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Text Content

Register Now
 * Why Attend
 * Experience the Future
 * Be inspired
 * Agenda
 * Best Practices
 * Awards
 * Analyst Perspective
 * Register Now

Interactions 2022 is more
than just a conference, it is
where the next generation of
CX is being defined and
where you can enjoy 2 days
of learning and networking with
the largest community of global CX experts.

Join us for an immersive experience and don’t miss the opportunity to enjoy a
one-of-a-kind virtual reality experience.

Sign up today and reserve your spot.

Join us for an immersive experience and don’t miss the opportunity to enjoy a
one-of-a kind virtual reality experience.

Sign up today and reserve your spot.


WHY ATTEND

The Future of Customer Experience is Here.


LEARN

Our 2-day global virtual event will propel you into the future of customer
experience and show you what you need to do today to stay ahead of your
customer’s expectations and your competition.


INTERACT

Network with other CX leaders. Interact with our experts and product
evangelists, and share best practices related to understanding and optimizing
customer journeys in the contact center and beyond its boundaries. Learn how to
use the latest innovations in cloud, digital, self-service, AI and process
automation.


ENJOY

And expect the unexpected with surprises, treats and some CX fun – make sure to
check out this year’s special opportunity to Upgrade your experience and join us
to an exclusive VR experience.


EXPERIENCE INTERACTIONS
IN VIRTUAL REALITY

Explore the future of CX with your own
complimentary Oculus Quest 2. And immerse
yourself in a curated collection of meta
experiences — customized for a limited number
of attendees.
Don’t miss a single moment.
Sign up today and secure your spot

See What’s Included in the VR track

Download Now Join the VR experience
Barak Eilam CEO, NICE
Paul Jarman CEO, CXone
Barry Cooper Enterprise Group President, NICE


BE INSPIRED

Hear from our inspirational executive keynote speakers about the latest
innovations and insights in the CX landscape.

Register Now


AGENDA

Take a sneak peek into our agenda, including tracks dedicated to Mastering
Digital Interactions, Perfecting Complete Performance, Frictionless Journey
Orchestration, Revolutionizing Intelligent Self Service, Reinventing AI,
Superior CS with a Superior Cloud Platform and Empowering Your Agents

TUESDAY, MAY 24, 2022
11:00 a.m. ET Barak Eilam, CEO Address
12:00 p.m. ET Customer Keynote
12:30 p.m. ET Showcase & Best Practices Sessions
3:00 p.m. ET Networking Event
WEDNESDAY, MAY 25, 2022
10:00 a.m. ET CX Excellence Awards
11:00 a.m. ET CX Innovation Session
12:00 p.m. ET Showcase & Best Practices Sessions
3:00 p.m. ET Celebrity Keynote

*Agenda is subject to change


BEST PRACTICES SESSIONS

We have over 50 Live Best Practices Sessions where you can interact with
real-customers from leading organizations, and top analysts where they will
share their predictions and views on the future of Customer Experience.

Mastering Digital Interactions


MASTERING DIGITAL INTERACTIONS

Provide your customers a smart start to their journey, right at the digital
doorstep, on your website or mobile app, offer them the right content to resolve
their issues faster, guide them to find what they are looking for, and
proactively engage them to resolve issues before they arise.

Perfecting Complete Performance


PERFECTING COMPLETE PERFORMANCE

Measure the entire picture with real-time and historical analytics to
understand, analyze and continuously improve journeys. Make sure your
operational efficiency levels are optimized through AI-based forecasting and
scheduling across all channels with full flexibility. Drive better agent
behaviors and performance by consistently guiding them in real time and
measuring their overall service quality, and by obtaining customer feedback to
optimize customer satisfaction.

Frictionless Journey Orchestration


FRICTIONLESS JOURNEY ORCHESTRATION

Deliver highly personalized interaction experiences over more than 30 supported
digital channels, and move customers seamlessly and effortlessly between them,
while providing full context and a single consistent journey, using real time
AI-based routing to prioritize interactions by sentiment, ideal resolution path,
and an AI automation score.

Revolutionizing Intelligent
Self Service


REVOLUTIONIZING INTELLIGENT SELF SERVICE

Design data-driven self-service interactions that know what customers need, by
deploying or natively integrating the most intelligent bots that are able to
comprehend human conversations through a powerful flexible conversational AI
platform that continuously learns and improves over time.


Empower Your Agents


EMPOWER YOUR AGENTS

Empower your contact center agents and keep them engaged by providing them the
knowledge they need to be successful, guiding and alerting them in real time to
specific behavioral and operational insights so they can create the most
hyper-personalized, unique interactions that delight customers and resolve
issues quickly.

Experience the FUTURE
(VR Track)


EXPERIENCE THE FUTURE (VR TRACK)

Discover the future of CX in the Metaverse where you can get a taste of the
future of customer service. With this exclusive track, you will upgrade your
experience and physically be there, almost in person. The VR track offers
exclusive content not found anywhere else, a chance to meet our experts,
analysts, special customers, and keynotes and interact with them, live. The VR
environment also offers an extensive array of networking options, games, and
prizes on top of what you will be getting in the web event. To be able to learn,
engage and enjoy all of what we offer in VR, you will also receive an Oculus
Quest 2 headset for free when you register for this limited space experience.

Reinventing AI


REINVENTING AI

Experience the power of AI with Enlighten, the only AI solution that has access
to specialized CX data and offers pre-built models for every in-demand CX use
case. It is embedded across our entire platform, so its intelligence is easily
operationalized to leverage conversational data from employee-assisted
interactions to discover automation and optimizations opportunities for
self-service.

