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 1. Home
 2. News
 3. Hotels
 4. Sleeping Rio Las Vegas Guests Report Being Burglarized


SLEEPING RIO LAS VEGAS GUESTS REPORT BEING BURGLARIZED

 * Ben Schlappig
 * Published: March 10, 2024
 * Updated: March 11, 2024
 * 29


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It goes without saying that a lot of strange stuff happens in Las Vegas, and
sometimes you have to be skeptical of claims. However, multiple people have now
reported that they’ve been burglarized at the Rio Las Vegas (now part of World
of Hyatt) while they were asleep in their room.

In this post:

 * Strange theft stories at the Rio Las Vegas
 * This is incredibly strange…
 * Bottom line


STRANGE THEFT STORIES AT THE RIO LAS VEGAS

KTNV Las Vegas has the story of how in recent weeks, two sets of guests have
reported being burglarized while sleeping in their room at the Rio Las Vegas.

One couple claimed that they had $6,000 worth of items stolen while they were
asleep, including $1,400 in cash, and they didn’t hear a thing:

> “The feeling of being violated while we were sleeping is still kind of
> haunting me. We were left with no debit cards, no credit cards, no telephone.
> We were literally three feet away from them.”

In another incident, two men from Florida were sharing a room at the Rio Las
Vegas, and claim they had around $10,000 in belongings stolen from their room
while they were asleep:

> “I didn’t hear a thing. Thank God that we didn’t wake up because maybe it
> would be worse. I noticed that the door was left probably a foot wide open and
> that’s when we started looking for all of our stuff. It’s insane.”

The hotel told both sets of guests that they had no leads regarding what
happened, as the hotel doesn’t have security cameras in the hallways. The hotel
also suggested that perhaps the guests left their doors open, and that’s why
they were robbed. Here’s the statement the hotel released:

> “We can confirm there was an incident at the resort, but the details are still
> being investigated. The safety and security of our guests remain the resort’s
> top priority. We have no further comment at this time.”

Rio Las Vegas guest room


THIS IS INCREDIBLY STRANGE…

Hotel theft is pretty common around the globe — in some cases the culprits may
be hotel employees, in some cases they may be hotel guests, and in other cases
they may just be outsiders entering the hotel with bad intentions.



We should never assume that we’re 100% safe in hotels, and we should take
precautions. The single most important thing you can do to protect yourself and
your belongings is to always use the deadbolt when you’re in the room.
Furthermore, place valuables in the safe, though don’t assume that makes them
100% safe, since there could still be an inside job whereby the safe is robbed
(but you’re still better off putting things in a safe than not).

All that being said, I find this situation at the Rio Las Vegas to be
particularly unusual. Here are a few thoughts, and I’m going to assume that
things happened the way the parties are claiming:

 * I assume the guests weren’t using their deadbolts, but do doors at the Rio
   Las Vegas have an issue whereby they don’t automatically close properly, and
   where they could appear to be closed, but aren’t?
 * Generally I’d expect someone to try to rob a hotel room while it’s
   unoccupied, and not while people are asleep, which is infinitely more risky
   in terms of getting caught, especially since there’s often no easy or quick
   escape from a hotel
 * I’m a pretty deep sleeper, but I feel like I would wake up if someone opened
   my hotel room door, presumably used light, and then rummaged through the room
   looking for things to steal
 * It wasn’t just cash and credit cards being stolen, but in the case of one of
   these incidents, pool cues were stolen; you’d think there would be video
   footage of this somewhere in the hotel, even if not in a hallway
 * Something like this generally sounds like it would be an inside job, but if
   it were an inside job, you’d assume people would burglarize a room when they
   know it isn’t occupied, rather than when it is

What’s going on at the Rio Las Vegas?


BOTTOM LINE

While I imagine there’s theft at Las Vegas hotels all the time, there have been
two recent reports of guests being burglarized at the Rio Las Vegas while they
were asleep in their rooms. This is exceedingly weird, and a good reminder to
always deadbolt your door when you’re in the room.

What do you make of this situation?

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 1.  Lane Drifter Guest
     March 19, 2024, 3:20 pm
     
     Vegas is a place where people overdo it on a nightly basis. People are
     quick to say " I can't imagine I wouldn't wake up..." But what you might do
     when intoxicated is not the same as sober. I think it likely that bad
     actors observe people carefully in the casinos and spot the easy targets.
     As the post says, lock up your crap and use the deadbolt.
     
     And try to be situationally aware when you have overindulged.
     
