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https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source...
Submission: On November 08 via api from US — Scanned from CA
Submission: On November 08 via api from US — Scanned from CA
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Text Content
Skip to main content Back to Docusign.com * Get Started * Get Inspiration * * * Get Inspiration * Inspiration Hub * Agreement Insights12 * On-demand7 * Community Spotlights12 * Tips from Docusign28 * What's New at Docusign9 * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements26 * Say Hello12 * IAM Applications * Docusign IAM for Sales5 * Docusign IAM for CX3 * Docusign IAM Core5 * Platform Services * Docusign Maestro137 * Docusign Navigator7 * Docusign App Center11 * Data Verification12 * Docusign Admin227 * Docusign Monitor6 * Core Capabilities * eSignature4952 * CLM248 * Web Forms100 * Identify37 * DocGen34 * Rooms53 * Developer * eSignature API281 * Extension Apps7 * Maestro API6 * Web Forms API6 * Embedded Signing32 * Docusign Connect25 * Go-live19 * SDKs39 * Salesforce/Apex Toolkit23 * Mobile SDKs5 * General67 * Extensions * IDV Premier8 * DocGen for eSignature7 * Notary23 * Payments38 * Mobile42 * Integrations * Salesforce207 * Google10 * Microsoft140 * Workday14 * ServiceNow4 * Other105 * Community FAQ Center * Using the Community8 * FAQs4 * Groups * Events * Ideas * Learn * * * Customer * Developer * * Start a Post * Login Docusign Discover 2024: Explore What's Next in Agreement Technology D 27 days ago * Home * Community * Core Capabilities * eSignature ESIGNATURE Have Docusign eSignature questions? Find answers here! * 4,949 Topics * 14,992 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 4949 Topics Recently Active Most Replies Most views Newest First J JarbitNewcomer asked in eSignature customizing a signing order I’m wondering if anyone has successfully solved for the follow sequence via a signing order. This is for job offer letters. Recruiter set as viewer sends to recruiter recruiter views may ask for edits for sender (coordinator) Candidate set as signer should not send to candidate until coordinator makes any edits requested by recruiter. would be ok to send automatically if no edits requested, but this is a nice to have. Currently, our recruiting coordinators are doing this as a two step process. They send the doc to the recruiter set as a viewer. The recruiter replies all good or needs edits. Coordinator makes any requested edits then sends to the candidate set as the signer. Thanks in advance for the help. 0 20 J 47 minutes ago D Diego OleaNewcomer asked in eSignature Signatories do not receive a copy of signed documents when the documents are completed, they just receive a notification that the document was executed, how to send them copies of the documents they signed-off, not all of them? Signatories do not receive a copy of signed documents when the documents are completed, they just receive a notification that the document was executed, how to send them copies of the documents they signed-off, not all of them? 0 49210 D 1 hour ago V VivianBeltranNewcomer asked in eSignature Cannot submit support case This is an urgent inquiry inside of an even more urgent problem: I am trying to open a support case because my account is suspended and I don’t know why. It isn’t a payment issue. However, I can’t even request to open a support case because every time I try to fill out the summary field, it gives me the error shown in the screenshot below. What I’ve tried: Typing in the summary manually Copying and pasting the summary from a plain text editor Using 3 different browsers Attempting with and without a VPN (using an IP address within the US) Typing in all lowercase Clearing my cache Restarting my browser Restarting my computer Nothing I do allows me to submit a valid entry to this field, and since it is a required field, I cannot open a case without it. Has anyone else experienced this? 0 20 V 1 hour ago Q QuicksilverNewcomer asked in eSignature How can I speak with an agent? I requested a callback a couple of days ago and did not get one. How can I reach an agent? 0 40 Q 2 hours ago M Mounika GangalaNew Voice asked in eSignature Account Admin Access Hi, I have an Org admin privilege and I’m trying to add myself as an account admin for couple of accounts underneath the Org, but I couldn’t find the DS admin option in eSignature. is it because only an account admin with ‘DS admin’ privilege can grant me access? Thanks, Mounika 0 203 M 3 hours ago P PKBNewcomer asked in eSignature Signing order only for a few recipients I am sending a purchase agreement. I need to obtain signatures from the 2 sellers before the agreement is routed to several buyers. I don’t need the buyers to sign in any particular order. Can I label the sellers both with a “1” and then label all other signers as “2”? 