support.avaya.com
Open in
urlscan Pro
23.206.208.115
Public Scan
Submitted URL: http://support.avaya.com/
Effective URL: https://support.avaya.com/
Submission: On August 11 via api from US — Scanned from DE
Effective URL: https://support.avaya.com/
Submission: On August 11 via api from US — Scanned from DE
Form analysis
0 forms found in the DOMText Content
Skip navigation Login Register Now • Search Tips * Username or password are incorrect * Support by Product * Product-specific Support * Documents * Downloads * Forums * My Information * SSO login Profile * Explore Accounts / Sold-to's * Sold-to Lookup Tool * Show my Company Administrators * Diagnostics & Tools * Diagnostics & Tools Lookup * Global Registration Tool * PLDS * Service / Parts Requests SERVICE REQUESTS * Create Service Request * Manage Service Requests PARTS REQUESTS * Support Agreement / Registered Parts Replacement * Provisioning DOA * Logistics / Shipping Claims * Non-Registered Warranty Parts DISTRIBUTOR * Distributor Claim Upload * Stock Rotation Request * Help * Videos And Articles * Contact Avaya Support * Forums * IT ticket Help * Menu Choice Definitions Latest News * AES Customers Must Take Action! Application Specific Licensing Expires August 23, 2022.Read PSN020534u * For information on Spring4Shell and Spring Cloud Function Vulnerabilities, click here. * Avaya does not use the Okta authentication product for SSO (Single Sign On) to Avaya software systems, and has no passwords stored in the Okta Cloud. Therefore, Avaya believes there is no risk to Avaya and its customers based on the breach reported by Okta Inc on 22 March 2022. * Click here for information on the Apache Log4J Vulnerability * Important : Material delays are possible due to warehouse power outages and hazardous travel conditions. * Weather Event Support:For emergency preparation, BCP, & disaster recovery information, click here. COVID-19 ASSISTANCE! AVAYA’S GLOBAL CUSTOMER SERVICE AND SUPPORT TEAMS ARE HERE TO ASSIST YOU DURING THE COVID-19 PANDEMIC. WE CAN REVIEW POTENTIAL OPTIONS FOR YOUR UNIQUE SITUATION, INCLUDING COMPLIMENTARY REMOTE WORK SOLUTIONS AVAILABLE NOW. TO BEGIN YOUR 90 DAYS FREE AVAYA SPACES OFFER (VIDEO AND VOICE CONFERENCING SOLUTION),CLICK HERE. FOR A COMPREHENSIVE VIEW OF AVAYA SUPPORT AND OFFERS, CLICK HERE. FOR ALL OTHER ASSISTANCE INCLUDING SUPPORT IN SETTING UP YOUR SOLUTION, PLEASE LOG ON TO CREATE A SERVICE REQUEST. Register now to take full advantage of AVAYA Support Register > SOFTWARE POLICY CHANGE S/W Policy Change for specific products and releases was effective May 31, 2018. If you didn't download affected software Click here to learn more. Click for information on the SSO Login Inactivity / Expiry Policy GET STARTED... [product version] [product version] COMPANY NEWS * Update! Avaya does not use the Okta authentication product for SSO (Single Sign On) to Avaya software systems, and has no passwords stored in the Okta Cloud. Therefore, Avaya believes there is no risk to Avaya and its customers based on the breach reported by Okta Inc on 22 March 2022. * Click here for information on the Apache Log4J Vulnerability * AES Customers Must Take Action! Application Specific Licensing Expires August 23, 2022. Please refer to PSN020534u and take appropriate action prior to August 23, 2022 to avoid an outage. * Material Delays : Material delays are possible due to warehouse power outages and hazardous travel conditions. * WEATHER EVENT SUPPORT: FOR EMERGENCY PREPARATION, BCP, & DISASTER RECOVERY INFORMATION, CLICK HERE. * 60-day trial to Avaya Spaces : To keep your teams connected, take advantage of our free 60-day trial to Avaya Spaces, our cloud-based meeting and collaboration app. TOOLS * Product Compatibility Matrix * Software Compatibility Audit * Customer Authorization Tool (CAT) * All Tools > COMMUNITY * Support Forum * DevConnect * Avaya Documentation Center TRAINING * Customer & Partner Training * Equipment Certification HELP & POLICIES * Contact Avaya Support * Support Help * Policies & Legal * More Resources * Emergency Preparedness ALERTS & REPORTS * Service Request Alerts - External users * Set E-Notifications * Follow on Twitter * About Avaya * Contacts * Careers * Site Map * Terms of Use * Cookies * Privacy Statement * © 2022 Avaya Inc. You are now leaving Avaya Support and entering the Avaya Learning website. Continue This functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Link YOUR SSO LOGIN DOES NOT HAVE ANY SOLD-TO’S ASSOCIATED TO IT. TO EXPERIENCE THE FEATURES OF AVAYA'S SUPPORT WEBSITE, ASSOCIATE A SOLD TO TO YOUR SSO LOGIN, CLICK HERE TO LEARN HOW OK YOUR SUPPORT REGISTRATION HAS BEEN RECEIVED AND IS IN THE APPROVAL PROCESS. YOUR COMPANY ADMINISTRATOR IS REVIEWING YOUR REQUEST IN ORDER TO APPROVE YOUR LOGIN. YOU WILL RECEIVE A CONFIRMATION EMAIL UPON APPROVAL. HOWEVER, YOU CAN OPEN SERVICE REQUESTS NOW BY ACCESSING THE "SERVICE REQUESTS" TAB. OK TIPS FOR SEARCHING AVAYA SUPPORT A good query consists of three things: * Product or Category * Issue / Symptom / Procedure * General Details Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\, ....) The more exact the phrases are to the actual title or string of text in a document, the better the results Close WOULD YOU LIKE TO CHAT WITH ONE OF OUR SUPPORT AGENTS? Yes No Ask Me Later Ava and Web Chat functionality is only available to customers and partners who are logged in and have an active maintenance agreement. This functionality is not available for Avaya Associates. Your access to this functionality is prohibited. Session Expired .Please relogin! Welcome to the Avaya Support Website Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button. Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts Videos and Tips on using the Avaya Support Website can be found here. Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets. Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat. We are set up for collaborating with you with screen sharing and Web Talk. Close This is a HIPAA compliant Account. Please use https://avaya.service-now.com for support requests. Please provide additional details * Required Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login. To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login. To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login. To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login. To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login. To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to this Sold To, contact your Company Administrator EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region The SO / PO entered is either not valid or not associated with the Sold To provided. Serial Number can not be same We use cookies to deliver the best browsing experience, personalize content, serve targeted advertisements and analyze site traffic. You can find out more or customize cookie settings by clicking "Customize Cookie Settings." If you click "Accept All Cookies", you consent to our use of first party and third party cookies and direct us to share the data with such third parties. You will be able to withdraw your consent at any time in the Cookie Preference Center, which is available in the footer of our website. If you click "Reject All Cookies", you do not allow us to set cookies (except strictly necessary ones) on your browser. Customize Cookie Settings Reject All Cookies Accept All Cookies COOKIE PREFERENCE CENTER * HOW AVAYA USES COOKIES * STRICTLY NECESSARY (ESSENTIAL) COOKIES * PERFORMANCE AND ANALYTICS COOKIES * FUNCTIONALITY AND CUSTOMIZATION COOKIES * ADVERTISING (TARGETING) COOKIES HOW AVAYA USES COOKIES Avaya’s Website may request cookies to be set on your device. We use cookies to let us know when you visit our Website, how you interact with us, to enrich your user experience and to customize your relationship with Avaya, including providing you with more relevant advertising. Please click on the different category headings to find out more information. You can also change your cookie preferences at any time. Please note that blocking some types of cookies may impact your experience on our Website and the services we are able to offer. Cookie Statement STRICTLY NECESSARY (ESSENTIAL) COOKIES Always Active These cookies are strictly necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, which amount to a request for services, such as setting your privacy preferences, logging in, filling in forms, accessing secure areas, etc. These cookies do not gather your personal information that could be used for marketing or remembering where you have been on the internet. You may block or delete these cookies by changing your browser settings (as described under the heading “How Can You Control Cookies?” in the Cookie Statement), but then the Website will not function properly. View Cookie Details PERFORMANCE AND ANALYTICS COOKIES Performance and Analytics Cookies Inactive These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us to know which pages are the most and least popular and see how visitors move around the Website, whether they receive any error messages, etc. This information is mostly used to improve how a Website works. For clarity purposes web analytics are included into this cookie category. These cookies do not store information directly identifying an individual but are based on uniquely identifying your browser and internet device (including other technical details, such as IP address, operating system, internet service provider, referring website, etc.). If you do not allow these cookies, we will not know when visitors have accessed our Website and will not be able to monitor its performance. View Cookie Details FUNCTIONALITY AND CUSTOMIZATION COOKIES Functionality and Customization Cookies Inactive These cookies allow the Website to remember choices you make (e.g., your username, language, or country you are in, etc.) and provide enhanced, more personal features and functionality. Such cookies can also be used to remember changes you have made to text size, fonts, and other parts of Website you customize. They may also be used to provide services you have asked for (e.g., watching a video or commenting on a blog, etc.) to enhance your experience. If you do not allow these cookies, then some or all respective functionalities and / or services on our Website may not function properly. View Cookie Details ADVERTISING (TARGETING) COOKIES Advertising (Targeting) Cookies Inactive These cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests. These cookies remember that you have visited the Website and this information may be shared with other companies (e.g., advertisers, ad networks, etc.). In addition, targeting or advertising cookies may be lined to the Website functionality provided by the other companies. For further information please see the section of the Cookie Statement entitled “Targeted Online Advertising”. These cookies do not store information directly identifying an individual but are based on uniquely identifying your browser and internet device (including other technical details, such as IP address, operating system, internet service provider, referring website, etc.). If you do not allow these cookies, you will experience less targeted advertising. View Cookie Details Back Button BACK Filter Button Consent Leg.Interest checkbox label label checkbox label label checkbox label label * View Third Party Cookies * Name cookie name Clear checkbox label label Apply Cancel Confirm My Choices Reject All Cookies Accept All Cookies Loading...