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Effective URL: https://blueocean.ca/
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HEADER SOCIAL MEDIA HEADER BUTTONS Request QuoteJobsClient Login MENUMENU * Solutions * * * DESIGN A SOLUTION If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place. Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members. * * Live Agent Contact Handling * Enhanced Program Support * Digital Customer Experience * Industry Specific Solutions * Getting Started * * * GET STARTED WITH OUR CONTACT CENTER RFP TEMPLATE When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business. * * Steps to a Successful Launch * Pricing Models * FAQs * Book an Appointment * Resources * * * [PODCAST] A BETTER WAY TO RFP FOR OUTSOURCED CUSTOMER CARE (BECAUSE YOU’RE ASKING THE WRONG QUESTIONS) In our experience, technology, attrition, and business continuity are the hot three areas of any contact center RFP—and yet these are the sections we consistently find some of the most outdated or cookie cutter questions that fail to paint an accurate picture of the vendor or the solution you’re potentially buying into. Our goal is to ensure you find the best possible outsourcer for your business. Listen to Part 1 Listen to Part 2 Listen to Part 3 * * Read Our Blog * Deep CX: A Blue Ocean Podcast * Resource Center * Downloadable Guides * Infographics * Browse Our Content Library * Agent Hiring, Training, Managing * Contact Center Outsourcing * Contact Center RFP * Contact Center Technology * Customer Experience * Metrics & Reporting * Request ROI Calculation * * * * * Careers * * * WE’RE HIRING! Check out the variety of positions open now. We have work-at-home and work-in-office positions for a range of roles. Search Jobs * * Working at Blue Ocean * Careers FAQs * Search Jobs * Apply Now * * * About Us * * * GET TO KNOW BLUE OCEAN In a nutshell, Blue Ocean provides affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience. From startups to Fortune 500s, companies choose us over the competition because of our resolute belief in the importance of strategic partnerships. * * Blue Ocean Snapshot * Meet the Team * Case Studies * Diversity, Equity, Belonging * Land Acknowledgement * News & Accolades * * * Contact Us * Client Login MENUMENU * Solutions * * * DESIGN A SOLUTION If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place. Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members. * * Live Agent Contact Handling * Enhanced Program Support * Digital Customer Experience * Industry Specific Solutions * Getting Started * * * GET STARTED WITH OUR CONTACT CENTER RFP TEMPLATE When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business. * * Steps to a Successful Launch * Pricing Models * FAQs * Book an Appointment * Resources * * * [PODCAST] A BETTER WAY TO RFP FOR OUTSOURCED CUSTOMER CARE (BECAUSE YOU’RE ASKING THE WRONG QUESTIONS) In our experience, technology, attrition, and business continuity are the hot three areas of any contact center RFP—and yet these are the sections we consistently find some of the most outdated or cookie cutter questions that fail to paint an accurate picture of the vendor or the solution you’re potentially buying into. Our goal is to ensure you find the best possible outsourcer for your business. Listen to Part 1 Listen to Part 2 Listen to Part 3 * * Read Our Blog * Deep CX: A Blue Ocean Podcast * Resource Center * Downloadable Guides * Infographics * Browse Our Content Library * Agent Hiring, Training, Managing * Contact Center Outsourcing * Contact Center RFP * Contact Center Technology * Customer Experience * Metrics & Reporting * Request ROI Calculation * * * * * Careers * * * WE’RE HIRING! Check out the variety of positions open now. We have work-at-home and work-in-office positions for a range of roles. Search Jobs * * Working at Blue Ocean * Careers FAQs * Search Jobs * Apply Now * * * About Us * * * GET TO KNOW BLUE OCEAN In a nutshell, Blue Ocean provides affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience. From startups to Fortune 500s, companies choose us over the competition