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PELOTON MEMBERSHIP TERMS
Last Updated: September 20, 2022
By purchasing or using a Peloton Membership, you agree to the following terms
and conditions, which supplement and form a part of the Peloton Terms of
Service. Capitalized terms not defined here have the meaning given to them in
the Peloton Terms of Service.
A “Member” is any individual who has a Peloton account for personal,
non-commercial use. A “Membership Holder” is any Member who activates and pays
the monthly subscription fees for a Membership. A “Membership” is either a
Peloton All-Access Membership or a Peloton App Membership, as defined below.
MEMBERSHIP TYPES AND BILLING CYCLES
MEMBERSHIP TYPES.
All-Access Membership. Purchasing a membership subscription in connection with
your purchase of a Peloton connected fitness product, such as the Peloton Bike,
the Peloton Tread, the Peloton Guide, or the Peloton Row (each, a “Peloton
Product”), is referred to as an “All-Access Membership.” An All-Access
Membership provides you and members of your household at one residential address
(up to 20 user profiles) with full access to Peloton’s available classes,
content, and features on one respective Peloton Product from each Peloton
Product category (e.g., one All-Access Membership may be attached to a Peloton
Bike, a Peloton Tread and/or a Peloton Guide at the same household, but not a
Peloton Bike and a Peloton Bike+ at the same household), plus access to the
Peloton Apps, for as long as the All-Access Membership remains active.
All-Access Members will only have access to the features and content available
on the respective Peloton Products that they are using (e.g., Peloton Lanebreak
is currently only available for use on Bike and Bike+).
App Membership. An “App Membership” provides you with access to Peloton’s
available classes, content, and features on the Peloton Apps. An App Membership
does not provide you with access to any classes, content, and features on any
Peloton Product. An App Membership can be purchased from Peloton or via an App
Provider where Peloton makes the App available. All of the Membership types are
sold separately. As a Membership Holder, you may possess one or more
Memberships. We may impose restrictions on the number of streams that can occur
simultaneously under a single Membership or the maximum number of users per
Membership. The Membership Holder is responsible for all activity under their
Membership.
Billing Cycles and Auto-Renewal. Any Membership recurs on a monthly basis until
it is canceled in accordance with these Membership Terms. Billing occurs at the
beginning of the Membership cycle and provides access for one month thereafter.
By purchasing a Membership, you acknowledge that your Membership has recurring
payment features and you accept responsibility for all recurring payment
obligations prior to cancellation of your Membership by you or Peloton. To
change or terminate your Membership, go to your Account Settings at
https://www.onepeloton.com/mymembership or contact Member Support at
1-866-679-9129.
Prepaid Periods. You may be given the opportunity to prepay for a period of one
or more months of your Membership. At the conclusion of a prepaid period, unless
you cancel prior to renewal, and to the extent permitted by applicable law, your
Membership will automatically continue on a month-to-month basis at the
then-existing non-promotional price for your Membership.
Other Offers. Peloton may offer additional promotions or discounts related to
Memberships from time to time. Please read the details of those offers
carefully, as any additional terms presented to you during the signup process
will form part of these Membership Terms. Unless specified in writing, all
discount offers that require a payment are non-refundable. Any free trial or
other promotion must be used within the specified time frame of the trial or
promotion. You may be required to have a valid payment method on file in order
to initiate a free trial; in this case, if you do not cancel before your free
trial period ends, your account will be converted to a paid Membership and will
be charged in accordance with these Membership Terms.
ACCOUNT REGISTRATION
Account Registration. You can register by successfully completing a Peloton
purchase, or by creating an account on the Peloton Site, a Peloton App, or a
Peloton Product, as further described in our Terms of Service. All information
that you provide must be accurate, including your name, address, credit, debit
or charge card numbers and expiration dates, and any other payment information.
You are responsible for keeping such information up-to-date and must provide
changes promptly to your account page, which may be accessed at
https://members.onepeloton.com/preferences/profile-info. Peloton’s use of your
information is governed by our Privacy Policy. YOU MUST PROMPTLY NOTIFY US OR
OUR PAYMENT PROCESSORS IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR
THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE
UNAUTHORIZED DISCLOSURE OR USE OF YOUR USERNAME OR PASSWORD.