     Helpful
     Reply
 2.  TMT Guest
     March 11, 2024, 10:45 am
     
     I know that you're a travel site rather than a highbrow publication, but
     the word that you're looking for is "burgled". "Burglar" or "burglary" are
     already nouns; you need to use the existing associated verb rather than
     make up a new one. Have you heard of anyone complaining that their
     connectionizing flight in Atlanta got cancelized?
     
     Helpful
     Reply
 3.  Mobo Guest
     March 11, 2024, 7:07 am
     
     Did you not hear about the Paris Casino robberies?
     
     Deadbolts don’t stop these guys. They are easily defeated. The Paris robber
     was using a screwdriver to defeat them.
     
     Most casino hotels don’t have cameras in the guest room hallways.
     
     Helpful
     Reply
 4.  LOVETRAVELLING New Member
     March 10, 2024, 11:36 pm
     
     They do not have Safe/Locker in the Rooms? Learn to use the Safes. If no
     Safe/Locker, Find another Place. By the way, RIO has always sucked!
     
     Helpful
     Reply
     1. Creditcrunch Diamond
        March 11, 2024, 5:22 am
        
        Unfortunately cracking hotel safes has become widespread with people
        posting videos on social media with hacks, tips and tricks including
        engineer master codes etc, same with how to overcome and open hotel
        doors. You have to be inventive with hiding things and have photocopies
        of travel documents, no need to carry large amounts of cash and be
        sensible about what valuable's you take with you on travels, keep them
        to a minimum.
        
        Helpful
        Reply
 5.  Cousin Richard Guest
     March 10, 2024, 10:54 pm
     
     Water glass perched on top of the door handle.
     
     Old spy trick.
     
     Helpful
     Reply
 6.  Bob Guest
     March 10, 2024, 8:36 pm
     
     I stayed in a Mandalay suite once. Luckily I was in the room at the time
     when a couple walked right in with their own key card since front desk gave
     them one. I was furious and went right to the front desk manager. Her reply
     was that she was sorry and assured me(which means she has no clue) this
     doesn't happen often and I said, often? So you mean this has happened
     before and...
     
     I stayed in a Mandalay suite once. Luckily I was in the room at the time
     when a couple walked right in with their own key card since front desk gave
     them one. I was furious and went right to the front desk manager. Her reply
     was that she was sorry and assured me(which means she has no clue) this
     doesn't happen often and I said, often? So you mean this has happened
     before and probably several times. She neither confirmed nor denied. So
     yeah hoyrl security is the pits. With all the casino surveillance you think
     they're would be better cameras in the hallway.
     
     Read more
     Helpful
     Reply
 7.  Dale Guest
     March 10, 2024, 7:52 pm
     
     Sounds like a tag team scammers. Their word against the hotels. Opportunity
     seekers.
     
     Helpful
     Reply
 8.  Steve M Guest
     March 10, 2024, 6:14 pm
     
     Rubber door stop will cost you a buck.
     If you are in your room sleeping. Or whatever.
     
     Helpful
     Reply
     1. Joe Guest
        March 10, 2024, 8:40 pm
        
        Seems odd and seems like they had to have been targeted. You need a key
        card to get on the elevator to those specific floors. If they didn't
        have a card for the door then whay, they tried every door until they got
        one opened? With past shootings in vegas and heightened security
        everywhere especially in casinos how do you not have cameras in hallways
        and elevators?
        
        Helpful
        Reply
 9.  Sco Guest
     March 10, 2024, 4:03 pm
     
     Seems like the best way to stay at El Rio might be to check-in and checkout
     via the Hyatt app and not actually spend the night there.....
     
     Helpful (1)
     Reply
 10. John doe Guest
     March 10, 2024, 1:40 pm
     
     Okay so if you enter through the fire escapes you by pass the security
     measures then they push on the frame work of the very worn out doors to the
     rooms and the doors open up! I was in the Clark county detention center
     once and over heard a bunch of crack heads talking about it!
     
     Helpful
     Reply
 11. Kevin Guest
     March 10, 2024, 12:33 pm
     
     Just had a Hyatt stay here this week and wondered why they were checking
     keys before entering the elevators with a security booth setup in the
     hallway in the evening. They asked you to tap the key before proceeding.
     Likely in response to this. During the day however no checks were done.
     
