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MENUMENU
 * Solutions
   
   * * * DESIGN A SOLUTION
         
         If you need customized, high-quality customer experience solutions for
         mission-critical customers, you’re in the right place.
         
         Whether you're ready to go to RFP or are just in the early stages of
         discovery, we're ready to talk about your goals. Just click the button
         below to get connected with one of our team members.
         
          
         
     * * Live Agent Contact Handling
       * Enhanced Program Support
       * Digital Customer Experience
       * Industry Specific Solutions
 * Getting Started
   
   * * * GET STARTED WITH OUR CONTACT CENTER RFP TEMPLATE
         
          
         
         When you choose to outsource your contact center, you’re not looking
         for a vendor, you’re looking for a strategic partner who will have a
         direct impact on the success of your business. Using an RFP specific to
         customer care makes it easier to identify the right potential partners
         for your business.
         
         
     * * Steps to a Successful Launch
       * Pricing Models
       * FAQs
       * Book an Appointment
 * Resources
   
   * * * [PODCAST] A BETTER WAY TO RFP FOR OUTSOURCED CUSTOMER CARE (BECAUSE
         YOU’RE ASKING THE WRONG QUESTIONS)
         
         In our experience, technology, attrition, and business continuity are
         the hot three areas of any contact center RFP—and yet these are the
         sections we consistently find some of the most outdated or cookie
         cutter questions that fail to paint an accurate picture of the vendor
         or the solution you’re potentially buying into. Our goal is to ensure
         you find the best possible outsourcer for your business.
         
         
         Listen to Part 1
         
         Listen to Part 2
         
         Listen to Part 3
     * * Read Our Blog
       * Deep CX: A Blue Ocean Podcast
       * Resource Center
         * Downloadable Guides
         * Infographics
       * Browse Our Content Library
         * Agent Hiring, Training, Managing
         * Contact Center Outsourcing
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         * Customer Experience
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   * * 
   * * 
 * Careers
   
   * * * WE’RE HIRING!
         
         Check out the variety of positions open now. We have work-at-home and
         work-in-office positions for a range of roles.
         
         
         Search Jobs
         
          
         
         
         
         
     * * Working at Blue Ocean
       * Careers FAQs
       * Search Jobs
       * Apply Now
   * * 
 * About Us
   
   * * * GET TO KNOW BLUE OCEAN
         
          
         
         In a nutshell, Blue Ocean provides affordable, nearshore, high-touch
         customized contact center solutions for brands who care deeply about
         the quality of their customer experience.
         
          
         
         From startups to Fortune 500s, companies choose us over the competition
         because of our resolute belief in the importance of strategic
         partnerships.
         
         
     * * Blue Ocean Snapshot
       * Meet the Team
       * Case Studies
       * Diversity, Equity, Belonging
       * Land Acknowledgement
       * News & Accolades
   * * 
 * Contact Us
 * Client Login


MENUMENU
 * Solutions
   
   * * * DESIGN A SOLUTION
         
         If you need customized, high-quality customer experience solutions for
         mission-critical customers, you’re in the right place.
         
         Whether you're ready to go to RFP or are just in the early stages of
         discovery, we're ready to talk about your goals. Just click the button
         below to get connected with one of our team members.
         
          
         
     * * Live Agent Contact Handling
       * Enhanced Program Support
       * Digital Customer Experience
       * Industry Specific Solutions
 * Getting Started
   
   * * * GET STARTED WITH OUR CONTACT CENTER RFP TEMPLATE
         
          
         
         When you choose to outsource your contact center, you’re not looking
         for a vendor, you’re looking for a strategic partner who will have a
         direct impact on the success of your business. Using an RFP specific to
         customer care makes it easier to identify the right potential partners
         for your business.
         
         
     * * Steps to a Successful Launch
       * Pricing Models
       * FAQs
       * Book an Appointment
 * Resources
   
   * * * [PODCAST] A BETTER WAY TO RFP FOR OUTSOURCED CUSTOMER CARE (BECAUSE
         YOU’RE ASKING THE WRONG QUESTIONS)
         
         In our experience, technology, attrition, and business continuity are
         the hot three areas of any contact center RFP—and yet these are the
         sections we consistently find some of the most outdated or cookie
         cutter questions that fail to paint an accurate picture of the vendor
         or the solution you’re potentially buying into. Our goal is to ensure
         you find the best possible outsourcer for your business.
         
         
         Listen to Part 1
         
         Listen to Part 2
         
         Listen to Part 3
     * * Read Our Blog
       * Deep CX: A Blue Ocean Podcast
       * Resource Center
         * Downloadable Guides
         * Infographics
       * Browse Our Content Library
         * Agent Hiring, Training, Managing
         * Contact Center Outsourcing
         * Contact Center RFP
         * Contact Center Technology
         * Customer Experience
         * Metrics & Reporting
         * Request ROI Calculation
   * * 
   * * 
 * Careers
   
   * * * WE’RE HIRING!
         
