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1 forms found in the DOM

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MARKETING, SALES AND SUPPORT ALL-IN-ONE OMNICHANNEL MESSAGING PLATFORM

Seamless integration of WhatsApp, Facebook, Instagram and WeChat, achieving a 5x
conversion rate and elevating customer experience.

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Omnichannel Chat Commerce Solutions
Trusted by 5,000+ Brands Worldwide

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SOLVE PAIN POINTS OF BUSINESSES
CAPTURE OPPORTUNITIES FOR BREAKTHROUGH GROWTH


ENHANCE CUSTOMER SERVICE

Centralise multi-channel messages in one place, and provide customer support
quickly and satisfactorily


OPTIMISE MARKETING PERFORMANCE

Track customer behaviour across website and social platforms, and create
automated customer journeys


ONLINE-MERGE-OFFLINE SALES

Bind customers to in-store sales representatives through WhatsApp or LINE, and
track sales performance across multiple revenue channels

Why Omnichat?


OFFICIAL WHATSAPP BUSINESS SOLUTION PROVIDER (BSP)



OMNICHANNEL INTEGRATION

Omnichat, the official WhatsApp Business Solution Provider and business partner
of Meta and LINE, supports messaging integration of multiple communciation
channels for faster response and better customer experience.

MARKETING AUTOMATION

Automatically label and categorise customers through auto-tagging and facilitate
segmentation. Achieve better ROI with automated messaging campaigns –
personalised broadcast, coupons and interactive games.



SALES CONVERSION

Break through online and offline barriers, and reach your customers anytime,
anywhere by leveraging WhatsApp or LINE. Track real-time statistics and measure
revenue contribution from each salespersons or shops.

SOCIAL CDP

Deliver automated customer journeys by mapping social identities and building
360° customer profiles. Trigger personalised WhatsApp messages based on the
purchase behavior.


Book a Demo

Media Coverage



Loved by


LUKFOOK JEWELLERY



Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert
online customers’ enquiries to its jewellery consultants via WhatsApp Business,
delivering a seamless and personalised shopping experience with warmth.

– Candy Tsui, Marketing Director of Lukfook Holdings

View More



KIDSLAND



Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide
personalised service, and earned $600k revenue in 2 weeks.

– Ching Yiu Lee, Chairman and CEO of Kidsland

View More



VENCHI



Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and
achieved sales by 2x in VIP Week.

– Alvin Tang, Regional E-commerce Manager

View More



SA SA



Sa Sa built a OMO seamless customer experience through Omnichat, achieving more
than 1000% conversion rate of conversational commerce.

– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited

View More



IORA



Omnichat’s chatbot has already helped us to deal with over 80% of enquiries,
reducing customer support response times as well as improving customer
satisfaction.

– Ng Hao Ping, Marketing Manager of iORA

View More



BENEFIT COSMETICS



The highly sought-after Brow & Lip Wax Service is now available for online
reservation through the official website as well as messaging apps, which has
resulted in a significant increase in the booking rate by 30%!

– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong

View More



TIMBERLAND



With Omnichat, Timberland successfully directs online visitors to salespeople at
physical stores and reach a 7x conversion rate.

– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)

View More



FILA



Leveraging the power of WhatsApp, FILA pushed on its digital transformation
strategy by adopting Omnichat’s chat commerce solutions to deliver a complete
and multi-faceted shopping experience, and its website conversion jumped by 3.5
times.

– Matthew Tam, eCommerce Manager of FILA

View More



OSIM



OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving
omni-channel retailing and 30% of conversion rate.

– Regina Ip, Marketing Manager of OSIM

View More



LUKFOOK JEWELLERY



Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert
online customers’ enquiries to its jewellery consultants via WhatsApp Business,
delivering a seamless and personalised shopping experience with warmth.

– Candy Tsui, Marketing Director of Lukfook Holdings

View More



KIDSLAND



Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide
personalised service, and earned $600k revenue in 2 weeks.

– Ching Yiu Lee, Chairman and CEO of Kidsland

View More



VENCHI



Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and
achieved sales by 2x in VIP Week.

– Alvin Tang, Regional E-commerce Manager

View More



SA SA



Sa Sa built a OMO seamless customer experience through Omnichat, achieving more
than 1000% conversion rate of conversational commerce.

– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited

View More



IORA



Omnichat’s chatbot has already helped us to deal with over 80% of enquiries,
reducing customer support response times as well as improving customer
satisfaction.

– Ng Hao Ping, Marketing Manager of iORA

View More



BENEFIT COSMETICS



The highly sought-after Brow & Lip Wax Service is now available for online
reservation through the official website as well as messaging apps, which has
resulted in a significant increase in the booking rate by 30%!

– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong

View More



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Book a Demo
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