www.cxnetwork.com Open in urlscan Pro
54.145.70.208  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Sign In


21 - 24 November, 2022 |Sands Expo and Convention Centre, Singapore
Post Show Report 2021
Be a Sponsor
Register Today
 * About
   Why Attend Venue Contact Us COVID Safe
 * Agenda
   Brief Agenda
 * Awards
   CX Asia Excellence Awards Brochure 2022 CX Asia Excellence Awards 2022 -
   Submit Your Entries Winners: CX Asia Excellence Awards 2021
 * Sponsor & Exhibit
   Sponsors / Exhibitors Why Sponsor or Exhibit? Post Show Report 2021 CX Asia
   Industry Benchmarking Report (HOT!)
 * Register
   Pricing & Discounts Cancellation Policy
 * Related Events
   Customer Contact Week Asia 2022 | Hybrid Edition (Mar) CX Asia Interactive
   Webinar (20 April) - Free to Attend CCW Asia Interactive (28 April) - Free to
   Attend CX for Financial Service Asia Webinar (10 May) - Free to Attend VIDG:
   Bridging the Omni-Channel Customer Communications Gap to Achieve Excellent CX
   CX Asia Virtual 2022 Virtual Edition (28 June) - Free to Attend The Customer
   Show Asia 2023 | In-person Mega Expo (Mar)
 * Discover Content
   The Future of CX 2022 (HOT!) Winning in the Digital Economy Ultimate Guide to
   Optimizing Your Mobile App CX Asia Trends 2021 More related content

#CXAsia


Important Notice: From 1 April 2022, all fully vaccinated visitors to Singapore
can enter Singapore without having to serve quarantine. 

Click Here for More Information
CELEBRATING 10 YEARS OF CX TRANSFORMATION:
FROM GOOD TO GREAT

10 years ago, “Customer Experience” never saw light in business strategies and
priorities; fast-forward 10 years, here we are discussing one of the most
crucial and challenging strategies that can easily determine the success or
failure of a business in the coming years. Business leaders now recognise that
happy, engaged and loyal customers bring continued success to the bottom-line –
and the reverse can have adverse effect on the business.

CX Asia Week is proud to be Asia’s #1 CX event covering the latest topics and
discussions in delivering quality, excellent customer experience in businesses.
Over the past 10 years, we have gathered the movers and shakers of the CX
industry to discuss best practices, envision next steps and strategise on
bringing CX to greater heights.


Join us at the 10th CX Asia Week as we continue to celebrate the success of new,
innovative and transformed CX strategies and explore how we can accelerate from
good CX to great, transformational CX.



BE A SPONSORPOST SHOW REPORT 2021


MAIN THEMES INCLUDE:

Discussing the New Gold Standard in Customer Experience 

Holistic 360-Degree Customer Insights and Intelligence 

Real-Time Insights, Real-time Feedback, Real-Time CX 

Creating Great Employee Experience to Achieve Excellence Customer Experience 

Digital, Technology and Cognitive Intelligence in Customer Experience 

Driving Micro-Moments and Personalised CX 

Changing Customer Journey and Channel Management 

Data, Analytics and Insights in Customer Experience 

BRIEF AGENDA
ASIA’S #1 CX CONFERENCE

300+





ATTENDEES



50+





SPEAKERS



40+





SESSIONS



12





AWARDS



9





ADVISORY MEMBERS



4





UNIQUE STREAMS



2





MASTERCLASS



1





LEADING CONFERENCE





2021 SPEAKERS

Raj Chaudhuri

Vice President – Global Services Group

American Express (M) Sdn Bhd

Janet Young

Managing Director Head Group Channels and Digitalisation

United Overseas Bank Ltd

Luzanne Chong

Head of Customer Experience

Prudential Assurance

Alp Altun

Regional Chief Transformation Officer, Asia-Pacific

Allianz

Pascal Gerard Daniel

Chief Operating Officer, Customer Quality - Asia Pacific & Japan

Nokia

Brigitte Daubry

Group Chief Customer Officer

Lazada-Alibaba Group

Brigitte Daubry

Group Chief Customer Care Officer

Lazada-Alibaba Group

Manpreet Singh

Senior Managing Director & Group Head - Customer Experience Management

CIMB

Anila Fredericks

Head of Customer Service Operations

Telstra

Ryan Mascarenhas

Group Chief Customer Officer

bolttech

Darren How

Head of Customer Communications and Experience

Singapore Pools

Pascal Gerard Daniel

Chief Operating Officer, Customer Quality - Asia Pacific & Japan

Nokia

Manpreet Singh

Senior Managing Director & Group Head - Customer Experience Management

CIMB

Prasanta Roy

Group Chief Technology Officer

TUNE PROTECT GROUP BERHAD

Louis Tan

General Manager, Customer Operations Fleet and Sectors

Shell

Anila Fredericks

Head of Customer Service Operations

Telstra Global

Sylwia Kulesza

Global Senior Executive Director, Head of Digital Engagement & Cross-Channel
Sales; AI & Omnichannel Banking Tribe Lead

Standard Chartered Bank

Avis Easteal

Regional Head – Consumer

Luxasia

Ivy Esquero

Director, Head of Enterprise & Loyalty Marketing, APAC

Hilton

Sarah Mathews

Group Head of Destination Marketing APAC

Tripadvisor

Darren How

Head of Customer Communications and Experience

Singapore Pools

Nikki Taylor

Director Marketing Growth Strategy Asia Pacific

UPS

Khurram Shahzad

Global Head of GBS Transformation and Business Relationship Management

‎British American Tobacco

André Grandt

Customer Experience Chapter Lead

Roche Korea Co. Ltd.

