sri Lanka</option>
          <option value="St. Kitts &amp; Nevis">St. Kitts &amp; Nevis</option>
          <option value="St. Lucia">St. Lucia</option>
          <option value="St. Vincent &amp; The Grenadines">St. Vincent &amp; The Grenadines</option>
          <option value="Sudan">Sudan</option>
          <option value="Suriname">Suriname</option>
          <option value="Swaziland">Swaziland</option>
          <option value="Sweden">Sweden</option>
          <option value="Switzerland">Switzerland</option>
          <option value="Syria">Syria</option>
          <option value="Taiwan">Taiwan</option>
          <option value="Tajikistan">Tajikistan</option>
          <option value="Tanzania">Tanzania</option>
          <option value="Thailand">Thailand</option>
          <option value="Togo">Togo</option>
          <option value="Tonga">Tonga</option>
          <option value="Trinidad &amp; Tobago">Trinidad &amp; Tobago</option>
          <option value="Tunisia">Tunisia</option>
          <option value="Turkey">Turkey</option>
          <option value="Turkmenistan">Turkmenistan</option>
          <option value="Tuvalu">Tuvalu</option>
          <option value="Uganda">Uganda</option>
          <option value="Ukraine">Ukraine</option>
          <option value="United Arab Emirates">United Arab Emirates</option>
          <option value="United Kingdom">United Kingdom</option>
          <option value="Uruguay">Uruguay</option>
          <option value="Uzbekistan">Uzbekistan</option>
          <option value="Vanuatu">Vanuatu</option>
          <option value="Vatican City (Holy See)">Vatican City (Holy See)</option>
          <option value="Venezuela">Venezuela</option>
          <option value="Vietnam">Vietnam</option>
          <option value="Yemen">Yemen</option>
          <option value="Zambia">Zambia</option>
          <option value="Zimbabwe">Zimbabwe</option>
        </select><span id="InstructCountry" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow row-hidden medallia-form__row medallia-form__main_product_interest__c medallia-form__select Main_Product_Interest__c">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Main_Product_Interest__c" id="LblMain_Product_Interest__c" class="mktoLabel mktoHasWidth" style="display: none;">
          <div class="mktoAsterix">*</div>Product of Interest:
        </label>
        <div class="mktoGutter mktoHasWidth"></div><select id="Main_Product_Interest__c" name="Main_Product_Interest__c" aria-labelledby="LblMain_Product_Interest__c InstructMain_Product_Interest__c" class="mktoField mktoHasWidth mktoRequired"
          aria-required="true" disabled="">
          <option value="">Product of Interest</option>
          <option value="Medallia Experience Cloud">Medallia Experience Cloud</option>
          <option value="Contact Center Suite">Contact Center Suite</option>
          <option value="Customer Experience Suite">Customer Experience Suite</option>
          <option value="Digital Experience Suite">Digital Experience Suite</option>
          <option value="Employee Experience Suite">Employee Experience Suite</option>
          <option value="Market Research Suite">Market Research Suite</option>
          <option value="CheckMarket">CheckMarket</option>
          <option value="Digital Experience Analytics">Digital Experience Analytics</option>
          <option value="Medallia Agent Connect">Medallia Agent Connect</option>
          <option value="Medallia Concierge">Medallia Concierge</option>
          <option value="Medallia Experience Orchestration">Medallia Experience Orchestration</option>
          <option value="Medallia Ideas">Medallia Ideas</option>
          <option value="Medallia Video">Medallia Video</option>
          <option value="Mindful">Mindful</option>
          <option value="Sense360">Sense360</option>
        </select><span id="InstructMain_Product_Interest__c" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow medallia-form__row medallia-form__mktocheckbox_45165_0 medallia-form__checkbox emailOptIn">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap"><label for="emailOptIn" id="LblemailOptIn" class="mktoLabel mktoHasWidth">
          <div class="mktoAsterix">*</div>
        </label>
        <div class="mktoGutter mktoHasWidth"></div>
        <div class="mktoLogicalField mktoCheckboxList mktoHasWidth"><input name="emailOptIn" id="mktoCheckbox_45165_0" type="checkbox" value="true" aria-labelledby="LblemailOptIn LblmktoCheckbox_45165_0 InstructemailOptIn" class="mktoField"><label
            for="mktoCheckbox_45165_0" id="LblmktoCheckbox_45165_0">By checking this box, I agree to receive information and promotional material about Medallia solutions. </label></div><span id="InstructemailOptIn" tabindex="-1"
          class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow medallia-form__row medallia-form__mktocheckbox_45160_0 medallia-form__checkbox termsandConditions">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="termsandConditions" id="LbltermsandConditions" class="mktoLabel mktoHasWidth">
          <div class="mktoAsterix">*</div>
        </label>
        <div class="mktoGutter mktoHasWidth"></div>
        <div class="mktoLogicalField mktoCheckboxList mktoHasWidth mktoRequired"><input name="termsandConditions" id="mktoCheckbox_45160_0" type="checkbox" value="yes" aria-required="true"
            aria-labelledby="LbltermsandConditions LblmktoCheckbox_45160_0 InstructtermsandConditions" class="mktoField"><label for="mktoCheckbox_45160_0" id="LblmktoCheckbox_45160_0">By submitting this form, you accept the site
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MEDALLIA AGENT CONNECT


