www.wbresearch.com Open in urlscan Pro
34.237.199.217  Public Scan

Form analysis
0 forms found in the DOM

Text Content

HOLISTIC CUSTOMER EXPERIENCE, INTEGRATED PROCESSES, REAL-TIME SERVICE





THURSDAY 2ND JUNE 2022 | 11AM SGT | HKT (1 HOUR ONLY)


Free Registration



REMOVING FRICTION, REDUCING REDUNDANCES, EXCEEDING EXPECTATIONS

Meeting the increasing demand and expectations of customers is not an easy feat
– but at the same time it has been over-complicated by the industry, with
unnecessary tasks and processes clouding what is truly important. By automating
and streamlining redundant processes, employees are able to focus on the
pressing issues on hand. This not only reduces redundancies but improves your
service levels and efficiencies as well.


THIS SESSION WILL COVER, HOW TO:

 * Automate and streamline work to compress time needed to handle customer
   requests
 * Proactively communicate and pre-emptively resolve customer issues, cutting
   resolution time, reducing case volume, boosting first time fix, and
   increasing customer satisfaction
 * Eliminate the need for manual, routine tasks, making it easy for employees to
   coordinate and work across functions
 * Provide end-to-end transparency on issue status and resolution to customers
   and employees
   





Free Registration


ATTEND AND WIN!

All attendees will stand a chance of winning the latest iPad Mini! All you have
to do is register to attend and stay on until the end of the session when we
will do the prize draw. The lucky winner will walk away with tons of actionable
insights and the latest iPad mini. What more can you ask for?






WHO SHOULD ATTEND?

We invite CXOs, Heads of Customer Experience, Digital, UX, Customer Care,
Service and Support from across APAC.

Free Registration

PAUL BAPTIST
SENIOR DIRECTOR, CUSTOMER WORKFLOW SOLUTION CONSULTING, APJ
SERVICENOW

With over 20 years’ experience in the IT industry, the majority of those focused
on customer experience technologies, Paul Baptist has been working with
companies, large and small, across the globe to put their customers at the
centre of their businesses. As a leader in solution consulting team, Paul in the
rare position of being both tech- and business-savvy. Through my experience Paul
has learnt to be multi-lingual, proficient in sales methodologies, marketing
strategies, service best practices, and, most importantly, “plain and simple”.


Paul has had the opportunity to present his thoughts on how customer experience
has evolved at events across the Asia Pacific region. In his current role at
ServiceNow, Paul leads a team of solution consultants specialising in customer
workflow tools across the Asia Pacific region. His teams’ objectives are to help
businesses transform, meeting their business challenges with innovative
solutions.



DANNY LEVY
MANAGING DIRECTOR ASIA AND ANZ
WBR INSIGHTS

Danny has worked in senior leadership roles in Singapore for over a decade,
specialising in sales and marketing, delivering revenue in the millions
throughout his career.


He’s currently the Managing Director Asia & ANZ for Worldwide Business
Research/WBR Insights, a market leading B2B intelligence, large scale summits,
1-1 meetings and virtual summits business.


Brand’s that they own include eTail, NGCX, Field Service, Programmatic Pioneers,
Digital Travel, ProcureCon, FinTech Connect, Quantum.Tech and TradeTech FI, FX
and Equities.




POWERED BY:



Phone: +65 6653 5300

Contact Us Today

Cookie Preferences

© 2022 Worldwide Business Research

 * WBR
 * Privacy




UNSUPPORTED BROWSER DETECTED

The browser you are using is not supported that will prevent you from accessing
certain features of the website. We want you to have the best possible
experience. For this you'll need to use a supported browser and upgrade to the
latest version.

GOOGLE CHROME

Get the latest version here.

MOZILLA FIREFOX

Get the latest version here.

APPLE SAFARI

Get the latest version here.

MICROSOFT EDGE

Get the latest version here.

Close Window


PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

Back Button Back



Vendor Search Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Reject All Confirm My Choices


By clicking “Accept All Cookies”, you agree to the storing of cookies on your
device to enhance site navigation, analyze site usage, and assist in our
marketing efforts. To learn more about cookies view our Cookie Policy

Cookies Settings Accept All Cookies