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Previous Save an extra 10% on almost everything and enjoy free shipping every day. Join plum PLUS Explore stress-free ways to shop, from online to curbside pickup. Learn More Shop safely in stores. Masks are mandatory - see our Covid protocols Next * skip to search * skip to departments * skip to content hello, sign in Your Account Sign In create accountaccount centre order historyorder history my rewards my offersmy offers gift card balanceSign Out Order Status Rewards Centre plum and plum PLUS Well Said Podcast Inspired Blog Stores Events Français Indigo — Place Montréal Trust 10:00 AM - 9:00 PM EST BUY ONLINE & PICK UP FREE IN STORE Indigo — Place Montréal Trust 1500, avenue McGill College, Montréal, Quebec More Store Info Find Another Store Enter search keywords here Enter search keywords here Display wishlist Display registry Display cart 0 items in your cart. Go to Cart Page Cart mobile menumenu hello, (sign out) sign in * Holiday * Books * Kids books * Kids & Toys * Baby * Wellness * Home * Fashion * Paper * Electronics * Gifts * Sale account centre order history My rewards My offers My offers Gift card balance order status rewards centre PLUM AND PLUM PLUS Well Said Podcast Inspired Blog Events Store LocatorWish Listregistry Français * Holiday * Books * Kids books * Kids & Toys * Baby * Wellness * Home * Fashion * Paper * Electronics * Gifts * Sale 1. indigo 2. books 3. Business 4. Leadership 5. Management 6. Coaching CRUCIAL CONVERSATIONS TOOLS FOR TALKING WHEN STAKES ARE HIGH, SECOND EDITION BYKERRY PATTERSON, JOSEPH GRENNY, RON MCMILLAN September 9, 2011| ☆☆☆☆☆ ☆☆☆☆☆ 4 out of 5 stars. Read reviews for Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (4) free preview $23.95 Paperback Earn 120 plum® points Paperback $23.95 Hardcover $38.94 Audio Book (CD) sold out Audio Book (CD) $29.99 Audio Book (CD) $21.99 Audio Book (CD) $14.99 Kobo ebook $17.99 see all formats 123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899 add to cart + WISH LIST Buy Online Ship to an address Free shipping on orders over $35 Pick up in store Free pickup at Indigo Place Montréal Trustas early as today Find In Store 3 available atIndigo Place Montréal Trust Found in: Business, Personal success: business ski Prices and offers may vary in store plum PLUS Members enjoy free shipping and save 10% on almost everything. Learn more about plum PLUS. Loading ebook preview ABOUT The New York Times and Washington Post bestseller that changed the way millions communicate "[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time." -from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People "The quality of your life comes out of the quality of your dialogues and conversations. Here''s how to instantly uplift your crucial conversations." -Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: * Prepare for high-stakes situations * Transform anger and hurt feelings into powerful dialogue * Make it safe to talk about almost anything * Be persuasive, not abrasive read more ABOUT THE AUTHOR Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.www.vitalsmarts.com Crucial Conversations: Tools For Talking When Stakes Are High, Third Edition by Al Switzler $27.95 ☆☆☆☆☆ ☆☆☆☆☆ No rating value for Crucial Conversations: Tools For Talking When Stakes Are High, Third Edition (0) Crucial Conversations: Tools For Talking When Stakes Are High, Third Edition by Joseph Grenny $40.95 ☆☆☆☆☆ ☆☆☆☆☆ No rating value for Crucial Conversations: Tools For Talking When Stakes Are High, Third Edition (0) Influencer: The New Science of Leading Change, Second Edition (Paperback) by Ron McMillan $22.95 ☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars. Read reviews for Influencer: The New Science of Leading Change, Second Edition (Paperback) (1) DETAILS & SPECS Title:Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Format:Paperback Product dimensions:8.9 X 6 X 0.6 in Shipping dimensions:8.9 X 6 X 0.6 in Published:September 9, 2011 Publisher:McGraw-Hill Education Language:English Appropriate for ages:All ages ISBN - 13:9780071771320 CUSTOMER REVIEWS WRITE A REVIEW * required fields (not you?) Overall Rating* Playability Rating* Give Your Review a Title* Write Your Review* Would you recommend this product to a friend? yesno I am a... 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