community.docusign.com Open in urlscan Pro
3.167.56.94  Public Scan

URL: https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source...
Submission: On November 08 via api from US — Scanned from CA

Form analysis 2 forms found in the DOM

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Text Content

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Docusign Discover 2024: Explore What's Next in Agreement Technology

D

27 days ago
 * Home
 * Community
 * Core Capabilities
 * eSignature


ESIGNATURE

Have Docusign eSignature questions? Find answers here!


 * 4,949 Topics
 * 14,992 Replies

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4949 Topics

Recently Active

Most Replies
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Newest First

J

JarbitNewcomer
asked in eSignature
customizing a signing order


I’m wondering if anyone has successfully solved for the follow sequence via a
signing order. This is for job offer letters. Recruiter set as viewer sends to
recruiter recruiter views may ask for edits for sender (coordinator) Candidate
set as signer should not send to candidate until coordinator makes any edits
requested by recruiter. would be ok to send automatically if no edits requested,
but this is a nice to have. Currently, our recruiting coordinators are doing
this as a two step process. They send the doc to the recruiter set as a viewer.
The recruiter replies all good or needs edits. Coordinator makes any requested
edits then sends to the candidate set as the signer. Thanks in advance for the
help.

0
20
J

47 minutes ago
D

Diego OleaNewcomer
asked in eSignature
Signatories do not receive a copy of signed documents when the documents are
completed, they just receive a notification that the document was executed, how
to send them copies of the documents they signed-off, not all of them?


Signatories do not receive a copy of signed documents when the documents are
completed, they just receive a notification that the document was executed, how
to send them copies of the documents they signed-off, not all of them?

0
49210
D

1 hour ago
V

VivianBeltranNewcomer
asked in eSignature
Cannot submit support case


This is an urgent inquiry inside of an even more urgent problem: I am trying to
open a support case because my account is suspended and I don’t know why. It
isn’t a payment issue. However, I can’t even request to open a support case
because every time I try to fill out the summary field, it gives me the error
shown in the screenshot below. What I’ve tried: Typing in the summary manually
Copying and pasting the summary from a plain text editor Using 3 different
browsers Attempting with and without a VPN (using an IP address within the US)
Typing in all lowercase Clearing my cache Restarting my browser Restarting my
computer Nothing I do allows me to submit a valid entry to this field, and since
it is a required field, I cannot open a case without it. Has anyone else
experienced this?

0
20
V

1 hour ago
Q

QuicksilverNewcomer
asked in eSignature
How can I speak with an agent?


I requested a callback a couple of days ago and did not get one. How can I reach
an agent?

0
40
Q

2 hours ago
M

Mounika GangalaNew Voice
asked in eSignature
Account Admin Access


Hi, I have an Org admin privilege and I’m trying to add myself as an account
admin for couple of accounts underneath the Org, but I couldn’t find the DS
admin option in eSignature. is it because only an account admin with ‘DS admin’
privilege can grant me access? Thanks, Mounika

0
203
M

3 hours ago
P

PKBNewcomer
asked in eSignature
Signing order only for a few recipients


I am sending a purchase agreement. I need to obtain signatures from the 2
sellers before the agreement is routed to several buyers. I don’t need the
buyers to sign in any particular order. Can I label the sellers both with a “1”
and then label all other signers as “2”?

0
20
P

3 hours ago
D

DawnC0630Newcomer
asked in eSignature
Correcting multiple envelopes


Is there a way to select multiple envelopes to be corrected? I can only correct
one at a tme and need to correct many more. Thanks.

0
40
D

3 hours ago
F

Fahad.SardarNewcomer
asked in eSignature
Recipients are able to edit filled fields of a pdf document.


Dear Team, I simply want to get signatures of few of my colleagues on a pdf form
which had fillable fields. I have already filled the fields and strictly want
them to only be able to read and sign the pdf document. but as I upload that pdf
document and add recipients and press Next button (in the bottom). I land inside
my documents. I see that my form fields have become editable for all the
recipients and lots of additional fillable text fields gets added in the form. I
didn’t expect this behavior from DocuSign platform. I just want the recipients
to be able to read and sign at the place I place sign-holder for them. I search
net to find solution of this issue. I only came across a thread about adding
AutoPlace holder. where in the questioner clearly requested for solution to
completely disable auto populating field feature of DocuSign. I tried but
failed. I am totally confused as this doesn’t resolve my issue. Please try to
help me in the easiest way possible I am novice to this platf

0
152
F

4 hours ago
L

lchenbarnardosNewcomer
asked in eSignature
Document Decline Reasons - visible for everyone?


When a signer “declines to sign”, other recipients are sent a notification that
is has been declined by someone, but the reason itself is sent only to the
sender. Is there a way to ensure recipients also receive this notification?
Particularly interested as we use powerforms, meaning the sender can be a
generic user and not the true “sender” Thanks

0
262
L

4 hours ago
B

BlaineNewcomer
asked in eSignature
email issue


My issue is that a client’s DocuSign requests are rejected as “The email account
that you tried to reach does not exist,” but regular emails to the same address
go through. Not sure why the DocuSign emails are being flagged as “wrong
address.”

0
256
B

4 hours ago
Cord WiljesNewcomer
asked in eSignature
Is it possible to test QES in the free 30-day-trial period?


Is it possible to test QES in the 30-day-trial period? If I follow “Send with
QES”
https://support.docusign.com/s/document-item?bundleId=xcm1643837555908&topicId=wjg1635415874371.html&_LANG=enus,
th Option “Add identity verification ” is not offered in “”CUSTOMIZE”.