0 20 P 3 hours ago D DawnC0630Newcomer asked in eSignature Correcting multiple envelopes Is there a way to select multiple envelopes to be corrected? I can only correct one at a tme and need to correct many more. Thanks. 0 40 D 3 hours ago F Fahad.SardarNewcomer asked in eSignature Recipients are able to edit filled fields of a pdf document. Dear Team, I simply want to get signatures of few of my colleagues on a pdf form which had fillable fields. I have already filled the fields and strictly want them to only be able to read and sign the pdf document. but as I upload that pdf document and add recipients and press Next button (in the bottom). I land inside my documents. I see that my form fields have become editable for all the recipients and lots of additional fillable text fields gets added in the form. I didn’t expect this behavior from DocuSign platform. I just want the recipients to be able to read and sign at the place I place sign-holder for them. I search net to find solution of this issue. I only came across a thread about adding AutoPlace holder. where in the questioner clearly requested for solution to completely disable auto populating field feature of DocuSign. I tried but failed. I am totally confused as this doesn’t resolve my issue. Please try to help me in the easiest way possible I am novice to this platf 0 152 F 4 hours ago L lchenbarnardosNewcomer asked in eSignature Document Decline Reasons - visible for everyone? When a signer “declines to sign”, other recipients are sent a notification that is has been declined by someone, but the reason itself is sent only to the sender. Is there a way to ensure recipients also receive this notification? Particularly interested as we use powerforms, meaning the sender can be a generic user and not the true “sender” Thanks 0 262 L 4 hours ago B BlaineNewcomer asked in eSignature email issue My issue is that a client’s DocuSign requests are rejected as “The email account that you tried to reach does not exist,” but regular emails to the same address go through. Not sure why the DocuSign emails are being flagged as “wrong address.” 0 256 B 4 hours ago Cord WiljesNewcomer asked in eSignature Is it possible to test QES in the free 30-day-trial period? Is it possible to test QES in the 30-day-trial period? If I follow “Send with QES” https://support.docusign.com/s/document-item?bundleId=xcm1643837555908&topicId=wjg1635415874371.html&_LANG=enus, th Option “Add identity verification ” is not offered in “”CUSTOMIZE”. 0 143 4 hours ago A Ann MichanicouNewcomer asked in eSignature Checkbox that auto selects the rest I have a document with a lot of checkboxes. Is it possible to have a checkbox or button at the top that the person can select that will allow them to check all the boxes at once? They would prefer not to have the boxes preselected but want to be able to check them all at once. Not sure if there is a way to do this. 0 20 A 4 hours ago N Nicole SNewcomer asked in eSignature Downloading Original Copy in Word Does Docusign have a feature to download an original copy of a contract into a word version? 0 10 N 4 hours ago E EventVenueNewcomer asked in eSignature 5 Sends in 30 days but starting over for the month WHEN? Where in my account can I find out when the next date occurs that I can send an envelope? I am on the most basic of sending 5 envelopes a month. But not the beginning of the month. Where do I find out what my window of time or billing date is? I pay annually so don’t see a monthly notification or I’d deduct the date. Thanks for ANY help. I was embarrassed with a customer this morning when I couldn’t tell them WHEN they’d be receiving their contract. 0 30 E 4 hours ago B BeenTryingForAYearNewcomer asked in eSignature I want my DocuSign DELETED. My eSign account was created by my employer on my behalf.It worked for about 6 months. Then, boom! I suspect that the reason I cannot verify myself is that my country of origin has bought “our” passport creation process from a Chinese source. Just spoke with support, nothing can be done. I have been trying to sign for a YEAR now. (06/11/2023) I CANNOT SIGN A THING.My residence permit is also not allowed. Is there ANY WAY I can get my account deleted? This is all I want now, thanks but NO thanks. 