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Ipsos Privacy Policy for Cat Financial Surveys

 

Cat Financial periodically surveys its customers, dealers, and business partners
to gather feedback about their experiences and satisfaction with Cat Financial. 

For information on the approach to the protection of customer data adopted by
companies within the Caterpillar group, please review Caterpillar’s Global
Privacy Statement: https://www.caterpillar.com/en/legal-notices/dataprivacy.html

Cat Financial has commissioned Ipsos-Insight, LLC, commonly known as “Ipsos” as
a data processor, to carry out this voluntary research survey on its behalf. 
Ipsos-Insight, LLC, is a specialist research agency registered in the state of
Delaware and part of the Ipsos worldwide group of research companies. Ipsos’
full company details are: Ipsos-Insight, LLC, 360 Park Avenue South, 17th Floor,
New York, NY 10010. 

This privacy policy explains how Ipsos processes personal data when you
participate in this Survey. You can find further information about Ipsos on its
website that can be found here: https://www.ipsos.com

Ipsos abides by all generally accepted professional industry standards and
practices applicable to the advertising and marketing research industry
including, without limitation, Insights Association, as such Ipsos abides by the
Insights Association Code of Standards and Ethics and the International Code of
Marketing and Social Research Practice issued by the ICC and ESOMAR, and other
market research associated regulations and guidelines.

This privacy policy applies to this research survey (the “Survey”) and to the
processing by Ipsos. This notice should be viewed together with Cat Financial’s
jurisdictional Customer Privacy Notice referenced in the survey document, which
provides full information on how Cat Financial processes your data and how to
exercise your data privacy rights.

 

Topics:

What information will Ipsos collect about you on Cat Financial’s behalf?

How will Ipsos use the information you provide?

Who will have access to your information?

Will this survey collect information from children?

How long will Ipsos keep the information you provide?

How does Ipsos ensure your personal data is held securely?

Does this survey use Cookies or similar code?

Who to Contact if you have any questions about this Survey, Privacy Policy or
your Personal Data?

Changes to this Privacy Policy?

Useful links

 

What information will Ipsos collect about you on Cat Financial’s behalf?

The categories of personal data we may collect about you through your
involvement in the Survey include:

 * Identification Data - e.g. your name
 * Contact Data - e.g. your phone number and email address
 * Electronic Connection Data (if taking a survey via web) - e.g. details about
   your computer, IP address, logs (see pages 3-4). This information is
   collected to ensure that the survey is delivered in a format suited to the
   software your computer is using, to assist in providing support to you if
   needed, and to control that only one survey per invitation is being
   completed.
 * Verbatims

If you do take part in this Survey, Ipsos will collect the personal data you
provide when you complete the questionnaire on Cat Financial’s behalf. Cat
Financial has also asked Ipsos to append information from their internal
database (e.g., dealer, phone number) to enable them to follow up with you if
necessary. The results of the survey are however analysed on an aggregated
basis.

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How will Ipsos process the information you provide?

Your responses to this survey will be used solely for research analysis purposes
only. The results of this research will be anonymous, statistical information
only, and we can assure you that you will NOT be identifiable in any published
results.  If you contact Ipsos for any reason regarding this research, your
contact details will be used solely for the purpose of responding to your
request.

We can assure you that any information you provide during this research will NOT
be used for marketing by Ipsos, nor will Ipsos sell your information to any
third party.

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Who within Ipsos will have access to your information?

Access to your information will be limited to only those Ipsos staff involved in
this research project, or who need access to support the systems used for this
research, such as the online survey and research data analysis systems.  This
may include staff in:

 * Other Ipsos Group companies involved in this research.
 * Our sub-contractors who may carry out some of the processing on Ipsos’
   behalf, and under Ipsos’ control; including the service providers who host or
   provide technical support for our systems. 

Some of the above may be based outside North America; however, they are required
to abide by the same data privacy legal requirements and security arrangements
as ourselves and will be subject to appropriate safeguards, a description of
which can be obtained by contacting us as set out in the section headed “Who to
contact if you have any questions about this study or this privacy policy?”.

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Will this survey collect information from children?

We are only inviting adults to participate in this research survey.

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How long will Ipsos keep the information you provide?

At the end of the project, Ipsos will securely delete all the personal data,
leaving only anonymous research results as provided above.  Ipsos will also
securely destroy the personal data that Cat Financial provided for this research
at this time.

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How does Ipsos ensure your personal data is held securely?

