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Submitted URL: http://unmind.intercom-mail.com/
Effective URL: https://www.intercom.com/
Submission: On February 15 via manual from US — Scanned from DE
Effective URL: https://www.intercom.com/
Submission: On February 15 via manual from US — Scanned from DE
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* Solutions
Use Cases
Conversational Support
Popular
Deliver personal customer support at any scale
Conversational Engagement
Onboard, activate, and re-engage customers
Conversational Marketing
Convert more website visitors into customers
Industries
E-commerce
Financial Services
Education
Healthcare
Company Size
Enterprise
Small Business
Early Stage
What Is Intercom?
Get an overview of the Intercom platform and how it works.
Learn more
* Features
The Intercom Platform
Business Messenger
Support and engage customers with chat, messages, and more
Management Tools
Efficiently manage all your customer interactions in one place
Customer Data Platform
Leverage your customer data to personalize every interaction
Apps & Integrations
Integrate and extend Intercom with 300+ apps
Top Features
Live Chat
Support Bots
Shared Inbox
Product Tours
Campaign Builder
Watch a Demo
Learn how to use Intercom for support, marketing, and customer engagement.
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* Resources
Product Help
Help Center
Learn how to install, set up, and use Intercom
Developer Hub
Learn how to integrate or build on top of Intercom
Community Forum
Learn, share, and connect with other Intercom users
Learn & Connect
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Stories about support, marketing, product, and more
Books & Webinars
Discover books, guides, and webinars full of insights
Academy
Master Intercom with deep-dive courses from Intercom experts
Customer Stories
Discover how businesses like you use Intercom to support and engage
customers.
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* Pricing
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THIS IS INTERCOM:
THE BEST WAY TO CONNECT WITH YOUR CUSTOMERS
Get started
View demo
SURE, WE HAVE A MESSENGER PEOPLE LOVE. WE'RE ALSO A COMPLETE CUSTOMER
COMMUNICATIONS PLATFORM WITH BOTS, APPS, PRODUCT TOURS, AND MORE—LIKE EMAIL,
MESSAGES, AND A HELP CENTER—SO YOU CAN BUILD GREAT CUSTOMER RELATIONSHIPS, EVERY
STEP OF THE WAY.
Trusted by 25K+ businesses
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Our solutions
1. Conversational
Support
Give your customer satisfaction the boost it deserves with industry-leading
human, self-serve, and proactive support.
Check it out
2. Conversational
Engagement
Onboard and activate new customers while re-engaging current ones with
targeted messages, product tours, and email campaigns.
Check it out
3. Conversational
Marketing
Convert more of your website visitors into loyal customers with personalized
messages, bots, and real-time chat right when they need it.
Check it out
People are talking
Since switching to Intercom, our customer satisfaction score has risen from 83%
to 95% and we've reduced our first response time from 2 hours to under 2
minutes.
Darius GrigorjevasHead of Customer Service, Hostinger
It's almost like all websites I visit with that @intercom chat button I
instantly associate them with great customer service. Just like @Intercom
intended. 😀
njooroge@njooroge
The ability to see the entire teams workflow and collaborate behind the scenes
creates a better experience for the user and the team.
Alex C.Enterprise (>1000 emp.) G2 review
With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re
rolling it out across the entire customer lifecycle.
Yvonne ChenVP of Marketing, Udemy for Business
By engaging visitors on our website with Intercom's Messenger, we’ve increased
our visitor-to-paid conversion rates by 45%.
Jesus RequenaDirector of Growth Marketing, Unity
@intercom [...] Would massively recommend Intercom as a support product - great
UX for both sides, and very powerful.
accuRx@accuRx
Resolution Bot has been a tremendous help to our team and is saving our
customers 3600 hours per month with its instant answers.
Gabriel MadureiraVP of GTM Operations, MongoDB
We are able to provide 24/7 chat support within minutes of our users running
into an issue. Because of this we are able to build more meaningful
relationships with our users.
Ben P.Mid-Market (51-1000 emp.) G2 review
Since switching to Intercom, our customer satisfaction score has risen from 83%
to 95% and we've reduced our first response time from 2 hours to under 2
minutes.
Darius GrigorjevasHead of Customer Service, Hostinger
It's almost like all websites I visit with that @intercom chat button I
instantly associate them with great customer service. Just like @Intercom
intended. 😀
njooroge@njooroge
The ability to see the entire teams workflow and collaborate behind the scenes
creates a better experience for the user and the team.
Alex C.Enterprise (>1000 emp.) G2 review
With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re
rolling it out across the entire customer lifecycle.