EMPOWER YOUR CUSTOMER SERVICE TEAMS FROM ANYWHERE

Help remote and in-house contact center teams stay engaged and deliver great
customer experiences

Get in touch



LEARN HOW LEADING CONTACT CENTERS SEE AN ROI OF 325% WITH AGENT CONNECT

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Download the Report


ENGAGED AGENTS DELIVER BETTER CUSTOMER SERVICE




Customer service agents deal with surprises every day, but their performance
should never be one of them. Keep work-from-anywhere teams connected through
role-specific dashboards, transparent feedback, and personalized coaching. 



Negative feedback does happen, but with Medallia’s Agent Connect you can give
agents the chance to self-correct and proactively reach out for help. Put
agent’s in the driver’s seat with real-time transparency.

Learn More



TAKE AGENT ENGAGEMENT FURTHER WITH IN-THE-MOMENT PERSONALIZED COACHING





Never miss a coaching moment. Capture customer feedback on agent performance
after every service interaction. With higher-than-average response rates and
real-time feedback streams, team leaders can easily identify and act on
meaningful coaching opportunities with their agents.

"We live and die by the Agent Connect feedback stream. It gives us unmatched
visibility into our agents’ performance and helps us deliver more effective 1:1
coaching. Agents love receiving the recognition and more tailored coaching and
this has translated into higher levels of engagement, improved service delivery
and a 25% improvement in attrition rates."

GREG GERMAN

Customer Service Manager, Swanson




TURN QUALITY MANAGEMENT INTO A TIME-SAVER




Do you want your work performance to be judged on only 2% of your effort?
Neither do customer service agents. It’s time to move away from random quality
management call selection. Medallia makes QM smarter by auto selecting the
moments that matter most for manual quality review. 



The result: more actionable business insights and more time for leaders to spend
on 1:1 personalized feedback leading to better agent and customer experiences.


BE YOUR CUSTOMERS' HERO BY QUICKLY FIXING POOR EXPERIENCES




AUTOMATE TO INSTANTLY MAKE THINGS RIGHT

Create automated service recovery workflows that help you instantly make things
right with customers after negative service experiences.

EQUIP EVERY AGENT WITH THE RIGHT DETAILS

Put the right customer information at every agent's fingertips so they no longer
have to log into disparate systems to discover why customers are calling.

TRACK PERFORMANCE OVER TIME

Continually evolve your service recovery process by understanding performance
over time. 


MAKE IT EASIER TO CELEBRATE YOUR AGENTS




Running reward programs in a contact center can be hard to manage. With Medallia
Agent Connect, you can put the program in the hands of your customers. Our
unique customer-driven rewards enable customers to suggest rewards after
positive service interactions.

Use the leaderboard and kudos to encourage team interaction and motivate and
agents.

Learn More



EASY TO INTEGRATE WITH YOUR EXISTING TECH STACK

Agent Connect easily integrates with service, messaging, and reporting
platforms. With our integrations, you can capture real-time customer feedback
and use it to motivate your front-line team, power service recovery programs,
and transform coaching and QA.

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“Without the combination of Agent Connect and Text Analytics, we wouldn’t be
able to know about trending issues as they arise.”

Jason Coats

Senior Director, Customer Care Choice Hotels



Learn More


WITH MEDALLIA, CHOICE HOTELS ACHIEVED: 

>1 m

pieces of feedback since launch

4.7/5

moved from 4.5 to 4.7 with improved service

7-fig.

annual revenue gain with improved expereiences


TALK TO A CONTACT CENTER SUITE EXPERT

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See)VenezuelaVietnamYemenZambiaZimbabwe



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Product of InterestMedallia Experience CloudContact Center SuiteCustomer
Experience SuiteDigital Experience SuiteEmployee Experience SuiteMarket Research
SuiteCheckMarketDigital Experience AnalyticsMedallia Agent ConnectMedallia
ConciergeMedallia Experience OrchestrationMedallia IdeasMedallia
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