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WE USE TEAMVIEWER TO BE ABLE TO SUPPORT YOU REMOTLY.

To start the download please select your operating system.
If you are not sure please ask your consultant and they will advise you on what
to download.

After you have downloaded and opened up the software please give the consultant
your ID and Password.

 Windows
 Mac OS  Help

HOW TO GRANT ACCESS TO TEAMVIEWER ON YOUR MAC

If you're starting TeamViewer 14 or higher on your Mac running macOS 10.14
(Mojave) or higher for the first time, you will be prompted with the following
dialog:

 

 

SCREEN RECORDING

ACCESSIBILITY

FULL DISK ACCESS

TeamViewer requires Screen Recording access so remote users can see your screen
in Remote Control Sessions and Meetings TeamViewer requires Accessibility access
so your mouse and keyboard can be controlled remotely.

TeamViewer requires Full Disk Access to access files and folders on your Mac for
File Transfer (sending and receiving files in general).

 

You can also open this dialog by clicking on Help --> Check system access.

By default, all permissions are set to Denied. Please give permission to the
system capabilities manually to use TeamViewer as desired. If you or others need
to access the Mac remotely, Screen Recording and Accessibility are required at a
minimum.

Note: If you are managing Macs in your organizations through an MDM system, you
can use Privacy Preferences Policy Control (PPPC) payloads to configure
Accessibility and Full Disk Access permissions. Your users will still need to
grant Screen Recording access themselves, this permission does not require admin
credentials.

To allow the access, click the buttons shown in the dialog. Eg. click to allow
Accessibility, click on Request Access... -  then confirm by clicking on Open
System Preferences



which will bring you to the Accessibility section of the Privacy panel, inside
the Security & Privacy preferences

 

For the Accessibility access, you will need to click the padlock icon in the
lower-left corner to make changes. You might be prompted to enter the
credentials of an administrator account to continue.

Put a check next to TeamViewer to grant it access:

 

Note: If you are seeing the entry TeamViewer_Desktop in your list, make sure to
check this box as well.

Repeat the same for Full Disk Access and Screen Recording. Those are required to
control your Mac.

Click again on the padlock in the lower-left corner to prevent further changes.

Once you have done it for every category, you can close the Security & Privacy
window. The next time you want to receive an incoming connection with
TeamViewer, the person connecting to your Mac will be able to see and control
your device.

The permission status can be reviewed under Help -> Check system access at any
time.

How to grant access when you aren’t presented with the dialog

If you're using an older version of TeamViewer, and you're not presented with
the Review System Access dialog asking you to grant access to TeamViewer – or if
you had previously clicked the Deny button on that dialog – it’s still possible
to grant access to TeamViewer.

Additionally, in some cases, you can grant access to TeamViewer immediately
after installing TeamViewer onto your Mac, before the first TeamViewer
connection is made to your computer. Note that this is not possible with
TeamViewer Host.

Here’s how:

 1. Go to System Preferences, then Security & Privacy, then Privacy, then Screen
    Recording, Full Disk Access, and Accessibility.
    
    
 2. Only for Accessibility: Click the lock icon to make changes.
    
    
 3. If TeamViewer is already shown in the panel, then put a check next to it to
    enable it.
    
    
 4. If not, click the small button with the plus symbol underneath the panel.
    This opens a Finder window:
    
 5. Navigate to your Applications folder, select TeamViewer, and click Open.
    
    
 6. Now you should have TeamViewer listed in the panel and enabled.

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