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experiences that bring customers back again and again.

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EMPOWER THE WHOLE COMPANY TO SERVE THE CUSTOMER

Automate and streamline work across the enterprise. Unite people, systems, and
processes to exceed customer expectations.

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AUTOMATE AND OPTIMIZE TECHNOLOGY SERVICE OPERATIONS

Reimagine always-on technology services. Automate service operations to enhance
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Keep your hybrid workforce engaged and productive. Make work easier with a
unified experience that brings together people, workplaces, processes, and
technology.

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BOOST EMPLOYEE PRODUCTIVITY AND ENGAGEMENT

Connect your employees across digital channels. Simplify how they get service,
support, and information so they can do their best work from anywhere.

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OPERATIONAL EXCELLENCE

Deliver long-term, strategic value and reduce risk by connecting your
operations. Strengthen common services and meet changing expectations for global
business services and ESG impact.

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DRIVE EFFICIENCIES THROUGH GLOBAL BUSINESS SERVICES

Move global business services up the value chain to expand scope and scale.
Automate end-to-end process flows, integrations, and back-end systems.

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MANAGE RISK AND RESILIENCE IN REAL TIME

Embed risk-informed decisions in your day-to-day work. Gain real-time visibility
and drive strategic results with resilient business.

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results.

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EDUCATION

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EDUCATION

Modernize learning to create amazing experiences for all.

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Automate critical operations to provide highly available, reliable services.

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Deliver better outcomes now and into the future with health IT.

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GOVERNMENT

Enable better decision-making to deliver optimized government services.

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FINANCIAL SERVICES

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RETAIL

Digitize and automate workflows to enhance the customer experience, online and
in-store.

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SERVICE PROVIDERS

Develop innovative solutions with a modern service provider platform.

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TELECOMMUNICATIONS, MEDIA, AND TECHNOLOGY

Scale and support operations with end-to-end digital workflows.

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FEATURED PRODUCTS

 * Order Management for Technology Providers
 * Technology Provider Service Management
 * Telecommunications Network Inventory
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WORKFLOWS

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PRODUCTS


IT WORKFLOWS

Build the future of IT with digital workflows on a single, unified platform.
Connect your enterprise and modernize operations to transform your business.

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PRODUCTS

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 * IT Service Management
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 * Strategic Portfolio Management
 * Application Portfolio Management
 * IT Asset Management
 * Enterprise Asset Management
 * Security Operations
 * Governance, Risk, and Compliance
 * Telecommunications Network Inventory
 * Telecommunications Service Operations Management
 * Operational Technology Management

FEATURED SOLUTIONS

 * Employee portal
 * ESG solutions


PRODUCTS


EMPLOYEE WORKFLOWS

Create connected, engaging employee experiences. Motivate your workforce and
make it easy for employees to get what they need, when they need it.

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PRODUCTS

 * Overview of Employee Workflows
 * HR Service Delivery
 * Workplace Service Delivery
 * Health and Safety
 * Legal Service Delivery
 * Sourcing and Procurement Operations
 * Supplier Lifecycle Operations

FEATURED SOLUTIONS

 * Employee portal
 * Employee journeys
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 * ESG solutions


PRODUCTS


CUSTOMER WORKFLOWS

Go beyond traditional CRM and field service. Drive customer loyalty with
connected digital workflows that automate work across departments.

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PRODUCTS

 * Overview of Customer Workflows
 * Customer Service Management
 * Field Service Management
 * Financial Services Operations
 * Telecommunications Service Management
 * Order Management
 * Order Management for Technology Providers
 * Order Management for Telecommunications
 * Technology Provider Service Management
 * Healthcare and Life Sciences Service Management
 * Public Sector Digital Services

FEATURED SOLUTIONS

 * ESG solutions
 * Vaccine management


PRODUCTS


CREATOR WORKFLOWS

Build digital workflow apps fast with a low-code platform. Quickly scale across
the enterprise to create intuitive, connected experiences users love.