0 325 B 5 hours ago G gabrielle.thauvetteNewcomer asked in eSignature Enabling Password Rules and Expiry I'd like to enable Password Rules and Expiry. I was wondering what will hapen for existing users? Will they receive an e-mail to change their passwords immediately? Should they changed their password before I enable the new security requirement? 0 91 G 5 hours ago JohnSantosValued Contributor asked in eSignature Security Concern – Attackers Abusing DocuSign API to Send Authentic-Looking Invoices Hi everyone, I recently came across this article: Attackers Abuse DocuSign API to Send Authentic-Looking Invoices at Scale It highlights how attackers are exploiting the DocuSign API to distribute fraudulent invoices that appear legitimate, potentially affecting many organizations. I'm interested to know if others have encountered this issue or have any insights on how to address it. What steps are your organizations taking to mitigate this risk? Are there any best practices or recommendations you'd be willing to share? Looking forward to your thoughts and suggestions. 0 942 5 hours ago R rajashashankNewcomer asked in eSignature Create a Template along with docGenFormFields through Docusign UI Hi, I see we have two options to create a template via the docusign UI. One is to create it manually following the steps and the other is by uploading a json to create template. When i create the template by following the steps manually from the UI, i am unable to attach the docGenFormFields similar to what i could do when i uploaded a json to create template. Is there a reason why i cannot add the fields to the template when i follow the manual path? 0 21 R 5 hours ago N Natalia ZayasNewcomer asked in eSignature Unable to access account due to not receiving Verification Code Hello! I have been unable to receive the verification code to access my account. This has never happened in the past. and I already checked my Junk/ Spam email. Please can someone help. Thank you, Natalia 0 91 N 6 hours ago C CHTorontoNewcomer asked in eSignature Why are there multiple and recurring DocuSign Envelope IDs? I am trying to determine if a set of documents are authentic DocuSign documents. Each document has a DocuSign Envelope ID at the top and the signatures have a frame/ID. However, many documents have the same DocuSign Envelope ID at the top of the page. I understand that the document ID should be unique to each document. Why would the same ID be on different documents? Also, in order to track the duplication of DocuSign Envelope IDs, I’ve noticed that when I copy/past these IDs into a different format (Excel, for example), up to three different DocuSign Envelope IDs are revealed. Why would this happen? Would multiple DocuSign Envelope IDs be assigned to one document during the course of signing? 0 30 C 7 hours ago S SayedNew Voice asked in eSignature Need help We send lots of grants for signature and sometimes one grant can go to 32 boroughs / 32 people who need to sign do you have any ideas of an easier way to send multiple documents (different documents) to different people for signature without having to upload them one by one on docusign? 0 00 S 7 hours ago mshealyTroubleshooter asked in eSignature Can i turn a community question into a community idea Can i turn a community question into a community idea? 1 337 7 hours ago T TrujusticeNewcomer asked in eSignature mobile authentication Hello, should a signature drawn by mobile phone have authentication seal around the name. Has anyone ever run into that situation where no authentication no time stamp / signed by seal was around the signature? 0 306 T 10 hours ago M Matthias BlazejakNewcomer asked in eSignature New user can-'t see templates We have around 115 users, which all get templates by group ‘everyone’. Our newest user can’t see any templates. Her account was created as always. We re-created the account already. Has anyone seen this behaviour before? I checked all permissions. Any ideas welcome! Thanks in advance. 0 123 M 12 hours ago Y yayalaNewcomer asked in eSignature Approval of form-417368 for Rodney Nadal Approval of FORM-417368 for credit on manager training - R Nadal 0 51 Y 12 hours ago * 1 * 2 * 3 * 4 * ... * 198 * Page 1 / 198 MOST HELPFUL MEMBERS THIS WEEK * JohnSantos 5 likes * mdemig 5 likes * Manuel.Cherchi 5 likes * Hengfeng Ge 4 likes * Glen.Steinhardt 4 likes BADGE WINNERS * amyballenhas earned the badge 1st Question Posted * Jarbithas earned the badge 1st Question Posted * VivianBeltranhas earned the badge 1st Question Posted * ErinM831has earned the badge 1st Reply Posted * Quicksilverhas earned the badge 1st Question Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * API * Salesforce * Billing Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. 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