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CLARITY CONVERTS IN-PERSON TRAINING PROGRAMS TO VIRTUAL TRAINING

 * Industries: Professional Services
 * Expertise: Project Management, Virtual Instructor-Led Training (vILT)


CLARITY CONVERTS IN-PERSON TRAINING PROGRAMS TO VIRTUAL TRAINING

The Challenge


TRANSITIONING FROM IN-PERSON FACILITATION TO VIRTUAL INSTRUCTOR-LED TRAINING

Our client, one of the world’s largest professional services companies, had
conducted a variety of training programs, including onboarding training,
in-person for years. This client hired Clarity to help transition their training
to a virtual environment to benefit from the increased accessibility and
scalability of virtual solutions as well as achieve cost savings. Our client
also knew that rolling out training to employees in a virtual format would make
the logistics significantly easier to manage. Our client simply didn’t have the
bandwidth to create these virtual sessions internally and they didn’t want to
hire full-time employees to perform the work since the training sessions were
held on an irregular schedule. Our client needed the ability to scale the
project up and down quickly. They were looking for a flexible partner that could
deliver consultants quickly to manage and support multi-day training sessions.
By outsourcing, our client was able to focus internal resources on core business
activities while Clarity handled everything else. The Solution


CLARITY’S CONSULTANT TEAM DEVELOPS ONLINE TRAINING

Clarity had worked with this client for many years before the client wanted to
move training online. We had supported their in-person training, so they had
full confidence in Clarity’s capabilities. They were fully up to speed on
understanding the depth and breadth of our professional consultant bench.
Clarity has over 25 years of expertise in placing elite learning and development
professionals in high-demand positions, many of which were virtual roles. First,
Clarity created a strategy to put together the right team of consultants. For
each training session, we deployed a team that consisted of a Program Manager
and Learning Coordinators. The Program Manager oversaw the entire operation and
communicated directly with our client, while the Learning Coordinators were
responsible for coordination and production tasks. The five main duties of these
consultants were to manage program communications, manage staffing of program
facilitators, support planning for general sessions, provide support during
training sessions, and manage questions and surveys. After the multi-day
training sessions were complete, our Learning Coordinators helped with creating
follow up reporting. Over the course of many years, Clarity worked closely with
the company’s facilitators to successfully convert many training sessions to a
virtual environment. Much of our client’s workforce was not used to online
training. However, Clarity’s consultants had deep experience with virtual
environments and were able to facilitate seamless training sessions. The Results


EXPANDING OUR CLIENT’S TRAINING CAPABILITIES

After success with the first few training sessions, Clarity took over all of our
client’s virtual instructor-led learning programs. We received positive feedback
from facilitators and company leadership that the sessions were as effective as
in-person training. Going virtual allowed our client to increase the number of
training programs offered and conduct them on a more frequent basis. Our client
remarked that Clarity’s work generated significant cost savings that freed up a
significant amount of their training delivery budget for additional programs.
Clarity was a great fit for this project because of our ability to scale up and
down as needed. Our consultants were ready to deploy at a moment’s notice to
help produce these training sessions. These successful engagements helped spawn
a lasting relationship and Clarity now supports many other learning and
development needs including Instructional Designers, Facilitators, and Executive
Coaches.
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