helpx.adobe.com
Open in
urlscan Pro
2a02:26f0:480:f::213:7ec6
Public Scan
Submitted URL: https://www.adobe.com/go/support
Effective URL: https://helpx.adobe.com/support.html
Submission: On January 16 via api from AE — Scanned from DE
Effective URL: https://helpx.adobe.com/support.html
Submission: On January 16 via api from AE — Scanned from DE
Form analysis
0 forms found in the DOMText Content
* * * * Adobe * * * Creativity & Design Creativity Creativity & Design * * * * What is Creative Cloud? Creative apps and services for everyone * * Photographers Lightroom, Photoshop, and more * Students and teachers Save over 60% on Creative Cloud * Individuals 20+ creative apps, Acrobat, and more * Business Solutions for teams and enterprises * Schools and universities Simple administration and licensing * View plans and pricing Simple administration and licesing * Featured products * Photoshop Image editing and design * Adobe Express All-in-one design, video, photo, and PDF app * Lightroom Photo editing and organization * Illustrator Vector graphics and illustration * Premiere Pro Video editing and production * Adobe Stock High-quality licensable assets * View all products * * Explore * Photo * Graphic design * Video * Illustration * Social media * 3D & AR * PDF * New releases * Adobe Firefly AI-powered content creation * * * * * Find the perfect app in about 60 seconds. * Get started * PDF & E-signatures * * * Products * Adobe Acrobat The complete PDF solution * Acrobat plans and pricing * Adobe Acrobat Sign The complete e-signature solution * E-signature plans and pricing * Acrobat Reader View, scan, and annotate PDFs * View all products * * Shop for * Business * Students & Teachers * Home & Personal * Government * * Online Tools * PDF to Word * Compress PDF * Merge PDF * Word to PDF * View all tools * Business Resources * Developer resources * E-signature tutorials * Events & Webinars * Articles & reports * * * Acrobat Pro * Create, edit, and sign documents with our all-in-one PDF and e-signature solution. Start free trial * Marketing & Commerce * * * * Adobe Experience Cloud * Solutions * Data insights and audiences * Personalized insights & engagement * Content management * Content supply chain * Commerce * Customer journeys * B2B marketing * Request a demo * * Products * Analytics * Real-Time CDP * Marketo Engage * Commerce (Magento) * Workfront * Customer Journey Analytics * Product Analytics * Journey Optimizer * Experience Manager Sites (CMS) * Experience Manager Assets (DAM) * View all products * * * Artificial Intelligence * Sensei * Sensei GenAI * Resources * Resource center * Customer success stories * * Support * Services and support * Training * Help documentation * Partners * Events * Adobe Summit * Help & Support * * Help and support * Help Center Troubleshooting and how-tos * Enterprise Support Dedicated help for large organizations * Adobe Support Community * Download and install * Contact us * Common tasks * Manage my account * Manage my plan * Learning resources * Creative Cloud tutorials Learn with tutorials designed to inspire * Adobe Express Quick videos to start a project * Acrobat tutorials Learn the basics or refine your skills * Adobe Experience League Personalized learning to develop your skills * * * * * Make social content and more with Adobe Express video tutorials. * Get started * Adobe * * Sign In * * Adobe Help Center Hi, what can we help you with? GET AN EARLY LOOK AT THE NEW ADOBE HELP CENTER Try it now ACCOUNT & BILLING ISSUES Resolve account & billing issues APP ISSUES Resolve app issues DOWNLOAD & INSTALLATION ISSUES Resolve download & installation issues LEARN HOW TO USE YOUR APPS Learn how to use your apps FIND MORE HELP Enterprise admin support Teams admin support @AdobeCare on Twitter LEARN & SUPPORT BY APP Popular Apps Adobe Express Adobe Firefly Adobe Photoshop Adobe Premiere Pro Adobe Photoshop Lightroom Adobe Illustrator Acrobat Acrobat Reader Creativity and Design Adobe Aero Adobe After Effects Adobe Animate Adobe Audition Adobe Bridge Adobe Character Animator Adobe Dimension Adobe Dreamweaver Adobe Express Adobe Firefly Adobe Fonts Adobe Fresco Adobe Illustrator Adobe Illustrator for Web (Beta) Adobe InCopy Adobe InDesign Adobe Media Encoder Adobe Photoshop Adobe Photoshop Elements Adobe Photoshop Lightroom Adobe Photoshop Lightroom Classic Adobe Photoshop Express Adobe Portfolio Adobe Prelude Adobe Premiere Elements Adobe Premiere Pro Adobe Premiere Rush Adobe Stock Adobe XD Creative Cloud Creative Cloud for iOS & Android Creative Cloud Market Medium Substance 3D Designer Substance 3D Modeler Substance 3D Painter Substance 3D Sampler Substance 3D Stager PDF & e-signatures Acrobat Acrobat Reader Document Cloud Adobe Export PDF Send & Track Adobe Sign eLearning Adobe Captivate Adobe Learning Manager Adobe Connect Technical Communication Adobe FrameMaker Adobe RoboHelp Adobe GET HELP FASTER AND EASIER Sign in New user? Create an account Manage account Quick links View all your plans Manage your plans Share this page * * * * Link copied Was this page helpful? Yes, thanks Not really ASK THE COMMUNITY Post questions and get answers from experts. Ask now CONTACT US Real help from real people. Start now ^ Back to top * * * Shop for * Creative Cloud * Photoshop * Adobe Express * Photography * Premiere Pro * Adobe Stock * Elements Family * Document Cloud * Acrobat * Acrobat Sign * Special offers * View plans and pricing * View all products * * * For business * Creative Cloud for business * Creative Cloud for enterprise * Acrobat for business * * For education * Discounts for students and teachers * Schools and universities * Digital Learning Solutions * * For mobile * Apps for iOS * Apps for Android * * Experience Cloud * What is Experience Cloud? * Analytics * Experience Manager * Commerce * Marketo Engage * Workfront * Terms of Use * * * Support * Download and install * Help Center * Adobe Support Community * Enterprise Support * Genuine software * * Resources * Adobe Blog * Adobe Developer * * Adobe Account * Log in to your account * * Adobe * About * Careers * Newsroom * Corporate responsibility * Investor Relations * Supply chain * Trust Center * Events * Diversity and inclusion * Integrity * * Featured products * Adobe Acrobat Reader * Adobe Express * Photoshop * Illustrator * * * Change region * * * * * * Copyright © 2024 Adobe. All rights reserved. * Privacy * Terms of Use * Cookie preferences * Do not sell or share my personal information * AdChoices Language Navigation Language Navigation Choose a region Selecting a region changes the language and/or content on Adobe.com. * Americas * Brasil * Canada - English * Canada - Français * Latinoamérica * México * Argentina * Colombia * Perú * Chile * United States * Asia Pacific * Australia * Hong Kong S.A.R. of China * India - English * Indonesia - English * Malaysia - English * New Zealand * Philippines - English * Vietnam - English * 中国 * 中國香港特別行政區 * 台灣地區 * 日本 * Indonesia * Malaysia * Pilipinas * Việt Nam * भारत * 한국 * Singapore * Thailand - English * ประเทศไทย * Europe, Middle East and Africa * Africa - English * België - Nederlands * Belgique - Français * Belgium - English * Česká republika * Danmark * Deutschland * Eesti * España * France * Greece - English * Ireland * Israel - English * Italia * Latvija * Lietuva * Luxembourg - Deutsch * Luxembourg - English * Luxembourg - Français * Magyarország * Middle East and North Africa - English * Nederland * Norge * Österreich * Polska * Portugal * România * Schweiz * Slovenija * Slovensko * Suisse * Suomi * Svizzera * Türkiye * United Kingdom * България * Россия * Україна * الشرق الأوسط وشمال أفريقيا - اللغة العربية * ישראל - עברית * Sverige * Saudi Arabia - English * United Arab Emirates - English * الإمارات العربية المتحدة * المملكة العربية السعودية Locale Modalv2 We have detected you are visiting a different region on adobe.com DIESE ADOBE-SITE PASST NICHT ZU DEINEM STANDORT Basierend auf deiner IP-Adresse könnte die Website für Deutschland passender sein. Dort findest du lokal relevante Angebote, Preise und Inhalte. Deutschland United States MAKE IT YOUR OWN Adobe and its vendors use cookies and similar technologies to improve your experience and measure your interactions with our websites, products and services. We also use them to provide you more relevant information in searches and in ads on this and other sites. If that’s okay, click “Enable all". Clicking “Don’t enable” will set only cookies that are strictly necessary. You can also view our vendors and customize your choices by clicking "Cookie Settings". Cookie Settings Don't Enable Enable all COOKIE SETTINGS Don’t enable Enable all Confirm my choices GENERAL INFORMATION * You are in control of your data. You can control how Adobe websites use cookies and similar technologies by making choices below. But note that if you disable cookies and similar technologies entirely, Adobe websites may not function properly. * What are cookies and why does Adobe use them? Cookies are small text files stored by your web browser when you use websites. There are also other technologies that can be used for similar purposes like HTML5 Local Storage and local shared objects, web beacons, and embedded scripts. These technologies help us do things like remembering you and your preferences when you return to our sites, measure how you use the website, conduct market research, and gather information about the ads you see and interact with. * How do I make choices? You can make choices in the menu below about what cookies and other technologies you want us to use on Adobe sites when you visit them from this browser. You can always change those choices later by clicking on the Cookie Preferences link at the bottom of the page. IF ENABLED: * We can improve your experience by tailoring the site and the content to things we think might be of interest * We can better keep track of your preferences — like what language you prefer to use * We will better understand your likely interests so we can provide you more relevant Adobe ads and content on non-Adobe websites and in non-Adobe apps * It will help us improve the performance of our website and those of our partners who use the Adobe Experience Cloud IF DISABLED: * We won’t be able to remember you from session to session so the experience may not be tailored to your interests * You’ll still have access to the content of the site but certain features that depend on cookies may not function * You’ll still see ads, they just may not be as relevant to you Enable all OPERATE THE SITE AND CORE SERVICES Always active Operate the site and core services These cookies are required, and they are used to enable the site and related services core functionality. Without them the site could not operate, so they cannot be disabled. Cookie details MEASURE PERFORMANCE Measure performance These cookies are used to analyze site usage to measure and improve performance. Without them Adobe cannot know what content is most valued and how often unique visitors return to the site, making it hard to improve information we offer to you. Cookie details EXTEND FUNCTIONALITY Extend functionality These cookies are used to enhance the functionality of Adobe sites such as remembering your settings and preferences to deliver a personalized experience; for example, your username, your repeated visits, preferred language, your country, or any other saved preference. Cookie details PERSONALIZE ADVERTISING Personalize advertising These cookies are used to enable Adobe and our partners to serve ads more relevant to your interests. Without them you will still see ads, but they might not be as relevant to you. Cookie details Confirm my choices Back Button Back PERFORMANCE COOKIES Vendor Search Search Icon Filter Icon Clear Filters Information storage and access Apply Consent Leg.Interest All Consent Allowed Select All Vendors Select All Vendors All Consent Allowed * HOST DESCRIPTION View Cookies REPLACE-WITH-DYANMIC-HOST-ID * Name cookie name Confirm my choices