because of our resolute belief in the importance of strategic partnerships. * * Blue Ocean Snapshot * Meet the Team * Case Studies * Diversity, Equity, Belonging * Land Acknowledgement * News & Accolades * * * Contact Us * Client Login WE SUSTAIN YOUR CUSTOMERS Request Pricing GOT COMPLEX CUSTOMER CARE REQUIREMENTS? GREAT! THAT’S OUR THING! Request Our Capabilities Brief WE’VE GOT THE ELEGANT OMNICHANNEL EXPERIENCE YOUR CUSTOMERS CRAVE * Contact Handling * Enhanced Program Support Services * Digital Customer Experience Created with Snap LET’S GET THE SHOW ON THE ROAD Get a Custom Quote DREADING THE CUSTOMER CARE RFP PROCESS? WE FEEL YOU. HELP IS RIGHT HERE. WE’VE GOT THE RESOURCES TO MAKE FINDING THE RIGHT PARTNER EASY. View RFP Template Created with Snap DEEP THOUGHTS ABOUT CUSTOMER CARE OUTSOURCING. WE’RE AN OPEN BOOK. Grab a Cup of Tea and Start Listening Previous EXCEEDING CUSTOMER RETENTION GOALS FOR A MAJOR MEDIA CORPORATION [CASE STUDY] 05.16.2024 | Case Studies, Customer Retention, TOP 9 QUESTIONS: ESG & THE CONTACT CENTER RFP 04.24.2024 | Contact Center RFP, Customer Service Outsourcing, Patty Isnor, BLUE OCEAN WINS 2024 SILVER STEVIE® AWARD FOR CONTACT CENTER PROVIDER OF THE YEAR 04.16.2024 | Blue Ocean News, News, BOUTIQUE VS THE BIG GUYS: WHAT KIND OF CONTACT CENTER OUTSOURCER IS RIGHT FOR YOU? 07.02.2024 | Contact Center Outsourcing, WHAT’S EVERYONE TALKING ABOUT IN CUSTOMER EXPERIENCE? 06.27.2024 | Customer Experience, Customer Service Trends, DIVERSITY, EQUITY, AND BELONGING IN CUSTOMER EXPERIENCE: A CONVERSATION WITH SEAN MOHAMMED 06.25.2024 | Customer Experience, EXCEEDING CUSTOMER RETENTION GOALS FOR A MAJOR MEDIA CORPORATION [CASE STUDY] 05.16.2024 | Case Studies, Customer Retention, TOP 9 QUESTIONS: ESG & THE CONTACT CENTER RFP 04.24.2024 | Contact Center RFP, Customer Service Outsourcing, Patty Isnor, BLUE OCEAN WINS 2024 SILVER STEVIE® AWARD FOR CONTACT CENTER PROVIDER OF THE YEAR 04.16.2024 | Blue Ocean News, News, BOUTIQUE VS THE BIG GUYS: WHAT KIND OF CONTACT CENTER OUTSOURCER IS RIGHT FOR YOU? 07.02.2024 | Contact Center Outsourcing, WHAT’S EVERYONE TALKING ABOUT IN CUSTOMER EXPERIENCE? 06.27.2024 | Customer Experience, Customer Service Trends, DIVERSITY, EQUITY, AND BELONGING IN CUSTOMER EXPERIENCE: A CONVERSATION WITH SEAN MOHAMMED 06.25.2024 | Customer Experience, EXCEEDING CUSTOMER RETENTION GOALS FOR A MAJOR MEDIA CORPORATION [CASE STUDY] 05.16.2024 | Case Studies, Customer Retention, TOP 9 QUESTIONS: ESG & THE CONTACT CENTER RFP 04.24.2024 | Contact Center RFP, Customer Service Outsourcing, Patty Isnor, BLUE OCEAN WINS 2024 SILVER STEVIE® AWARD FOR CONTACT CENTER PROVIDER OF THE YEAR 04.16.2024 | Blue Ocean News, News, Next DECODING THE COMPLEX WORLD OF CUSTOMER CARE OUTSOURCING KNOWLEDGE IS POWER! Explore our resource center on all topics related to contact center outsourcing. Search Our Knowledge Base Now MEANINGFUL WORK. GOOD COFFEE. AND THE OCCASIONAL FREE LUNCH. SHOULDN’T YOUR JOB DELIVER ALL THREE? Working at Blue Ocean Created with Snap LET’S TALK NUMBERS GET A SNEAK PEEK INTO THE BUSINESS CASE FOR OUTSOURCING. Request an ROI Calculation CONTACT US For Pricing: Call: 1-866-658-2969 Complete Pricing Request Form For Careers: Visit Our Careers Center COMPANY HEADQUARTERS 7051 Bayers Road, Suite 400 Halifax, Nova Scotia B3L 4V2 Canada NEARSHORE OFFICE: Calle Sumner Welles #85 Esq Jose de Jesus Ravelo Santo Domingo Dominican Republic Blue Ocean is headquartered in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq People and we are guided by the “Treaties of Peace and Friendship” signed in 1725. DIVERSITY, EQUITY, BELONGING Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people no matter their race, gender identity, sexual orientation, age, or family status. If that doesn’t align with who you are, we encourage you to look elsewhere for work. Back to Top © 2024 Blue Ocean Contact Centers, Inc. All Rights Reserved. | site by: Chocolate chip or oatmeal raisin? Just kidding. The cookies on our website ensure the best possible experience as you browse. Not as delicious, but just as essential to a great time.Ok