TERMINATION OR CANCELLATION OF SUBSCRIPTION
Cancellation of Membership. If you terminate your Membership, you may use your
Membership until the end of the then-current period and your Membership will not
be renewed after that period expires. However, you will not be eligible for a
prorated refund of any portion of the Membership fee paid for the then-current
Membership period, subject to specific cancellation and refund rights listed
below for certain Canadian residents.
Suspension/Termination by Peloton. Peloton may immediately terminate or suspend
your account, and all or a portion of your Membership, without notice if:
1. your payment is overdue (provided that we will use reasonable efforts to
notify you of the overdue payment before we terminate or suspend);
2. you provide false or inaccurate information;
3. you violate these Membership Terms, the Terms of Service or any other
Peloton rules or agreements then in effect;
4. you engage in conduct that is a violation of any applicable law or tariff
(including, without limitation, copyright and intellectual property laws);
or
5. if you engage in conduct that is threatening, abusive or harassing to
Peloton employees, agents, or other Peloton users, including, for example,
making threats to physically harm or damage property.
In the event that Peloton determines, in its sole discretion, that your
Membership is being accessed in a commercial setting or is for commercial use,
Peloton reserves the right either (i) to terminate or suspend your Membership at
any time by writing to you at the email address associated with your Membership;
or (ii) to convert your Membership to a commercial subscription currently
available to a Customer (as defined therein) using a Peloton Product subject to
the Peloton Commercial Partner Standard Terms & Conditions of Purchase. You
understand and agree that conversion of a Membership to a commercial
subscription may be subject to additional fees and requirements as provided to
you by Peloton.
If we terminate or suspend your Membership, your license to use any software or
content provided in connection with the Membership is also terminated or
suspended (as applicable). If your Membership is terminated, Peloton has the
right to immediately delete all data, files, and other information stored in or
for your account without further notice to you. You must pay all charges up to
and including the date of termination. Should you wish to resume your Membership
after any suspension, a restoration of service fee may apply. This fee is in
addition to all past due unpaid charges and other fees.
PAYMENT
Amount to be Charged. Membership Holders agree to pay the monthly fee specified
when you purchased your Membership (plus any applicable taxes and other
charges). If the amount to be charged varies from the amount you pre-authorized
(other than due to the imposition of, or change in, applicable sales tax), you
have the right to receive, and we will provide, notice of the amount to be
charged and the date of the charge before the scheduled date of the transaction,
unless applicable law requires you to expressly consent to the change in price.
Any agreement you have with your payment provider governs your use of your
specified payment method. You agree that we may accumulate charges incurred and
submit them as one or more aggregate charges during or at the end of each
billing cycle. Your failure to terminate and/or continued use of your Membership
reaffirms that we are authorized to charge you for that Membership. We may
submit those charges for payment and you will be responsible for such charges.
This does not waive our right to seek payment directly from you.
Billing Authorization. You may be asked to provide a payment method (such as a
credit, charge or debit card number) that we accept in order to activate your
Membership, along with other payment information. You represent and warrant that
you have the legal right to use all payment method(s) that you provide to us.
Your authorizations in this section also apply to our payment processors and any
other companies who act as billing agents for us. You hereby authorize us to
charge your specified payment method on a monthly basis in line with your
Membership cycle, in advance, for your Membership(s) and/or to place a hold on
your payment method with respect to any unpaid charges for your Membership(s).
You authorize the issuer of your selected payment method to pay any amounts
described herein without requiring a signed receipt, and you agree that these
Membership Terms shall be accepted as authorization to the issuer of the payment
method to pay any amounts described herein, without requiring a signed receipt
from you. You authorize us to continue to attempt to charge and/or place holds
with respect to all sums described herein, or any portion thereof, to your
payment method until such amounts are paid in full. You agree to provide updated
payment information upon request and any time the information you previously
provided is no longer valid. You acknowledge and agree that neither Peloton, nor
any Peloton agent, will have any liability whatsoever for any insufficient funds
or other charges incurred by you as a result of attempts to charge, and/or place
holds on, your specified payment method as contemplated by these Membership
Terms. If you provide a debit card number instead of a credit card number, you
authorize all charges described herein to be applied to such debit card unless
and until you provide a credit card number.