     Helpful
     Reply
     1. Tonei Glavinic Guest
        March 10, 2024, 2:08 pm
        
        I’ve seen this at a bunch of casino hotels in both Vegas and Atlantic
        City
        
        Helpful
        Reply
 12. Alex Guest
     March 10, 2024, 12:13 pm
     
     If I had $1,400 in cash I wouldn’t be staying at a shithole like The Rio.
     
     Helpful
     Reply
 13. BookLvr Diamond
     March 10, 2024, 10:42 am
     
     SUPER weird--not that there would be hotel theft, but that there would be
     hotel thefts in occupied rooms at night, while people are sleeping. (And
     even that the thief would have been confident that people would be
     sleeping, as some people keep odd hours in Vegas.)
     
     I don't love the hotel's response to the guests as reported. If more than
     one room has been robbed at night, on separate nights, the response
     shouldn't be to...
     
     SUPER weird--not that there would be hotel theft, but that there would be
     hotel thefts in occupied rooms at night, while people are sleeping. (And
     even that the thief would have been confident that people would be
     sleeping, as some people keep odd hours in Vegas.)
     
     I don't love the hotel's response to the guests as reported. If more than
     one room has been robbed at night, on separate nights, the response
     shouldn't be to blame the guests. It should be to look at their own
     security protocols and their own personnel, including outside contractors.
     The property must realize that this is terrible publicity and they should
     want to get to the bottom of it.
     
     I have stayed at the Rio three times--a convention we sometimes like to
     attend is held there--though not since the recent refurbishment. I agree
     with the security expert quoted in the article that there is a balance
     which needs to be struck between security and guest privacy. That being
     said, I wonder if people need a key card to access guest room floors. I
     wonder if there are security cameras in the elevators. I also wonder how
     the victims are selected. Surely a thief isn't trying each and every room
     door?
     
     Read more
     Helpful
     Reply
 14. AinthePNW Guest
     March 10, 2024, 10:14 am
     
     This happened to me in San Jose CR about 15 years ago at a Courtyard by
     Marriott. We were heading back to the US after a 3 week backpacking ish
     trip, someone got in our room took my backpack, wallet, and my friends
     backpack. Thankfully I had my passport in the safe along with some other
     cash/debit/credit cards. My friend got his whole wallet and passport
     stolen. The hotel not only blamed us but reported...
     
     This happened to me in San Jose CR about 15 years ago at a Courtyard by
     Marriott. We were heading back to the US after a 3 week backpacking ish
     trip, someone got in our room took my backpack, wallet, and my friends
     backpack. Thankfully I had my passport in the safe along with some other
     cash/debit/credit cards. My friend got his whole wallet and passport
     stolen. The hotel not only blamed us but reported to the police that we
     faked the whole thing to get some sort of compensation from the hotel.
     Complete bs. I had never been so glad to have a plane take off later that
     day - I haven’t been back to CR since then.
     
     Read more
     Helpful
     Reply
 15. MoreSun Guest
     March 10, 2024, 9:18 am
     
     Didn’t know door stop alarms were a thing, thanks all who mentioned them!
     Beats the crap out of hoping a chair makes enough noise to wake me up.
     
     And 100% on how easy it is to get around hotel locks, a master key gets
     around the deadbolt and a bent wire easily flips the flip lock (stayed at a
     new hotel whose flip locks were too sensitive and kept throwing themselves
     when the door...
     
     Didn’t know door stop alarms were a thing, thanks all who mentioned them!
     Beats the crap out of hoping a chair makes enough noise to wake me up.
     
     And 100% on how easy it is to get around hotel locks, a master key gets
     around the deadbolt and a bent wire easily flips the flip lock (stayed at a
     new hotel whose flip locks were too sensitive and kept throwing themselves
     when the door closed, security got that thing opened in like 2 seconds flat
     with a bent wire hanger).
     
     Such a creepy story.
     
     Read more
     Helpful
     Reply
 16. Mushu_Pork Guest
     March 10, 2024, 9:09 am
     
     There is a hook that they put under the hotel door to open the handle. Not
     hard to find with a google search.
     
     Helpful
     Reply
 17. Andrew M Guest
     March 10, 2024, 8:05 am
     
     I assume the risks of accessing a room while the occupants are sleeping is
     outweighed by the much higher likelihood of finding a wallet and other high
     value items that would probably be out of the room during the day. Still
     seems very risky though.
     
     Helpful
     Reply
     1. Antwerp Guest
        March 10, 2024, 9:11 am
        
        Given my own experience with this you are most likely correct in the
        risk reward assessment. In my case it was clearly a quick entry and grab
        scheme that was seconds at most. What they probably bank on is the 10-15
        seconds to recognize what’s happening IF you wake up and then as they
        run another 15-30 seconds for you to grab pants on and try to catch up
        while still half asleep. In my...
        
