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<form method="get" action="https://www.egain.com/" class="header-searchform">
  <input type="search" name="s" autocomplete="off" value="" placeholder="Type then hit enter to search...">
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GET https://www.egain.com/

<form method="get" action="https://www.egain.com/" class="mobile-searchform">
  <input type="search" name="s" autocomplete="off" placeholder="Search">
  <button type="submit" class="searchform-submit">
    <i class="icon icon-magnifier"></i>
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</form>

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 * eGain Achieves FedRAMP Authorization with IRS Sponsorship

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EGAIN ACHIEVES FEDRAMP AUTHORIZATION WITH IRS SPONSORSHIP

Sunnyvale, CA (January 12, 2022): eGain Corporation (NASDAQ: EGAN), a leading
cloud platform provider for customer engagement automation, today announced it
has achieved authorization from the Federal Risk and Authorization Management
Program (FedRAMP). eGain’s sponsoring agency is the Internal Revenue Service
(IRS). The IRS is modernizing taxpayer experience with eGain’s digital-first,
knowledge automation solutions.

FedRAMP is a government-wide program that promotes the adoption of secure cloud
services across the federal government by providing a standardized approach to
security and risk assessment for cloud technologies and federal agencies. It
enables government agencies to rapidly leverage mission-enabling, secure, and
cost-effective cloud-based solutions.

eGain FedRAMP solution uniquely enables government agencies to easily deliver
digital-first experiences at scale – powered by AI, knowledge, and analytics. No
other provider offers as comprehensive a set of product capabilities on an open,
secure cloud platform as eGain does to digitally transform citizen experiences
and empower associates.

“We are delighted to achieve FedRAMP authorization and thank the IRS for
sponsoring us,” said Ashu Roy, eGain CEO. “Digitalization of government is a
priority for the Biden administration and we look forward to partnering with
innovative agencies like the IRS in this mission.”


MORE INFORMATION

 * eGain FedRAMP Listing
 * eGain for Government
 * eGain Product Suite
 * eGain Innovation in 30 Days™


ABOUT EGAIN

Our knowledge-powered software automates digital-first experiences for
enterprises and government agencies. Infused with AI and pre-connected with
leading CRM and contact center systems, eGain’s top-rated customer engagement
platform easily enables customer journeys with virtual assistance, customer
self-service, and modern agent tools. To learn more, visit www.eGain.com.

# # #

eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Corp. in the United States and/or
other countries. All other company names and products mentioned in this release
may be trademarks or registered trademarks of the respective companies.

# # #


EGAIN MEDIA CONTACT

Michael Messner
Email: press@egain.com
Phone: 408-636-4514

 




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