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Submitted URL: https://www-headforpoints-com.webpkgcache.com/doc/-/s/www.headforpoints.com/forums/topic/problems-logging-in-to-ihg-website/
Effective URL: https://www.headforpoints.com/forums/topic/problems-logging-in-to-ihg-website/
Submission: On November 18 via manual from IN — Scanned from DE

Form analysis 6 forms found in the DOM

GET https://www.headforpoints.com/

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GET https://www.headforpoints.com/

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    <div style="clear:both;"> Not registered? <a href="https://www.headforpoints.com/forums-register">Click here to sign up.</a>
    </div>
    <div style="clear:both;"> This site is protected by reCAPTCHA and the Google <a href="https://policies.google.com/privacy">Privacy Policy</a> and <a href="https://policies.google.com/terms">Terms of Service</a> apply. </div>
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    <option value="https://www.headforpoints.com/category/virgin-redemption-university/">Virgin Redemption University</option>
    <option value="https://www.headforpoints.com/category/vueling/">Vueling and Vueling Club</option>
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        <p><em>We will never sell your email address or use it for anything except sending our newsletters. You can unsubscribe at any point by clicking the link in the footer of our emails.</em></p><em>
          <p><em>For full details of how your data is used and stored, please see our <a href="https://www.headforpoints.com/cookie-policy/" target="_blank">data protection page here</a>.</em></p>
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Text Content

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Forums › Hotel loyalty schemes › IHG One Rewards › Problems logging in to IHG
website

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PROBLEMS LOGGING IN TO IHG WEBSITE



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Reply

 * 23rd April 2024 at 13:19
   #625772
   #625772
   slidey 352 posts
   
   Does anyone have problems logging in to ihg website when outside the uk?
   
   After entering login details, it just spins forever. Entering the wrong login
   details results in an error msg.
   
   Creating a new acct does login right after acct creation, but then wont login
   again if u logout.
   
   It does the same on 4 browsers on the mobile, when using a vpn, esim or
   hotspot of a local sim in another mobile. Also does the same on a tablet and
   a second mobile.
   
   23rd April 2024 at 13:59
   #625782
   #625782
   NorthernLass 9,506 posts
   
   Their IT is very unpredictable, but I’ve never had a problem using the app
   for straightforward stuff, wherever I’ve been.
   Surely creating a new account is just going to mess up your bookings, points,
   etc?
   
   23rd April 2024 at 14:31
   #625785
   #625785
   slidey 352 posts
   
   Im not usimg the new acct, was using it as a test to see if it was just my
   main acct that cant log in.
   
   The app is working, tho I suspect that is only cos it was already logged in
   before leaving the uk. Problem is I want to check the availability of a
   creation voucher which gives the use by error on the app 🙂
   
   But the website just wont login at all, tho it worked fine in the uk.
   
   23rd April 2024 at 14:46
   #625793
   #625793
   NorthernLass 9,506 posts
   
   The creation voucher is one of the complications, but basically the “book by”
   date in the app is not the same as the stay by date. So yes, you need to be
   able to log in on the website to make an actual booking beyond that date.
   
   I’ve got one free night voucher left, I can check for you if that’s all you
   need? If you need to book urgently, they would probably be able to do this by
   phone or email.
   
   *Just FYI, I have to switch to Chrome on my laptop to use the website, it’s
   that fussy. Probably cookie-related, I suspect.
   
   24th April 2024 at 12:26
   #626098
   #626098
   slidey 352 posts
   
   Thanks, but it can wait 🙂 I do need to get the acct access sort tho. Is
   ihgrewards@ihg.com still the contact email for them?
   
   24th April 2024 at 13:14
   #626117
   #626117
   phantomchickenz 448 posts
   
   I haven’t been able to log in (in UK) via iPad for months. Clicking the
   button simply doesn’t do anything. PC browser and app work fine.
   
   25th April 2024 at 08:48
   #626341
   #626341
   slidey 352 posts
   
   For reasons known only to ihg, one of the browsers that wasnt working
   previously is now logging in. Guess i have to keep that browser installed
   just for ihg lol.
   
   The last batch of my creation nights have now been booked for bora bora 🙂
   
   25th April 2024 at 10:38
   #626366
   #626366
   davefl 1,762 posts
   > slidey wrote:
   > 
   > For reasons known only to ihg, one of the browsers that wasnt working
   > previously is now logging in. Guess i have to keep that browser installed
   > just for ihg lol.
   > 
   > The last batch of my creation nights have now been booked for bora bora 🙂
   
   Try changing your password on the one that works. That sometimes pushes
   through a security refresh.
   
   26th April 2024 at 09:51
   #626971
   #626971
   NorthernLass 9,506 posts
   
   Anyone else having issues today? I can log in and search but not actually
   book anything, just keep getting thrown back to the hotel list, regardless of
   device and browser!
   
   26th April 2024 at 12:35
   #627043
   #627043
   NorthernLass 9,506 posts
   
   Deleting and reinstalling the app has fixed that, but I can’t use a free
   night certificate on that. I’ll try changing my password on my laptop, which
   is a complete PITA as I only did it a couple of months ago in a fit of
   security-consciousness!

   
 * 
   


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