        Given my own experience with this you are most likely correct in the
        risk reward assessment. In my case it was clearly a quick entry and grab
        scheme that was seconds at most. What they probably bank on is the 10-15
        seconds to recognize what’s happening IF you wake up and then as they
        run another 15-30 seconds for you to grab pants on and try to catch up
        while still half asleep. In my case it was down the emergency exit
        stairs and directly out a door to the outside and a waiting car.
        
        The Rio, a much bigger hotel, I imagine they can scurry though a number
        of access points and vanish inside the hotel quickly.
        
        Read more
        Helpful
        Reply
 18. JetAway Guest
     March 10, 2024, 7:52 am
     
     I wouldn't assume things happened the way the parties are claiming.
     
     Helpful
     Reply
     1. AinthePNW Guest
        March 10, 2024, 10:19 am
        
        I disagree, I think it likely happened. This has happened to me before.
        Although it wasn’t as much in valuables (maybe $500-1k total in
        electronics and cash), but it was a friends passport that also got
        stolen which was the much bigger deal.
        
        Helpful
        Reply
 19. Tony Guest
     March 10, 2024, 7:45 am
     
     These people actually slept at Rio on their mattress runs for Hyatt
     Globalist status? :)
     
     Helpful
     Reply
 20. Antwerp Guest
     March 10, 2024, 7:42 am
     
     A few years back this happened to me at a Marriott in Dallas. I forgot to
     deadbolt my door. But it was closed tightly. I’m a deep sleeper but in the
     middle of the night I woke up to light from the hallway coming in the room.
     I jumped up and ran out to see a woman running with my briefcase through
     the emergency staircase doors. By the time I could catch up she was...
     
     A few years back this happened to me at a Marriott in Dallas. I forgot to
     deadbolt my door. But it was closed tightly. I’m a deep sleeper but in the
     middle of the night I woke up to light from the hallway coming in the room.
     I jumped up and ran out to see a woman running with my briefcase through
     the emergency staircase doors. By the time I could catch up she was in a
     waiting car and gone. The hotel and police identified her as a guest
     through cameras and right before she had been at the unattended front desk
     standing around it. She was never apprehended. My laptop was the only thing
     of value stolen. It was determined that she somehow had gotten a master key
     or a key to my room - but the hotel refused to accept it was an inside job.
     
     Given my experience I always deadbolt my door. But the reality is I have
     also seen security open these in a matter of seconds when needed.
     
     Read more
     Helpful
     Reply
 21. VegasVic Guest
     March 10, 2024, 7:37 am
     
     Newsflash. Vegas casino security exists to protect the assets of the HOUSE,
     not the customer.
     
     Helpful (1)
     Reply
 22. Jeff Guest
     March 10, 2024, 7:27 am
     
     also possible they were targeted, drugged, then followed (assisted) into
     the room. Very common in other countries.
     
     Helpful
     Reply
 23. JK Guest
     March 10, 2024, 7:01 am
     
     My first thought is to download automatic log from the door (assuming it is
     a lock accessed with a keycard / NFC chip as most are). This would identify
     when the door was opened and what card opened it, who programmed the card
     etc.
     
     There are lock mechanisms you can buy which add another layer or protection
     on top of the deadbolt, a lot of pilots and FAs use them to give extra
     security. If anyone travels a lot they might want to look at one of these
     options also.
     
     Helpful
     Reply
 24. Creditcrunch Diamond
     March 10, 2024, 6:57 am
     
     Very strange indeed, I assume the lifts and stairs are covered by cctv,
     makes you wonder if the system was tampered with.
     
     I always travel with a door stop alarm, wedged under the door if anyone
     tries to push it out you will know about it.
     
     Helpful (1)
     Reply

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Sco Guest
March 10, 2024, 4:03 pm

Seems like the best way to stay at El Rio might be to check-in and checkout via
the Hyatt app and not actually spend the night there.....

1
VegasVic Guest
March 10, 2024, 7:37 am

Newsflash. Vegas casino security exists to protect the assets of the HOUSE, not
the customer.

1
Creditcrunch Diamond
March 10, 2024, 6:57 am

Very strange indeed, I assume the lifts and stairs are covered by cctv, makes
you wonder if the system was tampered with. I always travel with a door stop
alarm, wedged under the door if anyone tries to push it out you will know about
it.

1
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