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* Archive * Demo * • * About * LinkedIn * Sponsorship Sign in Subscribe A blog about Zendesk, written by Thomas Verschoren. Zendesk Roundup ZENDESK ROUNDUP FOR JULY 2024 Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free. Jul 2, 2024 Sunshine Conversations QUICK LOOK AT THE ZENDESK RELAY APP FOR OUTBOUND WHATSAPP MESSAGES The new Relay app from Zendesk makes sending outbound messages over WhatsApp via Sunshine Conversation available to all Zendesk users without custom coding or development. Jun 25, 2024 API SHOWING DEVICE INFORMATION IN THE CUSTOMER PANEL IN ZENDESK AGENT WORKSPACE The new Device information section in Agent Workspace gives you information about your customers' context right next to a Messaging ticket. lock-1 Jun 18, 2024 sponsor BABELFORCE – THE VOICE PARTNER OF CHOICE FOR ZENDESK (SPONSOR) My thanks for babelforce for sponsoring this month's Internal Note newsletter. Jun 13, 2024 API HANDLING MULTIPLE SUPPORT ADDRESSES IN A SUPPORT EMAIL This article offers a solution for scenarios where customers email multiple support addresses in your Zendesk instance and you only see a single ticket being created. lock-1 Jun 11, 2024 Zendesk Roundup ZENDESK ROUNDUP FOR JUNE 2024 Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free. Jun 4, 2024 Bot Builder EXPANDED SUPPORT FOR VARIABLES IN THE ZENDESK BOT Zendesk recently added variables, dynamic options and carousels to their Bot Builder. No better way to showcase these new capabilities than building a bot powered by the Avengers! lock-1 May 28, 2024 FEATURED ROAD TO AUTOMATION Last months' Relate event was all about Zendesk AI and how it can help you improve your CX or EX experiences. One of the key points notes not only in the main keynote, but also in sessions during the event was the concept of automation and automation rates for your tickets. May 21, 2024 MY APPROACH TO ZENDESK TRIGGERS This article offers a deep-dive on how to structure and sort your Zendesk triggers starting from the concept of "one trigger does one job" lock-1 May 14, 2024 ZENDESK ROUNDUP FOR MAY 2024 Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free. May 7, 2024 WHAT'S NEW FROM ZENDESK RELATE: WFM, QA AND ZENDESK’S NEW VISION. In today's newsletters I'll write about the to remaining topics: Workforce Management (WFM) and Quality Assessment (QA), and wrapping things up with some comment on Zendesk's new product vision. Apr 18, 2024 SUBSCRIBE TODAY And receive weekly Zendesk news and articles in your inbox Subscribe LATEST ROAD TO AUTOMATION Last months' Relate event was all about Zendesk AI and how it can help you improve your CX or EX experiences. One of the key points notes not only in the main keynote, but also in sessions during the event was the concept of automation and automation rates for your tickets. May 21, 2024 MY APPROACH TO ZENDESK TRIGGERS This article offers a deep-dive on how to structure and sort your Zendesk triggers starting from the concept of "one trigger does one job" lock-1 May 14, 2024 ZENDESK ROUNDUP FOR MAY 2024 Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free. May 7, 2024 AUTOMATICALLY DEFLECT ZENDESK SPAM TICKETS VIA TRIGGERS AND WEBHOOKS From time to time spammers use open API endpoint in Zendesk to flood your inbox with tickets. This article shows an efficient and automatic way to deflect these tickets. May 5, 2024 SWIFTEQ - ZENDESK APPS FOR FASTER SUPPORT & SUPERIOR SELF-SERVICE (SPONSOR) My thanks for SwiftEq for sponsoring this month's Internal Note newsletter. May 2, 2024 PREVIEW OF THE NEW GENERATIVE SEARCH FOR ZENDESK KNOWLEDGE BASE AND AGENT WORKSPACE The new generative AI search features for the Zendesk Help Center and Agent Workspace turn search results into Quick Answers with custom generated responses. Apr 30, 2024 ZENDESK RELATE: WHAT'S AVAILABLE NOW AND SHOW FLOOR IMPRESSIONS In this final article of the Zendesk Relate 2024 series I'm doing a review of what Zendesk features are available today, and how they fit in the bigger Zendesk product approach. And I wrap things up with some impressions of the show floor. Apr 23, 2024 WHAT'S NEW FROM ZENDESK RELATE: WFM, QA AND ZENDESK’S NEW VISION. In today's newsletters I'll write about the to remaining topics: Workforce Management (WFM) and Quality Assessment (QA), and wrapping things up with some comment on Zendesk's new product vision. Apr 18, 2024 WHAT'S NEW FROM ZENDESK RELATE: AI AGENTS AND COPILOT. Today was the first day of Relate, Zendesk's flagship event where they announce new features, give insights in customer and employee experience trends and showcase their products and customers. This article shows the new Agent Copilot and AI Agents. Apr 17, 2024 BEYOND TRIGGERS. MOVING TO QUEUE ONLY ASSIGNMENT IN ZENDESK What happens if we trust queues for assignment and remove any assignment triggers from a Zendesk instance? Apr 9, 2024 ZENDESK ROUNDUP FOR APRIL 2024 Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free. Apr 2, 2024 AN INTRODUCTION TO OMNICHANNEL ROUTING IN ZENDESK This article will give you an overview of Zendesk's Omnichannel Routing, Agent Availability and the brand new Queues features. lock-1 Mar 26, 2024 INTERNAL NOTE The blog about Zendesk written by Thomas Verschoren. Subscribe See all * Ethics * Privacy * Terms * Sponsorship Powered by Ghost SUBSCRIBE TODAY And receive weekly Zendesk news and articles in your inbox Subscribe