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PRODUCTS

 * Overview of Creator Workflows
 * App Engine
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 * Manufacturing Connected Workforce
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FEATURED SOLUTIONS

 * ESG solutions
 * Citizen development program

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IT WORKFLOWS

Build the future of IT with digital workflows on a single, unified platform.
Connect your enterprise and modernize operations to transform your business.

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FEATURED SOLUTIONS

 * Employee portal
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IT SERVICE MANAGEMENT

Transform the impact, speed, and delivery of IT. Provide resilient services that
increase productivity and create amazing experiences wherever your employees
work.

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FEATURED CAPABILITIES

 * Change Management
 * Virtual Agent chatbot
 * Predictive Intelligence machine learning
 * Workforce Optimization
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IT OPERATIONS MANAGEMENT

Deliver proactive digital operations with AIOps. Use insights and automation to
predict issues, reduce user impact, and streamline resolutions.

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FEATURED CAPABILITIES

 * Discovery
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 * Cloud Management
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SERVICENOW CLOUD OBSERVABILITY

Gain insights to detect and respond to changes in cloud-native applications.
Navigate easily from effect to cause. Formerly Lightstep.

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STRATEGIC PORTFOLIO MANAGEMENT

Gain the insights you need to move from strategy to business outcomes in a
constantly changing world. This product was formerly known as IT Business
Management (ITBM).

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FEATURED CAPABILITIES

 * Project Portfolio Management
 * Agile Development
 * Demand Management
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APPLICATION PORTFOLIO MANAGEMENT

Align your apps with business strategy. Reduce risk and lower costs while
accelerating cloud adoption.

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IT ASSET MANAGEMENT

Take control of your IT assets. Automate the end-to-end lifecycle for software,
hardware, and cloud assets to optimize costs while reducing risk.

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FEATURED CAPABILITIES

 * Software Asset Management
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 * Asset Management
 * Cloud Insights


ENTERPRISE ASSET MANAGEMENT

Control CapEx and OpEx, minimize risk, and automate the full asset lifecycle.

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SECURITY OPERATIONS

Identify, prioritize, and respond to threats faster. Connect existing security
tools with a security orchestration, automation, and response engine to quickly
resolve incidents.

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FEATURED CAPABILITIES

 * Security Incident Response
 * Vulnerability Response


GOVERNANCE, RISK, AND COMPLIANCE

Manage risk and resilience in real time. Embed risk-informed decisions into
daily work across the enterprise for improved business resilience.

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FEATURED CAPABILITIES

 * Business Continuity Management
 * Risk Management
 * Operational Risk Management
 * Policy and Compliance Management
 * Third-party Risk Management


TELECOMMUNICATIONS NETWORK INVENTORY

Consolidate network inventory and enable lifecycle automation for resources and
services on a single platform. 

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TELECOMMUNICATIONS SERVICE OPERATIONS MANAGEMENT

Proactively monitor the health of your networks and services to prevent
downtime. Streamline your response with machine learning and advanced analytics.

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OPERATIONAL TECHNOLOGY MANAGEMENT

Safeguard operational technology (OT) systems with digital workflows that
respond quickly to threats. Improve resilience and uptime with a single system
of action.

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EMPLOYEE WORKFLOWS

Create connected, engaging employee experiences. Motivate your workforce and
make it easy for employees to get what they need, when they need it.

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FEATURED SOLUTIONS

 * Employee portal
 * Safe workplace
 * Digital workplace services
 * ESG solutions
 * Employee journeys




HR SERVICE DELIVERY

Deliver the right experience to employees anywhere. Improve productivity by
streamlining the employee service experience with intelligent workflows.

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FEATURED CAPABILITIES

 * Case and Knowledge Management
 * Employee Center
 * Enterprise Onboarding
 * Employee Journey Management
 * Now Mobile app


WORKPLACE SERVICE DELIVERY

Provide modern digital experiences for employees. Enable the new world of hybrid
work and support a safe working environment.

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HEALTH AND SAFETY

Create a strong safety culture by supporting employee health. Equip teams with
tools to automate incident reporting and investigation.