0
143

4 hours ago
A

Ann MichanicouNewcomer
asked in eSignature
Checkbox that auto selects the rest


I have a document with a lot of checkboxes. Is it possible to have a checkbox or
button at the top that the person can select that will allow them to check all
the boxes at once? They would prefer not to have the boxes preselected but want
to be able to check them all at once. Not sure if there is a way to do this.

0
20
A

4 hours ago
N

Nicole SNewcomer
asked in eSignature
Downloading Original Copy in Word


Does Docusign have a feature to download an original copy of a contract into a
word version?

0
10
N

4 hours ago
E

EventVenueNewcomer
asked in eSignature
5 Sends in 30 days but starting over for the month WHEN?


Where in my account can I find out when the next date occurs that I can send an
envelope? I am on the most basic of sending 5 envelopes a month. But not the
beginning of the month. Where do I find out what my window of time or billing
date is? I pay annually so don’t see a monthly notification or I’d deduct the
date. Thanks for ANY help. I was embarrassed with a customer this morning when I
couldn’t tell them WHEN they’d be receiving their contract.

0
30
E

4 hours ago
B

BeenTryingForAYearNewcomer
asked in eSignature
I want my DocuSign DELETED.


My eSign account was created by my employer on my behalf.It worked for about 6
months. Then, boom! I suspect that the reason I cannot verify myself is that my
country of origin has bought “our” passport creation process from a Chinese
source. Just spoke with support, nothing can be done. I have been trying to sign
for a YEAR now. (06/11/2023) I CANNOT SIGN A THING.My residence permit is also
not allowed. Is there ANY WAY I can get my account deleted? This is all I want
now, thanks but NO thanks.

0
325
B

5 hours ago
G

gabrielle.thauvetteNewcomer
asked in eSignature
Enabling Password Rules and Expiry


I'd like to enable Password Rules and Expiry. I was wondering what will hapen
for existing users? Will they receive an e-mail to change their passwords
immediately? Should they changed their password before I enable the new security
requirement?

0
91
G

5 hours ago
JohnSantosValued Contributor
asked in eSignature
Security Concern – Attackers Abusing DocuSign API to Send Authentic-Looking
Invoices


Hi everyone, I recently came across this article: Attackers Abuse DocuSign API
to Send Authentic-Looking Invoices at Scale It highlights how attackers are
exploiting the DocuSign API to distribute fraudulent invoices that appear
legitimate, potentially affecting many organizations. I'm interested to know if
others have encountered this issue or have any insights on how to address it.
What steps are your organizations taking to mitigate this risk? Are there any
best practices or recommendations you'd be willing to share? Looking forward to
your thoughts and suggestions.

0
942

5 hours ago
R

rajashashankNewcomer
asked in eSignature
Create a Template along with docGenFormFields through Docusign UI


Hi, I see we have two options to create a template via the docusign UI. One is
to create it manually following the steps and the other is by uploading a json
to create template. When i create the template by following the steps manually
from the UI, i am unable to attach the docGenFormFields similar to what i could
do when i uploaded a json to create template. Is there a reason why i cannot add
the fields to the template when i follow the manual path?

0
21
R

5 hours ago
N

Natalia ZayasNewcomer
asked in eSignature
Unable to access account due to not receiving Verification Code


Hello! I have been unable to receive the verification code to access my account.
This has never happened in the past. and I already checked my Junk/ Spam email.
Please can someone help. Thank you, Natalia

0
91
N

6 hours ago
C

CHTorontoNewcomer
asked in eSignature
Why are there multiple and recurring DocuSign Envelope IDs?


I am trying to determine if a set of documents are authentic DocuSign documents.
Each document has a DocuSign Envelope ID at the top and the signatures have a
frame/ID. However, many documents have the same DocuSign Envelope ID at the top
of the page. I understand that the document ID should be unique to each
document. Why would the same ID be on different documents? Also, in order to
track the duplication of DocuSign Envelope IDs, I’ve noticed that when I
copy/past these IDs into a different format (Excel, for example), up to three
different DocuSign Envelope IDs are revealed. Why would this happen? Would
multiple DocuSign Envelope IDs be assigned to one document during the course of
signing?

0
30
C

7 hours ago
S

SayedNew Voice
asked in eSignature
Need help


We send lots of grants for signature and sometimes one grant can go to 32
boroughs / 32 people who need to sign do you have any ideas of an easier way to
send multiple documents (different documents) to different people for signature
without having to upload them one by one on docusign?

0
00
S

7 hours ago
mshealyTroubleshooter
asked in eSignature
Can i turn a community question into a community idea


Can i turn a community question into a community idea?

1
337

7 hours ago
T

TrujusticeNewcomer
asked in eSignature
mobile authentication


Hello, should a signature drawn by mobile phone have authentication seal around
the name. Has anyone ever run into that situation where no authentication no
time stamp / signed by seal was around the signature?

0
306
T

10 hours ago
M

Matthias BlazejakNewcomer
asked in eSignature
New user can-'t see templates


We have around 115 users, which all get templates by group ‘everyone’. Our
newest user can’t see any templates. Her account was created as always. We
re-created the account already. Has anyone seen this behaviour before? I checked
all permissions. Any ideas welcome! Thanks in advance.

0
123
M

12 hours ago
Y

yayalaNewcomer
asked in eSignature
Approval of form-417368 for Rodney Nadal


Approval of FORM-417368 for credit on manager training - R Nadal

0
51
Y

12 hours ago
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