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News


IMPROVING PATIENT CARE AND OPERATIONAL EFFICIENCY WITH RIGHTSOURCED PATIENT
TRANSFER

By Dominique M. Wells MSN, RN



Every member of a health system’s team, often comprising hundreds of highly
trained professionals, is enabled by the competency of their colleagues, and the
effectiveness of operational staff who carry out their specific functions to the
best of their ability. Beyond safeguarding profitability, maintaining
operational dexterity and efficiency is crucial to assuring every patient has
the best possible outcome as they navigate their way through your health system.

But creating efficiency inside a health system certainly has its difficulties,
especially within the current pandemic-induced climate. Patients entering a
health system from an emergency department or other facility rely on hospital
personnel to transfer them to the appropriate location to get the treatment they
need. Choosing a suitable location can come with many challenges such as timing,
available capacity at receiving facilities, identifying the appropriate
attending physician for acceptance, and availability of transport providers may
impact the ability to ensure timely care for the patient. Typically, a single
patient transfer requires a hospital staff member to make and receive up to nine
calls or more to communicate the necessary information and coordinate the
transfer.


DON’T DO IT ALONE

Many hospitals lack the necessary in-house resources for fully efficient patient
transfer services. Often, there is no single point of contact designated to
handle the task, and it is left up to the hospital staff currently on hand. When
this happens, it takes people away from their core functions and forces them to
perform a job they are often unfamiliar with, resulting in slow and sometimes
less-than-ideal results. And besides the impact on patient experience, the
hospital experiences losses in productivity and overall increase in cost of
care.


HOW CONDUIT HEALTH PARTNERS CAN HELP

Conduit’s Patient Transfer Services were explicitly developed for hospitals
experiencing issues like these. We work with your hospital or health system to
provide a centralized approach for patient transfers. Our team of experienced
nurses is available 24 hours a day, seven days a week, to serve as a single
access point for transfer coordination across networks of care, with the
resources and expertise necessary for timely admissions to improve patient care
experiences and outcomes. Effective resource utilization promotes optimal
productivity, but can also facilitate organizational or program growth. In fact,
from 2017 – 2022, one large midwestern healthcare system which partnered with
Conduit saw a 10% year-over-year inbound transfer growth.


A STEP ABOVE THE REST

Health care executives need data to inform strong strategic decisions for their
organizations. Conduit’s daily, monthly, and as-needed analytics provides
transparency to the transfer process and arms executives with the critical
information they need to make physician recruiting, service line development,
and operational improvement decisions. The who, what, how, when and why of
transfers becomes clear, helping leaders drive organizational success. Using
analytic strategies that focus on timely, efficient care, our team will expertly
manage your patient transfers, direct admissions, or consultations 24/7 so that
your team can focus on its most critical role: improving and maintaining
high-quality patient care.

Conduit has the diverse clinical experience, critical thinking, and judgment
skills necessary to make a lasting difference in improving patient care and
efficiency. Contact us today to learn more about our patient transfer services,
any of our other solutions, and other partnership opportunities to improve
patient care



--------------------------------------------------------------------------------




ABOUT THE AUTHOR: DOMINIQUE WELLS, MSN, RN

Dominique Wells is the Chief Operating Officer of Conduit Health Partners.  In
her role, Dominque oversees the operations, new business development, and
quality processes for Conduit Health Partners.

Throughout her career, Dominique has held various clinical and nursing
leadership roles. In these roles, she has driven clinical standardization
through order set utilization and design, improved formulary compliance, and
improved policy and accreditation alignment within electronic health records.

Her collaborative partnerships have garnered effective change management and
resulted in substantial organizational savings for multi-hospital health
systems.

Dominique obtained her RN degree from The Christ Hospital School of Nursing, her
BSN from Ohio University and her MSN in Nursing Executive Leadership from
Northern Kentucky University. She was inducted into Sigma Theta Tau National
Nursing Honor Society and is a member of AONL.






CONTACT US TODAY TO LEARN HOW CONDUIT HEALTH PARTNERS CAN HELP YOUR
ORGANIZATION.

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