Superior CX with a Superior Cloud Platform


SUPERIOR CX WITH A SUPERIOR CLOUD PLATFORM

Find out how NICE CXone, the leading cloud-native platform, enables accelerated
innovation and controls costs without sacrificing the independence of which
functions you use and when. CXone provides the freedom with an open architecture
that can connect everything with anything and inject data at the push of a
button. Learn how our common data model, elastic scalability, 400+ APIs, and
complete set of applications and microservices in a truly open cloud
environment, support deployments for any size business with security and
compliance foundational across every application in the platform.


PERFECTING COMPLETE PERFORMANCE

Measure the entire picture with real-time and historical analytics to
understand, analyze and continuously improve journeys. Make sure your
operational efficiency levels are optimized through AI-based forecasting and
scheduling across all channels with full flexibility. Drive better agent
behaviors and performance by consistently guiding them in real time and
measuring their overall service quality, and by obtaining customer feedback to
optimize customer satisfaction.

Mastering Digital Interactions


MASTERING DIGITAL INTERACTIONS

Provide your customers a smart start to their journey, right at the digital
doorstep, on your website or mobile app, offer them the right content to resolve
their issues faster, guide them to find what they are looking for, and
proactively engage them to resolve issues before they arise.

Perfecting Complete Performance


PERFECTING COMPLETE PERFORMANCE

Measure the entire picture with real-time and historical analytics to
understand, analyze and continuously improve journeys. Make sure your
operational efficiency levels are optimized through AI-based forecasting and
scheduling across all channels with full flexibility. Drive better agent
behaviors and performance by consistently guiding them in real time and
measuring their overall service quality, and by obtaining customer feedback to
optimize customer satisfaction.


PERFECTING COMPLETE PERFORMANCE

Measure the entire picture with real-time and historical analytics to
understand, analyze and continuously improve journeys. Make sure your
operational efficiency levels are optimized through AI-based forecasting and
scheduling across all channels with full flexibility. Drive better agent
behaviors and performance by consistently guiding them in real time and
measuring their overall service quality, and by obtaining customer feedback to
optimize customer satisfaction.

Frictionless Journey Orchestration


FRICTIONLESS JOURNEY ORCHESTRATION

Deliver highly personalized interaction experiences over more than 30 supported
digital channels, and move customers seamlessly and effortlessly between them,
while providing full context and a single consistent journey, using real time
AI-based routing to prioritize interactions by sentiment, ideal resolution path,
and an AI automation score.

Revolutionizing Intelligent
Self Service


REVOLUTIONIZING INTELLIGENT SELF SERVICE

Design data-driven self-service interactions that know what customers need, by
deploying or natively integrating the most intelligent bots that are able to
comprehend human conversations through a powerful flexible conversational AI
platform that continuously learns and improves over time.


Empower Your Agents


EMPOWER YOUR AGENTS

Empower your contact center agents and keep them engaged by providing them the
knowledge they need to be successful, guiding and alerting them in real time to
specific behavioral and operational insights so they can create the most
hyper-personalized, unique interactions that delight customers and resolve
issues quickly.

Experience the FUTURE
(VR Track)


EXPERIENCE THE FUTURE (VR TRACK)

Discover the future of CX in the Metaverse where you can get a taste of the
future of customer service. With this exclusive track, you will upgrade your
experience and physically be there, almost in person. The VR track offers
exclusive content not found anywhere else, a chance to meet our experts,
analysts, special customers, and keynotes and interact with them, live. The VR
environment also offers an extensive array of networking options, games, and
prizes on top of what you will be getting in the web event. To be able to learn,
engage and enjoy all of what we offer in VR, you will also receive an Oculus
Quest 2 headset for free when you register for this limited space experience.


Reinventing AI


REINVENTING AI

Experience the power of AI with Enlighten, the only AI solution that has access
to specialized CX data and offers pre-built models for every in-demand CX use
case. It is embedded across our entire platform, so its intelligence is easily
operationalized to leverage conversational data from employee-assisted
interactions to discover automation and optimizations opportunities for
self-service.

Superior CX with a Superior Cloud Platform


SUPERIOR CX WITH A SUPERIOR CLOUD PLATFORM

Find out how NICE CXone, the leading cloud-native platform, enables accelerated
innovation and controls costs without sacrificing the independence of which
functions you use and when. CXone provides the freedom with an open architecture
that can connect everything with anything and inject data at the push of a
button. Learn how our common data model, elastic scalability, 400+ APIs, and
complete set of applications and microservices in a truly open cloud
environment, support deployments for any size business with security and
compliance foundational across every application in the platform.





SHINE A LIGHT ON YOUR ACHIEVEMENTS.

Submit your application for the NICE CX Excellence Awards program and receive
the recognition your team deserves at Interactions LIVE 2022.

Apply Now



ANALYST PERSPECTIVES

Access the latest trends and perspectives delivered straight from the industry’s
top analysts:

Max Ball
Principal Analyst
Colleen Fazio
Senior Analyst
Mila D'Antonio
Principal Analyst, Connected Enterprise
Keith Dawson
VP & Research Director, Customer Experience
Donna Fluss
Founder & President
Sheila McGee-Smith
Founder & Principal Analyst
Omer Minkara
VP & Principal Analyst
Tim Crawford
CIO, Industry Analyst & Strategic Advisor


BECOME A SPONSOR


Interactions Live promises to be an even more interactive and rewarding for both
first-time and returning sponsors.


Become a sponsor and access key influencers and decision makers.


Sponsorships sell out quickly so sign up now by downloading the brochure!



Download Brochure




THANK YOU TO OUR SPONSORS

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