         Check out the variety of positions open now. We have work-at-home and
         work-in-office positions for a range of roles.
         
         
         Search Jobs
         
          
         
         
         
         
     * * Working at Blue Ocean
       * Careers FAQs
       * Search Jobs
       * Apply Now
   * * 
 * About Us
   
   * * * GET TO KNOW BLUE OCEAN
         
          
         
         In a nutshell, Blue Ocean provides affordable, nearshore, high-touch
         customized contact center solutions for brands who care deeply about
         the quality of their customer experience.
         
          
         
         From startups to Fortune 500s, companies choose us over the competition
         because of our resolute belief in the importance of strategic
         partnerships.
         
         
     * * Blue Ocean Snapshot
       * Meet the Team
       * Case Studies
       * Diversity, Equity, Belonging
       * Land Acknowledgement
       * News & Accolades
   * * 
 * Contact Us
 * Client Login


WE


SUSTAIN


YOUR CUSTOMERS



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GOT COMPLEX CUSTOMER
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GREAT! THAT’S OUR THING!

 

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EXPERIENCE YOUR CUSTOMERS CRAVE

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DEEP THOUGHTS ABOUT


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Previous

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05.16.2024  |  Case Studies, Customer Retention,

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BLUE OCEAN WINS 2024 SILVER STEVIE® AWARD FOR CONTACT CENTER PROVIDER OF THE
YEAR

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BOUTIQUE VS THE BIG GUYS: WHAT KIND OF CONTACT CENTER OUTSOURCER IS RIGHT FOR
YOU?

07.02.2024  |  Contact Center Outsourcing,

WHAT’S EVERYONE TALKING ABOUT IN CUSTOMER EXPERIENCE?

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DIVERSITY, EQUITY, AND BELONGING IN CUSTOMER EXPERIENCE: A CONVERSATION WITH
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EXCEEDING CUSTOMER RETENTION GOALS FOR A MAJOR MEDIA CORPORATION [CASE STUDY]

05.16.2024  |  Case Studies, Customer Retention,

TOP 9 QUESTIONS: ESG & THE CONTACT CENTER RFP

04.24.2024  |  Contact Center RFP, Customer Service Outsourcing, Patty Isnor,

BLUE OCEAN WINS 2024 SILVER STEVIE® AWARD FOR CONTACT CENTER PROVIDER OF THE
YEAR

04.16.2024  |  Blue Ocean News, News,

BOUTIQUE VS THE BIG GUYS: WHAT KIND OF CONTACT CENTER OUTSOURCER IS RIGHT FOR
YOU?

07.02.2024  |  Contact Center Outsourcing,

WHAT’S EVERYONE TALKING ABOUT IN CUSTOMER EXPERIENCE?

06.27.2024  |  Customer Experience, Customer Service Trends,

DIVERSITY, EQUITY, AND BELONGING IN CUSTOMER EXPERIENCE: A CONVERSATION WITH
SEAN MOHAMMED

06.25.2024  |  Customer Experience,

EXCEEDING CUSTOMER RETENTION GOALS FOR A MAJOR MEDIA CORPORATION [CASE STUDY]

05.16.2024  |  Case Studies, Customer Retention,

TOP 9 QUESTIONS: ESG & THE CONTACT CENTER RFP

04.24.2024  |  Contact Center RFP, Customer Service Outsourcing, Patty Isnor,

BLUE OCEAN WINS 2024 SILVER STEVIE® AWARD FOR CONTACT CENTER PROVIDER OF THE
YEAR

04.16.2024  |  Blue Ocean News, News,

Next


DECODING THE COMPLEX WORLD
OF CUSTOMER CARE OUTSOURCING

 

KNOWLEDGE IS POWER!

Explore our resource center on all topics related to contact center outsourcing.

Search Our Knowledge Base Now


MEANINGFUL WORK. GOOD COFFEE. AND THE OCCASIONAL FREE LUNCH.

 

SHOULDN’T YOUR JOB DELIVER ALL THREE?

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GET A SNEAK PEEK INTO THE BUSINESS CASE FOR OUTSOURCING.

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CONTACT US

For Pricing:

Call: 1-866-658-2969

Complete Pricing Request Form

 

For Careers:

Visit Our Careers Center

COMPANY HEADQUARTERS

7051 Bayers Road, Suite 400

Halifax, Nova Scotia B3L 4V2 Canada
NEARSHORE OFFICE: Calle Sumner Welles #85 Esq Jose de Jesus Ravelo Santo
Domingo  Dominican Republic 


Blue Ocean is headquartered in Mi’kma’ki, the ancestral and unceded territory of
the Mi’kmaq People and we are guided by the “Treaties of Peace and Friendship”
signed in 1725.

DIVERSITY, EQUITY, BELONGING

Our intention is to be an actively anti-racist organization and our goal is to
provide a work environment that creates a sense of belonging for all people no
matter their race, gender identity, sexual orientation, age, or family status.
If that doesn’t align with who you are, we encourage you to look elsewhere for
work.

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