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LEGAL SERVICE DELIVERY

Deliver legal services for your enterprise at the speed of the business.
Modernize legal operations to make faster decisions and increase productivity.

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SOURCING AND PROCUREMENT OPERATIONS

Connect processes end to end. Streamline procurement for employees, boost
productivity, and enable work team efficiencies across the enterprise.

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SUPPLIER LIFECYCLE OPERATIONS

Transform the management of your suppliers with digital experiences for
onboarding and collaboration.

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CUSTOMER WORKFLOWS

Go beyond traditional CRM and field service. Drive customer loyalty with
connected digital workflows that automate work across departments.

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FEATURED SOLUTIONS

 * ESG solutions
 * Vaccine management




CUSTOMER SERVICE MANAGEMENT

Improve service operations and engage customers. Bring front, middle, and back
offices together to proactively address issues and automate common requests.

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FEATURED CAPABILITIES

 * Knowledge Management
 * Virtual Agent chatbot
 * Workforce Optimization
 * Process Optimization
 * Task Intelligence


FIELD SERVICE MANAGEMENT

Boost customer satisfaction with efficient field service management. Connect
field service with other teams and mobile tools to quickly respond to and
prevent issues.

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FEATURED CAPABILITIES

 * Dispatcher Workspace
 * Dynamic Scheduling
 * Schedule Optimization
 * Inventory Management
 * Asset and Cost Management


FINANCIAL SERVICES OPERATIONS

Unite your front, middle, and back offices. Provide efficient, resilient
financial services operations for enhanced customer and employee experiences.

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TELECOMMUNICATIONS SERVICE MANAGEMENT

Connect your telecom operations—from the network to the customer—on a single
platform. Enable CSPs to enhance customer care and automate service assurance.

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ORDER MANAGEMENT

Connect the ordering lifecycle from order capture to fulfillment. Drive
efficiencies and create effortless experiences for your customers.

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ORDER MANAGEMENT FOR TECHNOLOGY PROVIDERS

Streamline order management to accelerate revenue and deliver personalized
experiences, all while capitalizing on everything-as-a-service (XaaS).

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ORDER MANAGEMENT FOR TELECOMMUNICATIONS

Scale order management to take on modern telecom opportunities and build for
customer success. Speed new products to market and quickly turn services into
revenue.

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TECHNOLOGY PROVIDER SERVICE MANAGEMENT

Elevate the experience for your XaaS customers with AI-powered self-service and
proactive care. Make work flow across teams and the value chain.

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HEALTHCARE AND LIFE SCIENCES SERVICE MANAGEMENT

Create consumer-grade healthcare experiences and stay focused on patients
through improvements to operational performance. Increase agility across the
organization.

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PUBLIC SECTOR DIGITAL SERVICES

Digitize, modernize, and speed up the delivery of government services. 

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CREATOR WORKFLOWS

Build digital workflow apps fast with a low-code platform. Quickly scale across
the enterprise to create intuitive, connected experiences users love.

Learn More


FEATURED SOLUTIONS

 * ESG solutions
 * Citizen development program




APP ENGINE

Reimagine every process as a digital workflow. Empower developers and builders
of all skill levels to create low-code workflow apps fast.

Learn More View Demo


FEATURED CAPABILITIES

 * App Engine Studio
 * Studio IDE
 * Mobile app development
 * Delegated Development
 * Source Control & CI/CD


AUTOMATION ENGINE

Automate and connect anything to ServiceNow. Unify your approach to
hyperautomation with API integration and robotic process automation.

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FEATURED CAPABILITIES

 * Automation Center
 * RPA Hub


INTEGRATION HUB

Reduce cost and complexity for ServiceNow integrations. Quickly connect
workflows to critical business systems and simplify cross-enterprise automation.

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FEATURED CAPABILITIES

 * Spokes
 * Process Automation Designer
 * Flow Designer


MANUFACTURING CONNECTED WORKFORCE

Unlock worker productivity by streamlining and digitizing standard operating
procedures and enabling shared knowledge across the enterprise.

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