We take our responsibilities to keep your personal data secure very seriously.
As such we take every reasonable precaution to ensure your information is
protected from loss, theft or misuse. These precautions include appropriate
physical security of our offices, controlled access to computer systems, and use
of secure, encrypted internet connections when collecting personal data. We have
implemented a personal data protection system that takes into account all the
controls included in the legal requirements.

As part of our commitment to the security of your information, Ipsos has regular
internal and external audits of its information security and is also certified
to be compliant with the requirements of the International Standards for
Information Security ISO 27001.

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Does this survey use Cookies or similar code?

Some on-line surveys collect information through the use of 'cookies'. These are
small files stored on your computer. These files are used as sparingly as
possible and only for quality control, validation and, more importantly, to
prevent us sending you reminders for an on-line survey you have already
completed. Specifically, in respect of cookies, further details of what cookies
are can be found by visiting www.aboutcookies.org. These are small files stored
on your computer and it is possible for you to delete 'cookies' or to prevent
their use by adjusting the browser settings on your computer. However, if you do
prevent our online survey from using cookies, our surveys and website will not
work properly and you may not be able to participate in this Survey.

We also automatically capture information about your operating system, display
settings and browser type in order to ensure that the survey questionnaire is
delivered in a form suited to the software your computer is using. If you
participate in the Survey using a mobile device (e.g. tablet or smartphone), we
also capture the type and brand (e.g. iPhone). We do not capture any other
information from your computer, nor do we track or collect information outside
of your participation in the Survey. We do not link this automatically-collected
data to any other information that we collect about users.

By participating and taking part in this online Survey, you agree to our use of
cookies and similar technologies (“Cookies”) and the collection of information
from your PC/Laptop or other computing device you may use whilst taking part in
our online research activities as outlined below.

Essential Cookies

The essential cookies used in connection with this Survey are as follows:

Site/Domain/Host

Cookie Name

Purpose of cookie

Imperium

RVIDExtId

These cookies are used to store the unique codes produced using digital
fingerprinting. This is used as part of our systems to uniquely identify online
survey participants and for essential quality control purposes. Please see the
"Digital Fingerprinting" information below for more information.

RIDC

RIDSCR

RIDFPF

RID2

ISIStest

 

Special Cookies

In addition to our use of cookies, our online surveys automatically capture
information about your IP Address, operating system, screen display settings,
browser type, use of Flash and Java and to detect whether your computer has a
webcam. We use this information to:

 * ensure that the survey is delivered in a form suited to the software your
   computer is using.
 * assist in providing support to you, should you have difficulty accessing or
   completing a survey.
 * anonymised information is also used for research purposes, for example to
   determine the percentage of our Panelists in a specific country who use a
   certain type of browser.

The survey website is not designed to respond to “do not track” signals received
from browsers.

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Use of Digital Fingerprinting?

We may use digital fingerprint technology, also known as "Machine
Identification" or “digital fingerprint”, to gather certain information about
your computer hardware and software, for example, IP address, monitor display
settings, type of browser used, the operating system of your computer, etc. This
information is sent to our trusted provider who converts it into a unique serial
number – the digital "fingerprint" – and determines if it matches previous
fingerprints. The data collected in this process and the digital fingerprint
created is not tied to any of your personal data but is stored separately on
secured servers and only used for our legitimate interests of quality control,
fraud prevention, preventing members from completing any survey more than once
and for other online research quality purposes.

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Who to Contact if you have any questions about this Survey Privacy Policy?

For additional information about this Survey, Caterpillar’s privacy practices,
including corporate contact information, please see the Global Privacy Statement
at http://www.caterpillar.com/dataprivacy as well as
the jurisdictional Customer Privacy Notice. 

 

If you would like to exercise any of your data privacy rights, please contact us
at: 

Caterpillar Financial Services Corporation  
Attn: FPD Data Privacy Manager,  
2120 West End Ave., Nashville, TN 37203  
CatFinancialDataPrivacy@cat.com  Tel: +1 (615) 341-8222  

  

Or you can complete a data subject rights request through Caterpillar’s Global
Privacy Statement available at http://www.caterpillar.com/dataprivacy   

 

If you have any questions or require further information this privacy policy,
Ipsos’ compliance with data protection laws, please contact our data protection
team.

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Changes to this privacy policy:

This privacy policy was last updated on August 13, 2020.

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Useful Links:

Cat Financial:                                              
www.catfinancial.com

Ipsos Group:                                                www.ipsos.com

Insights Association:                                 
www.InsightsAssociation.org

ESOMAR:                                                     www.esomar.org