Third-Party Payment Processors. You agree to pay us, through our payment
processors or financing partners (as applicable), all charges at the prices then
in effect for any purchase in accordance with the applicable payment terms
presented to you at the time of purchase. You agree to make payment using the
payment method you provide when you set up your account. We reserve the right to
correct, or to instruct our payment processors or financing partners to correct,
any errors or mistakes, even if payment has already been requested or received.
Financed Purchases. If you finance the purchase of your Membership, you agree to
abide by the terms of the financing agreement with our financing partner
governing your purchase, which will be provided to you separately. Peloton may
treat your failure to abide by the terms of your financing agreement with our
financing partner as a breach of these Membership Terms.
Bill Inquiries and Refunds. If you believe you have been billed in error for a
Membership, please notify us within 60 days of the billing date by contacting
Member Support at 1-866-679-9129 or emailing support@onepeloton.com. Peloton
will not issue refunds or credits after the expiration of this 60-day period,
except where required by applicable law.
STATUTORY CANCELLATION RIGHTS (CERTAIN CANADIAN RESIDENTS ONLY)
BRITISH COLUMBIA
You may cancel your Membership 10 days after you initially subscribe for any
reason by sending Peloton a notice of cancellation to support@onepeloton.ca.
ONTARIO
Your Rights under the Consumer Protection Act 2002
You may cancel this agreement at any time during the period that ends ten (10)
days after the later of the day you receive a written copy of the agreement and
the day all the services are available. You do not need to give the supplier a
reason for canceling during this 10-day period.
In addition, there are grounds that allow you to cancel this agreement. You may
also have other rights, duties and remedies at law. For more information, you
may contact the Ministry of Consumer and Business Services.
To cancel this agreement, you must give notice of cancellation to the supplier,
at the address set out in the agreement, by any means that allows you to prove
the date on which you gave notice. If no address is set out in the agreement,
use any address of the supplier that is on record with the Government of Ontario
or the Government of Canada or is known by you.
If you cancel this agreement, the supplier has fifteen (15) days to refund any
payment you have made and return to you all goods delivered under a trade-in
arrangement (or refund an amount equal to the trade-in allowance).
SASKATCHEWAN
Your Rights under The Consumer Protection and Business Practices Act
You may cancel this contract at any time during the period that ends seven (7)
days after the later of the day you receive a written copy of the contract and
the day all the services are available (in calculating the 7 days, count only
days on which the supplier is open for business). You do not need to give
Peloton a reason for canceling during this period. In addition, there are other
grounds that allow you to cancel this contract. You may also have other rights,
duties and remedies at law. For more information, you may contact the Consumer
Protection Division, Financial and Consumer Affairs Authority of Saskatchewan.
To cancel this contract, you must give notice of cancellation to Peloton, at 441
Ninth Avenue, Sixth Floor, New York, NY 10001, by personal service, by
registered mail or by any other means set out in the contract. If you cancel
this contract, the supplier has fifteen (15) days to refund any payment you have
made.
Peloton Interactive, Inc., 441 Ninth Avenue, Sixth Floor, New York, NY 10001 USA
*All-Access Membership separate for Peloton Bike, Bike+, Tread and Row; Guide
Membership separate for Peloton Guide. Offer ends December 25, 2022. Discount of
$400 off applies to purchases of Peloton Bike Starter, Bike Select, Bike
Ultimate, Bike+ Starter, Bike+ Select, Bike+ Ultimate, Tread Fundamentals, or
Tread Ultimate only. Discount of $200 applies to purchases of Guide Strength
Starter, Guide Power, Peloton Row Select or Row Ultimate only. Offer applied at
checkout. No substitutions. Peloton may cancel or limit offers at any time.
Cannot be combined with other offers, referral codes or other discounts. Void
where prohibited. Not transferable. While supplies last. No cash value. Not
valid outside the United States. If the hardware purchased is returned for a
refund but you do not return the entire package (including accessories), you
will be refunded the cost of the applicable hardware less the cost of the
accessories you have kept and the hardware discount (as applicable).
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