Yvonne ChenVP of Marketing, Udemy for Business
By engaging visitors on our website with Intercom's Messenger, we’ve increased
our visitor-to-paid conversion rates by 45%.
Jesus RequenaDirector of Growth Marketing, Unity
@intercom [...] Would massively recommend Intercom as a support product - great
UX for both sides, and very powerful.
accuRx@accuRx
Resolution Bot has been a tremendous help to our team and is saving our
customers 3600 hours per month with its instant answers.
Gabriel MadureiraVP of GTM Operations, MongoDB
We are able to provide 24/7 chat support within minutes of our users running
into an issue. Because of this we are able to build more meaningful
relationships with our users.
Ben P.Mid-Market (51-1000 emp.) G2 review
Intercom has unleashed the power of conversational support across Medallia's
growing suite of products. What used to be a disjointed customer experience is
now unified, consistent, and personalized.
Kennen WarmackVP, Global Customer Support, Medallia
Without Intercom, we would not be able to support our customers in real-time
with the efficiency that we do now. The integration with our app makes the
process seamless for our customers.
Drew AdlerAuto, 51-200 emp. Gartner review
Saved replies are saving me a lot of time today 😅 @Intercom
Reilly Chase@_rchase_
We know, it can be a challenge to scale customer support. Our answer? @Intercom
– who has helped us deliver fast response times + maintain that competitive edge
with its open platform and collaboration features.
Smartly.io@smartlyio
Intercom has brought an efficient customer support service no matter how many
requests our team may had allowing us to solve many issues of each client in a
personalized way through out different options of communication channels.
Jonas V.Enterprise (>1000 emp.) G2 review
Self-service and proactive support have helped us to reduce inbound conversation
volume by 20% over the past two years, even as our user base has continued to
grow.
Christian ParkerDirector of Managed Services, TrueCommerce
Intercom enabled us to unify our customer support and marketing automation
efforts in a single platform, saving us $60,000 a year.
Chris FrantzVP of Marketing, Biteable
Creating exceptional customer experiences is central to Guru's mission. One of
our core values is to 'create advocates' through all of our customer
interactions. Intercom enables us to stay connected to our customers in
personalized and impactful ways.
Anne RaimondiChief Customer Officer, Guru
Intercom has unleashed the power of conversational support across Medallia's
growing suite of products. What used to be a disjointed customer experience is
now unified, consistent, and personalized.
Kennen WarmackVP, Global Customer Support, Medallia
Without Intercom, we would not be able to support our customers in real-time
with the efficiency that we do now. The integration with our app makes the
process seamless for our customers.
Drew AdlerAuto, 51-200 emp. Gartner review
Saved replies are saving me a lot of time today 😅 @Intercom
Reilly Chase@_rchase_
We know, it can be a challenge to scale customer support. Our answer? @Intercom
– who has helped us deliver fast response times + maintain that competitive edge
with its open platform and collaboration features.
Smartly.io@smartlyio
Intercom has brought an efficient customer support service no matter how many
requests our team may had allowing us to solve many issues of each client in a
personalized way through out different options of communication channels.
Jonas V.Enterprise (>1000 emp.) G2 review
Self-service and proactive support have helped us to reduce inbound conversation
volume by 20% over the past two years, even as our user base has continued to
grow.
Christian ParkerDirector of Managed Services, TrueCommerce
Intercom enabled us to unify our customer support and marketing automation
efforts in a single platform, saving us $60,000 a year.
Chris FrantzVP of Marketing, Biteable
Creating exceptional customer experiences is central to Guru's mission. One of
our core values is to 'create advocates' through all of our customer
interactions. Intercom enables us to stay connected to our customers in
personalized and impactful ways.
Anne RaimondiChief Customer Officer, Guru
Start building stronger customer relationships today
Your work email
Get started
* Messenger
* Product Tours
* Inbox and more
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* Use Cases
* Conversational Support
* Conversational Engagement
* Conversational Marketing
* Company Size
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* Early Stage
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* E-commerce
* Education
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* Features
* Business Messenger
* Customizable bots
* Automated answers
* Product Tours
* Outbound Messages
* Inbox
* Help Center Articles
* Account Based Marketing
* Management Tools
* Apps + Integrations
* Customer data
* Live Chat
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* Blog
* Watch a Demo
* Academy
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* What's New
* Product Changes
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* About
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* Careers
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* Contact Us
* Terms
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From the blog
* 2022 customer support trends: How support leaders are adapting
* Introducing Intercom on Product: A series exploring the principles that shape
what and how we build
* The ultimate marketing technology stack for 2022
* CX expert Jay Baer on creating experiences that get your customers talking
Read more
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