Raymond Tan Choon Guan

Director, Customer Responsiveness Department and Quality Service Manager

Ministry of Manpower (MOM)

Louis Tan

General Manager, Customer Operations Fleet and Sectors

Shell

Vicki Parris

Vice President, Customer Success, Asia

FCM Travel

Sri Safitri

DEVP Customer Experience & Digitalisation - Chief Digital Business Office

Telkom Indonesia

Raj Chaudhuri

Vice President – Global Services Group

American Express (M) Sdn Bhd

Eddie Ang

Executive Director & General Manager, Corporate & Public Sector Business

Lenovo Asia Pacific

Janice Ang

Executive Director and Head of Group Customer Experience and Advocacy

United Overseas Bank Ltd

Martin Head

General Manager, Customer Support Innovation, Asia Pacific Operations

FUJIFILM Business Innovation

Kevin Boezennec

Director | CX - Product – Innovation

Leading bank in Singapore

Jason S Bradshaw

Award-Winning Executive, Thought Leader

Author & Keynote Speaker

Lukas Carruthers

Head of Innovation and Strategy APJC, Webex Customer Experience Practice

Cisco

Patsy Wong

Chief Strategy Officer

CINNOX

Tom Mouhsian

Principal Analyst

Forrester Research

Kate Zawerucha

Director of Customer Analytics & Experience, Asia Pacific

Verint

Gerald Carroll

Area Vice President, Customer Workflows APJ

ServiceNow

Mohit Kapoor

Senior Industry Consultant – Retail and Customer Experience, APJ

Teradata

Martin Taylor

Co-Founder and Deputy CEO

ContentGuru

Eric Weight

VP Solutions Consulting, Asia Pacific

InMoment

Asim Zaheer

Chief Marketing Officer

Glassbox

Augustin du Payrat

Regional Vice President

Talkdesk

Patrick Ong

Manager, Solution Engineering, APAC

Talkdesk

Sami Ammous

Vice President, East Asia and the Pacific

Avaya

 1.  
 2.  
 3.  
 4.  
 5.  
 6.  
 7.  
 8.  
 9.  
 10. 
 11. 
 12. 

View All Speakers


WHO YOU WILL MEET?

CXO, CHIEFS, HEADS, GENERAL MANAGERS, DIRECTORS, VPS IN:

Customer Experience
Customer Service
Customer Care
Customer Operations
Multi-Channel
Customer Analytics/Retention
Branding
Loyalty
E-commerce
Operations
Digital Transformation
Service Delivery
Quality Management
Marketing
Learn More
RELIVE CX ASIA WEEK - RECAP

Take a look at an amazing week last year at #CXASIA week. We learned, we
networked, and we made many new unforgettable memories.



JOIN US TODAY


EXCEEDING EXPECTATIONS

"CX Asia Week is the pinnacle of all CX Conferences. It brings best speakers,
best experiences which gave me a different perspective to Customer Value
Proposition. Highly recommended. "

Head of Marketing - Union Assurance PLC

"A must attend event in Asia. Bringing together Asia's top executives not only
in CX but also in Automation, AI as well as some of the most innovative
companies in this fast growing industry."

Director, Global Customer Operations - Expedia Group

"This is awesome and amazing as you got to know the best CX practices in Asia. "

Head, Customer Experience & Engagement, e-Channel - Etiqa Life Insurance Berhad

"Some really insightful presentations about what some best in class companies
are doing, why and how. "

VP, Customer Services, APAC - PayPal

"As a first time attendee, it was a good introduction to a lot of new ideas,
great companies, and excellent practices that every company could leverage on. "

Group General Manager - Stellar
 1. 
 2. 
 3. 
 4. 
 5. 

SPONSORS & EXHIBITORS



ASSOCIATION & MEDIA PARTNERS




JOIN THE CONVERSATION

#CXAsia





IN PARTNERSHIP WITH :



CONNECT WITH US



QUESTIONS?

Contact us on +65 6980 6398 or email enquiry@iqpc.com.sg.

 * IQPC Home
 * Privacy Policy
 * Cookie Policy
 * Help
 * Cookie Preferences



©2022 IQPC. All rights reserved.




UNSUPPORTED BROWSER DETECTED

The browser you are using is not supported that will prevent you from accessing
certain features of the website. We want you to have the best possible
experience. For this you'll need to use a supported browser and upgrade to the
latest version.

GOOGLE CHROME

Get the latest version here.

MOZILLA FIREFOX

Get the latest version here.

APPLE SAFARI

Get the latest version here.

MICROSOFT EDGE

Get the latest version here.

Close Window








PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

Back Button


BACK



Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Reject All Confirm My Choices


By clicking “Accept All Cookies”, you agree to the storing of cookies on your
device to enhance site navigation, analyze site usage, and assist in our
marketing efforts. To learn more about cookies view our Cookie Policy

Cookies Settings Accept All Cookies